SUMMARY

• Around 71/2 years of experience in IT industry which includes 5+ years of progressive experience in salesforce.com as Developer/ Administrator and Business Analyst, And 2 years of professional experience in JAVA Development.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Worked on SalesforceCustomization, Configuration, Security Controls, Process Builders, creating profiles,roles, users, record layouts and email services.
• Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Sales force.
• Extensive hands - on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.
• Proficient in performing large and small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, Apex Data Loader and Salesforce Import and Export Wizard.
• Implementation and Integration experience using Custom Objects and Custom Tabs.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, IBM WebSphere Cast Iron and Informatica on Demand.
• Expertise in Marketing Cloud.
• Extensive experience in developing Triggers, APEX classes, Controllers, writing Workflows, Visual force pages, and Force.com API.
• Have excellent hands-on experience in SOAP and REST.
• Experience on Apttus CLM.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments like Eclipse IDE and Force.com plugin to implement business logic using apex-programming language.
• Proficient knowledge ofGovernor limits. Experienced in optimization of existing code in according to the governor limits.
• Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.
• Experienced in all phases of SDLC (Software Development) ranging from requirement gathering, design, development, Testing and deployment, including methodologies like Agile, Iterative Software Development and Rational Unified Process (RUP).

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apttus, Lightning, Apex Web Services.

Salesforce Tools and Integration Tools: Eclipse,Force.com Eclipse IDE Plug-in,Force.com Data Loader,Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Programming languages: C, C++, Apex, Java/J2EE, SQL, .NET, PL/SQL

Web Technologies: HTML, JavaScript, XML, DHTML, AJAX, SOAP, WSDL, JQuery

Operating Systems: MS-DOS, Microsoft Windows platforms, Linux, Unix

Database: Oracle, MS Access, SQL Server 2008

IDE: Eclipse, Force.com Eclipse IDE plug-in, Force.com IDE

Other Tools: Workbench, Force.com Explorer,Copado,Data loader

PROFESSIONAL EXPERIENCE

SR. Salesforce Developer/Admin

Confidential, Texas

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Developed applications using Agile methodology.
• Supported business needs with technical design documentation.
• Experience in SFDC development using Apex Language, Apex Trigger, Apex Classes, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers, Visual Force, Force.com IDE, Dashboards.
• Created and used Email templates in HTML and Visualforce.
• Experience in writing Test Classes to maximize test code coverage for production deployment.
• Developing Test plans, distinct test cases and execution of Test cases and Performing Unit Testing and Functionality Testing.
• Worked with Copado metadata from one organization to another organization.
• Performed administrative tasks like Data management, User management (Creating and managing roles, profiles and users).
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Performed SFDC Integration using Apex Programming(SOAP and REST).
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production.

Environment: Saleforce.com CRM, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services,Reports, Custom Objects, Security Concepts, Custom Tabs, Email Services, Security Controls,Copado, SOAP API, REST API.

SR. Salesforce Developer/Admin

Confidential, Texas

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
• Provide day to day CPQ platform and user support.
• Worked on Salesforce Community Cloud, responsible for designing and delivering solutions.
• Experienced in working with Lightning components on smart devices.
• Prepared data mapping document to map source and target system fields.
• Experience working on Salesforce.com (SFDC) Instances of Sales Cloud.
• Worked on-sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Experience in License Management, also provided efficient and cost effective solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Experience in designing of Dashboards, Reports, Wave Analytics.
• Developed Complex Reports and Dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
• Customization, Configuration and maintenance of sales and service clouds.
• Also have experience on Service Cloud, App-exchange & Call center applications, in Various SFDC Implementations.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: Saleforce.com platform, JavaScript, Apex, Visualforce, Force.com IDE, SOQL, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse, Lightning, Sales Cloud, Service Cloud, Data Migration, Apttus, Wave.

Salesforce Developer

Confidential, Pennsylvania

Responsibilities:

• Worked with Business Users for requirements gathering, analyzing the requirements.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Developed Custom Web Services in Salesforce and published for External applications.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Worked on Salesforce.com platform with Administration and Development skills.
• Used JavaScript for the Client side validation. Used Ajax for the Asynchronous data populating on pages.
• Constant involvement in exploring appexchange apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Worked on Apttus CPQ configuration and integration.
• Experience with the integrating SFDC and AppExchange partners such as MARKETO and CPQ/Apttus.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Worked on Agile Development.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Migrating large volume of data in multiple batches initially without any ETL tools.
• Used Data loader to bulk load data into Salesforce.com.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Customized the entireSalesforce.com applications to in corporate the business requirements which involved creating Web Forms using S-Controls functionality and processing the data in SFDC with the extensive usage of Web services API.

