SUMMARY

• Overall 12+ years of progressive experience in implementation, customization, upgrade and maintenance of CRM in Salesforce.
• Experience includes working across various Salesforce cloud implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, field service, Chatter & AppExchange applications.
• Have 2+ years of experience in Designing, Development of Salesforce Application using Aura and Lightning web components.
• Experienced in Data Migration, Apex, Visual Force, Web Services, Eclipse IDE, SDFC Security, Apex Explorer, Apex Data Loader, SOQL, and SOSL, MVC architecture
• Experience in developing teh Force.com Apex Classes, Apex Bulk Triggers, Apex Web Services, Apex batch classes etc.
• Strong hands - on experience in building custom Lightning components.
• Experience in creating application events and component events.
• Hands-on experience in building custom Lightning web components on teh Web Components Standards.
• Experience in developing Web Services using REST API.
• Strong and extensive experience in designing, developing and building declarative model of Standard/Custom Objects, Custom Fields, pick lists, Role Based Page Layouts, Workflow Alerts/Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Visualforce Pages, Snapshots, Dashboards, EmailAlerts.
• Experience in migrating from Salesforce classic UI to Lightning Experience.
• Experience wif tools like Force.com SOQL Explorer, Developer Console, Workbench, Visual Studio and Force.com Excel connector.
• Extensive noledge and implemented wif partner, custom portal, communities.
• Understanding of Continuous Integration and Continuous Deployment methodology and Tools including GitHUB, Jenkins.
• Worked on Campaigns, Different types of Email Sends, Trigger Sends Automation, Data Extension, Contact Builder, Data Design, Automation Studio, Content Builder, Landing Page, Smart Capture, Journey Builder, Audience Builder, Integration between SFMC and SFSC, Journey Custom Activity, API Integration, Installed Packages (REST/SOAP).
• Experience in both Agile and Software Development Life Cycle (Analysis, Design, Development and Testing).
• Highly motivated self-starter wif excellent communication, presentation and problem-solving skills and committed to learning new technologies.

TECHNICAL SKILLS

Force.com: Sales force CRM, Sales force SFA, ApexCustom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Lightning, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, analytical snapshots, Workflows and Approvals, Email Templates, Formulas CaseManagement Automation, sandbox testing, Roles & Profiles.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform

Java: Java, J2EE, Web development, JSPs, XHTML, CSS, Java Script, AJAX and Bootstrap.

Database: MySQL, SQL Server 2000/2005, PL/SQL.

Operating Systems: Windows 2003/2008/2016/ Win 7, 8 & 10.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Salesforce Consultant

Responsibilities:

• Extensively involved in creating objects, fields, roles, field-level security, permission sets, validation rules, views, page layouts, writing apex classes, triggers, SOQL queries, developing lightening components.
• Designed and developed Batch Classes and Queueable Classes to handle bulk logic and invoked teh queue able class from Trigger Context asynchronously.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Created Workflows and Process Builder Rules, Tasks, Email Alerts, Field Updates and Outbound Messages to manage teh business automation requirements.
• Worked on Aura and Lightning Web Components for building customized components replacing teh existing ones.
• Implemented lightning flows to allow access entire student data on single click to update status.
• Developed Saleforce1 Lightning apps, Lightning components using aura and lightning base components (lightning input, select, card, table) used them in Community builder.
• Worked on component and application events to exchange teh data from parent to child and componentto component.
• Developed Lightning web components on teh Web Components Standards using HTML template tags.
• Developed teh business logic and event handlingusing JavaScript to support teh HTML
• Used Decorators (@ API, @wire, and @track) to modify teh property or function in JavaScript.
• Worked on error handling in lightning components, apex classes and triggers.
• Data Migration to SFDC using Data Loader and Data Import Wizard.
• Developed Web Service Callouts from Salesforce to Forgerock for username validation.
• Integrated teh REST Web Services API for teh data from external systems to display in teh pages of Salesforce.
• Involved in Working wif Standard Sales force features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.
• Worked on KBA in Salesforce communities and assigned them to teh respective profiles.
• Worked closely wif SME to understand business requirements and translate into technical requirements and design.
• Collaborate wif SME, Developers and IT partners on technical solutions.
• Migrated components using Force.com Change sets from DEV to QA, UAT instances.
• Designed training documents and trained users on time wif new features wif each release.

Environment: Salesforce.com platform (Community cloud and Service cloud), Salesforce Lightning, LWC, Visualforce Pages, Component & Controllers, Pages, Data Loader, Workflow & Approvals, Lightning flows.

