SUMMARY

• Over 9+ Years of experience in Managing and Implementing Business IT projects which includes of experience as a Salesforce developer/administrator and Force.com platform, and as a Java developer.
• Configured, implemented, administrated and maintained the Salesforce.com Platform. Proficient in dealing with functionalities related tosales cloud & service cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Having good knowledge of all phases of SDLC with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Worked extensively on Salesforce Lightning Platform.
• SalesforceLightning Experience - Used SLDS for developing Lightning Components, Actions, Events and Server-Side Controller.
• Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experienced in using Agile Methodology including creating product / Sprint catalogues, active participation in Scrum, Sprint planning and exit meetings.
• Worked with end-to-end Service Cloud implementation likeCase Management, CTI integration.
• Worked on Validation Rules, Workflows, Approval process &developeduser interface through Lightning Component.
• Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Created and managed Live Agent, Omni-channels and Routing configurations for routing queued service requests to the agents.
• Well versed in use of tools like Informatica, Jira, Sharepoint, Confluence, Salesforce Quip and Salesforce CPQ.
• Experience working withCustomer CommunitiesandPartner Communities.
• Excellent understanding of Salesforce MVC architecture and its components such as Model, View and controller.
• Experience in Salesforce.Com CRM Integration, Developing and Deploying Custom Integration Solutions using REST and SOAP API.
• Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Salesforce objects, master-detail relationships, lookup relationships.
• Well experienced in managing defects and creating requests through documenting tools like HP ALM/Quality Center/Test Director, Microsoft Test Manager/TFS, Test Track Pro, Quip and JIRA.
• Excellent understanding on OOPS concepts and have experience working on Java toSalesforce Integration using WSC.
• Strong in AuraLightning frameworkwith Applications, Components, Controllers, Stylesheets.
• Developed ETL process using Jitterbit Harmony cloud Integration tool.
• Designed community development using Lightning Web Components (LWC) and Lightning Aura Components.
• Strong experience in web technologies like HTML5/HTML, CSS3/CSS, XML, JSTL, JSF and creating UI using web technologies Java, Java script, J2EE, Servlets, jQuery, Ajax, JSP, Angular2/4, Node.js.
• Strong knowledge of Salesforce standard data structures and familiarity with Force.com Explorer, Force.com Migration and Force.com Excel connector.
• Proficient in creating Custom Objects, Custom Fields, Custom Tabs, Pick list, Profile Based Page Layouts, Custom Reports, Work flows, Relationships, Record types, Validation Rules.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience with databases such as Oracle and My SQL.
• Hands on programming skills in JAVA and J2EE technologies.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Excellent team player with Interpersonal, Communicational, Organizational and Project Management skills.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Lightning Application, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Workflow rule, Approvals, Case Management Automation.

Programming Languages: C, C++, Java (J2SE, J2EE), C#.Net, PL/SQL, Perl

Business Processing: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing, and De-duplication, Agreements and Entitlements.

Scripting Languages: HTML, HTML5, XML, Java script, CSS, CSS3

Competencies: Salesforce.com Technical expert - Apex, Visualforce, SControls, API, Webservices, Sites, Data migration, Jquery, Salesforce1, Salesforce Mobile (Jquery).

Salesforce.com Functional expert: - SFA, Marketing, Case Management, Territory Management, Partner Relationship Management, Analytics, Complex sharing models, Content, Ideas, Salesforce 2 Salesforce, Customer Portal, Knowledge.

Web Services: WSDL, SOAP/REST API, Microservices.

Databases: Oracle 10g, 11g, MySQL, Microsoft Access, SQL Server 2000/2005/2008

Packages: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Macromedia Dreamweaver, Rational Rose, Google Drive, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Informatica, Boomi, Cast Iron, Force.com Workbench, TIBCO.

