SUMMARY

• Over 8 years of professional experience of which 5+ years of experience with Salesforce.com CRM platform as Developer and Administrator.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement web - based and portals-based object oriented enterprise applications.
• Experience in Development, Administration, Configuration, Implementation, Lightning, and support experience with Salesforce.com CRM platform.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Chatter, Call Center & App-exchange Applications.
• Extensive experience in SFDC Development using Apex Classes and Triggers, Visualforce, Force.com IDE, SOQL and SOSL.
• Experience in SFDC Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Email services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Hands on Experience in implementation and customization of Salesforce.com using Custom applications, Custom Tabs, Custom objects, Custom fields, Pick-lists, Master-Detail relationships, Lookup relationships.
• Having hands on experience in Lightning interface, Aura Framework.
• Extensive experience in data migration and integration using Data Loader.
• In-depth experience in CRM business process like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships and Junction objects.
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.
• Extensive experience in designing Custom Formula Fields, Field dependencies, Validation rules, Work Flows, and Approval Process for automated alerts, Field Updates and Email generation according to application requirements.
• Proficient in Salesforce platform tools like Validation Rules, Workflow Rules and actions, Escalation Rules, Assignment Rules, Approval Processes, Setting Advanced Security Model, Security Settings and controls, Creating Profiles, Roles, Email Services, designing and creating complex relationships, Page Layouts.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Page, Visualforce Components & Controllers.
• Configured and maintained user security permission in compliance with organizational needs.
• Experienced in creating Custom Reports, Analytic snapshot, Reporting snapshot and generating email based on requirements.
• Expertise in working with Sandbox, Force.com, SOQL, and SOSL production environments.
• Experience in migrating data from various systems into force CRM using Data ETL tools - Informatica on Demand.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries.
• Experience with IDE tools My Eclipse, cloud9, GitHub, JBuilder and Eclipse IDE Plug-in.
• Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, My SQL Server.
• Hands on experience in combining custom and standard components with the help of Salesforce lighting.
• Knowledge in designing and upholding Page Layouts, Record Types and constituting Permission based on the necessities of organization hierarchy.
• Experience on tools like Workbench and Data Loader.
• Experienced in web technologies like HTML, XML, CSS, JSP, WSDL, Java Script and SOAP.
• Experience using web services REST API, SOAP API.
• Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Worked as Developer and as well as a Business Analyst for full-cycle projects, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Extensive knowledge of principles of Agile, Scrum and Waterfall methodologies.
• Excellent team player, self-motivated, quick learner with excellent communication skills and troubleshooting capabilities.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Lightning Experience, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, Visual force Pages/ Components, S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading

Salesforce tools: Eclipse, Force.com Eclipse IDE Plug-in, Migration tool, Web Services API, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), and Sand box testing, App Exchange, Apptus, DocuSign.

CRM Packages: Salesforce.com, Oracle CRM on Demand (Release 15, R16, R17, R18 and R19)

Languages: Apex, Visualforce, Java, J2EE, JSP, SQL.

Web Technologies: HTML, XML, CSS, Bootstrap, REST, SOAP.

Packages: MS Office, MS Excel, MS Visio.

ETL Tools: Informatica, Jitterbit, Data loader.

Scripting Languages: Java Script, JQuery and JSON.

Databases: MS SQL Server, My SQL, Oracle10g/9i, MS Access.

PROFESSIONAL EXPERIENCE

Confidential, New York City, NY

Salesforce Administrator / Developer

Responsibilities:

• Experience creating custom objects and integrating existing desktop and web apps with legacy mainframe systems.
• SalesforceAdministrator tasks in Lightning or Classic UI such as, but not limited to configuring: Profiles, Users, Permission Sets, Security Settings, Custom Fields, Objects, Apps, Formulas, Components, Reports, Dashboards, Change Sets, and Data Import / Export.
• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.
• Hands-on experience on service console, sales console and financial service cloud.
• Designed and developed POC’s on Lightning and visualforce pages based on the customer requirements.
• Integrated Salesforce with various legacy systems using the force.com SOAP and REST based web services API.
• Built Entitlements through our internal application to gives access for the applications and integrated into Salesforce and mapped through the permission set.
• Developed Apex classes and extensions to add required functionality to Visual force pages.
• Wrote Apex triggers to implement business logic which sends email to the clients and prospects.
• Experience on working with Single sign on using SAML and canvas applications.
• Used ANT Tool, Stash and change sets to migrate from Dev to QA.
• Developed custom UI's using HTML, CSS, JavaScript and visualforce components.
• Developed Call Center application using CTI adapters and Mobile applications.

