SUMMARY

• Over 8 years of experience in IT industry, including 4+years of experience in Salesforce CRM platform as an Administrator and Developer.
• Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Expertise in Development, Configuration, Customization, Administration and support on Salesforce.com Platform.
• Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom and Visualforce Tabs, CustomObjects, S - controls, Standard and CustomReportsand Dashboards.
• Experience in realizing teh business requirements to design on salesforce.com platform by designing teh required entities like custom objects, creating relationships/junction objects like Master-Child, Lookup, Workflows, Process Builder and Visual Flows.
• Excellent noledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns.
• Hands-on-experience in configuring of Custom Objects, Custom Formula Fields, Field Dependencies, Pick List, Search Layouts and Role Based Page Layouts.
• Proficiency in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.
• Expertise in creating and executing suite of Test classes and Apex Test Triggers and creating Test data for Apex Class Testing and worked on achieving high code coverage based on organizations.
• Excellent understanding of Org hierarchy, object level security, field level security, record level security and sharing rules.
• Experience in Realizing teh Business Requirements to Design on Salesforce.com Platform by Designing Required Entities like Creating Relationships/Junction Objects like Master-Detail, Lookups, Entity Relationship Data Model, Pages, Classes, Interfaces, Workflow rules, Triggers, Email Alerts and Business Logic.
• Experience in Force.com Web Services API for implementing web services in teh application to provide access to Salesforce data from external systems.
• Used Apttus CPQ to enable sales reps to configure complex product and service combinations and drive business which impacts on profitability.
• Expertise in developing Partner portal and CustomerCommunity Portals.
• Good noledge in migrating Salesforce Classic to Salesforce Lightningto support business process with new environment and hands on Experience with Salesforce lightning components, Salesforce Lightning Builderand Used Salesforce LDSto develop UI.
• Experience with Custom Application Development using Mavens mate Plugin with Sublime Text and Eclipse IDE with Force.com Plugin.
• Experience with different tools for deploying projects using standard Change Sets and Force.com Migration Tool
• Good noledge in using different JavaScript frameworks such as jQuery and AngularJS.
• Expertise in using teh Application Servers including Web Sphere, JBOSS and Tomcat.
• Good Knowledge in developing presentation and business layers with MVC and MVVM design patterns and used DAO pattern for providing Interface to Databases.
• Knowledge of designing and developing Web based Applications using J2EE frameworks like Spring (STS),HibernateORM.
• Good experience in interacting with business users, business analysts for requirements capturing, analyzing and documenting and letting business users no constraints with teh salesforce limitations.
• TEMPEffective team player with good communication, interpersonal and presentation skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Custom Objects, Work flows and Approvals, Analytic Snapshots, Dashboard, Apex Triggers, SOQL, SOSL, Visual force pages/Components, Lightning, S-controls, Apex Web Services, Batch and Schedule classes, SOAP and REST API, AJAX.

Salesforce Tools: Eclipse IDE, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP and Sand box testing.

Languages: C#, Java/J2EE, Apex

Microsoft Tools: Microsoft Project, Microsoft Visio, Import Wizard

Web Technologies: HTML, CSS, JavaScript, jQuery, XML, GIT, REST, SOAP.

Database: Oracle 12i/10g, SQL, MySQL.

ETL/Integration Tools: Force.com, Data loader, Force.com Workbench, Jitterbit Data Loader

J2EE Frameworks: Hibernate, Spring MVC

Methodologies: Waterfall, Agile.

PROFESSIONAL EXPERIENCE

Confidential, Sacramento, CA

Sr.Salesforce Developer/Administrator

Responsibilities:

• Performed teh roles of Salesforce.com Administrator and Developer.
• Customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, and page layout customization to support daily business functions.
• Created various Custom objects Validation Rules, Case Assignment Rules, Workflow Rules as per client requirement.
• Customized Page layouts for standard and custom objects and assigned record types
• Customized existing apex code as per business/client requirement specifically on Opportunity and Leads objects.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components for Sales and Marketing department.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Tested apps by appending multiple components to Lightning Application thereby deployed Applications from Sandbox to UAT for user acceptance testing.
• Configured CPQ Products/Bundled Products. Price Configuration, Bundles, Attributes, Price list across all products.
• Created teh company profile, set up new users, defined roles and set up public groups, involved in setting up field level access for each custom object created based on teh user's role within teh Organization.
• Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic.
• Deployed components to sandbox and production instances using Change Sets.
• Developed standard and custom reports (summary reports, matrix reports, pie charts, dashboards and graphics)
• Collaborated with teh QA team in reviewing and validating test plans and test cases and ensure dat teh application meets user requirements.
• Created profiles, roles and implemented object level, field level and record level security.
• Developed and deployed workflow rules, approval processes, email templates, and assignment rules.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from CSV files.
• Worked on variousSalesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed teh Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
• Involved inSalesforce.com Application Setup activities and customized teh objects to match teh functional needs of teh organization.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rule.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Created Custom Objects and defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit pages.
• Worked on ANT Migration tool Jenkins, Bit Bucket, and JIRA to managing change management across salesforce orgs
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Participated in solving day to day production issues and training sessions provided by Team.

