SUMMARY

• 7+ years of experience in Software Development with 5+ years of experience in Salesforce.com CRM platform using Visual force, Apex classes with substantial experience in Salesforce.com administration, project management, operational analytics, and quality assurance with emphasis on process improvement.
• Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Developer and administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Experience in analyzing the business requirements to design onsalesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Cast Iron.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Expertise in working with Visual Studio IDE environment.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Proficiency in Object Oriented Languages like C#, .Net and other .Net technologies and also Familiar with AJAX and JQuery.
• Experience in web technologies like HTML, XML, CSS, ASPX, JavaScript, WSDL, and SOAP.
• Expertise in design and development of use cases and class diagrams using UML/Rational Roseand Microsoft Visio.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Commercial Cloud, Marketing Cloud, Salesforce1Mobile Administration and Chatter applications.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Integration using Informatica cloud and also possess excellent Relational Database knowledge.
• Deployed two salesforce.com projects (end-to-end Implementation experience).
• Working knowledge in Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access
• Excellent communication and inter-personal skill, accustomed to working in both large andsmall team environments.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile applicationintegrations
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large and small Team Project.

TECHNICAL SKILLS

Sales force Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, VisualForce (Pages, Components & Controllers), S-Controls, Apex, Web Services.

Force.com tools: Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, Analytical snapshots, Workflows and Approvals, Case management Automation, Sandbox testing.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading.

Languages: Apex, C, C++, .Net, Java Script, Action Script, UML, HTML, XML, XHTML,DHTML environments.

Platforms: Windows, RedHat-Linux, SUSE-Linux

Databases: MYSQL, MS-SQL, MS-Access.

PROFESSIONAL EXPERIENCE

Salesforce Consultant / APEX Developer

Confidential, New Orleans, Louisiana

Responsibilities:

• Designed, developed and deployed Custom objects consisting of validation rules with effective formulae fields, Workflow Rulesif the necessary criteria is met to suit the needs ofthe application.
• Developed and Deployed Apex Classes for implementing business logic, Test Classes for Unit testing and Apex Triggers for various DML events, in order to cater the functional needs of 3000 customers through the application.
• Lightningcomponents look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile and software analysis.
• In the process of Development of Apex classes using static methods to avoid recursion of triggers, collections like set, list and map methods to store or map bulk of data and SOQL and SOSL queries to extract related data from the database.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Used Developer console’s debug Log to catch Exceptions, debug apex script, execute Governor Limits and verified test coverage before deployment.
• Designed various Webpages inVisual Forcefor capturing various customer enquiries and Implemented logic using controllers and extensions in back end, for migrating users to different queues based on the type of customer enquiry.
• Visualforce pages like Home Page, Disclaimer page, Solution pages and Form fill-up pages are created implementing various validation rules using JavaScript validate functions.
• Created test scenarios onSandbox environmentfor more complex business logic and used Force.com Component Deployment Wizard for migration of data.
• Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• CreatedAdvanced Customfields like pick lists, dependent pick lists, implemented role hierarchies, sharing rules and record level permissionsto manage sharing access among different users.
• Implementedsearch, filtering, and tagging featureson page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Implemented autotask creation, scoring and lead nurture programs,Sales insight interesting moments, andweb form/landing page creation.
• Participated in various phases of Software Development Life Cycle (SDLC) using the Agile methodology with SCRUM and SPRINT type development.
• Created and used Email templates in HTML and Visualforce.
• Developed several custom reports like tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge
• Integrated theweb servicesby generating the necessary WSDL filesfor extracting the data from external systems to display in the pages of salesforce.com.

Environment: Saleforce.com platform, MVC Architecture, Apex, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, SOQL, SOSL, Apex Triggers, Reports, Service cloud, sales cloud, Email Services, Security Controls, HTML, Java Script, Eclipse IDE, SOAP, Windows XP, Sandbox, Test Classes.

Salesforce Administrator and Developer, Sales Cloud

Confidential, Memphis, Tennessee

Responsibilities:

• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Develop prototypes on SFDC environment for Proof-of-Concept demo and for customer endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Experience working in following Salesforce.com areas, Sales Cloud, Service Cloud, Salesforce Integration and Data.com.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services ofLightning Experience.
• Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Develop Visual force pages, Visualforce custom components, portal pages with JavaScript for validation.
• Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Development, implementation and update focusing onSales cloudandService cloud.
• Integration of Oracle E-Business Suite products master data with Salesforce.com by using Cast Iron Application.
• Followed Agile Scrum processes and involved in all meetings.
• Deploy changes from SFDC sandbox environment to Production environment using change sets.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, App Exchange, Cast Iron(5.6), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects &Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, Windows 7.

Salesforce Developer/Analyst

Confidential, Metairie, Louisiana

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Worked with Apex Classes, Apex Triggers and Visual force pages.
• Developed various Custom Objects, Tabs, Components and Visual force.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management.
• Experience working in following Salesforce.com areas, Sales Cloud, Service Cloud, Salesforce Integration and Data.com.
• Implemented “Email to Case” for automatic case creation for business groups of Medrisk. Created automated-responses, assignment rules, email alerts and templates for Case Management.
• Created workflow rules and approval requests.
• Created summary reports, matrix reports, pie chart and dashboards to assist managers to better utilize Sales force as a sales tool.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Application Support & Knowledge Transfer to App support.

Environment: Saleforce.com platform, Data Loader, Import Wizard, File Maker Pro, Apex, Apex API, Visual force Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Software Developer

Confidential

Responsibilities:

• Developed application using VB.NET, ASP.NET.
• RTF control was used to display the user test reports.
• Created stored procedures using temporary tables and using the output values of functions and stored proceela dures.
• Used login controls and wizards for creating role based login process.
• Multiple step transactions including user registrations and filling application forms were handled using wizard controls.
• Implemented Nested Grid views with multiple template columns for displaying hierarchal data.
• For easy navigation tree view, site map paths were implemented.
• Implemented Ajax for faster Browser response time.
• Implemented Themes for User Interface uniformity throughout the application.
• Involved in designing and development of Database, created data tables, relationships, stored procedures, triggers and functions using T-SQL.
• Designed and developed reports using SSRS.
• Developed and implemented User Controls for displaying user related data and summary information.
• Implemented codes to extract data from excel and upload in SQL Server. hgfiUsed XML data types for multiple record transactions.

Environment: Visual Studio 2003, SQL 2000, Visual SourceSafe 6.0