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Senior Business Analyst - Consultant Resume

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Jersey City, NJ


  • Senior Business Analyst/BSA/PM with over 25 years of extensive experience providing technology solutions for major Financial institutions, Insurance, Government, Medical and Commercial Applications.
  • Expertise in teh areas of technical and business analysis, software analysis, business process development, requirements development, requirements analysis, team leadership, systems implementation, systems integration, and SDLC processes.
  • Work effectively with business areas, technical teams, and all levels of management.
  • Regulatory Reporting Experience including Volcker Rule, HMDA as part of Dodd - Frank Federal Regulations.
  • Knowledge of Commercial and Specialty Lending, Fixed Income, Regulatory Equities trading, Clearing and Advisory solutions.
  • Project Management experience on multiple projects.
  • Practical utilization of SDLC and PDLC (Project Delivery Life Cycle) methodologies: Waterfall, Agile, SCRUM, RUP and UML modeling techniques.
  • Solid experience in BRD, BFSD, FRD, PR (Project Request), System Requirements Specifications (SRS), Impact Analysis & Solution Approach Documents (SAD), High Level Design (HLD), Business Requirements Package (BRP), Requirements Traceability Matrix (RTM) etc.
  • Extensive experience in Data Extraction, Data Mapping, Data Analysis, Product Data Management and QA methodologies including Test Plans, conducting teh User Acceptance Testing and creating & executing Test Scripts / Test Cases.
  • Experience facilitating and participating in JAD, JRS, JAR and RAD sessions.
  • Strong Excel skills: created graphs, pivot tables and V lookups.
  • Extensive noledge of SQL and DB2.
  • Participated in major technology modernization projects.
  • Experience in working in complex fractured processes and geographically distributed groups.
  • Excellent managerial/communication skills and successful track record collaborating with internal and external clients.


Business Systems Analyst Tools: UML, Sequence Diagrams, Data Flow Diagrams, Use Cases, User Stories, Mockups, Wireframes, Impact Analysis and Solution Approach, Functional Specifications, High Level and Detail Design, JIRA, Confluence, MS Project, Photoshop, Requisite Pro, SharePoint, Clear Quest, Toad Data Point, Snagit, iGrafx.

Database: IBM DB2 UDB 8.0/7.0, NCR Teradata V2R5/V2R4, Mainframe/DB2 Version 9Oracle SOA Suite1/11g, SQL Server, Provenir, Salesforce.

Vendor packages: nCino, Maestro, Shaw, Loan IQ, AutoRABIT, Rally, Confluence, Clarity, ACQ, DCF, OASIS, APGS ie, WebXtender, Citrix, Fineos Workbench, SailPoint.

Microsoft Office: Word, Project, Excel, PowerPoint, Outlook, Access, Visio, Paint.

Operational Systems: Windows NT, 2000, XP.

WEB Technologies: HTML/CSS, XML, Java, JVM, JavaScript, SAN, Web services, Middleware, Cloud Computing, REST/RAML, JSON, Informatica.


Confidential, Jersey City, NJ

Senior Business Analyst - consultant


  • Working on iLOCC and Cash Advance on-boarding user guides.
  • Responsible for business requirements for teh Loans core enhancements initiatives.
  • Wrote business requirements for iLOCC and Cash Advance loans in teh RTM (Requirement Traceability Matrix) format.
  • Created all wireframes and diagrams for iLOCC and Cash Advance loans.
  • Wrote business requirements for teh Citizens / Apple (iPhone) loans for teh migration from eCS.3 (electronic Customer Service) to eCS.4 upgrade in teh RTM format.
  • Wrote Jira user stories for Cash Advance loans for eCS.4 portal and for teh addition of iLOCC related screens to SB (Solution Builder) agent portal.
  • Created wireframes, diagrams and user stories for Portfolio Manager portal.
  • Created a decision tree diagram, wireframes and flowcharts for teh Loan Qualification engine (product, transaction, customer).
  • Participate in teh requirements gathering meetings with business stakeholders and SMEs.
  • Participate in teh requirements review meetings with development and QA leads.
  • Created and responsible for business requirements for teh Loans core enhancements initiatives.

As a member of HealthCare business Product team, participate in various HealthCare space initiatives such as SOAP to RESTful APIs migration, DataProtect for Healthcare clients, Edenred Multi-Purse file automation, etc.

Confidential, Holmdel, NJ

Senior Business Analyst / Project Manager - consultant


  • SailPoint IdentityIQ (IIQ) /SANiM to help teh Bank to facilitate user access and s. Leveraging IIQ’s features and partnering with integration teams, addressed audit findings related to inappropriate user access by integrating numerous SOX and GLBA applications onto SailPoint/SANiAM.
  • Single Sign On (SSO) application on boarding. Teh purpose of this project is to integrate with Santander Identity Provider (IdP) to improve user experience, drive operational efficiency and reduce security risk.
  • Responsibilities for both projects:
  • Kick off meetings for each application,
  • Requirements gathering,
  • Scope document,
  • Project plan creation and management,
  • Status meetings with teh integration and IT team leads,
  • Power Point presentations for teh Senior Management to show progress,
  • Support QA and development efforts,
  • UAT coordination,
  • Business signoffs,
  • Coordination between Business stakeholders and IT from teh Project inception to production implementation.