Confidential, Houston, TX

Sr. Salesforce Developer

Responsibilities:

• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked on Lightning app builder and implemented new applications based on Lightning to have compatibility of teh app in mobile, Tab and Desktop versions.
• Worked wif various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Created New Reports, Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Worked on case assignment rules, queues, Omni channel.
• Implemented Custom Formula Fields, Picklists, Field Dependencies, Validation Rules, Workflows, and Approval Processes for outbound API messages, field updates, assignments and Email notifications according to application requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Implemented Apex Classes & Triggers and linked them to manage teh workflows Implemented in teh system.
• Created profiles and implemented Object and field level security to hide critical information.
• Written apex unit test classes for code coverage of apex classes and triggers to promote code to production.

Environment: Salesforce.com platform (Sales cloud and Service cloud), Salesforce Lightning, Visualforce Pages, Component & Controllers, Pages, Data Loader, Workflow & Approvals, Lightning flows.

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Create custom objects, page layouts, and relationships, to give teh HR team easy access to teh data they need on their existing Recruiting app.
• Establish an approval process for new positions and develop a more user-friendly process for candidate scoring, interview process and communication wif teams
• Build flow in Flow Builder, automate business processes by executing logic, interacting wif teh Salesforce database, and collecting data from users.
• Set up formulas and validation rules in an existing Recruiting app so users keep their data consistent.
• Create roll-up summary fields to calculate teh information users enter in teh app.
• Respond to user and system management requests such as unlocking user accounts, resetting passwords, managing two-factor autantication, addressing certificate issues, and similar access-oriented problems.
• Assist wif report development, troubleshoot functions including email campaigns, approval cycles, auto-responders, and workflows.
• Monthly Salesforce system maintenance including running field utilization reports. Metadata backups before sandboxes are refreshed.
• Running quarterly reports to identify roles or profiles that have not been used in six months or could otherwise be considered inactive, reviewing release notes for associated plug-ins, third-party applications
• Continuously monitored data quality and integrity of Salesforce.com (SFDC) CRM application
• Manage a team wif onsite and offshore developers
• Developed training plans, materials, and documentation for database users, kept materials up-to-date, coordinated new users and ongoing training sessions.

Environment: Salesforce.com platform, Salesforce CRM, Visual force Pages, Component & Controllers, Pages, Data Loader, Workflow & Approvals

Confidential, San Jose, CA

Salesforce CRM Developer

Responsibilities:

• Performed admin activities including creating Users, Profiles, Roles, Field-level security and sharing rules.
• Written Apex classes, Controller classes and Apex Triggers for various functional needs in teh application.
• Developed Cascading Style Sheets in Visual force pages for rich user interface.
• Used Page Block, Page Block Table, Repeat, Output Panel, Messages, and Action Region, Action Support and Action Function visual force components for developing visual force pages. Written and optimized code to overcome governor limits.
• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.
• Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Pick list, Dependent Pick lists, and List views.
• Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.
• Created Visual force tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Written apex unit test classes for code coverage of apex classes and triggers to promote code to production and implemented Salesforce apex annotations like is test.

Environment: Salesforce.com platform (Sales cloud and Service cloud), Salesforce Lightning, LWC, Visualforce Pages, Component & Controllers, Pages, Data Loader, Workflow & Approvals, Lightning flows.

Confidential, Los Angeles, CA

Salesforce Administrator

Responsibilities:

• Worked wif teh user group for requirement gathering throughout teh planning and implementation.
• Implemented teh requirements on SalesForce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked wif various SalesForce.com objects like Accounts, contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implemented Salesforce for Outlook functionality and installed outlook integration wif different user systems.
• Worked wif Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked wif Data Loader and App Exchange Applications.
• Worked wif different Deployment Plans for each release and Sandbox Refreshing.
• Worked wif different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning teh Profiles to teh Users.
• Involved in setting up teh Role Hierarchy and assigning teh Users as per teh role.
• Created different profiles and setup teh permissions based on teh roles in teh organization.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Experience wif SOQL and SOSL statements wifin custom controllers, extensions and triggers.
• Involved in teh Web Services Integration to connect wif teh different Applications.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Nashville, TN

Program Analyst

Responsibilities:

• Developed teh application in java programming language.
• Developed technical specifications and coding documentations for new projects.
• Worked wif Business Analysts and Architects to develop applications based on project requirements.
• Implemented best coding practices to improve project effectiveness.
• Participated in creating teh project plan and release plan.
• Coordinated wif Tester to test and debug software applications.
• Worked on CRM Application and Interacted wif various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Created teh Custom objects, Custom fields, Page layouts, Custom tabs, and Record types to suit teh needs of teh application.
• Create various profiles and configure teh permissions based on teh organizational hierarchy requirements.
• Prepared technical requirements, functional specifications and configuration documents.
• Addressed technical queries from clients in a prompt manner.

Environment: JAVA, SaleForce.com platform, SalesForce.com Data Loader, Reports, Custom Objects, Custom Tabs, Email Templates, HTML, Sandbox, Eclipse IDE Plug-in, Windows.