Professional Summary

• Assess employee talent. Recommending and implementing personal development plans.
• Mentoring and coaching employees, optimizing the opportunity for employees to achieve their goals.
• Evaluating organizations performance and potential.
• Planned, designed and implemented corporate training collaborating with department heads and business units to optimize their team’s performance and potential.
• Excellent presentation skills.
• Strong analytical problem solving skills.
• The ability to assess individual skill levels in a large classroom environment giving more attention to those who need it and allowing others to progress at an acceptable pace to keep the learning environment pleasant, interesting and meaningful.
• Taught BusinessObjects public training classes Web Intelligence, Desk Top Intelligence, Dashboard Design, Performance Manager, Universe Design, Crystal XIR2 and Crystal Xcelsius.
• Taught BusinessObjects Administrating Servers, Users and Content, Deploying a Solution, Data Integrator.
• BusinessObjects Business Intelligence 5.1 – XIR2 and Crystal Enterprise XI with 10+ years of BusinessObjects Business Intelligence products including migration to the newest platform and version of XI.
• 10+ years includes many aspects within the information systems field including business intelligence Data analysis, database design and business intelligence implementations and training.
• 10+ years Training highly technical subjects to hundreds of end users. Directly managed organizational groups employing 15-200 personnel Groups included development, operations, communications, training, scheduling, policies & procedures, implementation and maintenance.
• Effective at communicating technical information to the technical and non-technical professionals.
• Extensive experience in creating reporting systems utilizing OLAP and ad-hoc technologies.
• Solid leader as well as a balanced manager and team member.
• Strong ability to interact with senior levels mangament.
• Strong ability to manage customers as well as vendors.
• Effective team member, mentor and self starter.

Technical Summary

Software/Databases:MS SQL Server 6.5,7.0, 2000 ,2003, & 2005,Access,Oracle 8 , 8i,9i, and 10i DB2,Cognos Business Intelligence Applications,BusinessObjects Business Intelligence pplications
hrough 3.1 version ,Crystal Enterprise,Data Quality,Universe Design ,Dashboard Builder,Performance Manager,Xcelsius,Data Integrator,Web Intelligence,DeskTop Intelligence,XIR2,Visual asic,MS office Suite,Toad,SAP-R3,Multiple Accounting Package.Programming Languages:Visual Basic,SQL,PL/SQL,Transact SQL,HTML,XML,JavaScript.

Professional Experience 

Confidential
09/09 –Present BusinessObjects/Crystal Report Developer/Software Engineer/Training Specialist

• Develop Crystal Reports for the foundation using Crystal Report Writer 8.5.
• 1.Design
• 2.Training Best Practices
• 3.Scalability
• 4.Optimization existing reports by modifications of contexts and creation of variables and formulas.
• 5. Support existing reports and fixing diversions.
• Reports/Training.
• Tiering file auto-generation (knowledge transfer)
• Publishing.
• Data Dictionary
• Reports Library
• Drill down functionality.
• Preparations for future implications/training (scalability, improved reporting.

Confidential 
08/08 –03/09 BusinessObjects Migration Specialist/ Software Engineer/Training Specialist

• Migration of BusinessObjects 6.5 to 3.0
• Training for BI to scale database.
• Training for BI to maintain database.
• Universe design
• Design
• Training Best Practices
• Scalability
• Optimization of universes by modifications of contexts and creation of variables and formulas.
• Support existing Universe and fixing diversions.
• Optimizing Web Intelligence.
• Reports/Training.
• Tiering file auto-generation (knowledge transfer)
• Publishing.
• Drill down functionality.
• Preparations for future implications/training (scalability, improved reporting.
• Migration of BusinessObjects Web Intelligence 6.5 to BusinessObjects 3.0
• Migration of Business Objects Web Intelligence to BusinessObjects Web Intelligence 3.0 in the Windows environment.
• Developed New BusinessObjects Web Intelligence report in version XIR2 and 3.0 for Business Units.
• Created design and implementation documentations for BusinessObjects 6.5,XIR2,and 3.0.
• Created Best Practice documentation for BusinessObjects XIR2 Universe Design in their environment.
• Created Best Practice documentation for BusinessObjects XIR2 Web Intelligence
• Created Web Intelligence Orientation documentation as part of the migration process. Hold orientation and training in InfoView and Web Intelligence at 4 locations.
• Mentored new Web Intelligence End Users in Report Development.
• Instrumental in creating new report standards for new report creation for a consistent look and feel.
• Developed new reports with Web Intelligence along with maintaining existing reports.

Confidential, CA 
04/08 – 07/08 BusinessObjects Migration Specialist/Data Quality/Data Integrator/Data Services Specialist

• Migration of BI Database rebuilds from scratch; add extra territories.
• Training for BI to scale database (adding territories, periods, attributes).
• Training for BI to maintain database.
• DQ/DI integration.
• Optimize DQ.
• DI integration.
• ETL efficiencies/optimization.

