Frontier Communications Tech Support Resume

SUMMARY:

Offer a passion for computer technology, especially troubleshooting / diagnosing complex issues, identifying solutions and fixing problems step - by-step to customer satisfaction. A history of reliability, patience and quality performance complements sound judgment in establishing priorities and making decisions.
Install, configure, test, troubleshoot and repair computer systems, peripheral equipment and software wif ability to train and coach end-users for full utilization. Strengths:
PC / Mac ... LAN / WAN / Wireless Networks ... Windows XP to Windows 8 / Linux Ubuntu / some Unix ...
Computer Builds / Rebuilds ... Equipment / Manufacturer Knowledge ... Network and Systems Stability ...
Remote Access (Vmware, Team Viewer, others) ... Antivirus ... VOiP ... Desktop / Laptop Systems ...

PROFESSIONAL EXPERIENCE:

Confidential

Frontier Communications Tech Support

Responsibilities:

Call center environment, inbound, handling calls from various locations across the united states of america

Confidential, Phoenix, Arizona

Technical Support Associate

Responsibilities:

Managed inbound calls from Verizon cell phone customers (iPhone, Galaxy 5, Windows, Blackberry phones), listening carefully to troubleshoot customer issues and tan following through to resolution.
Researched and guided customers, step - by-step, through processes for a variety of problems, from simple phone activations to factory resets and everything in between.
Recognized for courtesy and general call quality on random quality surveys; achieved 2 consecutive months of 100% in meeting resolve / customer satisfaction goals.

Confidential, Oregon / Phoenix, Arizona

PC Technician / Owner

Responsibilities:

Provide fair and honest PC repair services to individual / residential customers, earning an excellent local reputation to generate word - of-mouth referrals / new business.
Assist clients wif initial computer set up and configuration, following through wif ongoing general maintenance to keep equipment running properly at the highest speeds possible.
Rebuild computers for customers, troubleshooting / assessing issues, communicating problems wif clients and offering suggestions for improved operability.
Shop / source equipment for customers, identifying strengths and weaknesses to halp them make the most appropriate purchase decisions for their needs.

Confidential

Cabinet Maker

Responsibilities:

Noted for quality workmanship and high productivity in production of custom commercial cabinets for East Coast designers.