SUMMARY

• 4+ years of strong experience in Salesforce.com (SFDC) as Developer and Administrator with 4x Salesforce Certified professional.
• Worked on projects implementation using software development methodologies like Agile and Scrum Methodologies.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of Software development life cycle (SDLC) from requirement gathering, architecture development and implementation and training teh end users.
• Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and for Financial Service Cloud.
• Experience in designed entities like custom objects, creating teh relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Process builders, Flows &Workflow rules, triggers, Email alerts.
• Good techno-functional skills to correlate business requirements with engineering requirements for efficient functioning of Information Systems.
• Strong noledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Extensive experience in designing validation rules, custom objects, custom fields, role-based page layouts, profile, roles, sharing rules, workflow alerts & actions, picklists, approval processes, record types, dashboards, custom tabs, custom reports, report folders, report extractions to various formats, and email generation according to application requirements.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Experienced in defining custom formulas and creating validation rules to suit teh needs of teh data model and ensure data quality.
• Hands-on experience with development tools like VS Code with Salesforce DX CLI, and experience in design and development of SOAP/REST API Enterprise Integrations between Salesforce and other legacy applications. Experience in deployment using Change Sets and ANT.
• Excellent function and technical Knowledge of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote and Forecasting.
• Good experience in developing salesforce Lightning Apps, Lightning Record pages and App Page.
• Experience in working with Asynchronous Apex like Future, Batch, Schedule and Queueable.
• Worked on Chat bot Implementation and Omni-Channel.
• Experience with Salesforce CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• As an admin provided Enterprise level 2 and level 3 support and troubleshooting of customer tickets.
• Experience with full life cycle implementation of business solution, including requirement gathering, prototype designing, coding, database/data mart setup, report development, testing, UAT deployment, production and ongoing product support.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in teh technology arena.

TECHNICAL SKILLS

Salesforce Technologies & Integration: Salesforce CRM, Apex Language, Apex Classes/Controllers, Service and Sales Cloud Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals Process, Dashboards, Custom Objects, Integration tool, Rest and Soap API.Sales force Tools Force.com, Eclipse IDE Plug-in, Visual Studio Code.

Operating Systems: Microsoft Windows, Linux, Unix, Mac.

Languages: C, Java, Apex.

Web Technologies: HTML, CSS, JavaScript, XML, AJAX, SOAP, JSON.

Database: ORACLE SQL, MySQL.

Tools: Apex Data Loader, Eclipse, Workbench, Force.com Explorer, Salesforce DX.

SDLC Methodologies: Waterfall, Agile and Scrum methodologies.

Others: Eclipse IDE, Visual Studio Code (VS Code), Git, Bitbucket, GitHub, ANT Scripts, SFDX, Changesets, Jenkins (CI/CD), Packaging, Release Readiness checks. Salesforce CPQ, JIRA, Agile methodology, SDLC processes, gathering requirements, Software architecture, Application Design and development, Testing, Deployment, Cross-functional teamwork, Stakeholder management, Testing and Debugging, Classic to Lightning migration.

PROFESSIONAL EXPERIENCE

Salesforce Administrator & Developer

Responsibilities:

• Worked on Agile methodology, Scrum Methodology and Test-driven development.
• Analyzing teh requirements & preparing test documentation for teh same
• Implemented service cloud capabilities like case management for agents to work on cases and meet SLA requirements.
• Involved in teh requirement gathering and implementing teh new case process redesign and enforcing best practices like refactoring teh existing code base and providing inputs.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads and Campaigns.
• Provided Enterprise level 2 and level 3 support and troubleshooting of customer tickets.
• Developed a comprehensive CRM strategy, defining Salesforce as teh standard tool in both Sales Cloud and Service Cloud.
• Accounts Management - Account Creation process (Heroku - SFDC integration), Account Update process, Account Delete process
• Contact Management - Contact Creation process, Contact Update process, Contact Delete process
• Opportunity Management - Opportunity Creation through Internal Sales Involvement, Opportunity Creation through Accounts, Opportunity creation through Lead Conversion, Auto Renewal Opportunity through SFDC integration.
• Configuration and pricing of products using CPQ.
• Involved in preparing and execution of Functional/Regression Test cases based on SRS/FS (Functional Specification about particular feature)/Change request Specification
• Developed Apex Classes and added required functionality to Visual Force Pages
• Wrote Apex Triggers to implement business logic on teh case object.
• Attended daily scrum calls to update teh status, priorities and roadblocks in teh project
• Involved in Creating new custom objects and fields for Special Customers.
• Integrated Apex with External services by making callouts dat used REST API.
• Created permission sets for teh new set of users.
• Created teh Lead Assignment rules for teh leads dat were created as a part of Campaign.
• Actively involved in testing teh access to various Standard Salesforce pages and visual force pages.
• Preparation of Outbound Change set for teh Deployment and ensuring all teh pre-deployment and post-Deployment tasks are documented.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Proficient in working with VS Code, Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Validating teh Inbound change sets and deploying to PROD environment.
• Implemented Apex Triggers with SOQL queries, Test Classes and Code Coverage.
• Implemented field level security, profiles and system audit trail setup.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Creating Test Cases based on teh Business requirement and executing teh test cases.
• Identifying defects related to project in Salesforce sandbox and working with Developers to fix them.
• Verifying teh workflows and field updates created in teh Salesforce.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Developed Cascading Style Sheets (CSS) for creating TEMPeffects in Visualforce pages.
• Worked on customizing Lightning experience to build lightning pages for Complete patient view.
• Utilized Salesforce Lightning Design System (SLDS) and Standard web- based technologies or custom UI needs.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop teh rich user interface and better interaction of pages.
• Developed reusable Salesforce Aura Lightning components.
• Developed Lightning pages/components using teh AURA Component framework, Lightning Design System for both Desktop and Mobile.
• Experience in building Lightning Web Components and Events using Lightning based Components, Lightning UI Components.
• Developed Pre-Chat and Offline Support Forms using Embedded Service and Static Resources for teh lightning web chat in teh Service Cloud.
• Improved contract and renewal automation using Quote PDF generator with dynamic template and generated Revenue recognition status automatically with Salesforce CPQ.
• Deployed application from Sandbox to Production environments using Change Set and Copado.

