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Saleforce Business Analyst/ Project Manager Resume

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  • Business Analyst with 8 years of experience in the Health Insurance, Property casualty, Finance and Banking. Facilitating in a cost - TEMPeffective implementation of technology solutions by determining requirements of a project, communicating in a clear and proficient manner to stakeholders, facilitators partners, drive design and review of test cases, process
  • In-depth noledge of the Software Development Life Cycle includingWaterfall, Rational Unified Process RUP and Agile Scrum.
  • Certified ScrumMaster with extensive experience managing sprints and change management.
  • Experience with UML 2.0- Use Case diagrams Activity Charts, Activity diagrams, Site-Mapping,Sequence diagrams, Data Flow Diagrams and ER Diagrams using Rational Rose and MS-Visio.
  • Experience defining the Business Process Model and preparing complex functional requirement documentation.
  • Capable in prototyping documents, models and attributes for consistency, completeness and risk minimization.
  • Experienced in conducting Joint Application Development JAD sessions, SMEs and stakeholders and Rapid application development RAD sessions.
  • Experienced in Enterprise Business Analysis, Requirements Management, Software/Web Usability, Information Architecture, and Training Materials Development consulting services to corporate clients and maintaining SLAs.
  • Knowledge ofarchitecture integration build for scalability utilizing SOA framework and the application of As-Is and To-Be process designs in order to identify any potential process gaps as well as improvement opportunities.
  • Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART (Specific, Measurable, Attainable, Realistic and Timely) requirements using diverse elicitation techniques including, but not limited to Interviews, Requirement Workshops, Prototyping, Survey/Questionnaire, JAD Sessions and Brainstorming.
  • Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements Specification (SRS), Use Case Specification, High Level and Low Level Documents (HLD/LLD), User Story.
  • Detailed understanding of RACI Matrix (Responsible, Accountable, Consulted and Informed) and prepared Requirement Traceability Matrix (RTM) to map requirement with its origin throughout the process to verify adherence.
  • Proficient in Requirement Management, Sprint Planning, Issue Tracking, Impediment Management, and Work Allocation using tools like JIRA, RALLY, and HP ALM. Helped PM in preparing various artifacts related to the Planning phase.
  • Experienced in creating Prototypes, Wireframes and MockUp Screens to visualize Graphical User Interface (GUI) as to understand the layout of the interface using tools like BalsamiqMockUps and MockUp Screens.
  • Proven Track Record in conducting ASIS and TOBE analysis, GAP Analysis, Risk Analysis, CostBenefit Analysis and SWOTAnalysis to assist PM in Release Planning as well as PO in setting better stakeholder expectation.
  • Integrated Salesforce Force.com IDE platform with Amazon Web Service (AWS), Oracle Database 11g and integrated IBM Sterling Order Management System with IBM Websphere commerce using SOAP, RESTful APIs.
  • Experience in Service Oriented Architecture (SOAP, WSDL, REST, XML, JSON, HTTP).
  • Well versed in writing SQL queriesandSOQLqueriesin order to do data manipulation for analysis and reporting.
  • Participated in various Scrum Ceremonies including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement meeting as part of the management framework.Helped PO in maintaining information radiators.
  • Well versed with backlog prioritization techniques (MoSCoW, Business Value, Kano, And Technical Risk) and estimation techniques (TShirt sizing, Planning Poker, Complexity buckets, value streaming and technical riskbased estimations) to halp product owner in picking Product Backlog Items (PBIs) to commit to in the iterations (Sprints).
  • Proven expertise in developing Test Cases, Test Plans, Procedures and Traceability Matrix and documenting defects using HP QC and HP ALM. Collaborated and monitored BlackBox Testing, Smoke Testing, User Acceptance Testing (UAT) and Regression Testing. Helped testing team in understanding test scenarios regarding Interface testing &API testing.
  • Created Training Script and conducted Training Sessions for the end users in the production environment once the product went live and was ready to use.
  • Experienced in working with ThreeTier Architecture, and ClientSide Verification and Serverside Verification.
  • Thorough understanding of Business Intelligence (BI) and experience in creating interactive, analytical dashboards using Tableau and IBM Cognos for decision making.


