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Salesforce Administrator Resume

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Carlsbad, CA


  • Around 9 plus years of experience in IT industry includes 5 years of experience in implementing Force.com CRM applications using Sales Cloud, Service Cloud, and other salesforce technologies for a salesforce organization with a little over 300 users.
  • Strong Knowledge in Salesforce Administration and Customization, Data validation, Sales, Marketing, Customer Service and Support Development team.
  • Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
  • Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce workflows and configuring Salesforce to meet business requirements.
  • Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
  • Extensive business knowledge and customization experience on various salesforce standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
  • Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
  • Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
  • Excellent Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.


Salesforce: Sales cloud, Service cloud, CPQ, Lightning, Apex, Visualforce, Triggers, Integrations, AppExchange, Salesforce communities, Salesforce1, Data Migration, Sharing Rules, Service Console, Live Agent Setup, Salesforce Admin.

Languages/Scripting Languages: Transact SQL, C, C+, HTML, Power shell.

Tools: and Process: GIT, Ant, Data loader, Agile, Scrum, Jira, DocuSign, OwnBackup.

Databases: MS SQL Server 2016,2014,2012,2008,2005, 2000, MS - Access, Sybase, Azure, Oracle.

Operating Systems: Windows XP, Windows NT.


Confidential, Carlsbad, CA

Salesforce Administrator


  • Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
  • Integrated from Marketo and Azure to Salesforce and Vice versa.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data Analysis and migrated data from SQL Server database and Azure to Sales force.
  • Involved in Accounts Merging, maintaining Public Groups.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Imported accounts and contacts data through Import Wizard.
  • Worked on data migration from databases to SFDC
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
  • Performing the Risk Analysis and Cost Assessment for the Project implementation.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created new custom objects, assigned fields, custom tabs, components, custom reports.
  • Created custom Reports based on business need and associated them to Dashboard.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
  • Responsible for enabling network-based security and organization-wide list of trusted IP address.
  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
  • Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
  • Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
  • Automated And scheduled Backups.
  • Merged Duplicate Contacts.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP, SQL Server 2014, 2012/2008/2005 , SSIS, SSRS, Azure, Salesforce.

Confidential, Chicago, IL

SQL Server DBA


  • Managing Sybase and SQL Servers in development and production and QA environment.
  • Install SQL Server Management tools using SQL Server Setup Program. Test the Installation of SQL Server.
  • Automation of data exports/imports using SSIS.
  • Created Database Maintenance Planner for the Performance of SQL Server, which covers Database Integrity Checks, Update Database Statistics and Re-indexing.
  • Maintained production database, along with supporting development and testing environment.
  • Troubleshoot production database server, user administration, configure SQL Server, creating databases for development and testing environments, capacity planning, performance tuning and database monitoring.
  • Migrated from Sybase ASE 11.9 to SQL Server 2012 using SQL Server Migration Assistant(SSMA)
  • Have worked on Log shipping to create Stand-by Server.
  • Database and Log Backups and restores, backup strategies, scheduling backups.
  • Remote configuration, fine tuning of database objects and server
  • Job Monitoring and making sure all jobs ran successfully every night.
  • Managed MS SQL Servers in Virtual Environments using VMWARE.
  • Creating and managing schema objects such as tables, views, indexes, procedures, triggers.
  • Perform recovery of the database. Import tables schema as requested.
  • Actively involved in migrating from SQL Server 2000 to SQL Server 2012.
  • Creating tables, views, indexes, stored procedures, triggers and constraints.
  • Monitoring and fixing replication issues.
  • Security Implementation. Administering the MS SQL server by creating users logins with appropriate roles, dropping and locking the logins, monitoring the user accounts, creation of Groups, Granting the Privileges to Users and Groups.
  • Testing of applications for performance, data Integrity.
  • Used import\export wizard to import and export data. knowledge ofMS SQL Server 2008implementing new features like CDC, Data Compression, Backup compression,Performance Data Collector and Transparent Data Encryption.
  • Designing SSIS packages for the data transfer from the customer feedback to databases for various purposes.
  • Responsible for all the database related tasks for new releases as a member a release management team
  • Deployed Functions, Triggers, Stored Procedures, Databases, and views

Environment: SQL Server 2008/2012, Windows 2000 NT, Idera SQL Safe, RedGate, SSIS, Windows 2012/2008

Confidential, Madison, WI

SQL Server DBA


  • Responsible for maintaining production databases, supporting development and QA environment.
  • Clustered and non-clustered index creation/optimization using SQL Profiler and Index Tuning Wizard.
  • Full, Differential and Transaction Log Backup strategies.
  • Configured log shipping as part of recovery strategy.
  • Created and maintained technical documentation.
  • Created jobs, alerts, log to monitor the database errors.
  • Involved in various stages like development, Testing and Support.
  • Deployed Functions, Triggers, Stored Procedures, Databases, and views
  • Enhancing the existing databases and database modeling.
  • Support for ongoing databases.
  • Daily routine DBA tasks like handling user’s permissions and space issues on Production and handling maintenance Jobs including backups and restores.
  • Used SSIS to Export/Import data
  • Design and normalize the databases and created different objects like tables, views, Stored Procedures on MS SQL server.
  • Production Code Deployment and handling concurrent user requests.
  • Using SQL Agent to setup and automate internal processing tasks and backup tasks as well as setting up alerts to monitor the server and database health
  • Provided analysis and recommendations for setting up a comprehensive Backup and Recovery Strategy for SQL Servers.
  • Security Implementation. Administering the MS SQL server by creating users logins with appropriate roles, dropping and locking the logins, monitoring the user accounts, creation of Groups, Granting the Privileges to Users and Groups.
  • Testing of applications for performance, data Integrity.
  • Performing regular consistency checks for database consistency using DBCC commands and re-index/index-defrag tables on a scheduled basis
  • Gathered, stored and analyzed different types of SQL Server performance activities usingManagement Data Warehouse
  • Monitoring and fixing replication issues.
  • Database and Log Backups and restoration, backup strategies, scheduling backups.
  • Managing the use of disk space, memory and connections. Running DBCC.
  • Configured and used always on

Environment: SQL Server 2012/2008/2005 , Windows 2008, 2008/2005, SSIS, SSRS, Idera SQL Safe, Evault, RedGate, ignite

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