Environment: Salesforce.com, Apex, LWC (Pages, Component & Controllers), Lightning (components and controllers), API integration, Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Salesforce DX, Data Migration, SOQL, SOSL, AURA and Model N configuration.

Confidential, AZ

Salesforce Developer & Administrator

Responsibilities:

• Teh main responsibility to Dealing with funds transfer pricing for banks and tan calculate profitability based on which we do forecasting for banks using modules of OFSAA, Hyperion Essbase and OBIEE.
• Gatheird requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Worked on Einstein Bots and built community portals.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run teh Assignment rules.
• Worked on Point and Click development.
• Worked on SFDC implementation related to Sales Cloud.
• Designed and developed teh Custom objects, Formula fields, validation rules, Page layouts, Components, VisualForce Pages to suit to teh needs of teh application
• Perform detailed analysis of business and technical requirements and developed teh Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of teh application using platform database objects.
• Developed design document for data loader-based integration.
• Designed, developed and deployed Apex Classes, Triggers, and packages for various functional needs in teh application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed teh Custom VisualForce pages for Lead conversion, merging duplicates.
• Has a very good experience in performing configuration tasks using Apttus. And also has a Good noledge of concepts in CPQ, Opportunity Management.
• Developed Apex batch jobs, Queueable Classes (Asynchronous Apex) to auto-archive spam cases and backed up relevant cases.
• Developed custom UI for Salesforce Applications using Lightning Components (AURA), SLDS, Events and used custom CSS in teh components.
• Built reusable UI components and pages with teh lightning component framework.
• Integrated teh SOAP and REST based Web Services for extracting teh data from external systems to display in teh pages of salesforce.com.
• Built and Integrated third party Computer-Telephony Integration (CTI) systems with Salesforce Call Center.
• Prepared test plan and test case documents for Visibility application.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on teh need in teh organization.
• Troubleshooting issues raised by customers and updating tickets in teh ticketing system. Providing level 2 support on customer issues.

Environment: Force.com Platform, Jira, GIT, Jenkins, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader.

Confidential, CA

Salesforce Administrator

Responsibilities:

• Collaborated with client stakeholders, gatheird user and functional system requirements via workshops, workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed APEX triggers, Classes, Test methods &Visual Force pages to implement teh custom functionality. Developing API, and understanding documents using REST. Permit different data format include XML using REST/SOAP.
• Developed apex classes to trigger approval process, having approvers dynamically in approval steps.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created Custom Email Templates as part of sending Alerts to users based on teh business requirement. Assisted AppExchange for referring to several customized Apps.
• Created custom report types and dashboards.
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships to teh custom objects, implantation of Service cloud
• Analyzed Asset, contact data in Siebel and SFDC to ensure and maintain data quality and integrity.
• Migration of code to teh deployment instance after testing.
• Worked closely with teh offshore team.
• Created field filters, formula fields, relationships and validation rules to teh custom objects.
• Responsible for updating teh checklist for testing sandbox environment after teh sandbox refresh is done.
• Created and customized record types, managed Role hierarchy and Profiles.
• Performed teh data validation to meet all test condition requirements.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, CRM, Apex Data Loader, Apex Explorer, Apex, Visual-force, SOQL, HTML, XML.