TECHNICAL SKILLS

Programming: Java, C, C++, SQL, HTML,, CSS, COBOL

Software: Splunk, Tableau, SharePoint, MS Visio, WordPress, MySQL Database, Oracle Database, Oracle SQL Developer, Adobe Suite, Microsoft Office Suite, Remedy

PROFESSIONAL EXPERIENCE

Confidential

Procurement / Business Analyst

Responsibilities:

• Manage activities across major spend categories for IT related expenses including, but not limited to, hardware, software, SaaS services, professional services and training
• Prepare Non - Disclosure Agreements, Consulting Agreements, Service Agreements, Purchase Orders, Contracts, Subcontracts, and other contractual documents.
• Research and analyze contractual issues in FAR/DFARS or other regulatory documentation to determine applicability and make recommendations.
• Act as teh senior customer contact for program activities and lead program review sessions with customers to discuss cost, schedule, and technical performance
• Own and manage technology vendor relationships; identify and resolve performance issues
• Pursue creative ideas to decrease business costs and communicate findings to executive leadership and group stakeholders
• Manage all aspects of hardware, software and associated maintenance acquisitions
• Consult regularly with Corporate Information Services & Technology to understand, future needs, business requirements and challenges
• Assist with teh collection and maintenance of technical requirements from Confidential customers, and engineering staff.
• Prepares and conducts business analyses, needs assessments, requirements analysis/definition and cost/benefit analyses in an effort to optimize client procurement and strategic sourcing process
• Write SOPs for all branches of ITCD within Confidential
• Ensure work instructions format and workflows are consistent with tools, group names, email addresses, process numbering and ownership
• Performs operating and business model analysis of teh organization's policies and business approaches.
• Defines detailed requirements, analyzes business needs, and validates solutions with teh client. Prepares and conducts briefings.

Confidential

Business Analyst/ Asst. Project Management

Responsibilities:

• Direct client support for Division Chief and other IT Directorate, customers and support teams as needed.
• Managed and resolved project issues, constraints, dependencies and risks
• Identified potential issues, consequences of changes and their cost impact during teh System Development Lifecycle (SDLC)
• Drafted division roadmaps, whitepapers, flowcharts and division statuses
• Provided support for drafting a Cost Benefit Analysis Report for projects included in teh Division Project Portfolio
• Developed client-ready deliverables related to requirement specification, process analysis, system-based and manual controls, functional design, and test plans
• Assist in teh scoping of prospective engagements, developing proposals, planning, logistics, and teh execution of project management processes
• Supported facilitating horizontal integration of IT Portfolio projects across IT Directorate Division and customer business needs
• Interpreted technical information to different audiences, conveying teh message in a way teh audience could understand
• Provided support for drafting monthly progress report for Division project activities
• Edited materials for a variety of reports, manuals, briefs, proposals, instruction books, catalogs and related technical and administrative publications
• Verify accuracy of time submissions and charge codes
• Track and update monthly burn charts and rates
• Process new hire onboarding
• Create weekly Government/Contract status program report
• Recommend and assist on/recommend actions to improve existing artifacts, templates, management plans, and business processes.
• Coordination of project level risk, issue, action items, and decisions (RAID); regular follow-up on open items
• Document standard operating procedures for PMO processes
• Research into and contribute towards new PMO capabilities
• Provide business development support as needed

Confidential

Technical Support Analyst

Responsibilities:

• Demonstrated skills in working clients issues through to completion with clients and internal resources at all levels
• TEMPEffectively communicate technical issues with management, users, and vendors
• Drive resolution of client support cases, collaborating with Development, Product Management, Client Services, QA, and Sales to meet customer needs
• Active Directory management
• Troubleshoot Desktop and Application issues
• Develop proof-of-concept testing for implementation of new technologies
• Assist in creating new procedures and policies
• Ran reports and retrieved data using SQL
• Corrected bad code in output files to clients and internally

Confidential

Associate Programmer

Responsibilities:

• Performs routine programming activities according to project specifications.
• Database Administrator
• Support teh VMS software system for processing Medicare claims (Centers for Medicare and Medicaid Services, (CMS)), administered by a government agency
• Manages Production questions; 24/7 support for VMS users. Logs incident reports in ticketing system using Remedy force and Proques.
• Preform software applications written in COBOL, CICS, JCL, ASM
• Participates in teh design, coding, testing, debugging, documentation, and maintenance of computer programs.
• Confers with end-users to analyze specified methods and procedures, identify problems, and document specific requirements.
• Troubleshoots various software products to determine source of errors.
• Participates in teh writing and updating of various technical documentation such as user’s manuals, product specifications, and training materials.
• Maintains a current noledge of relevant technologies as assigned.
• Participates in special projects as required.

Confidential

Office Manager Asst / Facility Technician

Responsibilities:

• Perform general help desk support, installing computer equipment, and copiers.
• Department of Defense kill disking computers
• Scanned and logged all incoming Dell equipment
• Contact vendors, and ensure delivery of supplies
• Order and maintain office supplies and distribute where needed.
• Maintain and log in all incoming computer equipment
• Perform office moves within teh company at several different locations.
• Perform general maintenance of copiers and faxes.