SUMMARY

• Around 7 years of experience in Software Development, Requirement Gathering, Analysis, Design, Coding, Testing, Deployment of software applications using MS Dynamics 365, MS Dynamics CRM 2016, 2015, CRM 2013 & 2011 along with .Net 4.0 & 4.5.
• Experience in Web and Windows based application development using Microsoft Technologies like Framework, C# .Net, XML, JavaScript, jQuery, AJAX, HTML and SQL.
• Experience in developing complex applications on Microsoft Dynamics CRM platform with Ribbon Chart, Role Based Views, XRM Toolbox, Ribbon Workbench, North52, Snapshot and Sitemap customizations, Microsoft Visual Studio, Windows PowerShell.
• Expertise in customizing the Entities, Attributes, customizing Views and Forms, Actions, Quick Create forms, Quick View Forms, Business Rules, SLA, Email Configuration, New Routing Logic.
• Expertise in configuring Security roles, Business Units, Teams, Field Security Profiles, Business Entities, Custom Entities, call outs to CRM API, and CRM plugins.
• Experience in developing of custom WCF web services, Dialog based Workflows, plug - ins and integrating custom web pages into CRM.
• Designed and customized Dashboards, CRM forms, Ribbons, Sitemap, Plug-ins, Workflows, Dialog, Custom Work flows, Web Resources.
• Having hands on experience of SSRS (SQL Server Reporting Services), (SQL Server Integration Services), SSAS (SQL Server Analysis Services), Dashboard customization with complex charts built from SSRS.
• Writing/designing automated unit tests for quality and performance metric gathering.
• Experience in Designing documents like Functional, Technical, Unit test and user manual documents.
• Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#, .NET.
• Exposure in configuring and working with Windows, IIS, Outlook with CRM plug-in, SharePoint.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 strong knowledge of Object-Oriented concepts.
• Knowledge on CRM 2016 features like Project Service, Field Service, Customer Self Service Portal and Analytics Feature for Power BI Integration, Excel Template etc.
• Worked extensively with Agile Methodologies such as Extreme Programming, Scrum, Waterfall Methodologies and Test-Driven Development (TDD) and Design Patterns.
• Experience with integration and functional testing, SCRUM methodologies and Sprints.
• Experience in client management and system development, design, implementation, creating, updating, and reviewing project plans.
• Excellent analytical, logical and interpersonal skills.

TECHNICAL SKILLS

ERP Technologies: MS Dynamics CRM 4.0, 2011, 2013, 2015, 2016, D365, SharePoint 2015

Tools: XRM Toolbox, Sitemap Editor, Snapshot, North52, Role Based Views, Ribbon Workbench, Power Objects, Visual Studio 2 / 2012

Programming Languages: C#, .NET, HTML, Java Script, CSS, XML, SQL.

SQL Server Technologies: SSRS, SSIS, SSAS and SQL Server Data Tools.

Databases: MS SQL Server, My SQL

Protocols: FTP, SOAP, TCP/IP, HTTP, HTTPS

Scripting Languages: Java Script, Batch file Scripting, PowerShell Scripting.

PROFESSIONAL EXPERIENCE

Confidential, Bethpage, New York

MS Dynamics CRM Consultant

Responsibilities:

• Involved in requirements gathering, analysis and project planning.
• Customized MS Dynamics CRM 2015 application based on the business requirement.
• Created Security Roles, organizations, business units, groups and their relationships.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM 2015, according to their business process.
• Lead overall operational Subject Matter Expertise (SME) and act as escalation point of contact for issues regarding CSPP/Emerging Programs activations & quoting and ordering.
• Lead and manage project implementations, upgrades and configurations of Dynamics 365 Sales and Service, including data importing and migrations into Dynamics CRM365 Sales and Service.
• Experience in customizing Sitemap though Sitemap Editor and creating custom Dynamics 365 Apps using App Designer in Microsoft Dynamics CRM.
• Created several client-side extensions using JavaScript, CSS and HTML.
• Migration of data from Excel source to CRM using SSIS.
• Upgraded Dynamic CRM from 2015 to Dynamics 365.
• Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management.
• Integrated with SSRS to support reporting, data analysis, and business planning.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Created SSIS packages for different data loading operations for many applications.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Configuration of MS Dynamics CRM with Microsoft Outlook.
• Imported contacts from existing application into MS Dynamics CRM 2015 using the WCF.
• Worked on setting up relationship between System and Custom entities.
• Used extensively jQuery and JavaScript for client-side validations and access data within HTML.
• Used JavaScript for client-side validation and design of the web site to suit other browsers.
• Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in the Microsoft Dynamics CRM 2015.
• Design Master Page of Case Management as the Web Portal for the data entry using C#, .NET.
• Created Custom Entities, Custom attributes for individual business used MS Dynamics365, according to their business process.
• Involved in update of Microsoft DynamicsCRMfrom .
• Customized Dashboards based on the custom reports and charts created Used Visual studio test project and performed unit testing including both automated and manual testing.
• Document management with SharePoint integration.
• Created User Defined Functions, Stored Procedures and Views using SQL Server 2012.

