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Salesforce Solution Developer/ Technical Lead Resume

NY

SUMMARY

  • Certified Salesforce.com Lead Developer and Administrator with 10+ years of overall professional IT Experience with strong Object Oriented Analysis and programming skills including 6+ years’ experience in Salesforce.com CRM platform and experience with Java, web technologies.
  • Expertise in Administration, Configuration, Customization, Development and support on Salesforce.com Platform and implementation technology solutions.
  • Highly skilled in Salesforce Architecture, implementation and building custom solutions on the Force.com platform.
  • IT Support &ITIL Service Operations practitioner in Incident, Problem & Change Management.
  • Expertise in complete Force.com technology stack (APEX, Visualforce, SOQL, and APIs).
  • Ability to implement new instances of Salesforce.com and recommend best practices to clients.
  • Experience in Salesforce sales cloud, service Cloud and Community Cloud.
  • Exposed to UI design using Lightning components and I am enthusiastic to constantly upgrade myself with new releases and updates of Salesforce.com
  • Strong integration background, experience in Salesforce integration and data migration.
  • Experience in development, administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
  • Experience with Integrating Apptus, FPX, Financial Force and Rally Support Manager with Salesforce.
  • Experience in data migration, Excel, MS Outlook and Legacy systems using Data Loader, Import Wizard and pervasive Data Integrator
  • Experience in working with varioussalesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Reports and Dashboards.
  • Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Strong Implementation and Integration experience using Custom objects, Custom fields, Formulae fields, Triggers, Apex classes, Visual Force Pages, Page Layouts, Workflow rules, Approval processes. Record Types, Standard Controllers, Custom Controllers, Extension Controllers, SOQL and SOSL.
  • Extensive experience using Salesforce Administration tasks like Managing Users, Roles, Profiles, Permission sets.
  • Migrated large volumes of external data on to Salesforce.com using Apex Data Loader as part of data management functions.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Experience with Salesforce IDE tools: Force.com, Eclipse IDE Plug - in.
  • Experience in wide range of languages and technologies such as Apex, Java, HTML, and JavaScript.
  • Experienced with Oracle and My SQL databases.
  • Good experiences in integrating salesforce.com with other internal/external applications using SOAP and REST based web services.
  • Experienced in all phases of Software Development Life Cycle (SDLC), Agile Development, quality management systems and project life cycle processes.
  • Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS

Cloud Computing: Salesforce, Force.com, Visual Force, Apex, SOQL, SOSL, Financial Force

SFDC Technologies: Apex Lang, Apex Classes, Apex Triggers, SOQL,SOSL,Visualforce(Pages,Components,Controllers), Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects,IDE,Apttusproduct configuration

Languages: Java, SQL, PL/SQL, APEX

Operating Systems: Unix, Windows 95, 98, 2000, 2003, XP

RDBMS: MS SQL Server 2005 and 2000, Oracle 9i/8i

Application Servers: IIS 5.0 & IIS 6.0, WebSphere 7.XMarkup Languages HTML, XHTML, DHTML, XML, XSL

Programming Languages: Apex Lang (Force.com Platform), Core Java

Scripting languages: Java Script, VB Script, CSS, AJAX.

Ticketing Tools: OPAS(BMC Remedy) and Service Now, JIRA

PROFESSIONAL EXPERIENCE

Confidential, NY

Salesforce Solution Developer/ Technical Lead

Responsibilities:

  • Involved in all phases of project developments like Client Meetings, Requirement
  • Implemented SalesForce CRM and Financial Force ERP to run our complete Engineering Services business with real time metrics pertaining to operational and financial performance.
  • Level 2: Batch re-run requests, system refresh, root cause analysis for the production incidents wherever application code change is required.
  • Level 3: Production bug fixes, configuration change and enhancements. This requires code changes for enhancements/customizations depending upon the requirement, Code movement to QA, Staging and Production environments.
  • Worked on various Managed Packages / Unmanaged packages to be available for the Salesforce users.
  • Ticket analysis, identification of repeated/root cause issues.
  • Designed various Web pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the Financial Force.
  • Involved in development of test classes and test methods to ensure maximum code coverage in production instance.
  • Create and maintain technical and standard operating procedures documents that describe problem resolution, program logic and corrections.
  • Review the root cause analysis done within team, prioritize and present it to business.

Environment: SalesForce.com platform, Financial Force, Financial Service Cloud, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader, standard and Custom objects.

