SUMMARY

• Around 7+ years of hands on experience in IT with around 5+ yearsof strong hands on experience inSalesforce Developer/Administrator with domain experience involves configuration, customization, communities, integration, deployment,classic to lightning development, lightning components, lightning design system, lightning locker services and lightning data services, Designing of service Cloud, Sales Cloud, force.com and 2 years of experience in developing web application using Java J2EE.
• Experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analystand involved in various phases of entire project fromrequirement gathering, architecture development, implementation, training the end users.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, and APEX.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• Expertise indeveloping Salesforce LightningApps, Components, Controllers and Events.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts,WorkflowAlerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design ofVisual ForcePages, Record Types,Dashboards, and Email generation according to application requirements.
• Extensive experience usingSalesforce.com Administration, Creating Roles, profiles, Page layouts.
• Worked on the designing of thecustom objects, custom fields, role based page layout, Custom tabs, Custom reports, and Custom folders, report extraction to various formats, design ofvisual force pages, Snapshots and dashboards.
• Experience in developingVisual force pagesandCustom Objectsusing Apex Programming on Force.com Platform.
• AddedLightning ComponenttoLightning Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes andApex Triggersfor various functional needs in the application.
• Expertise in developingApex classes, Controller and TriggersonForce.complatform to customize application according to the functional needs and strong understanding with Force.com MVC Structure.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard andData Loader Utility.
• Knowledge on building new apps with the lightning App builder and Lightning Components.
• Experience in integratingSFDCwith Legacy applications (SAP, ACT) usingWeb Services API.
• Extensive experience in customizing the User Interface of Salesforce CRM usingApex Programming, Custom Controllers, Visual force, CSS and Omni script, JavaScript.
• Experience in customizing Data model of Salesforce.com CRM usingWorkflows, Triggers, Validation Rules, and Approval Processes.
• Experienced in different modules of Salesforce.com: Sales Cloud, App Cloud Application Integration, and Community Cloud.
• Proficient in using tools likeForce.com IDE on Mac and PC environment.
• Extensiveexperience in customization, configuration, Eclipse IDE, Apex,Visualforcepages.
• Experienced in defining custom formulas and creating validation rules to suit the needs of thedata model and ensure data quality.
• Configured the Mule process for fetching the data from topic and makes web service calls to the middle tier Mule ESB for processing. Worked onMULE API manager and RAML (RESTful API modeling Language).
• Hands - on experience with development tools likeForce.com IDE, Force.com Explorer.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Experience in creating and customizing websites using CMSWord Press, Joomla, and Drupal and integrating them with Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Full SDLC designing and implementing Salesforce or other CRM platforms (Siebel, Oracle, Microsoft), and/orCPQ,Apttus,Steelbricktechnologies.
• Experienced inBusiness Analysisworking closely withBusiness & Support Unitsand have experience in usingObject Oriented software development (OOD)methodologies likeXP-Agile, Rapid Application Development & Test-Driven Development.
• Configured various channels such as Voice (IVR call flow setup), Chat, Email, and SMS,Open CTI integrationwith CIC 4.0 andSalesforce CRM application.

TECHNICAL SKILLS

Salesforce CRM: Visualforce pages, Workflow rules, Approval Process, Components, Sales, Service, Profiles, Permission sets, Relationships, Validation Rules, Custom objects, Dashboards, Reports, Search Layouts, Page Layouts, Record Types.

Force.com Tools: Eclipse, Developer Console, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform, Workbench, Informatica, AutoRABIT & Change sets

Languages: SOQL & SOSL Language, Apex Language (Classes, Trigger, Batch, Schedule), Java

Web Technologies: HTML, HTML5, XHTML, XML, CSS, JavaScript JSON, WSDL, SOAP, REST, JQuery

Database: Oracle 8i/9i/10g, MS SQL Server 200/2005.