Environment: s: Salesforce.com, Apex, Web Services, SOQL, SOSL, Force.com IDE, Visualforce pages, Lightning pages, Aura frame work, Security controls, App Exchange, Email services, HTML, CSS, JavaScript, SAML 2.0 SSO, Canvas.

Confidential, Basking Ridge, NJ

Salesforce Lightning Developer

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Understanding of Field Service specific processes and experience understanding clients needs, engineering business processesand articulating solutions.
• Hands on understanding and experience with implementing Salesforce Field Service Lightning product, FSL Mobile, or alike Field Service product (e.g. ServiceMax, MapAnything, AssetOptics)
• Working with field service lightning for the live chat agent and for service call outs.
• Implemented field service lightning for work orders from any cases
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experience using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Worked closely with the Software Implementation Technical Architect to ensure the solution is technically feasibility and to identify areas to reduce implementation efforts.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Field Service Lightning Experience, Lightning Components, Service cloud, Apex classes and Controllers, HTML, CSS,JSP,XML, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Bloomfield, CT

Sr. Salesforce developer/Admin

Responsibilities:

• Interacted with Product, Sales and Order processing teams for gathering the requirements.
• Created the data structure and planned the security for various profiles.
• Implemented multiple discounts and finance charge calculations on the Opportunity.
• Provided the sales teams the option of generating multiple quotes and automated the Quote acceptance process.
• Created business rules to ensure the data integrity and built the approval processes.
• Created triggers and classes to automate the Opportunity and Quote integration process.
• Created Visualforce Pages to override the standard functionality of Edit and Delete buttons.
• Customized profiles and implemented Object and field level security to hide / restrict data access.
• Enabled territories for better forecasting. Provided technical assistance and guided the developers in the team.
• Implemented bootstrap framework for the minimal page generation tags and used bootstrap styling.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Proficient in building Lightning components using Controllers, Handlers and using these components in Visualforce pages and integration using Lightning Out.
• Developed multiple Custom Objects to the needs of the project.
• Used multiple sandboxes for development of various components of the project.
• Deployed the code to the UAT Environment for testing.
• Built the deployment planning document and did the production migration.
• Created a custom order object to the extensive order processing needs of the business.
• Integrated the Salesforce Order with NetSuite Order.
• Built the Quote templates.
• Helped the Product managers to define the products and cleaning up the data.
• Worked in Agile environment as of solving the issue within deadlines.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Lightning Component, Sandbox data loading, Eclipse IDE Plug-in, Web Services.

Confidential, Wilmington, DE

Sr. Salesforce Admin/Developer

Responsibilities:

• Implemented the Salesforce.com application using Agile, Scrum methodology that involves the iterative development methodology.
• Interacted with various business user groups for gathering the requirements for Salesforce.com implementation and documented the Business and Software Requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Single-Sign on (SSO) integration - Implement Single-Sign on (SSO) for browser based logins to Sales force.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Force.com Sites, Apex, Assignment Rules, Escalation Rules, Sandbox Environment, Validation Rules, Custom Reports, Workflow & Approvals, Dashboards, Custom Objects, Custom Tabs, Creating Packages, Sandbox data loading, and Apex Data Loader.

Confidential, Herndon, VA

Salesforce Team Lead

Responsibilities:

• Worked as Team Leader, managing the developers and performed the roles of Salesforce.com Architect/Analyst and Developer in the organization
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to- lead to track responses to online campaigns.
• Used Apex API to execute flow and transactional statements.
• Experience with Version Controlling of Code through GITHUB.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE.