OPERATING SYSTEMS: Windows 10/macOS 10.13 High Sierra/ Android 7.0 Nougat,LinuxMODELING TOOLS MS VISIO,MOCK UP screens, Balsamiq, Draw.io

SDLC Methodology: WaterfallSDLC, Agile Scrum, Water Scrum fall Hybrid, Safe, XP

BUSINESS SKILLS: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting

DATA WAREHOUSING: Data Modeling, DataMarts, OLTP, OLAP, Data Mining, Slicing/Dicing, Drill Up/ Drill Down, Pivot, Informatica Power Center,CA Platinum Repository



TESTING TOOLS: HP QC, Selenium, Load Runner,Cucumber

Reporting/BI tools: Tableau, Power BI,MS Excel,IBMCognos

DATABASES: Microsoft SQL, Oracle, HBase, Amazon Dynamo DB, S3


ReTAIL tools: IBM WebSphere Commerce platform,IBM’s Sterling order management system, Salesforce CRM


Confidential, TX

Saleforce business analyst/ project manager


  • SFDC requirement elicitation and coached junior business analyst in converting business requirements to technical specifications, designing the solution and work closely with Stakeholders, Architects, Developers and Deployment teams.
  • Implemented the requirements for users and customers on Salesforce’s Force.com IDE Plugin using Eclipse.
  • Managing users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
  • Created Formula Fields, Validation Rules, Workflows and approvals, Process builders for the flexibility and functionality of force platform application and to halp automate the different types of actions based on organization processes.
  • Worked with integrating Salesforce with 3rd party systems using web services and App exchange for greater usability.
  • Worked with integration platforms, API integrations SOAP, REST with other systems for extracting the data from the homegrown applications by using the homegrown web services.
  • Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.
  • Used AWS command line client and management console to interact withAWSresources andAPIs.
  • Supporting the Sales cloud implementation, Service cloud modules, Salesforce SF1, Client interfacing, Chatter when converting leads and dealing with cases for companywide discussions.
  • Worked with development and deployment of code through changesets from sandbox to production environments.
  • Designed and created reports to determine most popular items by age range, geography and profession and other parameters to make informed decisions on inventory.
  • Used SOQL & SOSL Queries with consideration to governor limits for data manipulation needs of the application using platform database objects and to support various itemlevel analytics on database objects.
  • Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
  • Knowledge of severalAWSservices includingEC2, VPC, S3, RDS,Kinesis, Auto scalingconfigurations
  • Used Data Loader for insert, update and bulk import or export of data from SalesforceS Objects Used it to read, extract, and load data from a comma separated value (CSV) file.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers, Visualforce pages to halp in the development of custom business logic.
  • Worked with AWS Cloud platform and its features which includesEC2, VPC, RDS, EBS, S3, CloudWatch, Cloud Trail, CloudFormation and Autoscaling etc.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
  • Designed the Test Cases in SOAPUI for API testing, Test Plans for all the processes using CONFLUENCE and tracked defects on JIRA, hence was part of Black Box Testing, and was part of Interface Testing, System Testing.
  • Used CUCUMBER for Behavior Driven Development and used MAVEN to build the project and connect it to JENKINS CI Tool.

Environment: AgileScrum,Eclipse,Force.com IDE, Workbench, SOQLxplorer, Jenkins, JIRA/Confluence, Oracle Database server11g,Amazon DynamoDB(AWS),.Net framework 4.5,Maven,Custom Import Wizard, Apex Data loader,MS Windows, LINUX, Salesforce integration tools, Connect offline, ApexExplorer, Cucumber, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, Component & Controllers),Standard objects, Workflow & Approvals, SOQL, SOSL, Custom objects, SControls, Analytic Snapshots, SOAPUI, Sandbox environments.

