Fraud Investigations Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Fraud Investigations Manager

Responsibilities:

Work wif cross functional workstreams leads across the business to ensure processes are accurate thereby reducing the risk to the business
Past successful processes developed and published include: Payment Refunds, Customer Accepts Responsibilities, Reopens, verification, and documentation
Responsible for identifying process gaps and issues, tan partnering wif appropriate resources including peers and other departments to resolve
Provide regular VP updates on the current state of Fraud Inbound Investigations by pulling data from various sources and tan presenting dat information in a concise fashion
Mentor employees thru coaching, feedback and leadership wif goal of minimizing defects and reducing fraud losses
Extensive noledge of Fraud, Credit and Retail Systems (SQL Server, SAS, Teradata, Oracle, Vison, OneFD, First Track, ACM, I2R, GUI, Genasys, Lexis - Nexis, Workstation, CMS/Avaya, Verint, Innovis, Team Sites) and processes

Confidential

Fraud Analyst Manager

Responsibilities:

Managed team of 5 salaried managers and their subordinates in various sites to achieve various goals and expectations in various states remotely
Spearheaded cross-functional workouts between Fraud, Retail, and Credit
Utilized fraud analytics to develop plans to identify and mitigate emerging Fraud trends
Responsible for investigative intelligence & analytics to identify emerging fraud trends across channels, products, services, and account activity
Evaluated financial impact of fraud for international and domestic traffic
Identified automation processes to increase center & operational efficiency, monitor & manage fraud related reference, external and internal data requirements, data cleanliness and concurrency
Co-Lead of fraud policies group, group responsible for establishing policies and procedures