SUMMARY:

SEASONED PROJECT MANAGEMENT PROFESSIONAL with experience leading projects designed to grow revenue, drive efficiency and reduce costs for small & large firms. Diversified experience includes Project Management, Program Management, Product Management, Business Analysis / Systems Analysis and Data Analysis using business acumen and technical skills, leading over 40 cross - functional teams (2-80 team members) to create & evolve digital products, build out reporting and data analytics, and implement enterprise systems for 15 years.STANDARD RESPONSIBILITIES: Project planning, budgeting and executing multiple simultaneous projects (and pods) from initiation to close using the scrum (agile) framework (and where needed, waterfall / SDLC); responsible for resource identification (incl. third party consultants & vendor management), statement of work (SOW) facilitation, managing risks and removing roadblocks; facilitator of scrum events and communicator of project status to key stakeholders; partner with engineering, product managers, marketing, sales, data scientists, and customer care teams for customer research & insights and rapid prototyping; where needed, coordinate efforts across iOS and Android apps; work with Product and Tech lead(s) to scope releases and prioritize backlog; collaborate with legal, finance, marketing & care teams on go-to-market strategies & operations readiness to deliver on time, under budget and to meet KPIs.

TECHNICAL SKILLS:

INDUSTRIES: Big 4 consulting, finance, insurance, media, entertainment, education (K-12; Higher Ed), non-profits

TOOLS: & LANGUAGES Jira, Confluence, Slack, Sketch, Invision, Roadmunk, Google Suite, SalesForce (CRM), Zendesk (CRM), Microsoft Office, Microsoft Project, MS Visio, SAS Visual Analytics, Clarity, Primavera, ConstantContact.com, AoDocs, Wordpress (CMS), MailChimp, Quickbooks, Photoshop, Google Analytics, Visio, SQL, HTML, CSS, JavaScript

PROFESSIONAL EXPERIENCE:

Director of Customer Success

Confidential, New York, NY

Responsibilities:

• Client-facing responsibilities to lead the development and execution of the long-term retention and growth strategy for the Confidential digital and home delivery subscription business.
• Led a team Implementation Managers and Customer Success Managers to manage new Confidential customer deployments, customer success planning, account management, segment-driven engagement and renewal pipeline management.
• Direct responsibility for complex contract renewals and upsells, for key accounts. Project Manager for agile delivery of new CRM features within Salesforce to support the Confidential subscription business for client prospecting, new acquisitions, upsells & renewals, relationship management, reporting and more.
• Project managed selection and integration of Pardot (Marketing Automation tool) with SalesForce for Confidential business.
• Increased end user account activations > 300%, and exceeded retention goals by > 30% to achieve 99% retention.
• Led redesign of Confidential customer workflow yielding increased growth of Confidential to B2C audience by >500%

Senior Project Manager

Confidential, New York, NY

Responsibilities:

• Project Manager & Data Analyst lead using agile (Scrum) framework to manage several projects, including, but not limited to, enablement of digital subscription purchases in foreign currencies worldwide, development of a new offer management system for the B2C (DTC) and Confidential digital subscription business and customer-facing ecommerce platform (desktop and mobile); new development to automate creation & delivery of gift codes for free access to nytimes.com; led reporting and data analyst team to transform business critical datasets from unstructured and inconsistent to structured, defined and harmonized and rolled out new SAS Visual Analytics reports as part of Marketing Automation program.
• Defined governance model and processes to ensure data quality KPI and insights tracking for B2C marketing campaigns and more.
• Managed efforts across diversified tech platforms, e.g,: SAS, Magnolia, Optimizely, Pardot, SalesForce, SugarCRM & custom apps.
• Increased speed of revenue recognition: Down from months to 1-3 days, with significant FTE efficiency gains.
• Facilitated 1st time implementation of international currencies through eCommerce platform driving 37% increase in year over year digital subscription growth

Chief Program Manager & Co-Owner

Confidential, New York, NY

Responsibilities:

• Conducted market research and competitive analysis to develop strategy for expanded product line; conducted client needs analysis & consultation; developed upsell & cross-sell opportunities; wrote RFP responses, pricing models & negotiated contracts.
• Created automated and integrated digital marketing platform via email marketing, social media and new website.
• Increased website visits by over 100% and audience engagement in 80+ countries across all digital channels
• Increased qualified leads by 75%, doubling lead conversion rate in < 2 years, yielding a 114% increase in revenues.
• Identified/penetrated new market segments, including agency and event planning partnerships, education, government, corporate & tourism entertainment
• Reduced revenue cycle from weeks to same day (while reducing average accounts receivables)

Senior Project Manager

Confidential, New York, NY

Responsibilities:

• Program Manager & Project Manager responsibilities included direct project management responsibilities for select projects and overseeing a portfolio of projects & a team of project managers.
• Also, PMO Member responsible for launching 1st agile (scrum) delivery framework: Results include, but are not limited to:
• Process re-engineered and automated plan building & claims processing operations (including image capture, automated data entry, automated work queues, work routing & dashboard) via implementation of new Tibco iProcess workflow application and customized productivity & exception reporting
• Reduced claims processing time by >50%, increased new business close ratio by > 20% per year; reduced avg cost per claim by 30%.
• Reduced plan building turn-around time by 50% (exceeded expectations), increased productivity for STD plan amendments by 47% and increased claims processing productivity by 85%.