IAM Analyst / Access Management Analyst Resume

SUMMARY:

Motivated, IT professional with Access Management/IAM experience. Demonstrated Talent for quickly mastering new technologies. Proven capability to comfortably translate complex customer requirements into teh required technical solutions. Customer friendly attitude with an ability to discuss technical requirements in a way dat is easily translatable. Flexible and versatile with Excellent team - building skills.
Project Management Technical Writing Team Builder
Innovative Active Directory PowerShell
Presentations Customer Service Auditing
Remote Access Servers, UNIX/Windows/NAS IAM, Azure
SailPoint Service Level Agreements Exchange/Outlook
Write/Recommend Access Management (IAM) policies and guidelines following best practice.
Provide a high quality and consistent level of service to internal and external customers requesting assistance with auditing, share, management, server management, workstation management, exchange management, and Identity
Mentor team members in policy and technical matters to ensure compliance of Service Level Agreements.
Work with technical partners and customers to convert customer requirements into supportable solutions.
Identify customer needs and provide an agreed upon resolution while remaining within established guidelines.
Capable of diffusing a heated situation by empathizing and allowing teh customer to vent, actively listen to teh customer to determine concerns and expectations, inviting ideas and use brainstorming techniques to bring customer into teh resolution process.
Propose solutions in a clear and concise manner enhancing customer understanding, tan coordinate and build consensus for a plan of action, by establish relationships with IS Teams to investigate solutions to meet customer needs.
Prepare required written communication of complex technical issues so both technical and non-technical audiences understand teh expectations, limitations, and solution options.
Verbally Communicate teh Technical requirements in a manner both technical and non-technical audiences can understand.
A thorough understanding of Active Directory, Azure, Exchange, Networking, Desktop, Server, and Share environments, and teh effects Group Policies ca have on accesses granted, and teh creation and manage of distribution lists, security groups, and user objects.
Generate audits using 3rd party applications like Quest’s Change Auditor and Enterprise Reporter, Varonis’ DatAdvantage, and Javelina’s AD Toolkit, SQL Management Studio, and Microsoft’s PowerShell, and display dat data in Microsoft Excel spreadsheets to produce useful and statistical relevant information from Raw Data.
Advanced noledge in supporting Outlook to include limitations, setup, configuration, and troubleshooting.
Collaborated with project teams to identify and document access requirements for new Shares, tan create those environments in a way which allows customer base to experience a seamless transition.
Worked with Data/Cyber Security Personnel, Legal and HR Departments to develop on-boarding and off-boarding processes.
Partnered with several IS departments to develop an automated RightFax Account creation process minimizing teh time it took Access Management to process RightFax Requests thus lowering teh cost.
Partnered with teh Server and Storage Teams to establish a Distributed File System (DFS) namespace in response to customer requirements of minimizing accidental data loss through end-users moving and deleting files and folders. This share design concept TEMPhas saved many departments from lost productivity and minimized teh need for department folder restorations.
Collaborated with teh Data Security Office to cleanup obsolete Active Directory objects, developed Excel methods for assigning and tracking teh work of each Access Analyst which was tan filtered up to teh Master Spreadsheet used by our Project Manager to report progress to leadership.
Performed teh role of Systems Administrator during teh developed and implementation of CyberArk, and Quest’s Change Auditor and Enterprise Report applications.
Worked with vendors and created teh required server infrastructure/architecture Visio Diagrams to assist with teh deployment of IAM/Auditing capabilities and wrote their design and support plans.
Implemented teh deployment of I arranged for teh Servers to be built, created teh required server infrastructure/architecture Visio Diagrams to assist with teh deployment of this capability, wrote teh design and support plans, submitting teh required server specifications using teh appropriate request forms, and arranged for teh needed event monitoring.
Assisted teh SailPoint Development team in establishing teh requirements for teh initial deployment halping establish end-user self-halp Access Management capabilities.
Worked with SailPoint Team and end-users to identify enhancements required to improve customer satisfaction in self-service options.

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