SUMMARY

• Dynamic and effective ServiceNow consultant wif a strong concentration in maintaining professional standards while exploring new opportunities for growth, wif 6+ years of experience in teh IT service industry looking for a ServiceNow consultant position in a company that will capitalize upon teh expertise and experience acquired from my detail - oriented Data Analysis and experience of working at multiple clients.
• Over 5 years of experience working as ServiceNow Consultants (Developer, Admin).
• Proficient in estimation and Project Planning and management.
• Have excellent communication and team management skills.
• Good Knowledge of QA Principles, SDLC & Automated Testing Tools and Configuration management Tools.
• Experienced in developing Test Plans and Test Cases based upon teh business requirements.
• Experienced in Manual and Automation Testing.
• Ability to manage (multiple) projects tasks wif changing priorities & tight deadlines.
• Experienced in implementing Enterprise Applications wif each phase of Software Development Life Cycle (SDLC) including Requirements gathering, Analysis, Design, Reviews, Coding, Unit and Integration Testing.
• Designed and implemented custom full stack React/Redux/Express/MongoDB web applications wif focus on performance and scalability.
• Experienced in developing AJAX interfaces wif libraries and frameworks AngularJS, React JS, JQuery.
• Experience wif MVC JavaScript Frameworks like Angular.js, Bootstrap.js, and D3.js.
• Experience wif MVVM JavaScript Frameworks like Ember.js.
• Extensive experience in implementing designs Patterns Dependency Injection, Data binding and object oriented programming.
• Experience in writing/editing web content, technical and user documentation, business process analysis, process flowcharting and documentation.
• Experience on implementation end-to-end in ITSM Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, CMDB, ESS portal and Service Portal.
• ServiceNowexpert wif experience on implementing end-to-end service catalog, Incident Management Configuration & Asset Management, Change Management and Release.
• Configuration and customization of Help Desk, Change/Incident/Problem/Asset Management Modules based on user requirements.
• Experience in SSO (Single Sign-on) Implementation and LDAP Integration wif AD.
• Experience in integration wif Aurora, salesforce, splunk and other tools.
• Having good experience wif CMDB and Asset management.
• Good knowledge in Discovery, MID server architecture, probes and sensors.
• Experience in migrating configuration between various environments into ServiceNow instances using import sets.
• Defined SLA, OLA and contract for teh customer and configured SLA workflow for teh advance SLA configuration.
• Implemented metrics dashboard to gauge project performance against key process indicators (KPIs) and ascertain that ServiceNow wif other internal systems for obtaining teh order information.
• Hands on experience in developing CMS in ServiceNow.
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly wif customers and clients.
• Extensive experience in Web Applications testing developed in .NET and JAVA.
• Experience in agile and waterfall methodology.
• Good team player and ability to work independently along wif strong problem solving, learning and communication skills.

TECHNICAL SKILLS

• ServiceNow
• ReactJS
• JSX
• Babel
• JavaScript
• WebServices integrations
• Glide Script
• Jelly Script
• AngularJS
• AngularJS2
• ServiceNow Orchestration
• Selenium
• SoapUI
• JMeter
• Bootstrap
• Materialize
• Event Based Integrations
• Web services
• JDBC
• FTP
• SFTP
• LDAP
• SSO.

PROFESSIONAL EXPERIENCE

Confidential

ServiceNow Consultant

Environment: ServiceNow, Asset Management, Incident Management, ITIL, HTML5, JavaScript, Jelly Script, SoapUI, Web Services, HTML, CSS, CMDB, Discovery, Splunk, Integration

Responsibilities:

• Worked wif multiple teams across teh company and conducted cross team analysis.
• Worked on three integrations.
• Created Scripted Rest APIs.
• Create and maintain API and data integration processes betweenServiceNowand other services.
• Created external web services using SOAP Messages and REST.
• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations etc.
• Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.
• Worked on modification of sensors to map CI, application and CI relationships.
• Worked on service mapping to define business services.
• Troubleshoot teh discovery and mapping process as well as create new discovery patterns.
• Configured Discovery Schedules and Worked on Discovery and set up mid servers and check for teh connectivity.
• Using scheduled discovery to discover VDI or computer and mapping to user profile.
• Troubleshoot ITSM issues and Integration related work such as CMDB, LDAP and Network Automation.
• Development of requirement integration components (SSO, LDAP, SOAP).
• Implementation experience of Event based integrations like Mid Servers, TEC, and Web Services.
• Creating teh UI pages and using them in catalog items.
• Created UI Actions, Business Rules, and Client Scripts extensively using Glide Forms, Records, Scratchpad, AJAX and Glide System used in.
• Daily tasks included customizing teh existing or creating new Business Rules, Scripts- Includes; Client catalog script, Client Script.
• Creating UI Actions for Buttons and context menus on form and lists so that teh whole application to any user is user-friendly any easy to handle.
• Creating new complaint modules, fields, UI policies, client scripts and business rules in teh complaint forms according to teh given requirement in order to make teh forms dynamic.
• Hands on experience in creating teh custom Application, Modules inServiceNow.
• Configured teh SLAs for various ITIL processes as per teh client requirements.
• Responsible for loading data intoServiceNowusing Import Sets.

Confidential

ServiceNow Consultant

Environment: JavaScript, XML, HTML 5, jQuery, SCCM, DISCOVERY.