PROFESSIONAL EXPERIENCE

Confidential, Salt lake city, UT

Salesforce Developer

Responsibilities:

• Interacted with various business user groups to identify gaps between business needs and standard application functionality, design and documented solutions that fill the gaps.
• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Develop various re-useable lightning web component (LWC) and aura components for Salesforce and Salesforce Community.
• Experience in Implementing SalesforceWave Analytics/ Salesforce Einstein AnalyticsSolutions.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications, Created Apps, Dashboards, Datasets, Lens and monitor dataflows in Einstein Analytics.
• Developed Velocity templates for the various user interactive forms that triggers email to alias. Such forms largely reduced the amount of manual work involved and were highly appreciated.
• Conducted Gap Analysis on Velocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile and software analysis.
• Designed and Developed Velocity CPQ for couple of telecom clients.
• Research and develop workaround solutions for Lightning Web Component (LWC) limitations.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Extensive experience in Data Migration tools such as Informatica on Cloud, Data Loader, Jitter Bit and deployment activities using change sets, ANT and force.com IDE.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.
• Worked on setting up customer and partner Communities for establishing secure and maintaining good communication Between Customers, Partners and Company.
• Designed new data backup solution to reduce excessive maintenance and provided additional sales cloud-based data redundancy.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Integrate features developed using Visualforce pages, Lightning Aura Components, and lightning web component (LWC).
• Worked onIntegrating SAPandSalesforcesystems usingSOAP and REST API's.
• Develop theUIcomponent architecture for developer framework usingAngular 8,Typescript, HTML5, CSS3 and Bootstrap.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Apex triggers and API integration for various functional needs in the application using the Eclipse IDE.
• Designed and developed the Custom objects, Custom tabs, Validation rules, Page layouts, Components, Visualforce Pages on Lightning Platform.
• Worked on Jira to track daily progress and followed agile methodology for best practices.
• Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.
• Created Field Level Security along with Page Layout to manage the visibility and accessibility of fields for different Profiles.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Also worked as a team lead, we successfully submitted all the changes and deployed zero(0) post deployment defects, Managed Project for Partner Relationship Management (PRM), and Chatter rollout and adoption.Facilitated and owned Salesforce technical design documents for complex integrations.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed Workflow Rules, Tasks, Emails and Alerts to track customer related tasks and activities.
• Designed several types of Email templates for auto response to customers.
• Develop mock ups using Visual force pages, Boot strap, and Java script for feedback.
• Develop complex functionality using Apex - Triggers, Classes, Controllers, and Web Services.
• Application framework design with respect to convenience of the end user.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, QUIP, ETL tools, Eclipse IDE Plug-in, Windows XP.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Worked closely with Business managers to understand the Use Cases, Business requirements and further converted them the technical specifications.
• Involved in analyzing the implementation gap between SalesforceClassic and Salesforce Lightning.
• Developed Lightning Components and Lightning Apps to provide better and more interactive interfaces to help with the enhancement of Sales to End users.
• Deployed the project into Heroku using GIT version control system.
• Designed and developed Lightning Community website for Sales team using Lightning Community Builder, Lightning Components, Lightning Events, HTML, CSS and Lightning Controllers.
• Implemented user interface using JavaScript and CSS on top of Visualforce. Installed App Exchange applications including Eloqua, Zuora, DocuSign, InGenius, Forseva to leverage built in functionality and to serve business immediately.
• Designed and implemented custom Vlocity Omniscript pages for customer information.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Having Experience working in Financial Service Cloud, Sales Cloud, Service Cloud, Customer portal using Salesforce CRM.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Experienced in developing Mappings and Task flows to flow the data from external system to salesforce and Confidential using Informatica Cloud Services, experienced in creation of Datasets, Lens, and Monitor dataflows in Einstein Analytics.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Enabled Preview Thumbnails for all Lenses and Dashboard on Wave Analytics.
• Wrote Custom Web service classes in Apex to integrate the salesforce with third party application by REST API, SOAP API.Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica.
• Added dynamic functionality to the application by implementing JQuery, Node js.
• Moving existing monolithic architecture to microservices and migrating them to AWS cloud.
• Customized objects, page layouts, record types, workflows, validation rules, formula fields, reports, dashboards and chatter as per business requirements on Salesforce Lightning Platform.
• Implemented CTI to serve both sales and service purposes for both inbound and outbound calls.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
• Migrated data from Legacy Systems to Sales forceCRM using data loader.
• Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.
• Defined sharing and visibility along with roles, profiles, sharing rules and written apex-based sharing in few scenarios where it’s required to add sharing and team members.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Installed and configured Apex Data Loader and involved in migrating data into Salesforce application using Apex Data Loader through CSV files.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Provided Post-Implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Implemented Security and Sharing rules at object, field, and record level for different users at various levels of organization. Also created various profiles and configured the permissions based on the Organizational Hierarchy.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Participated in weekly change control meetings and performed application and global impact analysis. DAP Directory integration for Salesforce.com.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Marketo configuration and customization, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, New Orleans, LA

