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Program Director Resume

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GA

OBJECTIVE:

My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business via 15+ years Information Technology experience within the financial, DOD and commercial environments.

SUMMARY:

  • Accomplished and integrity - driven IT Management Professional with over 15 years of experience and success implementing strategic IT initiatives to improve business functionality.
  • Recognized as a leader with strengths in engineering, administration and support of information systems.
  • Demonstrated ability to effectively lead, motivate and direct personnel with diverse skills and work styles.
  • Strong task management and budgeting skills.
  • Excellent analytical, reasoning, influencing and problem-solving skills.
  • Experienced and effective at managing, motivating, and directing teams to successfully complete projects.
  • Demonstrated experience working in a highly matrixed organization and partnering to achieve exceptional business outcomes.
  • Assist with caring forinjured spouse which required help with activities of daily living, coordinating and travel to physical therapies and outpatient care and services.

PROFESSIONAL EXPERIENCE:

Program Director

Confidential, GA

Responsibilities:

  • Responsible for directing and implementing IT infrastructure support and IT risk management framework (RMF) services. Responsible for overall resources, scope, schedule, and performance of services.
  • Streamlined workstation/server imaging process; implemented a more robust solution to ensure user downtime is reduced.
  • Managed technical support activities leveraging ITIL processes and ITSM quality standards in tandem with technical capabilities providing a full complement of services spanning routine desk-side and server support, data center management, and application support.

Associate Director Network Support

Confidential, Columbus, GA

Responsibilities:

  • Managed the North America IT infrastructure support services team, setting goals, prioritizing projects, and communicating with stakeholders.
  • Coached and mentored 12 staff members, including performance reviews.
  • Developed and communicated IT strategies and vision to team members and other IT leaders.
  • Coordinated with IT leadership and senior management to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies.

Program Manager

Confidential, Ft. Benning, GA

Responsibilities:

  • Provided program management oversight for Ft. Benning Maneuver Center of Excellence (MCoE) Educational Technology Services, student computer and automation, VTC, virtual battle simulation systems, SharePoint portal, and web development support.

Manager of Network Engineering

Confidential, Ft. Benning, GA

Responsibilities:

  • Managed network systems and technology support services to 34,000+ military, civilian and contractor personnel.
  • Direct, motivate, and scale a team of network engineers by setting clear priorities which align to department objectives and vision for the delivery of network services.
  • Led initiatives in upgrading DOD network infrastructure, installation of CA Spectrum network monitoring and management suite, reducing critical outage risk and increasing efficiencies.
  • Initiated and managed a QA audit process within the network engineering and network operations departments. Completion of the QA auditing processes resulting in a 20% increase in overall network reliability raising performance to 99.999% uptime.
  • Deliver projects, platform or service analysis, design and build for network and voice technologies as necessary in a self-motivated manner and consistent with engineering release plan and project deliverables.
  • Developed forecasting and trending tools for capacity planning and traffic management ensuring efficient network planning and management.
  • Implementation of 7/24/365 support structure including automated system outage notification, ticketing system for efficient problem management; escalation protocols and management notification procedures.
  • Responsible for multiple data centers facility management, design, access control, HVAC, electrical, data cable installation and vendor management.

Manager of Network Engineering

Confidential, Ft. Benning, GA

Responsibilities:

  • Managed network systems and technology support services to 34,000+ military, civilian and contractor personnel.

I.T. Operations Analyst

Confidential, Columbus, GA

Responsibilities:

  • Primary responsibilities include testing, installation and managing network servers, Windows 2008, VMWare, ESX servers, switches, routers, and firewalls.

Director of Managed Services

Confidential, Cumming, GA

Responsibilities:

  • Responsible for the technical aspects and delivery of projects within the Managed Services division to ensure customer satisfaction and the successful and profitable implementation of projects.
  • Responsible for technical ownership and managerial responsibilities for a team of engineers and consultants supporting clients 7/24/365.
  • Supported sales team by designing IT services solutions and authoring accurate proposals for customer presentation.
  • Manage customer relationships and ensure all service contract agreements are met. Facilitate and project manage all aspects of new I.T. service deliverables and network upgrades. Define critical path and timelines for both new and sustainment opportunities ensuring projects are delivered on-time, within budget while exceeding customer expectations.

Manager of Network Engineering

Confidential, Columbus, GA

Responsibilities:

  • Responsible for technical solutions that meet the needs of each separate banks business unit in a cost-effective manner.
  • Managed a team of 5 engineers and a corporate user population of 6,500 spanning 5 south eastern states.
  • Operational accountability for the development and direct management of a $5 million Confidential budget including the negotiation and administration of all network and telecommunication vendor support and maintenance contracts.
  • Managed ITSM change management processes to ensure that standardized methods andproceduresare used for efficient and prompt handling of all changes, and to minimize the impact ofchange-related incidents on critical services.
  • Authored and implemented an Equipment Spares Program resulting in savings of $600,000 annually via the reduction of vendor support contracts while increasing network uptime and efficiency.
  • Collaborate with bank executives, providing advice and assistance to coordinate and operationalize the integrated strategic and operational plans for innovative technologies, methodologies, and processes.
  • Manage contract negotiations, vendor selection, procurement and budgets for all network and data center projects

Sr. Network Engineer

Confidential, Columbus, GA

Responsibilities:

  • Managed all network design, implementation, and support for all Synovus Bank locations.
  • Responsible for maintenance and support of all network infrastructure consisting of Cisco switches, routers, ASA, and F5 load balancers.
  • Responsible for monitoring network health using Cisco Works, NetScout, and Concorde Nethealth.

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