Platform: Windows, MAC

IDE: Visual Studio, Eclipse

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Lightning Developer

Responsibilities:

• Interacted with various business user groups for requirements analysis, design and prepared Technical Design Document.
• Worked on XML/JSON Parsing and mapping the XML/JSON string into the object entities for Integration.
• Build a salesforce1 lightning app for different business groups in the organization and used sales force lightning designed systems style.
• Professional on base Lightning components are available as Aura components and as Lightning web components.
• Worked on health cloud limitations like Display limitations, Platform Encryption limitations, Behavior and access limitations and Localization limitations.
• Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.
• Created and customized Reports and Dashboards on Custom and Standard objects for different channels in the Organization.
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Worked on Salesforce health cloud data model. Creating roles for care team members.
• Worked on a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.
• Designed and managed Wave datasets, dashboards and lenses in Salesforce Einstein platform.
• Involved in integrating Salesforce with external systems by making HTTP callouts.
• Managed relationships with business stakeholders to drive Einstein Analytics adoption.
• Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information about competitive products used.
• Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.
• Implemented Inbound Email Handler interface for creation of records in Salesforce based on the Email received using Apex class.
• Part of team tasked with migration from Salesforce Classic to Lightning. Worked with Lightning App Builder, Lightning components and Lightning Design System.
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Deployed components across Sandbox and Production instances using Force.com migration tool, Change Sets.
• Worked on Financial Service Cloud to develop the Application
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (SFDC).
• Created workflow rules and defined related actions like Email Alerts, Field Updates, creating Tasks and Outbound messages.
• Created custom metadata settings to configure Health cloud. Created care plan template and also managed the health cloud permissions
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Written Sharing rules for data security on various Objects, for records visibility across various users in the organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Helped the customer in transitioning from Classic reporting to Einstein Analytics platform.
• Worked on Journey/Audience Builder in creating Email Campaigns.
• Managing the end-to-end technical delivery for multiple Salesforce, Veeva, and Siebel and custom applications
• Configuring workflows, users, fields, states, roles, products, security groups in Veeva Vault

Environment: Saleforce.com, Force.com Platform, Apex Classes, Controllers (Custom and Extension), Visual force Pages, Components, Web Services, Veeva CRM SOAP, WSDL, REST, HTML, CSS, JavaScript, jQuery, Workflows, Approvals, Apex Data Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.

Confidential, Atlanta, GA

Senior Salesforce Developer

Responsibilities:

• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Used and administeredsalesforceCRM, in a support capacity logging tickets, and running reports for performance related metrics.
• Responsible for performing administrative functions inSalesforceCRMsuch as create/modify pick lists and lookup fields.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Responsible for providing object level, record level, field level security by creating roles and profiles.
• Developed various Controller classes andApex Triggersfor various functional needs in the application.
• Good experience in development and maintenance ofSales & Service clouds.
• Design ofVisual ForcePages, Dashboards and various other components as per the client and application requirements.
• Developed various BatchApexclasses and scheduled those using Apex Schedulable classes on hourly basis.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Worked withSOQL&SOSLqueries with Governor Limits to store and download the data fromSalesforce.complatform database.
• Good experience in working onEclipse IDEwithForce.comPlug-in for writing business logic inApexprogramming language.
• Experienced in sales cloud by adding object, Fields, Tabs, Reports, and Dashboards and migrate data into Salesforce.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Implemented SalesforceLightningComponents for small set of users within the organization.
• Created various Batch jobs and time based workflows to update the data regularly. Created Dashboards using customized Dashboards components.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Hands on experience in Administration setup like manage Users, Security Controls andData Management.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Developed Apex Custom, Extension Controller classes, Triggers, Visual force pages in the application for customizing Lead Conversion, Campaign, Opportunity and Custom objects.
• Designed, developed and customized custom objects, entity-relationship data model using Lookup, Master-Detail and Junction Object.
• Configured and created Out of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
• Worked with Exact Target marketing automation suite for emails, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
• Customizedsalesforce.comfields, page layouts, record types, list views and queues.
• CreatedBusiness Rules, Client Scripts, UI Policiesand UI Actions.
• Designed Implemented and deployed the Service Cloud with various custom built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Development of Service catalogue which includes creating new catalogue items, designing workflows and execution plans.