Salesforce Developer/ Administrator

Responsibilities:

• Participated in requirements gather and develop data model to suit complex business needs.
• Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development.
• Closely worked with Salesforce Consultants while implementing the solutions for the requirements.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sale.
• Created Wave Analytics Permission Sets and Assigned them to Users.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions inLightningApplications
• Developed Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed workflow rules for various tasks and Email alerts as per the requirements.
• Developed a flex based custom application for data validation and check for data discrepancies.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Developed Approval process for the application by implementing custom formulas in various stages of approval.
• Developed Visual force pages to enhance User Interface on SalesForce Platform.
• Involved in Implementation of Analytics cloud- Wave Analytics platform.
• Imported data into custom objects from various sources using Data Loader.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation Rule.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Salesforce.com, Informatica power Centre V7, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, and Web Services API.

Confidential, Columbus, OH

Salesforce Administrator/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce Administratorin the organization.
• Worked closely with Sales team and Business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various Standard objects of SalesForce (SFDC).
• Involved with Operations Manager and Users to determine business requirements, provide administrative support and design /implement solutions in SalesForce CRM.
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Created Profiles, Roles based on Organization Role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Responsible for enabling Network-based security and organization-wide list of trusted IP address.
• Worked on varioussalesforce standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated Lead Routing, Lead Escalation and Email alerts.
• Customized Page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and Tasks to share and automate work to the users in the Queue.
• Created Unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.

Environment: Salesforce.com platform, Apex, Visualforce pages, Data Loader, HTML, Java Script, and Eclipse IDE.

Confidential

Salesforce administration

Responsibilities:

• Responsible for enabling Network-based security and organization-wide list of trusted IP address.
• Worked on varioussalesforce standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Involved in Implementation of Analytics cloud- Wave Analytics platform.
• Imported data into custom objects from various sources using Data Loader.
• Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation Rule.
• Closely worked with Salesforce Consultants while implementing the solutions for the requirements.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sale.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Worked closely with Business managers to understand the Use Cases, Business requirements and further converted them the technical specifications.

Environment: Salesforce.com platform, Apex, Visualforce pages, Data Loader, HTML, Java Script, and Eclipse IDE.

Confidential

Java Developer

Responsibilities:

• Involved in all aspects of Software development life cycle and followed agile methodology to develop project plans.
• Implemented Generic DAO using Spring JDBC to handle database operations on Similarly Constructed Tables.
• Developed web application using JSF Framework. Used JQuery and JSF validation framework for front end validations.
• Developed the user interface using JSF with client-side validation to view the individual details and implemented jQuery AJAX calls in JSF web pages to render the response on to UI.
• Implemented Spring Controllers that integrates with front-end framework.Developed DAO components by implementing Spring DAO and established efficient exception handling and logging using Spring AOP.
• Used Jersey-Client API for creating client classes to consume Restful services.
• Worked on Used Struts-Validator framework for all front-end Validations for all the form entries.
• Developing SQL queries for different database operations in DB2.
• Deploying and testing the application in WebSphere App Server.
• Used RAD for developing the application components.
• Participating in Code review process for peers.
• Involved Analyzing, Fixing Production, UAT and QAT Issues.
• Extensively Using Junit for Unit Testing.
• Responsible to validate end-to-end test case scenarios and coordinating with QA Team.

Environment: J2EE, Spring, Web Services, REST, SOAP, WSDL, XML, XSD, Oracle, DB2, JSF, Web Sphere, JSTL, JQuery, Ajax, HTML, JavaScript, Linux