Confidential, Jersey City, NJ

Salesforce Admin/Developer

Responsibilities:

• Involved in complete life-cycle of Leasing Opportunity portal.
• Managed Off-Shore team of three developers and tracked the process.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Worked forAPTTUSProduct Configuration, Pricing Configuration with some advanced functionality of SFDC.
• Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricing functionality using Workflow, APTTUSApproval Process, APEX, VF andAPTTUSPricing Callback Class.
• Configuring Products (Standalone & Bundle) with complex price rules, Categories, Price Matrix, PL, PLI, Attributes.
• Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user fromSalesforcetoAPTTUSCPQ Quote creation usingAPTTUSAPI's, APEX, Visual Force and Trigger
• Created custom page layout with custom fields and buttons based on the business logic.
• Designed and developed visualforce pages based on the customer requirements.
• Built Visualforce Leasing calculator to calculate the monthly payments based on the total amount financed and residual value.
• Developed Apex classes and extensions to add required functionality to Visual force pages.
• Wrote Apex triggers to implement business logic which sends email to the vendor banks for credit checks and Quote processing.
• Designed and deployed custom objects, custom tabs, validation rules and Auto response rules for automating various steps in leasing.
• Created several workflows and approval process needed in different stages of actual quote processing.
• Worked on SFDC standard Objects like Accounts, Contacts, Cases Leads and Campaigns etc.
• Developed email template which pulls all the data from customer record.
• Worked on tools like Workbench and Data loader.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
• Organized meetings with stake holders to provide information on progress and critical milestones of the project.
• Closely worked with SFDC Admins and Business Analysts in the Org. involved in integration and merging two Salesforce instances. Sales & service Cloud Migrations.
• Worked on Salesforce Live Chat integration. The chat feature enhances the sales process by helping customers during their shopping and helps business to know what customers are looking for.
• Involved in Webinars, training sales person how to use the application.

Environment: Salesforc.com platform, Apex Language, Visual force(Pages, Component & Controllers), Salesforce.com Data loader, Workflow & Approvals, Reports, Service Cloud, Custom Object, Custom Tabs, Email services, HTML, Sandbox, Eclipse, Informatica, ANT migration tool, Eloqua, and windows.

Confidential

Business Analyst / Salesforce Admin

Responsibilities:

• Involved in interactions with Subject Matter Expert (SME's), Project Manager, Developers, and the end-users in multiple JAD sessions for identifying requirements for improving the current loan process.
• Worked extensively with the users and with different levels of management to gather business requirements.
• Demonstrated excellent technical writing skills by developing Business Requirements
• Business Requirement Document (BRD) and Functional Specification Document (FSD)
• Used SDLC methodology for business requirements, business process design.
• Designed Use Cases and worked on activity and sequence diagrams to analyze requirements.
• Maintained and monitored project progress and status through MS Project.
• Created requirements analysis and facilitated design phase artifacts using MS Visio.
• Used SQL to analyze and validate business requirements.
• Assisted the Project Management in setting realistic project expectations and in evaluating
• The impact of changes on the organization and plans accordingly.
• Developed test scenarios and implemented test plan and implemented the same in the production support environment.
• Participated in bug review meetings.

Environment: Salesforce Technologies SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards, SQL, MS Visio, MS Word, MS Excel, MS Power Point, MS Share Point, MS Project

Confidential

Java Developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Worked on developing a web application based on Java.
• Worked on different design patterns.
• Responsible for requirement gathering along with business analyst.
• Responsible for creating and updating applications related understanding documents.
• Actively involved in writing Test scripts and doing System testing for JRE and IE8 browser compatibility for my applications.
• Actively participated in weekly and monthly status& business user meetings.
• Involved in conducting meetings with Pfizer business users for understanding gaps in the CTO applications.
• Creating programs to use JMS and message queuing to process requests.
• Involved in the Development and Deployment of Stateless Session beans.
• Generated deployment descriptors for EJBs using XML.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Involved in writing Managed Beans/Controller logic for assigned modules.
• Responsible for developing the functionalities as peruse case documents.
• Responsible for writing navigation-rules and configuring managed beans in Faces-config.xml file.
• Implemented Java documentation for complete application.
• Deployed the application on Tomcat server at client locations.

Environment: Java 1.4, JSP, HTML, Java Script, Struts, springs, Apache Tomcat, Eclipse, My SQL