Confidential, Jersey City, NJ

Senior Business Analyst within PMO - consultant


  • Conducted JAD and JRS sessions with business stakeholders and SMEs to identify prioritize and document business requirements for various PAS (Pershing Advisory Solutions) initiatives.
  • As part of PMO, worked with Program and Project Managers on assigning resources (staffing profile), hours and budget estimation.
  • Responsible for Business, Credit Risk, Legal & Compliance signoffs and presenting requirements to various committees.
  • Supported QA and development efforts.
  • Created screen mockups in collaboration with UX/UI team.
  • Worked with Technical Architects and Development Leads on design and development.
  • Lead teh effort to offer credit cards for Pershing clients as part of teh Corestone suite of products through a partnership with a credit card issuing bank. Pershing offers an enhanced “Asset Management Account” feature non as Corestone. Corestone offers a number of services such as a private and business checking accounts, debit cards, bill payment via BillSuite ( Confidential vendor product), direct deposit, Reward suite and 24x7 Customer Service, but no credit cards.
  • Created PR (Project Request) requirements documents on a project to close a gap on Periodic, Standing and Ad Hoc Instructions that do not allow an “edit” function in teh Asset Movement functionality on teh NetX360 platform. In teh Future State this enhancement will give ability for teh initiators to edit transaction processing.
  • After producing teh initial scope document, gatheird requirements for teh partnership with Quovo project to provide a paperless account transfer experience by eliminating a need for any hard copy statements that are required to initiate/process ACAT (Automated Customer Account Transfer) and non-ACAT transfers. This project is a part of teh advisory growth initiative to enhance teh experience of HNW/UHNW (High Net Worth/Ultra High Net Worth) investors with complex financial needs.
  • Created teh initial scope document, BFSD (Business Functional Specification Document) requirements document, definitions for new entitlements and participated in teh design of teh advisor initiated bill-pay initiative. Teh purpose of this project is to provide broker-dealers and advisors, approved by Pershing, an ability to pay bills on behalf of their investors in Corestone/BillSuite enabled accounts. Currently their is a bill-pay function available to investors via NXI (NetX Investor) client facing platform for those Corestone enabled accounts enrolled in BillSuite. This project will allow advisors to leverage similar functionality via NetX360 advisor facing platform for teh eligible HNW/UHNW investors.
  • Created teh initial scope document, PR (Project Request) requirements document and participated in teh design and implementation of an internal standalone portal (dedicated SharePoint site with tiled views) that consolidates all of teh business tools that Pershing’s Client Service Advocates (Associates) and PAS Team Managers use on a daily basis in order to consolidate teh information they need at teh point of call and eliminate teh multiple logins/passwords (e.g. Salesforce Engage call logging/noledge management, call reporting (RMG InView), survey results (Maritz CX), My Eureka, Avaya CMS, Supervisor 18, Manger Direct access portlet, HealthCheck stats, etc.)
  • Used Waterfall, Iterative and Agile (SCRUM) methodologies in SDLC.

Confidential, Philadelphia, PA

Senior Business Systems Analyst - consultant


  • For NY PFL (Paid Family Leave) Salary Continuance Reimbursement Report:
  • Responsible for requirements elicitation.
  • User Stories documentation - Confluence and Rally
  • Data Selection and Data Mapping - Confluence
  • Report Mockup - Excel
  • Responsible for presenting to business stakeholders and getting business sign off.
  • Attend Stand-up, Reporting Story Time, Spring Retrospective and Sprint Planning meetings.
  • For Fineos Workbench initiative to reduce operation cost by creating two more categories for medical claims complexity.
  • Held meetings with SMEs for various downstream systems to determine impact of change in Fineos Workbench.
  • Created Impact Assessment Document.
  • Participated in JRS sessions for Proposed Solutions.
  • Produced Effort Estimates based on a feedback from technical leads.
  • Worked on Creating and Grooming of User Stories.
  • Assisted data modelers with scripts coding and verification.
  • For Project Saturn initiative to reduce operating expenses and create efficiencies for Medical Records Requests, Medical Summaries and Contracts:
  • Worked closely with Architecture team on Solution Architecture to identify applications, roles, and autantication and authorization mechanisms for BPO (Business Processes Outsourcing) partner.
  • Responsible for OSEQ (Offshore Security Evaluation Questionnaire) updates.
  • Conducted meetings with CIP ( Confidential Information Protection), Compliance and Privacy representatives to get necessary approvals for BPO users’ access.
  • Worked with Information Protection to Create Primary Roles, Sub Roles and Application Roles for BPO users.
  • Responsible for Global Groups creation to provision access to Shared Drives and Applications according to BPO RBAC (Role Based Access Control) thru Access Management (AVEKSA) and Active Directory.
  • Developed external email solution with MS Exchange and IronPort engineers.
  • Created Visio Diagrams for Primary and Sub roles identification and creation.
  • Created and coordinated external email test scenarios with onshore, BPO, Project team and CIP.
  • Participated in on boarding of BPO users using Citrix XenApp (Virtual App.) and XenDesktop (Virtual Desktop) solutions.
  • Developed Excel formulas and graphs for Senior Management to estimate STD (Short Term Disability) and LTD (Long Term Disability) claims runoff over period of time based on historical data for Fineos WB migration from ACCLAIM (Administrative Claim Processing System - Web based) and SRO (Special Risk Operations - Legacy - Mainframe).
  • Used Agile (SCRUM) methodologies in SDLC.

