SUMMARY

• Over 8 years of professional experience in application design, customization, development, and support on Salesforce.com Platform CRM, Sales Cloud, Service Cloud, Salesforce Community Cloud & Force.com platform.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Extensive experience in developing Apex Classes, Triggers, Visualforce pages.
• Knowledge about Salesforce lightning schema builder, process builder, app builder.
• Experienced in analyzing business requirements and implementing them to Salesforce custom objects, master - detail relationships, lookup relationships.
• Hands-on on all SDLC's phases like Requirements study, Design, Development and Implementation and Maintenance stages of various projects.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Strong Knowledge in Salesforce.com Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experienced withLightning UIdevelopment and working onLightning Process Builder.
• Handson experience onSales force LighteningandCommunities.
• Administered Salesforce.com setup, which involves modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Agile Methodologies, Scrum Software Development processes as well as Waterfall model.
• Salesforce CRM UI customization using Apex, Custom Controllers, Visual force, CSS, JavaScript libraries.
• CRM Business processes like Forecasting, Campaign management, Lead Management (Web-to-Lead), Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
• Strong development knowledge and experience in Service Cloud and Community Cloud
• Working knowledge of design patterns with the ability to code to architectural documentation.
• Strong Knowledge in Salesforce.com Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Good knowledge on SOQL and SOSL queries in Apex.
• Ability to independently perform implementation, documentation, testing and updating as it relates to the SalesForce.com business requirements.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Workflow Approvals, Dashboards, Custom Objects, Case Management Automation, Integration, Siebel, Omni

Salesforce Tools: Eclipse, Force.com IDE, Explorer, Apex Data Loader, Force.com Platform (Sandbox and Production).

Analytics Tools: Tableau 8.2

Languages: Apex, C, C++, Java

Web Technologies: Web Services, Java Script, XML, HTML, CSS

Database: SQL, Oracle 8i/9i/10g, SQL Server

Operating Systems: Windows NT / 2000 / XP Pro / Vista / 7, Windows Server / 2008, Linux Red Hat/SUSE/Mint/ Ubuntu/ Free BSD, OS X

Documentation Tools: MS Office, MS Visio Pro, Adobe Framemaker, Snag IT

BIG DATA Ecosystems: Hadoop, HDFS, MapReduce, HBase, PIG, HIVE, ZooKeeper, Sqoop, Oozie, Hue, Flume, MongoDB, Mahout

Marketing Cloud Tools: Exact Target/Marketing Cloud, Marketing Cloud Admin, Marketing Cloud Integration, Activities, Journey Builder, Audience Builder, Email Campaign, HTML, Css, Reports, Email Services, Tracking, Sandbox data loading.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Salesforce Lightning Developer

Responsibilities:

• Good experience in development and maintenance of Sales clouds.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented DML operations of Inserting and Updating records.
• Worked on SOQL and SOSL queries.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements.
• Analyzing the existing code and adding new methodology to the existing code without any impacts.
• Implementation of Lightning components using the Lightning Design System (LDS) in Aura Framework and Lightning Web Components (LWC).
• Created UI pages as per business requirement using Lightning web components (LWC).
• Design and maintain single page application using AngularJS on Salesforce instance.
• Created and invoked apex methods to read data from custom objects in LWC.
• Working on translating several Visual Force pages to lightning using LWC framework
• Created multiple Lightning Web Components LWC, added CSS and Design Parameters that makes the Lightning web component LWC look and feel better UI.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.
• Implementation of Lightning components using the Lightning Design System (LDS) in Aura Framework and Developed Lightning Web Components (LWC), Apex and Visualforce components.
• Using LWC, most of the code written is standard JS & HTML
• Developed Lightning web components LWC and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Maintenance of installed Managed Packages inlightningusing Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages forlightningexperience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic andlightning.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit pages.
• Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic.
• Worked on salesforce community to publish, update and approve content. Salesforce Chatter feed company to Collaborate directly with experts . Employees will be able to post, share and get feedback from the customers.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for
• Implemented multi-currency to record donations from international donors in their currency.

Environment: Salesforce.com platform, Salesforce Community Cloud, Workflow and Approvals, Reports, Custom Objects, Tabs, flows, process builder, Apex Language, NPSP Package, Data Loader.

