SUMMARY

• 4 years of professional work experience across multiple functions in teh IT industry with 3 years of extensive experience in Salesforce.com CRM and Force.com platform across multiple industries.
• Experienced in analyzing and documenting business requirements, entity relationship diagrams and implementing them to Salesforce Custom Objects, Junction Objects, Master - detail relationships and Lookup relationships.
• Experienced in creating and implementing Roles (hierarchy), Profiles, Email Services, Page Layouts, Workflow Alerts (and actions), and Approval Workflow.
• Experience in Salesforce.com SFA, Force.com API, SOQL, SOSL, Apex Classes, Apex Triggers, Visualforce pages and Integration
• Designed custom formula fields, field dependencies, Validation Rules and search layouts.
• Good experience in working on Eclipse IDE with Force.com plug-in for writing business logic in Apex programming language.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of teh organization.
• Extensive experience customizing and managing standard apps (lead, case management web-to-lead, Web-to case, Email-to-case) and creating custom apps.
• Proficient in Data Migration from traditional applications to Salesforce using Import Wizard and Data Loader.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in databases including MS Access & MS Excel.
• Experience in providing production support, issues analysis and resolution.
• Excellent analytical, de-bugging skills and documentation skills.

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Apex, Apex Classes/Controllers, Apex Triggers, Case Management automation, Workflow and Approvals, Dashboards, SOQL, SOSL, Visual Force (Pages, Component & Controllers), Custom Objects, Sales Cloud, Service Cloud.

SALESFORCE API TOOLS: Eclipse IDE, Apex Explorer, Offline Edition, Lightning, App Exchange Data Loader

LANGUAGES: Apex, SQL, Java, J2EE, JavaScript, HTML, XML, AJAX, R (statistical programing).

OTHERS (APPLICATIONS/SKILLS): JIRA, Heroku, pingOne, pardot, Data Analysis, Wave Analytics (XLMiner, SPSS, Tableau), Agile Methodology, Lean Six Sigma, MS EPM, MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Salesforce.com Administrator/Developer

Responsibilities:

• Performed teh roles of Salesforce Consultant and Administrator in teh organization.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Implemented Workflows, Alerts, and Assignment rules.
• Created tasks for users based on teh workflows.
• Configured various Reports and Dashboards for different user profiles based on teh need in teh organization.
• Created Report Folders to assist managers to better utilize SFDC as a sales tool.
• Designed and implemented various Email templates for Auto-Response to customers.
• Worked on Case Management.
• Involved with SFDC Premier Support and handled teh support cases with teh help SFDC support.
• Training teh end-users of teh SFDC CRM application.

Environment: SFDC platform, Apex Language, VisualForce, Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services

Confidential, Newark, NJ

Salesforce Developer

Responsibilities:

• Work with business and functional teams to gather requirements, design quality solutions, and create development specifications. (Scrum environment)
• Develop and configure thesalesforce.com instances andforce.comapplications.
• Provide on-going support of existing SFDC instances containing Sales and integrated applications.
• Clearly communicate project expectations and solutions to team members and business users.
• Contribute to teh overall application design and layout.
• Evaluate data entry, import processes and ensure proper data quality standards exist for teh CRM applications.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to- Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Debug Apex scripts using Debug Logs and System Log Console to catch exceptions and execute governors and limits.
• Used organization security, network-based security and session security to implement platform security.
• Used Picklists, Dependent Picklists, Record Types to enforce data quality.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data 0quantity and data consistency.
• Created Many-to-Many relationships to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Developed APEX classes, Visualforce pages and APEX triggers to advance teh custom functionality as per teh requirements.
• Work with (on and offshore teams), functional leads to transform new requirements into design and implementation.
• Responsible for unit testing for new enhancements and/or fixes and system integration.
• Work effectively in a team environment consisting of project leads, technical leads, developers, contractors, business analysts, support staff and/or system users.
• Follow SDLC process and help realize application performance maturation.
• Effectively balance and prioritize multiple projects concurrently.
• Capable of recommending alternate choices, trade-offs, and impact analysis

Environment: Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, JavaScript.

Confidential, Fairfield, NJ

Salesforce Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Designed various Custom Reports and Dashboards for different user profiles based on teh need in teh organization.
• Worked with teh development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Interacted with teh Salesforce.com premium tech support team on a regular basis.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Involved in querying Salesforce tables using SOQL & SOSL
• Created teh workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Training teh internal business users to use teh application and develop their own custom reports.

Environment: SFDC platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Roseland NJ

Accounting Software Administrator

Responsibilities:

• Experienced in Inter-company Account Reconciliation using QuickBooks and Microsoft Excel
• Proficient in Invoice processing and vouching using JDE software
• Experience Correcting possible errors and exceptions in intercompany transactions.
• Proficient in Preparing presentation and reporting to senior management
• Expertise in Preparation of financial statements (balance sheets, income statement and statements of cash flows)
• Heavy use of Microsoft excel functions, formulas and correction of miscalculations
• Experienced with General bookkeeping such as checks, deposits and payments.

Environment: Microsoft Excel, JD Edwards, QuickBooks, Microsoft Outlook, PowerPoint, Access