Environment: Saleforce.com CRM, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Lightning, Reports, Custom Objects, Security Concepts, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Salesforce Developer/Admin

Confidential, Oklahoma

Responsibilities:

• Involved in designing, developing, and deploying of both new implementations/new functionality as well as ongoing support on the Salesforce.com platform.
• Good exposure in integrating enterprise applications with other API enabled Business Systems (i.e., Salesforce.com, Data.com, Zuora, DocuSign, Incent, Marketo).
• Responsible for developing in the Salesforce.com platform including Visualforce, Apex, Triggers, custom objects, and SOQL.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Experience in Salesforce Community Cloud.
• Worked on Community Cloud and created an ability for customers, partners and employees to share the information.
• Worked on ERP and good experience in Oracle Integration.
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Developed JSP, HTML, CSS and a part of presentation layer using JavaScript. Involved in design and development of framework using Spring MVC and Hibernate.
• As part of enhancement worked on classes, triggers, visual force pages, knowledge articles, Java Script.
• Worked on Package Configuration.
• Strong experience on Deployment automation using Metadata API, ANT and Change Set etc.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Experience on working with Source Control and Backups.
• Expert in Salesforce Sales and Service cloud implementation.
• Created complex workflow rules criteria for field updates and email alerts.
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Experience in working in an agile environment utilizing tools such as Jira, Microsoft TFS, and Confluence.
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, AppExchange, Service Cloud console, Apex Data Loader, Workflows & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Sales Force.com Developer

Confidential, Houston, TX

Responsibilities:

• Created data validation rules and formulas as per business requirement.
• Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Implemented data migration and integration between legacy system and Salesforce CRM using Informatica on Cloud.
• Implemented Web to case and Email to case features.
• Created auto response emails including suggested solutions for cases raised via email and web-to-case Used the sandbox for development, testing and code migration to Production.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Developed Apex Triggers for various functional needs of the application and tested code.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas and Roll up summary fields, validation rules, and dependent pick lists and complex page layouts.
• Implemented Data segregation through Record Types and Field level security.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, JQuery, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Sales Force.com Admin/Developer

Confidential

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security. Developed and maintained validation rules and custom workflow.
• Created Workflows, Email alerts and Field updates as required. Worked on Salesforce1 mobile app.
• Prepared User document to help understand the app. Had one on one interaction with users to solve salesforce1app issues. Worked on web to lead forms.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on SOAP and REST API web service calls.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created S-Controls to meet new business requirements.
• Created number of users and assigned respective role and profile. Had a chance to know five9 a virtual call center for making inbound calls.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk import of data from legacy System to Salesforce. Analyzing the data and making necessary changes.
• Worked on Sales Cloud and Service Cloud. Validated and deployed code to production through Change Set.
• Made thorough testing of requirements before deploying to production. Developed and maintained custom reports.
• Created Dashboards for service representatives. Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.
• Analyzing the current requirement process, identifying problems and making recommendations to improve the process.
• Migrated Current Outlook Connector to Salesforce Outlook which provides for the synchronization of information from Outlook to Salesforce.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services.

Java Developer

Confidential

Responsibilities:

• Responsible for design, development, Java application architecture, use cases, flowcharts, application flow, prototypes, proof concept of sample codes.
• Responsible for writing detailed design specification document and implementing all business rules.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote data access component to perform DML operations using JDBC.
• Developed complex PL/SQL queries and utilized stored procedures and triggers to interact with Oracle database.
• Was involved in regression testing of the application using JUNIT.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote client side form based validations using JavaScript.
• Developed scripts for EJB deployment, build releases and generating daily logs on both NT and UNIX. Involved in writing complicated queries and stored procedures using SQL, PL/SQL and Oracle.

Environment: Java (JDK1.3.x), EJB 1.1, JSP, Web Sphere 4.x/5.x, Eclipse 3.1, WSAD 4.0/5.x, Oracle 8i on Windows 2000 and UNIX Environment.