SUMMARY

• 12+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects.
• 6+ years of experience on Salesforce.com CRM followed Agile (SCRUM) Methodologies involves configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component development, lightning design system. 6 years of experience on SAP technologies.
• Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
• Salesforce CRM platform and environment of SFDC such as Sales Cloud, Service Cloud, Call Center, Force.com and Chatter.
• Good understanding on Partner portal and Partner community (Partner Relationship Management).
• Experienced with Lightning UI development and working on Lightning Process Builder
• Creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field - Level Dependencies, Approval Processes.
• Experience on translating business process into Custom Objects and creating Lookup Relationships and Master-Detail Relationships.
• Created UI pages as per business requirements using Lightning Web Components (LWC).
• Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles& Resource monitoring at different Hierarchical Levels of the organization.
• Implementation of lightning components using the Lightning Design System (LDS) in Aura Framework and Lightning Web Components (LWC).
• Administrative tasks like User Management, Creating Profiles, Roles& Permission Sets, Workflow, Tasks & Events, Email notification& Templates, Reports& Dashboard, Metadata & Metadata API.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working with Force.com IDE. Exposure in Customer Portal and Self -Service Portal.
• Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Expertise in web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
• Email-to-Case, Web-to-Case, Web-to-Lead, Tracking Field History, Setup Logging History, Setup Audit Trail, Data Migration.
• Understanding and functionality of Web Services for SOAP API and REST API.
• Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
• Comfortable building and demonstrating Salesforce CPQ prototypes in Salesforce.
• Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.
• Worked on Omni-Channel for integrates seamlessly into the console in both Salesforce Classic and Lightning Experience.
• Knowledge on Apttus modules design and implementing like Configure, Price. Quote (CPQ) and Apttus Contract Lifecycle Management (CLM).
• Engage with the customer and review key artifacts to keep programs on track and ensure the delivered solutions remain extendable. On product modeling and CPQ best practices.as well as technical product assistance.
• Work with business to prioritize production issues for resolution
• Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
• Worked with Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev Sandbox to Production.

TECHNICAL SKILLS

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

UI Web Technologies: HTML5, CSS3, XHTML, XML, JavaScript, AJAX, JSP, UI Concept Modeling/Wire framing, Toad.

Wire Frame Tools: Adobe Illustrator CS3

IDE, HTML Editor: Eclipse IDE, Notepad++, Adobe Dreamweaver, Edit Plus, JSfiddle, Webstrom, Tata strom, Sublime text

Methodologies: Agile, Waterfall Model, TDD.

SAP R/3 Technologies: ECC 6.0, EHP4, EHP6 and Solution Manager, PO (XI), SRM CRM 7.0, SCM, NetWeaver7.4, java Portals, Administration. BW, SAP - BOBJ and BODS.

SAP Tools: Fiori Apps, UI5, NWBC and personas

OS: Unix- AIX, HP-UX, Linux, Sun Solaris and Windows 2003

RDBMS: Oracle 10g, 11g, Sybase, DB2 and MS SQL Server2008

PROFESSIONAL EXPERIENCE

Sr. SalesForce Lead

Confidential, Atlanta, GA

Responsibilities:

• Confidential became alight. With better, broader insights and people-first solutions, we can meet your most pressing workforce needs, together. Even when you have the most modern technology in place, your team may not have capacity to manage it. If you had help administering your HR and taking care of your employees’ most pressing needs, you’d be able to focus on the ultimate goal: delivering the best experience to employees to help them grow from within your organization. Your employees are your organization’s biggest asset.
• It’s critical to have an HR service that addresses their needs with the same personalized, user-friendly experience that comes with the consumer tech they are familiar with across all the different stages of their life and career. Having a partner to take care of your people and their needs, in often life-changing situations, shows them that you’re committed to their work, life and wellbeing. .
• Architecting technical solutions from the company’s technical portfolio Design, create, and implement solutions to fulfill customer
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Daily user support on production and cash payments and end user tickets.
• Manage Salesforce.com data feeds and other integrations
• Implementation of Lightning components using the Lightning Design System (LDS) in Aura Framework and Developed Lightning Web Components (LWC), Apex and Visualforce components.
• Using LWC, most of the code written is standard JS & HTML.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Coordinate the evaluation, scope and completion of new development requests.
• Testing and implementation of software development efforts, including coding, configuration, maintenance.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Installation, testing, and debugging, as well as managing timelines and producing technical documentation.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.
• Work independently with members of the user community to define and document development requirements
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Effectively act as the liaison between our users, vendors and the application development teams