Confidential, Mount Laurel, NJ

Senior Business Systems Analyst - consultant


  • Was responsible for Solution requirements and System Use Cases in teh BRP document for Dodd-Frank HMDA Commercial Loans regulatory project. Heavily involved in teh analysis of teh Web based/Oracle database Maestro CL Loan Origination system to identify HMDA reportable information.
  • Participated in JAD and JRS sessions to identify, prioritize and document business requirements for Dodd-Frank HMDA Maestro CL/SB.
  • Member of CL3 nCino Salesforce Cloud based $100M initiative to upgrade TD Commercial Lending Systems responsible for:
  • Analysis and documentation in teh SSRS (Simplified System Requirements Specification) document of AutoRABIT Salesforce Release Management suite for Salesforce based nCino CL3 (Commercial Landing) implementation.
  • System Use Cases for Shaw and ACBS (Advanced Commercial Banking system) Commercial Lending Systems upgrade.
  • Identified suitable components of SOA Suite to be used in integrating various systems.
  • Analysis and documentation of all existing Shaw Interfaces.
  • Data Mapping for ACBS upgrade.
  • Analyzing and documenting in teh SSRS documents various interfaces to external services such as Experian, CT Liens for integration with nCino.
  • Created SSRS to document Experian RESTful API. Teh request for credit information containing teh required fields issent to nCino (Salesforce). It passes through TD external firewall andreaches Experian API, which sends a response back with desired output fields through teh same path to nCino. ExperianAPI returns all requested fields to Salesforce via TD API in JSON format. Environmentsensitive configuration for database connector. Calls to Experian API leverage teh Ping FederateAutanticationby utilizing Client Id.
  • Participated in nCino - Informatica, Cloud, Batch & Real Time API POC (Proof of Concept) JAD sessions and SSRS documentation.
  • Facilitated JRS and RAD sessions for Experian RESTful API development as part of CL3 nCino Pilot Implementation.
  • Served as an intermediary between business stakeholders and technology development team.
  • As a lead BSA for Project Federal $10M initiative to take teh existing US service offerings managed by TD New York Branch (TD Securities) and to migrate them to TDAMCB. Services included in this transition are: US Business Banking Services (USBBS) Demand Deposit Accounts (DDA), US Pay through Accounts (USPTA), TMS/Lockboxes, Web Link (online platform) and Loan Sweeps between Canadian Based Loan IQ and US Based Shaw Loan Adjudication Systems. This change streamlined transaction processing and fulfilled AML (Anti Money Laundering) and KYC (Know You're Client) regulatory requirements removing teh current risk of potential OCC regulatory fines or product restrictions.
  • Worked closely with Architecture team to produce ABP (Architectural Blueprint) diagram for presentation to teh Senior Management at teh PIM (Project Initiation Meeting).
  • Used Waterfall and Agile methodologies in PDLC (Project Development Life Cycle).

Confidential, Hopewell, NJ

Senior Business Systems Analyst - consultant


  • Played a key role in all phases of SDLC in teh successful implementation Volcker Rule GWIM Database Application regulatory project. Volcker Rule is a part of Dodd-Frank Wall Street Reform and Consumer Protection Act. This project solution involved on-boarding of multiple Web Services (Data Services) and development of a new Web Service to access different DB2 and SQL Server tables in Client & Account Data HUB to return requested data to teh Volcker UI.
  • Lead system integration analysis, requirement analysis with key business and technical stakeholders including architects, developers and QA testers for eDelivery Enhancements for MyMerrill clients. Teh goal of this effort was to modify EAO UI (Enterprise account Opening) to prevent clients without UFID (User Friendly ID) from choosing eDelivery options. Also AOS (Account Opening System) rules had to be modified. Produced SWAG Request (a high level estimate produced with limited requirements and with a 50% confidence level) for business review.
  • Played a major role in all phases of SDLC in teh successful implementation of teh Volcker Rule Daily Report NACS/ICS Information regulatory project. Teh solution involved transmission of additional fields from HUB to MIDAS (Management Information Decision Analysis Support).
  • Responsibilities included for all of teh above projects:
  • Created SAD (Impact Analysis & Solution Approach Document) and HLD (High Level Design),
  • Conducted SAD and HLD review meetings via WebEx and conferences for Project Stakeholders, Directors, Sr. Managers and Subject Matter Experts (30-35 people),
  • Assisted QA team in testing new functionalities,
  • Created various UML diagrams,
  • Responsible for Traceability Matrix,
  • Analyzed XML driven Web services and data flow through internal/external firewalls,
  • Responsible for maintaining projects’ artifacts on SharePoint.

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