SUMMARY

• Having 6+ years of experience in designing and developing custom applications on Salesforce platform and extending standard Salesforce CRM using offerings like Service Cloud, Sales Cloud, Force.com platform cloud, Lightning Platform, Customer/ Business Portals, Communities and Sites making sure applications are conforming to Salesforce standard design, coding best practices and enterprise design patterns.
• Experience in building complex applications using Visualforce, JavaScript, jQuery, Ajax, Remote Actions, Bootstrap, SLDS, Lighting Aura, Lightning Web Components, Apex, Asynchronous Apex (Scheduled/Batch/ Queueable Apex), Apex Triggers and integrations wif external systems using SalesforceREST API, SOAP API, Streaming API, Platform Events. Experience wif building applications using Metadata API, Chatter REST API and Bulk API.
• Experience in automating business processes using Workflow rules, Apex triggers, Assignment rules, Approval processes, process builder and Flows.
• Built custom Email - to-Custom object functionality like standard Salesforce Email-to-Case using Apex Email Services and Visualforce pages.
• Built custom lightning components utilizing Aura framework, Lightning Data Service, Lightning Web Components, Apex REST resources. Experience in building complex web pages wif HTML5, JavaScript, jQuery, SLDS and CSS3.
• Built custom Apex REST resources to support intranet applications dat can leverage existing salesforce applications throughout the company.
• Experience in maintaining/ administering Salesforce instances wif over 500 users and have an in depth understanding of standard Salesforce configuration like Security setup using profiles, Roles, Sharing settings, field level security, permission sets, SSO setup, security setup, audit trails, field history, page layouts, lookup/ search layouts etc…
• In-depth understanding of CRM business processes Campaign Management, Lead Management, Order Management, Account Management and Case Management and expertise in administering/ maintaining apps. built around functional areas of Sales, Support, Community and Marketing clouds.
• Experience in bulk data migration from external systems to Confidential using Apex Data Loader, Import Wizard and Informatica Cloud.
• Experience in effectively translating Salesforce data into business understandable metrics using reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dashboards (Static and dynamic) and external Data Transformation tools like Informatica Cloud and Data Analytics tools like QlikView.
• Experience in complete application development life cycle/ SDLC and deployment of applications to different environments using VS Code, IntelliJ, Eclipse IDE and change sets.Participated in Salesforce DX beta program to leverage new tools to build CI/CD capabilities for the Salesforce release process.
• Team player wif good interpersonal skills, strong understanding ofbusiness processes, excellent communication and analytical skills.

TECHNICAL SKILLS

Salesforce Platform: Service Cloud, Sales Cloud, Campaign and Lead management, Communities, Portals, Sites, CRM Content, Files, Service Cloud console, Chatter, Salesforce Article management/ Knowledge One, Lightning App Builder, Salesforce/ Lightning connect, Exact Target (Marketing Cloud), EchoSign Integration Apex classes, controllers and extensions, Apex triggers, Asynchronous Apex (Queueable, Batch, Schedulable, @future), Apex REST, SOAP, Metadata APIs, Streaming API, CDC (change data capture), Platform Events, VisualForce Pages, Aura Components, Lightning Web Components, SOQL, SOSL. Workflow rules, field updates, email alerts, time-based actions, assignment rules, approval processes, process builder, Flows, validation rules, duplicate rules, profiles, roles, groups, queues, sharing settings, field level security, permission sets, SSO setup, OKTA integration, security setup, audit trails, field history, page layouts etc.

Salesforce Tools: Apex Data Loader, Force.com IDE(Eclipse), Force.com Migration Tool, Import Wizard, GitHub, Workbench, Informatica Cloud, Developer Console, Salesforce DX tooling (sfdx CLI, VS Code extensions)

Programming Languages: Apex, Java, SQL, C

Web Technologies: Salesforce Lightning (LWC), Aura framework, Visualforce, HTML, CSS, JavaScript, TypeScript, JSP

JavaScript/CSS Libraries: Nodejs, jQuery, Bootstrap, SLDS (Salesforce Lightning Design System)

Version Control Systems/ services: Perforce, Git, SVN GitHub, Bitbucket

Cloud Tools: AWS S3, CloudWatch, Opsworks, AWS SNS.

Integration Tools/ Technologies: Apex REST and SOAP APIs, REST (JSON & OAuth), SOAP (WSDLs & XML), AWS SNS

IDEs: IntelliJ, Eclipse, VS Code, Salesforce Developer Console

Operating Systems: MS Windows 7/10, Mac OS, Linux (Ubuntu)

Scripting Languages: Shell, Python, VB Script

Documentation Tools: Microsoft Office, Microsoft Visio, Microsoft Project, Lucid Charts, Confluence

PROFESSIONAL EXPERIENCE

Confidential, Portland, OR

Salesforce Developer

Responsibilities:

• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• Created Chat Bots for Confidential website.
• Worked on implementing Live chat Agent in both Sandbox and Production Environments.
• Worked wif various Confidential StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, time-dependent actions, and Outbound API Messages.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Designed Visualforce pages wif XML, HTML along wif custom controllers and controller extensions.
• Written Apex Classes, Controller, Extension Controllers and Triggers in the applications.
• Designed and developed custom lightning aura components and Lightning Web Components, JS controllers and Apex controllers to meet business requirements using LDS, Apex, JavaScript, SLDS.
• Worked wif SFChatter which helps the users to communicate wif the organization easily and quickly.
• Worked wif Integration and web services. Integrated Salesforce wif legacy systems using Apex Web services and outbound messaging.
• Worked on integrating the existing system wif external systems using WSDL, REST API.
• Worked extensively wif Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards, and Reports.
• Used agile methodology and interacted wif different stakeholders and participated in the regular meetings.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Worked on existed Omni channel for partial number of changes for assigning to real users and worked on existed integration changes.
• Worked on configuring Jenkins to achieve continuous integration
• Also worked on omni channel establishment for Leads and for some custom object into a work item.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot
• Configured routing configuration for omni channel for the queue which are pushed to the agents.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions wif Apex and Visual Force, which support most critical processes and workflows.
• Developed & Scheduled batch process for administrative task like periodic data cleansing, security setup and workflow update.
• Confidential Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, wif an emphasis on Service Cloud solutions.
• Worked on numerous lightning components.
• Worked on cross platform usage of the project functionality using Lightning.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit into Salesforce.
• Experience in building Lightning Components, Lightning Events, using Lightning Base Components, Lightning UI components and Aura Framework.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Worked on Migrating Salesforce Classic to Lightning on the segments of accounts, Leads and Opportunities.
• Converted Visualforce pages and custom buttons as well as Links from Salesforce classic to Lightning.

Confidential, Wilmington, DE

Salesforce Developer/ Administrator

Responsibilities:

• Implemented the Confidential applications using Agile SCRUM Methodology dat involves the iterative development.
• Developed Apex classes, Utility classes to use them for multiple functionalities.
• Used SOQL & SOSL wif consideration to Manage Limits for data manipulation needs of the application using platform database objects.
• Worked on Heroku Connect to migrate metadata between organizations.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot
• Developed different Visual Force Pages using visual force components and configured them for great UI experience.
• Experience using version control system - SVN for managing source code.
• Have used Eclipse IDE and Change Set, Auto Rabbit to deploy all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Involved in Data Integration and Migration by using Force.com data loaders, web-based import wizards and Informatica cloud and Jitter bit
• Created a class wif which I can insert, update, and delete records from Salesforce using their bulk API.
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration wif CI/CD Automation.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked on enhancements for Salesforce application in production requested by business users from time to time.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Scheduling deployments in the Salesforce Marketing Cloud application and providing completion communications to the client
• Worked on integrating the existing system wif external systems using WSDL, REST API.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes wif assurance of maximum code coverage.
• Managed subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox wif ANT migration tool.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Using Java application integrated Salesforce by using WSDL and BULK API to retrieve data for different objects, get record count, and generate queries.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Used Agile methodology and interacted wif different stakeholders and participated in the regular meetings.
• Worked on SIT, UAT and MTP Data Migration Validation.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Worked in developing various lightning components using Aura events and lightning applications.
• Created Lightning Component Tabs and Visualforce Tabs.
• Created Visualforce pages dat use the lightning components.
• Worked on Advance salesforce authentication salesforce1 for application authentication
• Worked on data migration of objects like Account, contact, lead, attachments, and custom objects from source SFDC to Target SFDC, used data loader and file exporter tools.
• Worked on integrating the existing system wif external systems using WSDL, REST API.
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration wif CI/CD Automation.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Worked wif Integration and web services. Integrated Salesforce wif legacy systems using Apex Web services and outbound messaging.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the other systems.
• Used third party tool - File exporter for migrating Documents, Attachments objects.
• Integrated the web services using REST by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.

Confidential

Salesforce Developer

Responsibilities:

• Worked on Unit testing, for the customizations and developments done during the project.
• Worked on various standard objects like accounts, contacts, leads, opportunities, activities, dashboards.
• Developed classes and triggers using Force.com IDE and Developer Console.
• Implemented field level tracking and audit trail setup.
• Involved in Data Integration and Migration by using Force.com data loaders, web-based import wizards and Informatica cloud and Jitter bit
• Implemented Anonymous Apex, Batch and Scheduled Apex.
• Developed different Visual Force Pages, Triggers, Components and Controllers to suit to the needs of the application using different Visual force components.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Supported data migration activities for migrating data from various business centres and business center users wif the support of Saleforce.com.
• Experience in Data Migration using Data Loader Import Wizard and schedule the batch using Jitter Bit.
• Implemented Web-to-lead to track and solve leads from the website.
• Automated data import process through marketing cloud FTP
• Designed, Implemented, and deployed Custom objects, Page layouts, Custom tabs, and S Control to suit to application needs.
• Developed Visual Force Pages and Visual Force Custom Controllers. Proficiency in Anonymous Apex.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Followed/Participated / Conducted Code Review Sessions.
• Created various Profiles, Roles, Page Layouts and configured the permissions based on the organization hierarchy
• Created detailed data mapping document for integrating various systems wif Confidential .
• Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes wif assurance of maximum code coverage.
• Used third party tool - File exporter for migrating Documents, Attachments objects.
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox wif ANT migration tool.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Worked on various Confidential standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Using Java application integrated Salesforce by using WSDL and BULK API to retrieve data for different objects, get record count, and generate queries.
• Worked on integrating existing Salesforce wif another Salesforce using REST API to display Object and field information.
• Developed Java code to extract data from Salesforce objects.
• Tracked defects in ALM, helped team in fixing the defects. Worked closing wif Salesforce company folks in fixing the defects.
• Scheduling deployments in the Salesforce Marketing Cloud application and providing completion communications to the client.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Confidential (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked as an Admin to identifying, planning and implementing new Confidential features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Understanding requirements and involved in designing object structure.
• Designing apex pages and providing feasible solution for performance improvement
• Implemented sales cloud console for sales.
• Responsible for Data Migration and Data Management activities.
• Integrated Apex wif External services by making callouts dat used SOAP and WSDL
• Worked wif SOAP UI tool in mocking the request and response of the two systems communicating wif each other.