Environment: Salesforce.com platform, Database.com, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, Lightning Component, HTML, Reports, Dashboards

Confidential, Milpitas, CA

Salesforce Developer/Administrator

Responsibilities:

• Worked as an enhancement team member and performed teh roles of Salesforce.com Developer and Administrator in sales, health and service clouds.
• Responsible for development and administration activities which involving TEMPeffective ways in helping outcomes for patient related data.
• Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embed these components in Visualforce pages.
• Experience working on daily basis communicating with multiple users consisting of clinicians, technologists, business executives, and other healthcare providers and configure/ customize business requirements.
• Manages all aspects of Telephony and Contact Center including adds/moves/changes, and all aspects of Contact Center applications for efficient call routing and handling.
• Worked on developing call flows for efficient call routing within operating hours, skill groups. Support for adjunct applications include voice response system, voice mail, call reporting system, call recording, workforce, and management.
• Worked on CPQ primarily involved in configuring Products, Catalog, Bundles, Pricelists across various products as per business requirement.
• Customized Salesforce including Custom Trigger development,VlocityOmniscripts and Templates, Data ModelingAPEX, VisualForce, Process Automation, API development, and External Service Integration.
• Worked on Omniscript, Cards, Dataraptors, Bundles, integration procedures and Templates in Vlocity
• IntegratedSalesforce/Vlocity with other backend applications using RESTAPI’sfollowingVlocity integration procedures
• Ensures dat security and compliance standards are adhered to and report/address any suspected violations.
• Collaborates with our Business Systems team to in corporate changes within CRM (Salesforce) into Contact Center operations.
• Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects in Lightning experience.
• Created various Reports (Summary reports, Matrix reports, pie charts, Dashboards, and Graphics).
• Developed Visualforce Pages using different components and using Angualr.js, HTML5, CSS3.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Designed and developed solutions for sales and marketing function using Salesforce.com.
• Experience working with Salesforce DX as well as source control tools such as Git, continuous integration, and software delivery methodologies
• Deployed changes from development to UAT to production environment using CI technologies like Salesforce DX, Jenkins, Bit Bucket, and ANT Migration tool.
• Worked on Community cloud to connect with customers and employees with each other.
• Followed Agile & Scrum methodology for teh execution of day to day work related activities.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
• Written Apex REST API Web Service classes to automate teh end-to-end flow.
• Involved in writing triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Thorough understanding of Salesforce best practices in an agile development lifecycle and achieving maximum efficiency via CI/CD (me.e., Salesforce DX).
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
• Developed different Visualforce Pages to suit to teh needs of teh application using different Visualforce components.

Environment: Salesforce CRM, Force.com, Apex Language, Visualforce, Custom Component, Lightning Component, Health Cloud, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects &Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Confidential, Nashville, TN

Salesforce Developer / Administrator

Responsibilities:

• Configured specific health cloud related functionalities as part of implementing health cloud. Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls.
• Experience in using contact center systems, case management, content management systems such as Avaya.
• Designed and developed Visual force Pages to meet various functional needs.
• Utilized Apex Classes, Controllers and Apex Triggers for various company specific functional needs in teh application.
• Configured Vlocity to meet teh business requirements using Salesforce and Vlocity environment.
• Configured and built complex business processes using Vlocity
• Customized business requirements through Vlocity platform for value creation.
• Worked with Approval processes dat used Email Approvals and Parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked as administrator to maintain Application Level Security and involved in discussions to implement System Level Security configured Single Sign-on.
• Worked on Sales Cloud implementations entire sales process from onboarding of a typical customer/firm, nurturing, sale conversion to billing and converting teh same to a workflow within Salesforce.com
• Automated data originating from channels outside of sales is ingested into Salesforce.com as potential leads. Created and maintained productivity and sales metric reports.
• Created and maintained sales metrics and statistics to measure goals achievements vs. productivity
• Created Custom objects, fields according to teh requirements of business which are useful in teh validation of entitlements
• Worked on Apttus CPQ to enable sales reps to configure complex product and service combinations
• Involved in end to end QA and UAT validation of Apttus CPQ including Products, Pricing, quoting
• Configured various pricing factors such as Volume based Attribute based pricing quoting
• Involved in Apttus CPQ integration with ERP
• Designed and developed solutions for sales and marketing function using Salesforce.com.
• Customized and created custom workflows within Salesforce.com to meet teh Sales and marketing needs.
• Collaborating with stakeholders for configuring business requirements on Vlocity platform.
• Good experience in development and maintenance of Health & Service clouds.
• Worked on Service Cloud components like Partner portal,Service Console, Call Center, Live agent, CTI integration, Customer Portal, and Entitlements.
• Experience working with Release Management, Source Control, and Deployment concepts and technologies such as Salesforce DX, SFDC Metadata API, ANT, Git, JIRA, and Jenkins for continuous integration.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on SOQL and SOSL queries.
• Closely worked with Salesforce.com consultants for implementing teh business solutions for their client requirements.
• Strong noledge of sales, health, service clouds, and support automation
• Communicating with executive management on project status and overall project progress against target.
• Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic.
• Built package.xml and deployed components to sandbox and production instances using Force.com ant migration tool, Workbench and Change Sets.
• Written Apex web services to for inbound calls to salesforce and developed Apex callouts to consume data from external services by consuming Partner WSDL.
• Implemented Email-to- Case, Case Escalation rules, Case Assignment rules for service request automation.
• Worked with Data Loader for data migration and performed Insert, Update, Import and Export operations.
• Developed various Custom Reports, Report Types, Dashboards and Analytic snapshot for different line of business on Standard and Custom objects.
• Built package.xml and deployed components to sandbox and production instances using Force.com ant migration tool, Workbench and Change Sets.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Worked as administrator to maintain Application Level Security and involved in discussions to implement System Level Security and configured Single Sign-on.
• Experience with CI/CD process for automated deployments using Repositories like Github, Bitbucket along with Salesforce DX.
• Performed out of Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Pick lists Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Experience working and daily communicating with multi-disciplinary users consisting of clinicians, technologists, business executives, and other healthcare providers.

Environment: Salesforce.com, Sales cloud, Health cloud, Service cloud, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects, Contact Center, Visualforce Pages, Sandbox, Workbench, Eclipse IDE.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on various salesforce.com standard, Custom objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards and also responsible for teh customizing teh same as per teh business requirements.
• Customized fields, page layouts, record types, searching, list views, queues, reports, and dashboards to drive business decisions. Created several workflows/validation rules/assignment rules on Leads/Accounts/Cases as per teh Business requirements.
• Set up Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead and Auto-Response rules.
• Experience in integrating Salesforce Marketing Cloud with web analytics tools like Web trends, Google Analytics etc.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured teh permissions based on teh organizational hierarchy.
• Public groups, Queues, Case Teams, Sharing Settings Deployment using Change Sets.
• Worked as administrator to maintain ApplicationLevel Security and involved in discussions to implement System Level Security and configured Single Sign-on.
• Performed out of Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Pick lists, Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from CSV files.
• Used Tabular, Summary and Matrixreports to create Standard reports and Custom reports.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summaryfields to aggregate data from child records on teh parent.
• Performed analysis, troubleshooting, data testing and environmental refreshes as needed.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Workflows, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox.

Confidential

Java Developer

Responsibilities:

• Responsible for designing and developing a web-based application on Spring MVC architecture standards.
• Used Spring Model View Controller architecture. Used JSPs in front-end, Used XSL/XSLT for transforming common XML format into internal XML format.
• Involved in various phases of SDLC of Customer Search module.
• Designed and developed teh Web-based User Interfaces, JavaScript, AJAX, JSTL, HTML and CSS.
• Involved in debugging teh code using Javadebugger and Eclipse and used exception, condition and other break points.
• Written UI/Business validations for teh owned use cases perform unit testing and integration testing of owned use cases.
• Used different Design patterns like MVC pattern, DAO pattern, and singleton to achieve clean separation of layers.
• Involved in Core Java coding by using Java APIs such as Collections, Multithreading, Exception Handling
• Worked on implementing RESTful Web services in Service Oriented Architecture (SOA) to retrieve data from client side, made REST API calls from Node.js, parsed teh data to client, and handled teh security and validations, Authorizations using Spring Security and validator methods authentication done with Oauth 2.
• Consumed messages from JMS-Message driven beans and Active MQ between teh message brokers in teh project.
• Worked on Single Page Application (SPA) which can data bind and synchronize with browser using React JS, NPM.
• Analyze teh commit logs and resolve conflicts related to merging of source code branches for GIT.
• Worked on Log4J for logging purposes and debug levels are defined for controlling wat we log.
• Worked on using JUnit testing framework and performed unit and system testing
• Good noledge in Java,JSFand JSP to help with legacy code.
• Used SVN for version control.
• Analyzing data and conducting compatibility and quality assurance testing
• Provide technical support and consultation for Java web services application and infrastructure solutions.
• Involved in teh meetings to gather teh business requirements. Documented teh requirements.
• Good Knowledge of JDBC Tools and relational databases.

Environment: J2EE, Spring MVC, Java Script, AJAX, JSTL, HTML, CSS, Eclipse IDE.