Sr. Salesforce Developer

Confidential, Charlotte, NC

Responsibilities:

• United healthcare is uniquely positioned to help make the health system work better for everyone; you'll discover a group of like-minded medical professionals who share a vision for better health care. Our success starts with investing in strong partners who aim to keep patients healthy and living long, productive lives.
• As a physician-led organization in an ever-evolving health care industry, we understand the desire to remain independent and thrive. At OptumCare, we provide the resources, technology and support to empower physicians to do just that. We also employ physicians directly.
• Architecting technical solutions from the company’s technical portfolio Design, create, and implement solutions to fulfill customer
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Experience in integrating with external systems using SOAP API, Rest API.
• Experience in working with call in and callouts API’s
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• As a Administrator, Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom pick list fields.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Sr. Salesforce Developer

Confidential, Atlanta, GA

Responsibilities:

• Working as Salesforce Architecture for various applications to design and developments.
• Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts& Custom Coaching Plans.
• According to the business user’s requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Development, implementation and update focusing on Sales cloud, Service cloud and Cloud marketing platforms.
• Architecting technical solutions from the company’s technical portfolio
• Design, create, and implement solutions to fulfill customer needs
• Work closely with global and regional office technical teams to ensure consistencies across all offices and successful technical roll-outs for desktop and mobile
• Lead projects that support the customer and business needs wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories& PCS Central Support.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.

Sales Force and Lightning Admin

Confidential, SEATEL, WA

Responsibilities:

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Development, implementation and update focusing on Sales cloud, Service cloud and Cloud marketing platforms.
• Having experience Lightning tools to upgrade to the Sales force platform
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Use the Lightning App Builder to customize the Lightning Experience and Salesforce1 Mobile app.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Knowledge on Lightning installation and disabling role creation at installations and disabling role creation after installation.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Page Layouts to organize Fields, Custom Links, Related Lists& other Components on Record Pages.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories& PCS Central Support.
• Cloud marketing platforms are supported with third parties which maintain the platform
• Managed ongoing support requests and Administrative needs of users.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• As part of complete (CPQ) suite integrated, I have involved end-to-end applications that enable the entire Quote-to-Cash process including Contracts
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.

Environment: Saleforce.com platform, Apex Language, Soap API, Rest API, Visual Force (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader, APPTUS, Informatica, ETL, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows 7.

Salesforce Admin/Developer

Confidential, Pittsburgh, PA

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts& Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• According to the business user’s requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud and Opportunity Management (Case Management, Entitlement Management, Product & Price Book,.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers and Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Performed Unit, Integration and Regression and supported User Acceptance Testing.

Environment: Saleforce.com platform, Sales cloud, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro, Share point.

SAP Basis Consultant

Confidential

Responsibilities:

• Alert monitor, locking problems, background job logs, workload analysis, update troubleshooting, checking the status of work processes, dump analysis & clearing.
• Solution manger three system landscape with DEV, QAS and PRD.
• Monitoring system performance and take necessary action of Performance issues.
• Daily monitoring of System Performance.
• Performed pre/post installation steps for all new implemented systems.
• Working knowledge of SAP ABAP, JAVA, and dual stack administration and monitoring.
• Setup and maintaining backups for all systems, created and maintained RFC connections
• Daily system health checks, Identifying Performance Issues and conducting further System tuning.
• Checking for failed Updates and work process over view.
• Checking of DBACOCKPIT for DB related activities.
• Generating stack files to upgrade the systems via Solution manager.
• System patch up gradation with using SUM tool.
• Monitoring Log on Load Balancing, batch jobs, spool requests, etc.
• SAPOSS connection open, Object key & developer key registration in service market place.
• Downloaded and applied support packages, Kernel Packages, SAP notes and Java Support Packages.
• Performed the EWA configuration in solution manager.
• STMS configuration and transports between SAP systems.
• Logs. Analyzing ABAP dumps for causes and implementation of solutions.
• Alert monitor, locking problems, background job logs, workload analysis, update troubleshooting, checking the status of work processes, dump analysis & clearing.
• Trouble shooting the end user unknown issues. Like printing issues, spool not generating.
• Taking care of Daily backups and monthly maintenance windows and new change deployments.
• Under taken of all types of security and Authorization related works
• Monitoring the systems 24/7 support.

