PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Technical Project Manager

Responsibilities:

• Developed and implemented an application using Python to parse Telcom invoice PDFs. Output service data to an Excel file to be used by analysts for Telecom auditing.
• Bug tracking and Defect management. Code versions management with Git/Github.
• Interfaced with C - level management to establish project scope and requirements. Interfaced with analysts to establish product features and functionality.

Confidential, Redmond, WA

Technical Project Manager

Responsibilities:

• Developed and implemented Project for simultaneous deployment and configuration of Amazon’s High Volume Hiring (HVH) software based on Salesforce.com. Managed six development team members in teh configuration and development of HVH.
• Facilitated User Acceptance Testing with business teams. Documentation and resolution of defects to teh successful launch of five countries.
• Weekly and daily summary of action item status for higher level PMO team. Identified risks, blockers and accomplishments.
• Collaborate with development and business to plan project sprints.

Confidential, Redmond, WA

Project Manager

Responsibilities:

• Managed 74 action items across 16 team leaders. Scheduled and facilitated on-line meetings with team to documented milestones and determine next steps.
• Followed up on next steps, escalating when necessary.
• Supported development and software quality assurance to ensure optimal progress and product stability for end users.
• Monitor workflow and timeline adjustments as needed.
• Worked as part of an interdisciplinary team to achieve project milestones. Set and adjusted project milestones as needed.

Confidential, Everett, WA

Consultant

Responsibilities:

• Preform Salesforce.com administration / configuration / data migration / integration duties as directed.
• Ensured expected application performance levels are achieved.
• Familiarity with WorkFront and Tableau.
• Created roles, profiles objects, fields, record types, custom page layouts, custom fields and other
• standard functionality.
• Configuring standard objects and modules including validation rules, formulas, record types and page layouts.
• Configured Data Loader and uploaded data in CVS files into Salesforce, checking for teh correctness of teh data.
• Customized various Salesforce.com Standard Objects - Leads, Account, Contact, Opportunity, Activities and custom objects.
• Implemented Salesforce.con Nonprofit Success Pack and integrated this with iATS payment system.

Confidential, Redmond, WA

Offshore Project Manager

Responsibilities:

• Managed sales staff against data to measures call frequency, cycle time, off-site and on-site visits against same period occupancy rates.
• Weekly updates with teh B2B call center team.
• Reviewed customer complaints and satisfaction survey data.
• Tracked deliverables and deadlines.
• Established progress reporting mechanism (metrics).
• Directed marketing and sales campaigns for multiple venues and services within teh region and various industries. Expanded market share by 25% annually.

Confidential

Business Development Manager

Responsibilities:

• Determined vision, mission, and values of teh division.
• Set up teh B2B Call Center from its inception including: Established standard operating procedures; Developed sales and marketing strategies; Established database of prospective customers; Developed call center scripts; Trained sales staff in cold calling and warm calling strategies in establishing new business.
• Supported top management in all aspects of strategic planning to initiate innovative marketing efforts to break into new markets as well as enhancing sales in existing markets.
• Managed teh overall project plan against budget and timeline.

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Identified and analyzed System Center Operations alerts to assess teh health and availability of Confidential 's new Online Business service offering (Exchange, SharePoint and Live Meeting).
• Ran recurring and one-off meetings as required to push work forward.
• Identified commitment levels, goals and business requirements for updates to teh Consumption Planning tool used to forecast Capital Expenditures (CAPEX) and Direct Costs of Data Center activities. Liaison between cross functional teams.
• Consolidated alert data into a data dashboard and weekly reporting summary.
• Gatheird, documented and analyzed Business Requirements for Customer Service, incident management system.
• Performed complex process and business analysis (using Visio and PowerPoint) to ensure completeness and integrity of proposed features and requirements.
• Develop “As Is” and “To Be” process flow diagrams to identify improvements and stabilize variability.
• Managed teh installation of teh Customer Reference Application on a Confidential Data Center (Fargo).
• Collaborated with business partners, regional User Acceptance Test (UAT) members and teh IT vendor.
• Managed teh deliverables and action items required to move teh application through teh SDLC milestones, culminating with teh successful review for both security and privacy.
• Documented teh future state business requirements of teh application (BRD) and obtained favorable signoff from stakeholders of business units (NA, EMEA, APAC, LATAM).
• Monitored deliverable completion, program milestones and UAT coordination.

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Developed and maintained metrics used to track and analyze production up time.
• Linked metrics to financial models for economic value analysis.
• Weekly and Monthly Rhythm of Business reporting on metrics and system status.
• Developed project proposals and acted as project lead in operational improvement project based on Six Sigma methodology.

Confidential, Redmond, WA

Project Manager

Responsibilities:

• Established, implemented and managed teh system and processes for managing Partner Setup, Contracts, Purchase Orders and Invoices.
• Consulted with Planners, Business Development and Product Managers to develop an understanding of teh varied and complex business needs to be supported by teh system.
• Was responsible for determining how teh changing business needs would affect teh process: Project budget of $58M representing 200 vendors.
• Developed and implemented metrics to determine cost/benefit analysis.