Confidential, Los Angeles, CA

Business System Analyst/ scrum master


  • Elicited requirements together with the Product Owner to integrate IBM Sterling order management system with LBrands’sIBMWebSphere commerce platform used for a storefront for the complete view on order as well as inventory database.
  • Implemented DOM with rolebased access for multiple supply chain participants, created a centralized database as single order repository to monitor complete order lifecycle (inventory availability, order routing, payment processing, shipment).
  • Integrated two systems by establishing WebSphere enterprise service bus which translated calls and services from one system to other in terms of API calls to support CRUD operations.
  • Collaborated with sales teams, independent stores, transportation partners, and customer warehouse to do Out of the box configurations for seamless delivery execution and monitoring of services.
  • Used CONFLUENCE for drafting the User stories and managing the requirements and integrating with JAMA Project Management Tool ensuring that all the teams are in sync at all times.
  • Created acceptance criteria for stories in JIRA and Participated in all Scrum Ceremonies Leading Sprint Planning session.
  • Involved in Advanced analytics under life science area for New Drugs to Market, New policies, Biologic Drugs class, Hepatitis C drugs, STARS measure, and Commercial formulary. As well supporting pharmacy department copiously through informatics analysis.
  • Worked as PL/SQL, Informatica and shell scripting developer.
  • Validated completed stories that passed all the acceptance criteria on behalf of or with the Product Owner in exceptional scenarios and Production validation on behalf of or with the Product Owner/Manager.
  • Reviewed the Processes, Tools, Techniques used by various Development & QA Teams along with Scrum Master to provide leadership and guidance for improvement with the goal to deliver highquality Product.
  • Worked as aPega/Coupa/AWS Business analystfor implementing the Coupa Direct to Pega Business flows.
  • Won management approval for the development of a LAN based client server Corporate Reinsurance Information System CRIS . Designed the systems work flow and relational data structures. Supervised Knowledge Engineering staff in the construction and in corporation of a reinsurance rule base for an Expert System.
  • Ensured that the Development & QA teams, based on the requirements, has completed the appropriate level of Test.
  • Planning along with Traceability back to the requirements to ensure complete coverage of the Program increment.Worked extensively with the Dev Ops Team for the successful implementation of the Project.
  • Prepared extensive information necessary for retrocessional reinsurance purchases
  • Prepared renewal information/submission for reinsurance intermediaries and direct reinsurers
  • Helped in designing Test Cases in SOAPUI for API testing, Test Plans for all the processes using Confluence, hence did the Black Box Testing and was part of System Testing. Tracked the identified defects using JIRA.
  • Involved in estimation, analysis, design and coding of the Informatica components.
  • Created new reinsurance file system and files to preserve continuity and documentation of the reinsurance treaty placements
  • Used CUCUMBER for Behavior Driven Development and used MAVEN to build the project and connect it to JENKINS CI Tool.
  • Organized and directed all functions within the primary company to gather data necessary for a complete evaluation of reinsurance needs
  • Assisted Junior Business Analysts with the development of Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using MSVisio by analyzing the business processes to describe the functional requirements of the system.
  • Created and updated training manuals and provided advanced business noledge and technical support for business requirements development.
  • Used BI tools like Tableau for reporting and analyzing most profitable channel partners, order replenishment etc.

Environment: AgileScrum,IBMWebSphereCommercev7,IBMSterlingor derangement system 9.3, JIRA, CONFLUENCE, JAMA, MySQLDB, MSVISIO, APARfixes, JMS API, XML, Tableau, SOAPUI, J2EE, Cucumber, Jenkins, Maven.

Confidential, Tampa, FL

Scrum master


  • Conducted meetings and discussions sessions with stakeholders of the agriculture department of State government to elaborate on the business drivers, vision, and mission, highlevel requirements and project objectives.
  • Facilitated Joint Application Development (JAD) sessions to design Data Flow Diagrams (DFD’s) for the different phases of requirements.Acted as liaison between end users and technical team to address issues and recommend solutions.
  • Implemented systems that are highly available, scalable and self - healing on the AWS platform.
  • Documented workflow for each of the batch process feeding to the master database.
  • Analyzed source database, identified cardinalities and Created conceptual, logical ER diagrams. Responsible for identifying different data sources and conducted data profiling using Informatica.
  • Involved in identifying facts and dimensions and created data mapping document. Coordinated with database developer to create star dimension modeling and enhanced the target Datawarehouse with respect to agricultural data parameters.
  • Analyzed ETL jobs and mappings to document the existing transformation logic and understand ETL strategies used.
  • Streamlined Monthly Umbrella Bordereaux for Reinsurance bookings
  • Assisted in developing different dimensions such as slowly changing, rapidly changing, and conformed dimensions and fact tables with facts and measures as per business requirement.
  • Led BI and dashboards development and trained core executive users on usage of developed BI platform.
  • Maintained metadata of the data warehouse in the CA Platinum repository by identifying different types of metadata.
  • Assisted testing team and Responsible for creating and monitoring Requirements traceability matrix, test cases, test plans, defining User Acceptance criteria and tracking defects using HPALM.
  • Assisted data analyst in enhancing OLAP cubes by communicating new business rules and Performed Rollup, Drill down, Slice and Dice operation to provide secured, timely, accurate insights.
  • Helped to create operations document and noledge transfer to the operations team.

Environment: WaterfallSDLC, MS Access, MS Excel, MySQL DB, MSOffice, Informatics, HPALM, Power BI, CAPlatinum Repository, Oracle Database 10g

