Cyber Security and Business Continuity Specialist Resume Fort Myers, FL - Hire IT People

PROFESSIONAL SUMMARY:

Seeking challenging position in computer technology/security where I can successfully apply my skills while engaging in rewarding activities to further my career.

TECHNICAL SKILLS:

Palo Alto Networks

Next - Gen Firewall (NGFW) - Security Rules auditing

Cortex XDR - endpoint protection

Familiarity with security tools including: MetaSploit, WireShark, Nmap

DameWare Remote Support

Remote Management of Active Directory environments

Python 2.7 and 3

PROFESSIONAL EXPERIENCE:

Confidential, Fort Myers, FL

Cyber Security and Business Continuity Specialist

Responsibilities:

Audit security rules base of Palo Alto Networks firewalls after migration from Cisco ASA
Monitor and remediate all alerts from endpoint protection platform - Cortex XDR
On-going review of Disaster Recovery Plan
Assist with End-User security training via KnowBe4
Provide documented monthly review of Security Posture to County stakeholders

Confidential, Fort Myers, FL

Desktop Support Specialist

Responsibilities:

Troubleshoot and repair end-user workstations
Assist with facilitating repairs of warranty-covered products
Troubleshooting Windows 10 configurations
Accurately and efficiently document all steps taken to achieve resolutions
Assist with training new technicians as needed

Confidential, Fort Myers, FL

Customer Service Representative

Responsibilities:

Document and troubleshoot consumer electronics sold by major retailer to include televisions and computer-related products
Assist with facilitating repairs of warranty-covered products
Troubleshooting Windows 10 and MacOS configuration and personalization issues via phone support
Accurately and efficiently document all steps taken to achieve resolutions
Assist with training new agents as needed

Confidential, Fort Myers, IL

Car Wash Attendant

Responsibilities:

Receive fleet vehicles upon return from customers
Prepare vehicle for wash
Vacuum interior of vehicle and remove any forgotten items
Report all lost items found in vehicles to management and secure items for retrieval
Document vehicle information on service records to account for maintenance

Confidential, Rosemont, IL

Tech Support Specialist

Responsibilities:

Creation of Technical Documentation for upgrading/maintaining assets from Windows 7 to Windows 10
Image/build end user assets upon request per assigned task/ticket from Service Desk incidents
Function as “hands-on” lead for system firmware updates for all assets.
Document and remediate Policy Non-Compliance on Windows 10 assets as needed.
Configuration management - hardening of Windows 7/10 using CIS Benchmarks
Patch and vulnerability management remediation
ForeScout management of known vs unknown assets
Deployments of red team tools for security team such as Kali Linux tool kits, etc.

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Cyber Security And Business Continuity Specialist Resume

Fort Myers, FL

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