Environment: Apex, Visual force, inbox implementation, Triggers, Workflows, SOQL, SOSL, Data Loader, App Builder, Case Management, Email Alerts, Force.com IDE, Developer Console, Java Script, HTML.

Confidential, San Antonio-TX

Salesforce.com Developer/Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solutions by customizing various standard objects ofSalesForce.com (SFDC).
• Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Implemented the requirements on Salesforce.com platform andForce.comIDE Plug-in usingEclipse.
• ImplementedDML operationsof Inserting and Updating records.
• Worked onSOQLandSOSLqueries.
• Closely worked withSalesforce.comconsultants for implementing the business solutions for their client requirements.
• Communicating with executive management on project status and overall project progress against target.
• Worked on deployment of Apex Classes, Controller Classes and Apex Triggers and automated CI/CD pipeline using Jenkins.
• Involved inSalesforce.comApplication Setup activities and customized the objects to match the functional needs of the organization.
• Worked on various salesforce.comstandard objectslikeAccounts, Contacts, Leads, Campaigns, and Reports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• CreatedCustom Objectsand defined lookup and master-detail relationships on the objects and createdjunction objectsto establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit pages.
• Createdworkflow rulesand defined related actions,time triggered tasks, email alert, field updates to implement business logic.
• Created variousReports(summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Holmdel, NJ

Salesforce Developer

Responsibilities:

• Invoked inSalesforce.comapplication Setup activities and customized the apps to match the functional needs of the organizations.
• AgileDevelopment Methodology was followed for the implementation Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Saleforce.com(SFDC).
• DevelopedApex classes, Apex Triggersfor various functional needs in the application.
• Implemented Apex Data loader “Command Line Interface(CLI)”to Load data into salesforce from staging area.
• Worked on varioussalesforce.comstandard objects likeAccounts, Contacts, Cases,Opportunity Line Items, Leads, Campaigns reports and dashboards.
• Informed to users about system functionality and enhancements and also provided application users with technical support.
• Created new users, maintained and enhanced user groups, Chatter groups, roles, profiles, custom objects and fields, buttons, links, page layouts,workflows,approvals, email alerts, and sharing and validation rules.
• Designed and developedApex Programs, Apex Triggersfor various functional needs in the application.
• Design ofVisual ForcePages, Dashboards and various other components as per the client and application requirements.
• Identified anddocumented bugsand feature requests in the products, determined workarounds for the software defects.
• Worked closely with software engineers and customers to implement effective solutions along business-appropriate timelines.
• Created Dashboards using customized Dashboards components.
• Involved in Unit Testing and wrote test Methods usingForce.comutilities ConductedJAD sessionswith the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Implemented support services at variousSDLCstages like custom development and production support.

Environment: Salesforce.com Enterprise Edition, Data Loader, Force.com IDE, Excel Connector, Apex Triggers, Apex Classes, jQuery, CSS Workflows, Visualforce (Pages, Component & Controllers), Custom objects, Sandbox data loading, Role Hierarchy, Profile setup, Relationships, Dashboards, Reporting.

Confidential, Houston, TX

Java Developer

Responsibilities:

• Developed the user interface for registration using HTML, CSS, jQuery and AJAX.
• Responsible for technical planning, scheduling, design, implementation, testing, and post-implementation support.
• Used Spring MVC, Spring Web, JSP, JSON, JQuery, JavaScript, Require JS, Node JS Http, CSS and HTML and followed W3C standard for the development of presentation layer.
• Upload the code and do necessary changes and test the application in server, if needed then fix the bugs and test again.
• Ensured site design integrity and quality control consistency throughout the project's lifecycle.
• Creation of wireframes and web templates from Photoshop documents. Developed interactive and dynamic flash survey tutorial.
• Worked with Object Oriented programming concepts such as inheritance.
• Responsible for checking cross browser compatibility and hence worked on different browsers like safari, Internet explorer, Firefox and Google chrome.
• Involved in Debugging, Design and Documentation.
• Implemented JavaScript for Form Validation, Document Behaviors, look and feel and maintaining consistency.

Environment: Spring MVC, Spring Web, JSP, JSON, JQuery, JavaScript, JS, Node JS Http, CSS and HTML.