Confidential, Westbury, New York

MS Dynamics CRM Consultant

Responsibilities:

• Analyzed the business requirements and advised feasible solutions to achieve business goals.
• Worked on Development Strategy with other developers.
• Used Scribe to Integrate Customer details and Sales Information from Sound Bank to MSCRM.
• Customized various system entities and created custom forms, custom fields, custom views etc.
• Created all the security roles and users accordingly in the system based on roles.
• Perform one to one requirements gathering session with Business users and prepared the Enhancements lists in-service Module.
• Design and Develop Complex ERM to describe the relation between Different custom and system entities.
• Worked withCRMSDK for customize the entities, Fields Forms etc.
• Developed workflows to automate various business processes.
• Developed Plug-ins inCRMto facilitate complex business rules and validate data, create events.
• Responsible for Providing redundancy and backup support for other team members.
• Responsible for preparing Functional Specification Documentation.
• Designed Service Module comprising several libraries, workflows and other CRM customization.
• Gathered a variety of data points for reporting services.
• Developed complex reports using SSRS and deployed into MSCRM.
• Consume data and services from other enterprise applications and update related CRM 2015 entities accordingly.
• Developed ODATA endpoint on required entities inCRM.
• Developed Jscript libraries for various data validations and customizations.
• Designed the Security Model for the production environment.
• Created Dashboards, Views, Reports and Charts.
• Demonstrated proficiency with Microsoft .NET 3.5+ development using C#.
• Worked on the initial setup for the Production environment created Business Units, Roles and users, imported accounts and assigned ownership.
• Designed and created training material for the end-client.

Confidential, Maplewood, Minnesota

MS Dynamics CRM Developer

Responsibilities:

• As a part of the team worked on requirement analysis, effort estimation and high-level design document.
• Customized the MS Dynamics CRM Entities, Forms and views, as well as workflows around that needs for an interface.
• Created Users, Teams, Custom Security Roles, privileges/rights to Roles, assigning and sharing of Records.
• Configured, customized Microsoft Dynamics CRM 2011, 2013 application software multiple times to meet business needs.
• Created Custom Web resources using Java Script to validate forms.
• Customized Dashboards based on the custom Views, Reports and Charts.
• Created Organizations, Business Units, Groups and their Relationships.
• Customized the Sitemaps, UI and used Ribbon Work Bench to customize the ribbon which is a replacement of the toolbar in all the recent Microsoft Applications.
• Customized the Sitemaps using XRM toolbox.
• Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Translated user requirements into usable interfaces to align them with business goals.
• Created several client-side extensions using JavaScript, CSS and HTML.
• Integrated MS Dynamics CRM with other system applications, such as Outlook.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
• Worked on setting up relationship between System & Custom entities.
• Developed Web UI Development using AJAX approaches in the product.
• Used Unit Testing frame work for .NET Technologies.
• Involved in the design of the Database and Developed Stored Procedures using SQL for all the interaction with the database.

Confidential

MS CRM Developer

Responsibilities:

• Analyzed the business requirements and advised feasible solutions to achieve business goals.
• Worked on Development Strategy with other developers.
• Used Scribe to Integrate the Customer details and Sales Information from Sound Bank to the MSCRM.
• Customized various system entities and created Custom forms, Custom fields, Custom views etc.
• Perform one to one requirements gathering session with Business users and prepared the Enhancements lists in-service Module.
• Created all the Security Roles and users accordingly in the system based on roles.
• Design and Develop Complex ERM to describe the relation between Different custom and system entities.
• Worked withCRMSDK for customize the entities, Fields Forms etc.
• Developed workflows to automate various business processes.
• Developed Plug-ins inCRMto facilitate complex business rules and validate data, create events.
• Responsible for Providing redundancy and backup support for other team members.
• Responsible for preparing Functional Specification Documentation.
• Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Gathered a variety of data points for reporting services.
• Developed complex reports using SSRS and deployed into MSCRM.
• Developed ODATA endpoint on required entities inCRM.
• Developed Jscript libraries for various data validations and customizations.
• Designed the Security Model for the production environment.
• Created Dashboards, Views, Reports and Charts.
• Demonstrated proficiency with Microsoft .NET 3.5+ development using C#.
• Worked on the initial setup for the Production environment created Business Units, Roles and users, imported accounts and assigned ownership.
• Designed and created training material for the end-client.

Confidential

Dot Net Developer

Responsibilities:

• Involved in design, development of application using .NET Framework as an application Framework.
• Implemented input validation using theASP.NET Input Validation Controls.
• Implemented Forms-based Authentication inASP.NET to authenticate the users.
• Designed and Implemented the Data Access Assembly using ADO.NET, VB.NET, and SQL Server.
• Worked with the database using ADO.NET library.
• Configured Web.Config file for the configuration of the entire Web Application.
• Developed ASP and VB pages to meet the business requirements and involved in replace VB pages with redesigned VB.NET pages.
• Created stored procedures in SQL Server 2005, wrote the SQL statements using T-SQL, executed and tested stored procedures on SQL Server 2005.
• Developed Interfaces for data exchange using SQL Server, Visual Basic and XML.
• Developed Web UI Development using AJAX approaches in the product.
• Designed and developed Business Logic, Data Access COM Components in Visual Basic and deploying in COM+ application.
• Used Unit Testing frame work for .NET Technologies.
• Designed and generated reports using Crystal Reports.
• Wrote stored procedures and SQL statements to access data from SQL Server 2005 Database.
• Involved in the design of the Database and Developed Stored Procedures using SQL for all the interaction with the database.