SUMMARY:

• Around Nine years of IT experience in Salesforce.com CRM (SFDC) and Force.com platforms as a Developer and Administrator.
• Experienced usingSalesforce Lightning UI. CreatedLightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• EnabledAura Framework, by addingAura AttributesandAura HandlersforEventsto focus on Logic and Interactions in Lightning Applications.
• Worked on Salesforce Communities and created VF pages for Communities.
• Experience in working with Communities (Customer Portal, Sites).
• Experience in working with Salesforce developer toolkit (Apex, Visualforce, force.comIDE, SOQL, Java and Web Services).
• Worked on Salesforce CPQ configuration, pricing, discounting, document generation and integration.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system.
• Good knowledge on development using Apex Controllers, VF Pages and Apex Triggers.
• Strong experience in defining and managing custom Objects, creating page layouts, Developing field validations, campaign Management, formulas and workflow rules.
• Knowledge ontheField Service Lightning mobile apphow it works and aids on - site job management to a mobile workforce.
• Extensive experience in Demandware and Commerce Cloud.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Good knowledge onSet up field service featuresaccording to client unique business needs. This includes installing theField Service Lightning managed packageandField Service Lightning mobile app.
• Understanding on how toCreate service resourcesandservice crewsthat represent yourfield service techniciansinField Service Lightening appand add details about their skills, service territories, and availability.
• Experience in working on Sales Cloudas well as Service Cloud.
• Experience in using Force.com Web services API for implementing web services in the application for access the data from different third-party applications.
• Experience in designing junction objects and creating Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes.
• Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Working with Client to implement - Salesforce DX (SFDX).
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Apex Data Loader.
• Experience in writing SOQL and SOSL statements.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Account Management, Case Management.
• Experienced inBusiness Analysisworking closely with Business & Support Unitsand have experience in usingObject Oriented software development (OOD)methodologies likeXP-Agile, Rapid Application Development &Test-Driven Development.
• Good understanding of Salesforce CPQ data model
• Worked on APTTUS CPQ (Configure Price Quote) tool, shopping cart.
• Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Excellent Interpersonal and Communication skills, fast learner, hardworking and good team player also accustomed to work in both large and small team environments.
• Implemented Copado to improve the efficiency of salesforce release management and version control.
• Worked on a pulling data from JIRA, manipulating this data in excel using macros to make them salesforce data load compatible. This was used to load stories into copado to track components related to each user story.
• Hands on experience with Salesforce Lightning Component Design System using Standard web-based technologies.
• Implemented Salesforce Development Cycle including Agile covering Sales Cloud, Service Cloud
• Experience in implementation of salesforce.com configuration functionalities in using Service Cloud.
• Experience in web technologies like Java, Oracle, SQL Server, HTML, CSS, JavaScript, JQuery and Ajax.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders.
• Good experience and knowledge of Deployment, CI/CD using Copado, Jenkins, Salesforce DX (SFDX) and Change Sets.

TECHNICAL SKILLS:

Lightning Experience: Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers

Salesforce Technologies: Salesforce CRM, Salesforce Communities, Salesforce SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox and Production)

Database: Oracle 8i/9i/10g/11g, MS SQL Server 2000/2005

Web Technology: HTML, XHTML, XML, CSS3, AJAX, XRX, Java Script, Java

Methodologies: Agile, SDLC

Integrating Tool: Apex Data Loader

Operating systems: Microsoft Windows (2000/XP/Vista), Linux Apache Mac

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, Maryland

Salesforce Lightning Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Implemented Service Cloud including Service Console, Customer Portal Communities, Case Feed, Knowledge Base & Entitlements.
• Conducted fit gap analysis workshops with business stake holders during the template design.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Extended the sales cloud with Salesforce CPQ to automate the proposal and quote process.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages. Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Worked on Apttus configuration, Pricing, discounting, approvals and proposal generation.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
• Implemented CPQ solution using Apttus CPQ and Contract Management (CLM) for various customers in industries.
• Designed and Developed Vlocity CPQ for couple of telecom clients.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app. Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management on sales cloud.
• Coexisted and interoperated the Lightning Web Components (LWC) and Aura Components on a Page.
• Data migration and updates through the tool provided by Sales force.com and Copado tools.
• Worked on Lightning web components (LWC) to perform better and to develop than Aura components.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Minimized code inJavaScript Controllersby adding reusable functions inHelper Component. Updated the APEX Controller and Helper functions regularly making theComponent Context Awareas per business requirement
• Involved on creating Lightning Pages inside Lightning community Builder.
• Implemented usingSalesforce Lightning UI. CreatedLightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Marketo is arguably the strongest marketing automation program available, so the ability to effortlessly pair it with the Salesforce CRM is extremely welcome.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for events to Focus on Logic and interactions in Lightning Application.
• Implemented and Consumed Knowledge Base Dashboards& Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
• Data migration and updates through the tool provided by Sales force.com and Copado tools.
• Implemented Copado to improve the efficiency of salesforce release management and version control.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Experienced with Version control and Release management with BitBucket, Copado.
• Worked with Jitterbit, Copado tool to migrate data and metadata from one organization to another organization.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Lightning, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Workflows, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