SAP Basis Consultant

Confidential

Responsibilities:

• Daily system health checks, Identifying Performance Issues and conducting further System tuning.
• Downloaded and applied the kernel upgrade in SAP system.
• Downloaded and applied the support package in ABAP and JAVA system.
• Start/Stop of SAP Systems (including J2EE Stacks) and troubleshooting problems with Start/Stop.
• Client administration including client creation, deletion, export, import, local client copy and remote client copy & Client open.
• Satellite system monitoring through Solution Manager 7.0
• Performed Performance monitoring and tuning for ABAP and Java systems.
• Configure new printers and spool administrations
• Maintaining of systems through solution manager.
• Applied Landscape verification tool and rectified error entries in Solution Manager.
• SAP Portal user and role creation with UME configuration.
• Worked extensively on System Copies, Client Copies.
• Scheduled jobs in background to cleanup spool request and dumps.
• Installed the SAP license of ABAP and J2EE system.
• SAP profile administration like parameters addition/deletion/creation and setting J2EE Engine parameters.
• System Alert configuration, Create MOPZ and generate Stack file in Solution Manager.
• Performed SAP client administration (create client, copy client, delete client, export/import client)
• Setup of single sign on and SNC for login to r/3 systems
• Proactive system monitoring to ensure smooth client Presentations/Demos.
• Client administration including client creation, deletion, export, import, local client copy and remote client copy & Client open.
• STMS configuration and transports between SAP systems.
• Transporting the requests from DEV to TST and from quality to PRD servers using Tp (transport control program) or STMS Transaction and verifying through transport logs.
• Table space administration through BRTOOLS.
• Monitoring the any background jobs failed and active users work processes.
• Configuring and troubleshooting SAP printing and system related user problem.
• System setup, tuning & maintenance. Checking of RFC Connections
• Checking for failed Updates and work process over view.
• Check for any System related errors and ABAP dumps.
• Import Transport Request on Production Server.
• Performed PATCH Administration using SPAM.
• Defining the background jobs and monitoring the background jobs and performing the various housekeeping jobs.

SAP Basis Consultant

Confidential

Responsibilities:

• Monitoring the any background jobs failed and active users work processes.
• Configuring and troubleshooting SAP printing and system related user problem.
• Alert monitor, locking problems, background job logs, workload analysis, update troubleshooting, checking the status of work processes, dump analysis & clearing.
• Checking of DBACOCKPIT for DB related activities.
• Check for any System related errors and ABAP dumps.
• SAPOSS connection open, Object key & developer key registration in service market place.
• Performed PATCH Administration using SPAM.
• Defining the background jobs and monitoring the background jobs and performing the various housekeeping jobs.
• STMS configuration and transports between SAP systems.
• Transporting the requests from DEV to quality to PRD servers using TP (transport control program) or STMS Transaction and verifying through transport logs.
• Table space administration through BRTOOLS.
• Monitoring the any background jobs failed and active users work processes.
• Configuring and troubleshooting SAP printing and system related user problem.
• System setup, tuning & maintenance.
• ABAP and Java stack administration.
• Client administration including client creation, deletion, export, import, local client copy and remote client copy & Client open.
• Extremely worked on end user issues.
• Worked for create, maintain, and manage Functions and Risks to generate Rules.
• Worked for identifying risks, mitigation control for the risks, generating various security reports using Risk Analysis and Remediation.
• Analyzing the authorization issues using SU53 and ST01 and providing the solution as per the user profile.
• Raising requests for New, Change, Lock/unlock and Delete user account in CUP.
• Mitigated Users, and Analyzed Users, Roles, Profiles, at Action level and Permission level in RAR.
• Created Firefighter IDs and defined controllers, owners and maintained these FF IDs to owners and controllers.