Confidential, Collegeville PA

Salesforce Lighting Developer/Admin

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.
• Customized several Validation rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created and executed Lightning Process Builder for visualizing and creating automated business processes.
• Used Field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
• Designed and deployed Apex classes, Controller classes, and Apex triggers for various functional needs in the application using the Eclipse IDE.
• Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
• Gathered Business Requirements, analyzed data/workflows. Progressed from Problem Statement to well-documented Designs. Reviewed and analyzed the Use cases, Created business process workflow diagrams.
• Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Worked with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• Worked extensively with lightning process builder flows, Chatter and quick Action
• Used Workbench, Data loader and data import wizard to import the data.
• Created custom objects and defining lookup and master-detail relationships on the objects.
• Involved in data mapping and migration of data between legacy systems and salesforce.com objects and fields.

Environment: Salesforce.com CRM, Apex language, Triggers, SOQL, SOSL, Sales Cloud, Custom Objects, Fields, sharing rules, Profiles, Queues, Validation, Sites, Communities, Eclipse, Developer Console, Data Loader, Reports, Dashboards, NPSP package.

Confidential, San Diego, CA

Salesforce Admin/Developer

Responsibilities:

• Worked on various Salesforce Administrations tasks like Reports, Dashboards, Custom Workflow rules, Field Update, Email Templates, Field level and Object level Securities, Roles, Profiles, Validation Rules, Formula fields etc.
• Apex Language Programming on theForce.complatform to add custom business logic through triggers, unit tests, scheduledApex, batchApex
• Testing existing data and increasing code coverage to move data to production
• Implemented and designed custom pages using Visualforce and Visualforcecontroller
• Gathered Business Requirements, analyzed data/workflows. Progressed from Problem Statement to well-documented Designs. Reviewed and analyzed the Use cases, Created business process workflow diagrams.
• Maintained existing applications workingwithotherdevelopersandbusinessanalysts.
• Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.
• Used custom tools like Apex data loader for handling the data for insertion, update & deletion.
• Created and Customized the Dashboards to the track usage for productivity and performance.
• Developed and enhanced the rules and formulas.
• Performs complex functional Change, business rules implementation based on requirements and specifications.

Environment: Salesforce.com CRM, Apex language, Triggers, SOQL, SOSL, Sales Cloud, Custom Objects, Fields, sharing rules, Profiles, Queues, Validation, Sites, Communities, Eclipse, Developer Console, Data Loader, Reports, Dashboards, NPSP package.

Confidential

Associate Consultant-Salesforce Developer

Responsibilities:

• Held daily meetings with clients for project requirements and progress report
• Customization of the Salesforce platform including using workflows, triggers, validation rules
• Implementation of tabs, fields, forms and documents
• Apex Language Programming on theForce.complatform to add custom business logic through triggers, unit tests, scheduledApex, batchApex andVisualforcecontroller
• Integration with other applications, databases, web services.
• Use of Visualforce to design custom pages
• Data Migration using Data Loader and Scripted Data Loader for hundreds of thousands of records
• Interacted with various business user groups for gathering the requirements forsalesforce.com CRM implementation.
• Configured security and organizational hierarchy forSalesforceimplementation.
• Worked with varioussalesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualforcePages.
• Maintained User roles, Security, Profiles, and Workflow rules wherever necessary.
• Developed Apex Classes, Controller classes and Apex Triggers for various functional needs in the application.
• Involved inSalesforce.com Application Setup activities by configuring Web to Lead and customized the apps to match the functional needs of the organization.
• Developed custom Apex classes for Visualforce page custom controllers usingForce.com IDE
• Created custom reports and enhancedsalesforce.com environment as per user needs using Apex and Visualforce pages.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to display sales performance and lead generation statistics.
• Established deployment strategy for implementingSalesforce.com changes.
• Created various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and enhanced the rules and formulas.
• Performs complex functional Change, business rules implementation based on requirements and specifications.

Environment: Salesforce.com CRM, Apex language, Triggers, SOQL, SOSL, Sales Cloud, Custom Objects, Fields, sharing rules, Profiles, Queues, Validation, Sites, Communities, Eclipse, Developer Console, Data Loader, Reports, Dashboards, NPSP package.