SUMMARY

• 6+ years of experience in technology space in various roles ranging from Client Engagement Management to Consulting.
• 4+ years of experience in salesforce CPQ and Billing consulting and program delivery
• Proficient in Salesforce CPQ + Billing, Sales Cloud.
• Skilful in analysing customer business process and designing Product Structure such as product definition, bundling needs, pricing, discounting, automation etc.
• Understanding and designing the customer contracting lifecycle through net new, renewals amendments, cancellations and subsequent Billing and Invoice management
• Experienced with the project tools such as Gitlab and JIRA software. along with ease of implementation in complex document generation use cases with Conga and DocuSign
• Worked on the designing of custom objects, custom fields, page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards, and various other components as per the client and application requirements.
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Hands on experience in building processes using Process Builder in Salesforce.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e - mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication, and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Languages & Tools: Java C++, JavaScript, APEX, Force.com

CPQ Product Suite: Confidential CPQ Product Suite, Salesforce CPQ (Steel brick), Custom CPQ Application SAAS, PAAS Based Offering Force.com, Salesforce Sales & Marketing Cloud, Force.com Platform

Tools: and Frameworks: jQuery, Nagios, Angular.js

Databases: DB2, Oracle 12C

Process and Methodologies: Agile, Scrum, Waterfall

Tools: and Platforms: Visual Source Code for Salesforce

Data migration tools: Data loader (native), Workbench.

PROFESSIONAL EXPERIENCE

Confidential, MD

Salesforce.com Developer

Responsibilities:

• Worked on APEX Triggers, APEX Classes, Apex Test Classes to fulfill various business requirements.
• Worked with Conga Composer to generate Word, Excel, and PDF documents for various purposes like client documentation for product guidelines to presentation and data representation
• Designed and deployed Approval Processes for automating business logic
• Created workflow rules and defined related tasks, email alerts, and field updates, page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created various Reports and Dashboards to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Created validation rules for data quality.
• Gathering the requirement, analyze the requirement and attending the day-to-day business meetings.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Built Application Pages with Controllers and Utility classes to publish them to web to import student data to a custom Object in Salesforce.
• Designed very complex Visual force pages & web forms using JavaScript, CSS3, Bootstrap, HTML5, jQuery, Angular JS and Controllers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Knowledge on Power BI to import data from various sources such as Salesforce and Oracle.
• Developed Lightning Components, Apex Classes and Controller Classes for various functional needs in the application
• Created several Validation Rules, Custom buttons on custom objects.
• Worked on Customized Approval Process and added notifications using Process builder.
• Worked on Dynamic Actions on Lighting page for controlling buttons.

Confidential

Salesforce Consultant

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Quotes and Opportunities.
• Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Apps.
• Worked on creating and assigning Profiles, Field level security, Roles, and Public Groups for the users.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Worked on implementing the workflow rules and approval processes.
• Designed the process builder’s and flows to implement the different functionality.
• Worked on creating Quotes and contracts for the products. And implemented the product rules and price rules.
• Worked on Home Security Applications like creating Amendments and Renewals for the products.
• Created Dashboards and Reports for Business Users
• Used JIRA to work on the assigned tickets
• Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.

Confidential

Salesforce CPQ & Billing Consultant

Responsibilities:

• Responsible for managing team onboarding and development activities such as running our proprietary Train to Hire Corporate program
• Participate in Pre-Sales activities such as Discovery, Scoping and Budgeting, Resourcing, and Delivery Planning
• Act as a Consultant on various projects related to Salesforce CPQ + Billing, Sales, Service Cloud and ensure smooth delivery
• Expertise in implementation in complex document generation use cases with Conga and DocuSign
• Prepare documentations throughout the project life cycle such as Business Requirement Document, Functional Specification, Solution Design Document, UAT Training Guides etc.
• Discover and Design Product structure, bundles, discounts, and pricing to work with Salesforce Billing
• Uncover various contract life cycle management scenarios and integrate Salesforce Billing with the same
• Implemented Usage, Subscription and Milestone based billing in Salesforce Billing for various Product Types
• Designed the automated Invoicing in Salesforce Billing and Subsequent migration into Quick Books accounting using data loader
• Integrate existing Salesforce CPQ + Billing and customized to meet client’s needs
• Designing and Delivery of integration of Project Management tool with Salesforce Billing to facilitate usage-based customer billing
• Worked on Product design for both CPQ and Billing for the Project Types provided by the firm.
• Built CPQ configuration and Implementation for Professional Services firm. Identified Products and designed the structure to fit the business use case.
• Configured the Page Layouts, Record Types, Lightning pages, process builder and flows where needed.