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Ms Dynamics Crm Consultant Resume

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PROFESSIONAL SUMMARY:

  • Around 8 Years of experience in Microsoft Dynamics CRM as a consultant in business process engineering, requirements gathering and software development life cycle including analysis, design, development, testing and implementation of software applications with Microsoft Dynamics 365, CRM 2016/ 2015/ 2013/ 2011 along with Microsoft .NET 4.0, 4.5 & 4.6.
  • Experience in Microsoft Dynamic CRM 4.0, 2011 and 2013, 2015 Entity, Views, Web resources, Ribbon, Chart, configuration and customization, integration with MS SharePoint 2010 and MS Outlook.
  • Expertise in client side development using HTML, JavaScript, CSS, JQuery, AJAX, ADO.NET and ASP.NET.
  • Good experience in scripting/developing Powershell.
  • Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom and application development.
  • Expertise in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.
  • Worked on Various Full Life Cycle Implementations as a CRM Consultant
  • Expertise in customization, configuration and integration of MS CRM.
  • Expertise in developing and deploying plug - ins, custom workflow activities and java script extensions for MS CRM.
  • Significant noledge of Dynamics CRM Online, and the O365 platform as it pertains to feature sets dat integrate with Dynamics CRM solutions.
  • Expertise in Microsoft Dynamics 365/CRM service programming, development, and Application Integration capabilities such as creating a customer portal solution.
  • Experience in translating requirements into solutions with proper dependencies and preparing strategic development plan in MS CRM.
  • Experience in integration MS Dynamics CRM with MS Outlook, Legacy systems, Office 365 for exchange online and Lync call, external Websites, CRMon tablets and mobile platforms, SharePoint (Knowledge) using .NET Frameworks and upgrading CRM 2015 application to CRM 2016.
  • Hands on experience in agile and scrum methodologies along with project management systems.
  • Good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.
  • Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.
  • Expertise in writing SSIS packages for migrating data to MS CRM from SQL and generating reports using SSRS and also experience in configuring MS CRM with MS outlook and SharePoint Integration.
  • Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.
  • Knowledge working onCRM2016 features like Project Service, Field Service, Customer Self Service Portal and Analytics Feature for Power BI Integration, Excel Template etc. Worked with CRM2015 New Security Features like Maintaining Security Roles, Teams, Users and their relations, Enhanced Business Rules, Search Screen, Hierarchy Visualization etc.Also Worked withCRM2013 features like Actions, Quick Create forms, Quick View Forms, Business Rules, SLA, Email Configuration, New Routing Logic etc.
  • Experience in several custom dashboards with various degrees of complex visualizations using charts and reports.
  • Experienced in Angular JS, JQuery, and JQuery UI for client side programming.
  • Extensively worked on WCF and Web Services to provide SOA architecture and Configuration based activation applications on SOAP and REST protocols.
  • Expertise in web technologies to develop data centric applications using C# and ASP.NET with MVC architecture and razor engine.
  • Experience with integration and functional testing, SCRUM methodologies and Sprints.
  • Proficient in HTML, XML, CSS, JSON, ODATA, IIS 6.0/7.0.
  • Excellent communication, analytical and interpersonal skills.
  • Leading and managing projects and . Excellent Business and Technical Writing, presentations and communications.Quick adaptability and good problem solving skills. Implement for users on new processes and gather feedback on user experience.
  • Experience performing Unit and Integration Testing in the Development, System Integration Testing (SIT), User Acceptance Testing (UAT) including Bug Reporting and Fixing.

TECHNICAL SKILLS:

Technologies: Dynamics 365, CRM 2016, 2015, 2013, 2011, 4.0, Share point, Azure

Languages: C, C++, C#, ADO.NET, Core java, SQL

Web Technologies: HTML5, CSS3, Java Script, XML, ASP, JQuery, Angular JS, Bootstrap

CRM Skills: CRM SDK, SCRIBE, DMM (data migration manager), Developer plugins and custom workflows, Iframes, ISV, CRM web services

CRM Tools: SSRS, ribbon workbench, XRM toolbox, sitemap editor, ODATA builder, Fetch XML builder, Fiddler, SSIS

Databases: MS Access, SQL Server, Oracle.