Confidential, TX

Salesforce Lightning Developer/Administrator

Responsibilities:

• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented and maintained Salesforce platform using Salesforce Sales Cloud, Service Cloud and Lightning framework.
• Implemented Sales Cloud (Partner Portals) and Service Cloud (Customer Portals).
• Designed, Developed& deployed various APEX Classes,Triggers,Test methods,Visualforcepages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
• Working on Commerce Cloud solution to support Apple Pay for the web, which means our customers can offer secure, single-touch checkout.
• Involved in deploying the AppExchange applications and integrating with third party applications.
• Integrated external financial systems for synching data in Salesforce.
• Administrated and monitored the company's Salesforce CRM application.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Upgraded APTTUS CPQ to latest APTTUS version and fixed the issues with the upgrade.
• Generated Revenue recognition status automatically with Steel brick CPQ
• Deployment automation using CI/CD process for deployments using Force.com Migration Tool
• Used Salesforce Lightning Components for building customized components replacing the existing one.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Involved in administration, configuring, maintaining Salesforce.com, Application user profiles, roles, Permissions, generating security tokens, validation Rule and upgrade installation.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Building Complex and Reusable Components in Vlocity.
• Designed and Developed Vlocity CPQ for couple of telecom clients.
• Worked on customized Lightning web components (LWC) to build using HTML and modern JavaScript.
• Replaced all the JavaScript buttons with Quick Actions or lightning Components in Lightning.
• Developed lightning experience using custom and standard lightning components, Styling using CSS.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
• Implemented Visual Flows for automatic sales and service process in Sales Cloud.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.
• Worked on Salesforce CPQ configuration, pricing, discounting, document generation and integration.
• Used service cloud on the case management standard objects (accounts, contacts, opportunities, campaigns and leads) and customized standard object Opportunities with Visual Force pages and this is the crucial object for the entire FTI Consulting.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Designed and built custom applications using Force.com and Visualforce.com.
• Deploy Salesforce configuration and experience working using GIT.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Built custom user interfaces using Lightning components.
• Developed applications visually using custom-built Lightning components.
• Worked on creating Lightning Pages Inside Lightning Community Builder.
• Using Community Builder create community pages for customers and used the SLDS for styles and apex classes for DML operations.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Environment: Salesforce.com, Apex classes, Apex Triggers, Visualforce pages, Triggered tasks, Email alerts, Force.com, Sales cloud, SOAP/REST API, lightning components, Service cloud, Reports, Dashboards, Validation Rules.

Confidential, North Wales, PA

Salesforce Developer/Administrator

Responsibilities:

• Performing the roles of Salesforce.com Admin and Developer in the organization.
• Gathering and documenting the requirements by interacting with the product owner and UX/UI Designer.
• Worked on JIRA for the requirements gathering and moving the requirements to various levels once they are being done.
• Experience in working with AppExchange applications like LinkedIn Navigator, Seismic, Groove, Reports and Dashboards.
• Developed and Application in Lightning for the customers to enter the details, written apex code to map the data from application to salesforce objects (Account, Contact and Opportunity).
• Created Error Framework Custom Object to track the backend errors by creating records in the error framework object.
• Integrated Salesforce with Oracle Financials usingSalesforce Connect.
• Designing and developing SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.
• Used sales cloud to Maintain Leads, contacts, and opportunities. Used service cloud for creating cases in Salesforce from the feedback given by commercial card users.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Experience on all CM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Resolved major issues in previously existing integrations between SAP andSalesforcein the Jenkins environment and used REST and SOAP APIs to create, retrieve, Update, delete the records.
• Created Permission sets to grant more permissions to specific users.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Setup and Implemented Salesforce marketing cloud 2.0 org.
• Worked on creating Public groups, Queues, List views and added filters respective to the requirements.
• Created Process Builders for the data to flow from one object to another upon lead conversion.
• Developed various Apex Triggers to include extra functionality and wrote Apex Classes and Test classes for the Triggers.
• Designed and developed asynchronous RESTful Microservices using Spring boot, Couchbase and RXJava that are consumed by other microservices with an average response time of 30 milliseconds.
• Design and execute customized solutions, such as API integration and using Data Extensions, by leveraging Salesforce Confidential (SFMC) and other toolsets and leveraging industry best practices
• Built reusable UI/UX components with lightning component framework.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Implemented several CTI applications (Nortel, Genesys and apropos) consisting of multi-media platforms (Inbound, Outbound, Voice mail, e-mail and Web Chat).
• Continued call Center reporting enhancements with CTI integration from CCE to Microsoft Dynamics CRM for screen pop and to insert calling/called party information into customer record.
• Enabling dynamic content management and personalization using AMPScript.
• Work with Confidential Connect, Data Stream, query writing, data extensions and AMP Script.
• Implemented service cloud functionality like case management, field service management and CTI integration
• Used ServiceMax App Exchange functionality in salesforce for developing the application used as service cloud.
• Achieved continues integration efforts using ANT, Cruise control and IVY.
• Developed Apex classes along with Enabling Aura to make them available to Lightning components.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder with the new Lightning Design System.
• Developed re-usable UI components with the SalesforceLightning Component Framework for the Document API Integration on opportunity.
• Worked on Multilanguage features of SalesForce Commerce cloud
• Worked on Customer Service Center on Commerce Cloud.
• Working on Commerce Cloud solution to support Apple Pay for the web, which means our customers can offer secure, single-touch checkout.
• Added Dynamic functionality to the user interface using JavaScript.
• Coexisted and interoperated the Lightning Web Components (LWC) and Aura Components on a Page.
• Data migration and updates through the tool provided by Sales force.com and Copado tools.
• Worked on Lightning web components (LWC) to perform better and to develop than Aura components.
• Created lightning actions, lightning apps and more than 30 components using Salesforcelightning framework.
• Used the Aura framework and Salesforce lightning Design System (SLDS).
• Implemented service cloud functionality like case management, field service management and CTI integration.
• Enabled Aura framework by adding Aura Attributes and Aura Handlers for events to focus on Logic and Interactions in Lightning Applications.
• Proficient in databases includingMS SQL Server 2005/2008, Oracle&MS Excel.
• Run APEX data loader to import/load the data into Salesforceobject after these files are successfully transferred.
• Used the sandbox for testing and deployed the code using Autorabit and Change sets after testing.
• Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data and images

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud, Apex Language, Visual Force, Lightning Compatible Visualforce pages, CPQ, Lightning components, Data Loader, Apex Triggers, App Exchange, HTML, JavaScript, Custom Objects, Tabs, Workflows, Email Alerts, Dashboards, Reports, Eclipse, Sandbox, Jenkins, Production environment, SSO, Sfd2sfdc.

Confidential

Java Developer/ Salesforce Adminstrator

Responsibilities:

• Requirement gathering, Gap analysis, workflowdesign, decision-making rulesof required inputs.
• Performed Business analysis and create High-level design and detail design of the entire process.
• Designed and developed backendJavaComponents residing on different machines to exchange information and data using JMS.
• Developed prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Worked on Data cleanliness & accuracy by adding custom validation rules, custom formulas, reports, and dashboards.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles and groups.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules. And, also monitor standard analysis and reporting for marketing campaigns.
• Involved in Agile development following SCRUM process and daily stand-up meetings. Mainly worked on Managed package and released new updates to end users after every sprint.
• Coding involved writingAction Classes/Forms/Custom Tag Libraries and JSP.
• Developed theJavacomponents to access content from content providers(via HTTP) to obtain data of varioustypesXMLandHTML.
• Developed and maintainedGUIusingJSP,HTMLandUsedJavaScriptfor client-side validations.
• Created stored procedures and Triggers usingPL/SQL. Created tables, Views and other database objects in the Oracle database.
• Involved in debugging and load-testing of the application. Provided production support to the end users andperformance tuning.

Environment: Saleforce.com platfdeveorm, Sales cloud, Service cloud Force.com IDE, Apex, Visual Force, VF Pages, Data Loader, JAVAJ2EE, JSP, HTML, Servlets, XML (DOM and SAX), XSLT, JavaScript, Oracle 8i, JDBC, PL/SQL, Eclipse, Rational Rose.