Confidential, BOCA RATON FL

Project Manager


  • Conducted feasibility analysis for new requirements, costbenefit analysis and assisted the project manager in risk analysis.
  • Analysed data flow and business requirements to create business requirement document(BRD), functional requirement document (FRD) etc.
  • Created Activity Diagrams, Sequence Diagrams using UML methodologies for easy understanding using MSVISIO.
  • Created User Stories from documented FRD to be estimated in Sprint Planning and Backlog Grooming meetings.Helped Product Owner to define acceptance criteria for user stories and prioritize those user stories based on business value.
  • Responsible for implementing, coordinating and documenting all business processes for (webbased) Internet billing customers (e.g. creating invoices on a recurring basis based on pricing plan, discounts applied specifically to SKUs etc).
  • Helped the team in estimating the complexity of the user story by using Planning Poker and other estimation techniques.
  • Used JIRA for deploying task and Issue Tracking, User Story Management.Also linked the sprint burndown charts and release burnup chart to the sprint in execution to track the progress of the sprint as well as a release for future planning.
  • Assisted Business Intelligence (BI) team in creating dashboards using Tableau as required by the end users.
  • The effort involved developing extensive SQL Queries and Procedures, utilized to perform database integrity testing, ensuring various data table entries, data validity, and data integrity w.r.t transactional data.
  • Performed logical data modeling and created ER diagrams and used SQL queries for manipulating data.
  • Prepared Requirement Traceability Matrix (RTM) report to ensure that every Business requirement is adhered to achieve the expected performance and has visibility on complete test coverage w.r.t requirements elicited.
  • Helped in development of Test Strategies and creation of Test Scenarios, Test Environment, and Test case.
  • Conducted User Acceptance Test(UAT) by setting up UAT environment utilizing HPALM.

Environment: ScrumWaterfall(Hybrid),JIRA,Tableau,SQLServer,.Netframework3.5,MockUpScreens,UML,MSOffice Suite, MS Visio, HPALM.


Business Analyst


  • Assisted Senior Business Analyst in Client Meetings and scribed JAD sessions to allow users/stakeholders from multiple teams to communicate and understand how many systems Finacle had to interface with and to avoid Scope creep.
  • Acted as the liaison between the Business Users and the Technical teams towards providing feedback on the implication of requests and escalating/resolving issues and conflicts.Worked with different commercial card team in noing wat exactly bank's client wants.
  • Created project artifacts like Business Requirements Document (BRD), Business Rules Spreadsheet BRS, Use Case Document, Functional Requirements Specification (FRS), Data Mapping Document.
  • Employed UML methodology and thus facilitated the creation of Use Case, Activity, Sequence and Communication Diagrams as to identify the actors (primary stakeholders) and to do behavioral modeling using MS Visio.
  • Assisted the Project Managers in the development of standard project documentation like project scope statement etc
  • Created documents like the Business Glossary, Actors Catalog and Data Dictionary to facilitate the other teams in understanding client business.
  • Involved in the overall requirements management and to build the Requirements Traceability Matrix (RTM) in order to trace the origins of requirement with respect to written testcases using HP Application Lifecycle Management.
  • Facilitated Requirements Review Sessions with the Development and Testing teams.
  • The Facilitated decision on proposed requirements changes after baseline as part of the Change Management process, thus managing Volatility and Integrity of the requirements.Also halped teams in baselining changes w.r.t business users.
  • Created UAT test case scenarios by covering all business process lifecycle functionalities of bank’s offerings together with business stakeholders. Helped QA teams in setting up UAT environment by providing data definitions for test data.
  • Reviewed Test cases, Participated in DefectReview meetings with software developers, QA engineers, managers, suggested enhancements to the existing application from business perspectives, provided solutions to existing bugs.
  • Was part of Data Migration strategy from legacy system to Finacle, assisted Sr. business analyst and participated in Deployment Planning meeting.

Environment: Waterfall SDLC, MS Visio, MSOffice, MS Project, HPALM, Linux, Finacle, iCEDQ, SOAtest, MSSQL Server.


Jr. Business Analyst


  • Interacted with the customers and internal stakeholders to elicit user requirement to make the existing system safer for a transaction by making it PCI DSS compliant as increase control over cardholder data and reduce credit card frauds.
  • Documented requirements using Functional Requirement Document, Business Requirement Document templates.
  • Formed a bridge between the Project Manager, Stakeholders and IT teams with TEMPeffective presentations.
  • Planned and organized team engagement activities to encourage self-organization among the team.
  • Assessed business priorities and advised business units by performing Risk Analysis along with Sr. Business Analyst.
  • Created UML Diagrams like Activity diagram, Sequence diagram, Use case using MS Visio.
  • Tracked and reported timely performance against plans and performed GAP analysis as to recommend corrective measures to improve productivity. Did Impact Analysis for change management along with project manager, stakeholders.
  • Identified the logical relationship between entities and primary keys to making every payment per transaction unique in the database. Helped data architect in database designing and other technical teams by participating in ER modeling.
  • Participated in the development and testing of Service Oriented Architecture, REST and SOAP APIs.
  • Helped in preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability, the performance of the application through User Acceptance Testing(UAT).
  • Involved in incident reporting and change management procedures using Use Case.
  • Maintained and shared documents using MS SharePoint.
  • Managed test cases and logged defects using HPQC tool.

Environment: Waterfall SDLC, HP QC, Payment Processing, Payment gateways, MS Project, MS Visio, MySQL Server, SharePoint, MS Office (MS Excel, MS Word, MS PowerPoint)10, HPQC, SOAtest, Linux, MSSQL server.

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