.NET Technologies: .NET framework 4.6, 4.5, 4.0, 3.0, LINQ, WCF, Web API

PROFESSIONAL EXPERIENCE:

Confidential, Newyork

MS Dynamics CRM consultant

Responsibilities:

  • Analyzed the business requirements and advised feasible solutions to achieve business goals.
  • Imported contacts from existing application into MS Dynamics CRM 2016 using the WCF service.
  • Consolidated and tracked contact information in one MS Dynamics CRM system.
  • Developing custom plug-ins/ workflows Synchronous/Asynchronous Sandbox plug-ins compatible for CRM on cloud.
  • Worked on CRM 2016 Latest features like PSA, Social Engagement, Data export services, customer Insights etc.
  • Involved in Dynamics CRM 2016 and CRM 2015 data capture, integration, auditing, data mapping, importing data and creation of interfaces.
  • Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
  • Involved in working with Scribe Integrations and troubleshooting issues reported by customers.
  • Implemented Power BI visualizations to Microsoft Dynamics 365 personal dashboards.
  • Implemented Power BI Desktop for sharing dashboards and refreshing data from Microsoft Dynamics 365 (online), sales, marketing, and service personnel in your organization has a powerful new way to work with Dynamics 365 data.
  • Implemented Click Dimensions as an email template.
  • Build Workflows to create an efficient way of communication among different Divisions/Agencies by Auto-Email notifications for key updates on any Dynamics CRM records.
  • Customized MSCRM form On Load, On Save Status changes events with Java script and JQuery.
  • Using XRM Toolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.
  • Worked on all the new Out of Box features like Business Rules, Business Process flows, Synchronous Workflows etc. in MS CRM 2015, 2016
  • Extensively used Kingsway Soft ETL tool for migrating data from various data sources in to CRM.
  • Used SharePoint to integrate the data with CRM system from office 365.
  • Generated reports using SSRS, Excel (Pivot) dat could be used to send information to diverse group of users, clients, and managers.
  • Carried Customizations on Microsoft CRM forms for data collection and retrieval activities and involved in ribbon.
  • Involved in Software development life cycle (SDLC) in scrum methodology per the user requirements.
  • Use TFS 2010 for Source Control of Project code.
  • Created SSIS packages for different data loading operations for many applications
  • Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM 2015& CRM 2016, per their business process.
  • Installation, Configuration and Customization of MSDynamics CRM2016.Created custom dashboard, custom Ribbon button and configured sitemap utilizing Pragma toolkit. Used agile methodology for the project.
  • Integrated MSDynamics CRM2016 with MS Outlook 2016 and offered a steady, familiar user interface.Built web pages dat are more user-interactive using JQuery plug-in, JavaScript. Experience in working with Microsoft Azure cloud.
  • Integrated MDM (master data management) with CRM for improved data quality.
  • Created a detailed project plan which includes tasks based on their priority.ProvidedCRMend client preparing for case and service managements for office staff.Assisted the group in essential testing and sending of the solution.
  • Involved in integrating CRMwith SharePoint for document and record management.
  • Customized forms and views for new modules to be added to existing MS Dynamics CRM2016 system. Also implemented customization in customized entities and forms (Ribbon, Sitemap, Web Resources, Option set).
  • Created several plug-ins and workflows for upgrading the system and maintaining data integrity for client and other entities. Also created Workflow based on requirements from Sales and Marketing department.
  • Extensively worked in the MVC design pattern with Razor engine for the better website performance
  • Responsible for application code and version control using TFS.
  • Worked on Business logic coding, testing and UI Design.

Confidential, Buffalo, NY

MS Dynamics CRM consultant

Responsibilities:

  • Involved in design and development of on premise application using Microsoft Dynamics CRM 2015, SDK, Java script, VS 2012, C#, ASP.NET and SSRS Reports.
  • Involved in gathering the requirements to design the system architecture.
  • Involved in designing and customization of the application where we define project timelines.
  • Created the Business Process stages for the SELL OUT and SELL IN processes for the Sales life cycle.
  • Created all the security roles and users accordingly in the system based on roles.
  • Perform one to one requirements gathering session with Business users and prepared the Enhancements lists in Service Module.
  • Created custom workflows, web resources to show the customized solutions in order to help the Sales and Marketing users to perform their day to day activities.
  • Implemented mapping for the entities and defined relationships between entities.
  • Configured the Real-time workflows to process Opportunity close or Re-open.
  • Implemented the Goals and defined Goal metrics for Sales and Service Modules.
  • Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM 2015 to support the enhancements and published the customizations into the system.
  • Performed Integration and Mapping the entities in the organization.
  • Implemented ODATA endpoint on entities like Accounts/Leads/Contacts/opportunities and other Custom entities.
  • Integrated the Microsoft BizTalk 2013 as per requirements.
  • Implemented Client side scripting JavaScript, Jquery, HTML.
  • Implemented AWS deployments in the organization.
  • Developed dynamic reports using CRM reporting interface and SSRS (SQL 2008 R2 engine) deployed it on the CRM.
  • Developed SSRS reports, plug-ins, custom work flows, actions used for integration CRM with other business applications.
  • Used SQL Server Integration Services (SSIS) and developed SSIS Packages for loading incremental data.
  • Implemented JavaScript to satisfy different field level customizations along the Microsoft CRM platform.
  • Using the Advance find View, created and pulled up the data for the users to use for their day to day activities.
  • Analyze functional capabilities and limitations of out of box application and make wise decisions to reduce amount of custom code developed.
  • Discovered performance issue with plugins dat run on every entity create, associate and disassociate and recommended registration for only the entities dat need it.
  • Created C# plugins for CRM data validation, data updates and to enable business flow overlays.
  • Implemented plugins to perform complex sharing mechanism and other complex functionality.
  • Wrote JavaScript for form customizations which included the use of JQuery, ODATA (REST), and Fetch XML.
  • Assist and involved in Upgrade/Migration from CRM .
  • Determine and discuss system impacts and possible risks due to changes made to achieve new requirements.
  • Involved in Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
  • Designed and developed customized CRM solutions with Microsoft Dynamics CRM and integrated with Custom Adxstudio Portal solutions.
  • Several client-side extensions using JavaScript, CSS and HTML.
  • Responsible in debugging and removing errors during plugin executions.
  • Implemented console applications to perform the background jobs in CRM Application.
  • Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
  • Create plugins on appropriate entity events, workflows and dialogs to achieve business functionality.
  • Developed custom SSRS reports to capture supply the business with needed information for strategic decisions.
  • Environment: Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2013 SDK Version 6.0.0. C#.Net, Visual Studio 2012, SQL Server 2012 R2, Adxstudio, IIS 7.0, JavaScript 2.0, XML and JQuery.

Confidential, Chicago, IL

MS Dynamics CRM consultant

Responsibilities:

  • Perform gathering requirements session with users and prepare Functional BRD for User approval.
  • Designed and implemented Microsoft CRM Architecture, with gathered requirement.
  • Analyzed and identified solutions, entities and fields with parent and Child relationship, and pushing them in to different level.
  • Created plug-ins for data integration and efficient improvement.
  • Adjusted report heritage with team using out of box CRM Workflows and Dashboards.
  • Costumed ribbon buttons and icon images for butter GUI experience.
  • Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
  • Integrated data from customized entity form to web services, using HTML, J Query and AJAX.
  • Inserted multiple open window and me-frames for customized HTML page with dynamic data from web services.
  • Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management
  • Troubleshooting software applications issues.
  • Maintained reports on system performance metrics.
  • Classified user, owner and business rules.
  • Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
  • Configured and provided technical support to corporate CRM systems with team.
  • Tested the system and provided CRM end user for case and service managements for department staff.
  • Design the technical specs as we are small team for the Inside View marketing users.
  • Design and develop enhancements as needed.
  • To develop Java Script Code/plug in's/workflows as needed.
  • Perform Integration/Functional testing.
  • Architected the system to work for the enrichment of leads within Microsoft Dynamics CRM online using the plugin for the Lead entity.
  • Created campaigns and quick campaigns for the Marketing Lists.
  • Implemented SLA's in the service module.
  • Written the JavaScript code for the solution package which in turn calls the JSP page.
  • Worked with various Microsoft Dynamics CRM customers to understand their customizations and how the solution needs to configured in order to work.
  • Prepare User Manuals etc.
  • Created the solution package and maintained the customized solutions package.
  • Train the users and supported CRM system.