Confidential, NY

Salesforce.com Technical Lead

Responsibilities:

  • Responsible to provide technical expertise to a cross functional technical team during the BDSS implementation for MDO group.
  • Coordinating and managing IT technical team to deliver as expected.
  • Responsible for BDSS Application E2E implementation and will relate with IT internal and external teams(Eclipse, ePlan, eTMF) as required
  • Creating data migration document for import/export of data from Salesforce.com environment
  • Provide project updates to Associate director and delivery team on a weekly basis.
  • Responsible for migration of code from sandbox to production environment.
  • Responsible for data migration from different Integration systems Eclipse, eTMF using Salesforce Data Loader to BDSS System.
  • Responsible for UI lightning design along with visual force pages for latest custom page design.
  • Working with various Salesforce objects Users, Account, Request, Study, Study Checklist, Request Team Members, Site and custom Objects.
  • Managing IT team and different business relationships.
  • Performing data migration to Customer’s SFDC Production Instance
  • Define the Data loading best practices and assumptions to ensure the highest probability possible for success in final production load.
  • Validating/Testing of data after performing the Integration and migrating into Salesforce.

Environment: Saleforce.com platform, SFDC Lighting, SFDC Community portal, Live Agent, Fast Forms, ANT Tool, Data Loader, Apex, Gigya SSO, LDAP, Eclipse, EPlan, eTMF.

Confidential

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
  • Designed various tasks such as navigation wizard at the frontend using JQuery.
  • Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
  • Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems toSalesforce.com.
  • Created newuseraccounts and configure Salesforce.com to fitsecurityneeds at the user and organization levels.
  • DevelopedApex Classes&Triggersto implement the business logic as per the requirements.
  • Involved in data mapping and migrationof data from legacy systems toSalesforce.comObjects and fields.
  • Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
  • Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
  • Performed Unit, Integration and Regression Testing.

Environment: Saleforce.com platform, Apex Language, Program Builder, Visual Force Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE, Windows XP

Confidential, Charlotte, NC

Business Analyst/Salesforce developer

Responsibilities:

  • Participated in design sessions with IT Architecture and Development Leads.
  • Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Designed and developed solutions based on functional, migration and integration requirements for SFDC platform.
  • Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
  • Analyzed data integrity issues and developed data migration templates.
  • Created custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
  • Migrated the whole application from one instance to the other and production.
  • Documented data mapping, reports and dataflow diagrams.
  • Integration of Sales cloud with external information systems using SOAP API web services.
  • Deployed changes from SFDC sandbox environment to Production environment using change sets and Force.com IDE tool.
  • Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Saleforce.com platform, CRM, Apex Language, Visual Force Pages, Apex Data Loader, HTML, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential, Piscataway, NJ

Salesforce Support Analyst

Responsibilities:

  • Configured reports and associated them to Dashboard in Service Max of SFDC. Transform them from Service Center which company used to generate their report.
  • Primarily focused on leading team to implement Health Cloud and Geneia as well of Financial service cloud as well.
  • Work with Different business field experts within Confidential Healthcare to identify the gaps/ and provide them better outcome through Report/Dashboards ( metrics)
  • Prepared the Business requirement Document (BRD) and functional requirement document (FRD) for new and enhancement of the services.
  • Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce
  • Responsible for design, and implementation
  • Development and review of the functional specifications, designs, test and final implementation
  • Data analytic ability based on information provided by the Business in structuring the platforms to fit various stakeholder needs.
  • Set up Booming integration map to and from virtual using Salesforce connector to retrieve data from Oracle and send the data to the Salesforce application.
  • Customized page layouts for Salesforce standard and custom objects and troubleshoot process failures and implement process improvements
  • Created Data Flow diagrams and process flow diagrams to facilitate better system understanding
  • Conducted interviews with heads of sales, support, and marketing departments to identify areas of improvement in the SharePoint

Environment: Saleforce.com, Security Controls, Eclipse, Force.com Explorer, Apex Data Loader,MS Access.

Confidential

Software Engineer

Responsibilities:

  • Studying and understanding the functional specifications and architecture.
  • Development of Business Components.
  • Enhanced the components for communicating with different IR Platforms.
  • Developed the Enterprise java beans for recharge processing.
  • Developed the User interfaces using JSP, Servlets, HTML, java script, CSS.
  • Preparing the Low-level Design documents and the necessary business logic.
  • Involved in the Release kitting, Packaging and deployment.
  • Resolved more priority defects as per the schedule.

Environment: Java, JSP, JavaScript, HTML, Servlets, Struts, Hibernate, EJB, Web services, Jboss, Perforce, Oracle and Linux

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