Responsibilities:

• Created functional and technical specifications documents for variousServiceNowmodules. Ensured that teh specs captured all details for complete end to end processes.
• Built forms from scratch and tested teh forms along wif advanced customizations at teh level of UI Macros/UI page as per teh complex requirements.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, knowledge,ServiceCatalog, CMDB inServiceNow.
• Created Business Rules using server side scripting (Glide Record, Glide Element and Glide System).
• IntegratedServiceNowwif LDAP for autantication and authorization.
• Worked on Single Sign on and event based integrations.
• Worked on integrations wif third party applications like Dyne Trace using Web Services, JDBC.
• Development ofServicecatalog which included creating new catalog items, designing workflows, and execution plans.
• Involved in cloning activities like raising teh request for cloning and excluding some tables to not come under cloning. Worked on Fuji to Geneva upgrade issues.
• Involved in migrating code between different environments using update sets.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS and HTML5.
• Configured multiple forms for Asset module using Configuration Management Database.
• Worked on change management module by enhancing teh tool to teh stakeholders and made it easy to understand.
• Resolved typical Users access and roles issues by checking active directory and users table.
• Scheduled teh reports as per teh client requirement.
• Created database views to pull teh reports on variables which are being used by catalog items.
• Wrote Catalog client scripts and UI policies to make client side changes.
• Created teh UI pages to use them in catalog items, Implemented using UI scripts.
• Created Knowledge articles to document teh steps in creating teh catalog items.
• Worked on different kinds of variables and variable sets.
• Worked on order guides, to arrange them in sequential order to make teh user comfortable while raising a request.
• Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form. Writing script includes invoking them in reference qualifiers or variable scripting.
• IntegratingServicecatalog module wif "Net cool" monitoring tool using Web Services and fixing teh issues which come up while teh tolls are getting interacted.

Confidential

ServiceNow Consultant

Environment: ServiceNow, Asset Management, Incident Management, Knowledge, ITIL, HTML5, JavaScript, Jelly Script, Selenium, SoapUI, Web Services, HTML, CSS, and CMDB.

Responsibilities:

• Worked wif multiple teams across teh company and conducted cross team analysis.
• Analyzed application requirements and provided best feasible solutions based on timelines and resources.
• Designed, developed and tested CMDB (Configuration Management) inServiceNow based on specific client needs.
• Worked on Business Rules, Client Scripts and UI Actions for multiple ITIL modules.
• Worked on teh dashboard, introducedknowledgearticles and Customer Service Management.
• Responsible for ensuring thatKnowledgeArticles are maintained, stable, and available to all clients wifout interruption during their working hours during teh process of upgrades.
• Providing subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM,Knowledge, Demand and Release Management modules wifinServiceNowplatform.
• Developed teh Employee Service Center wifin ServiceNow, owning teh HR Service Delivery application.
• Worked on case management, knowledge management, employee document management, service portal, onboarding and transition manager, etc. on HR service delivery module.
• Enabled users to access specific knowledge features using portal framework.
• Experience customizing OOTB widgets to meet requirements.
• Ensured consistency across modules for better alignment of requirements.
• Created and tested UI Actions/ UI Policies in customizing forms and buttons.
• Installed MID servers on remote desktop and conducted tests required for Discovery.
• Consistently worked on Customizing and maintaining various ITIL Modules.
• Continuously worked on technical implementation of various ServiceNow modules such as Incident Management, Change Management, and Problem Management.
• Worked onServiceCatalog, Configuration Management, Reporting, LDAP, Inbound/Outbound emails and Discovery.
• Used ACL's for controlling teh security mechanism inServiceNow. developed and tested custom applications wifin theServiceNowplatform
• Designed teh Content Management System for Variant system which involved layout, CSS & servicecatalog work.
• Gather requirements from development leads, GS&S, ITS, info security team.
• Monitored Incoming Events using Event Binding Rules. Maintained log of rules.
• UI Actions and UI Policies for designing extra buttons and field Validations.
• Involved in Incident Reporting and Change reports to track process of repairs and determine teh current quality of teh application.
• Experience wif XML, HTML, AJAX, Jelly, CSS, jQuery, Bootstrap and AngularJS frameworks.

Confidential

Java Developer

Environment: Struts 2.0, Hibernate 3.0, JSP, RAD, JMS, CVS, JavaScript,, XSL, XSLT, Servlets 2.5, WebSphere Application Server 6.1, Oracle 10g.

Responsibilities:

• Involved in functional study of application.
• Designed Use Case and Sequence Diagrams according to UML standard using Rational Rose.
• Implemented Model View Controller (MVC-2) architecture and developed Form classes, Action Classes for teh entire application using Struts Framework.
• Performed client side validations using JavaScript and server side validations using in built Struts Validation Framework.
• Implemented teh data persistence functionality of teh application by using Hibernate to persistjava objects to teh relational database.
• Used Hibernate Annotations to reduce time at teh configuration level and accessed Annotated bean from Hibernate DAO layer.
• Used HQL statements and procedures to fetch teh data from teh database.
• Transformed, Navigated and Formatted XML documents using XSL, XSLT.
• Used JMS for asynchronous exchange of message by applications on different platforms.
• Involved in designing and implementation of Session Facade, Business Delegate, Service Locator patterns to delegate request to appropriate resources.
• Involved in developing SQL queries, stored procedures, and functions.
• Creation of database objects like tables, views using oracle tools like Toad, and SQL plus.
• Involved in writing Stored Procedure in using PL/SQL.
• Worked on Linux environment for jobs scheduling for inbound data on monthly basis.
• Used JUnit Testing Framework for performing Unit testing.
• Deployed application in WebSphere Application Server and developed using Rational ApplicationDeveloperRAD.