Confidential, Portland, OR

MS Dynamics CRM Consultant

Responsibilities:

  • Engaged stakeholders and drove end to end MS CRM implementations including design, development, configuration, deployment and operations.
  • Collaborated with several disciplines such as architects, developers, PM, vendors, stakeholders, business partners, data center ops, DBAs, Active directory domain administrators, network, exchange and security.
  • Provided Microsoft Dynamics CRM Application, industry, domain thought leadership, noledge transfer, guidance including but not limited to Best practices, dos and don'ts.
  • Involved in various meeting held based on migration of the current CRM 2011 version to the CRM 2013 version.
  • Prepare project related documents like application portfolio, migration documents, User Manuals, update application's requirement document for change requests etc.
  • Upgraded code from CRM 4.0 to CRM 2011.
  • Worked on User Interface module design, development and testing.
  • Worked on development and maintenance of Classic ASP.NET application: implemented change request.
  • Using Cascading Style Sheets CSS for styling web form UI controls.
  • Used ASP. Net validation controls for validating user input in the web forms.
  • Developed SSRS reports, plug-ins, custom work flows, actions used for integration CRM with other business applications.
  • Reviewed SOWs, deliverables, provided valuable feedback and ensured they met company quality and standards.
  • Responsible for overall health of Microsoft Dynamics CRM projects and several elements including ongoing support, maintenance, performance, scalability, problem root cause discovery, timely resolution, responsiveness and delivery dat met world class standards.
  • Advised in Project schedule creation helping estimate time and resource with appropriate skill set, critical task dependencies.
  • Configured, customized Microsoft Dynamics CRM 2011 application software multiple times to meet business needs.
  • Developed interfaces and bridges using WCF SOAP Services between CRM 2011 and existing enterprise applications for accurate and secure data flow within the enterprise.
  • Collected existing infrastructure information including Active Directory, SQL server 2008 R2, Reporting Server instance for implementation of MS Dynamics CRM 2011 system.
  • Built web pages dat are more user-interactive using JQuery plugins, JavaScript and developed UI interface using HTML, Java Script, CSS.
  • Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
  • Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest Xrm.Page DOM of Microsoft Dynamics CRM 2011. Also developed business objects using C# for various modules.
  • Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.
  • Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#. Integrated with SSRS to support reporting, data analysis, and business planning.
  • Integrated SharePoint and other web applications with MS CRM by using IFrame and MS CRM Web Services.
  • Secured Web application using authentication, authorization techniques like SQL Role Providers, Member Providers, and Impersonation.
  • Design and Development of SCRIBE packages to migrate data between MSD CRM and other applications
  • Used SSIS Import data into the system using multiple sources like Migration of data from Excel source to CRM.
  • Integrated and monitored SharePoint 2010 integration with CRM 2011 for document management under different site security settings.
  • Suggested several security
  • Ability to multi-task and prioritize depending on the situation and ongoing needs of stakeholders.
  • Production Deployment and go-live preparation.
  • Facilitated onboarding of Business partners to Enterprise CRM service.

Confidential, Buffalo, NY

MS Dynamics CRM consultant

Responsibilities:

  • Involved in Full life cycle implementation.
  • Participated in Implementation and Roll-out activities for an In-House Microsoft Dynamics CRM based tool.
  • Set up Microsoft CRM Environments and demonstrated them to potential user groups.
  • Lead Microsoft CRM team to implement CRM system for selected User groups.
  • Gathered end-users' business requirements and translated them into CRM Application functions and performed gap analysis to complete the clients' business requirements.
  • Developed interfaces and bridges using WCF SOAP Services betweenCRM2011 and existing enterprise applications for accurate and secure data flow within the enterprise. Collected existing infrastructure information including Active Directory, SQL server 2008 R2, Reporting Server instance for implementation of MSDynamics CRM2011 system.
  • Built web pages dat are more user-interactive using JQuery plugins, JavaScript and developed UI interface using HTML, Java Script, CSS.
  • Created custom asp.net pages and configured forms and views for new modules to be added to MSDynamics CRMsystem.
  • Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest Xrm.Page DOM ofMicrosoftDynamics CRM2011. Also developed business objects using C# for various modules.
  • Worked in customizingMicrosoft DynamicsSolutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.
  • Developed Custom reports usingMicrosoftreporting services (SSRS), also involved in development of complex reports using C#. Integrated with SSRS to support reporting, data analysis, and business planning.
  • Integrated SharePoint and other web applications with MSCRMby using IFrame and MSCRMWeb Services.
  • Secured Web application using authentication, authorization techniques like SQL Role Providers, Member Providers, and Impersonation.
  • Design and Development of SCRIBE packages to migrate data between MSDCRMand other applications
  • Used SSIS Import data into the system using multiple sources like Migration of data from Excel source toCRM.
  • Integrated and monitored SharePoint 2010 integration withCRM2011 for document management under different site security settings.
  • Suggested several security policies on various entities in the system to manage and implement appropriate access controls.
  • Also assisted the team in basic testing and deployment of the solution.
  • Created and customized Microsoft Dynamics CRM Custom parts (callout, workflow, new web forms, sitemap).
  • Co-ordinate with users from different schools and provided informal sessions explaining the features and functionality of the USAC's web-based Microsoft Dynamics CRM software.
  • Functional lead on several projects both small and large managing the development effort of a team of consultants as well as client development.
  • Drive initial compliance with all aspects of E-Rate, drive fulfillment of terms, provide feedback on identified variances and present options for consideration, report on progress and status.
  • Compile Use Cases for business functions, issues and resolutions.
  • Advise management on proposed processes/actions to ensure conformance with established guidelines and policies and provide recommendations on best practices.
  • Regular interaction with the customer and senior management to co-ordinate/ update progress
  • Providing technical assistance to the development team members as and when needed.
  • Design User Requirements traceability matrix for the development of automated financial reporting system.
  • Trained team members and Production Support in the use of Sprint's Microsoft Dynamics CRM based tool.
  • Perform workflow and data analysis; determine and implement complex business rules.
  • Provide strategic recommendations responsive to customer needs and market opportunities.
  • Perform root-cause analysis for system impacting issues and manage the resolution across organizations.

Confidential, Columbus, OH

MS Dynamics CRM Consultant

Responsibilities:

  • Work with Client project teams to define functional requirements and document solution design.
  • Involved in implementing Microsoft Dynamics CRM 4.0 (Configuration & Customization).
  • Gathered business requirements and performed gap analysis. Prepared effort estimation based on the customization of new CRM system. Prepared requirement, design documents and high level project plan.
  • Configured and customized CRM application, various system entities and created custom forms, custom fields, custom views etc. based on the customer plan. Designed the workflows, system modules as per the required specifications.
  • Involved in data migration/synchronization of existing system data into MS Dynamics CRM 4.0.
  • Provide technical troubleshooting, accurate and timely follow-up, escalation (if necessary) and resolution to technical support issues to maintain and increase client satisfaction.
  • Specify and convey requirements for custom code, integrations, and custom reports to development team and test completed solutions.
  • Provide timely updates to cases stored within Dynamics CRM by logging support cases, telephone calls and other communications throughout the lifecycle of a case.
  • Perform installation, configuration, integration, testing,, documentation and support for Dynamics CRM solutions dat follow the methodology.
  • Participate in continuing opportunities to extend product noledge via online .
  • Manage project scope, timeline, budget, and project deliverables.
  • Proactively promote client opportunities including Aspire and other customer events and webinars.
  • Take an active role in the development of the CRM system.
  • Document services rendered using Socius time and expense billing system Meet productivity and efficiency standards (billable hours and realization rates).
  • Participate in the Agile and Microsoft Sure Step Iterative Methodologies.
  • Use internal systems and processes to maintain client relations and business operations
  • Maintain Socius core competencies: client focus, noledge and skills, driving results, communication, teamwork and relationships, personal excellence, business insight, leadership, coaching and developing others.
  • Extending dynamics CRM by writing Custom Pages, plugins, custom workflow activities and web resources.
  • Having a good understanding of CRM security model. Perform other duties as assigned by leader.
  • Work with internal team on development through C# and JavaScript.
  • Work with vendor on project to project basis Using Excel, PowerPoint, Outlook and Word on the project working under tight deadlines in a fast-paced environment
  • Develop supporting analysis documentation including: data dictionaries, process and data flows, business rules, and use cases
  • Apply CRM Dynamics skills to identify the best solution to deliver the business needs, and help estimate the overall implementation effort
  • Develop functional prototypes using CRM dynamics (and other tools, as applicable)
  • Participate in the logical / functional design of the system
  • Identify and document opportunities to leverage design and development components across various processes
  • Write user acceptance test plans and scripts and coordinate user acceptance test execution
  • Work with IT project managers to obtain consensus and signoff on requirements deliverables
  • Work with project managers to obtain user acceptance test signoff.

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