• Created relational database used in Universe Design
• Universe design
• Design and develop new Universe for adhoc and Web Intelligence reports.
• Training
• Scalability
• Optimization of universes
• Optimizing Web Intelligence.
• Reports/Training.
• Tiering file auto-generation (knowledge transfer)
• Pricing analysis
• Publishing.
• Drill down functionality.
• Preparations for future implications/training (scalability, improved reporting.

Confidential 
11/07 – 03/08 BusinessObjects Migration Specialist

• Migration of BusinessObjects Web Intelligence 6.5 to BusinessObjects XIR2 windows based using Active Directory.
• Migration of Business Objects Desk Top Intelligence to BusinessObjects Desk Top Intelligence and Web Intelligence XIR2 in the UNIX environment.
• Developed New BusinessObjects Web Intelligence report in version XIR2 for Business Units.
• Modification of Universe
• Supportof existing Universes.
• Converted DeskTop reports to Web Intelligence XIR2.
• Created design and implementation documentations for BusinessObjects XIR2.
• Created Best Practice documentation for BusinessObjects XIR2 Universe Design
• Created Best Practice documentation for BusinessObjects XIR2 Report Design
• Created Best Practice documentation for BusinessObjects XIR2 Web Intelligence and Desktop Intelligence.
• Created Best Practice documentation for BusinessObjects XIR2 Dashboard Building and Performance Manager.
• Created Web Intelligence Orientation documentation as part of the migration process.
• Created all training materials and manuals for End Users.
• Held orientation and training for 249 end users.
• Mentored new Web Intelligence End Users in Report Development.
• Managed APOS Archive Manager for old Crystal Reports.
• Instrumental in creating new report standards for new report creation for a consistent look and feel.
• Maintained old DeskTop reports as well as new Web Intelligence reports.

Confidential 
03/07 – 07/07 BusinessObjects Developer

• Developed New BusinessObjects Web Intelligence report in version XIR2 for Business Units.
• Worked with offshore teams organizing report development standard procedures and converting desktop reports to Web Intelligence reports. 
  Coordinating the upgrade from BusinessObjects 6.5 to XIR2
• Converted DeskTop reports to Web Intelligence XIR2.
• Created design and implementation documentation.
• Instrumental in creating new report standards for new report creation for a consistent look and feel.
• Maintained old DeskTop reports as well as new Web Intelligence report.
• Mentored team members as needed.
• Provided expertise in decisions in which reporting tool should be used for existing and new reporting needs.
• Tuned SQL queries for speedy extraction of data. Created complex reports for various Applications using the Universes, free hand SQL as the main Data Providers.

Confidential. 
1/06 – 03/07 Director Education Services/Consultant

• Taught BusinessObjects public training classes Web Intelligence, Desk Top Intelligence, Dashboard Design, Performance Manager, Universe Design, Crystal XIR2 and Crystal Xcelsius.
• Taught BusinessObjects Administrating Servers, Users and Content, Deploying a Solution, Data Integrator.
• Created large complex Universes for Financial Lending Corporations such as American Equity Mortgage, US Bank, National Bank, Automotive Sales, Health Care Organizations, Office Supply Company, and various other industries.
• Maintained the whole environment (TEST, DEV and PROD).
• Created complex reports for various Applications using the Universes, free hand SQL as the main Data Providers.
• Updated and maintained Universes to meet new reporting requirements.
• Created Universe to support Ad-hoc reporting and also created user defined objects.
• Modified Universes where needed to pull the required information in reports.
• Support of existing Universes .
• Performed Server Management Tasks, using Central Configuration Manager (CCM) and Central Management Console (CMC).
• Clustered Central Management Server (CMS) machines.
• Configured File Repository Servers, Crystal Report Job, Cache and Page Servers, LOV Job server, Web Intelligence Job and Report Servers, Desktop Intelligence Job, Report and Cache Servers, Destination Job Server, Program Job Server and Event Server.
• Applying patches, hot fixes, critical fixes, service packs and testing/applying security patch. Managed APOS Archive Manager for old Crystal Reports for several clients.
• Requirement Collection, Documentation & high-level design.
• Developed Functional (Business terms) and Technical Design documents.
• Imported data from Business Objects 6.x & Crystal Enterprise 10 to Business Objects Enterprise XI.
• Intergraded data from production to the new developed Data Warehouse using BusinessObjects Data Intergraded as the ETL tool.
• Created the reports using Business Objects features such as Queries, Slice and Dice, Drill Down, @Functions, Cross Tab, Master Detail and Formula\'s etc R2.
• Configured BO Server Products like Web.
• Worked with database connections, SQL joins, cardinalities, loops, aliases, views, aggregate conditions, parsing of objects, LOVs, and hierarchies.
• Tested Reports and deploy them over web.
• Deployed reports to Repository through Info View Intelligence.
• Scheduled Business Objects Reports using InfoView.
• Design, development, maintains the Report portal, which provides user access to scheduled reports preferences and report parameters.
• Installed Business Objects Repository.
• Created and maintained Corporate Dashboards in Dashboard Manager, and Performance Manager.
• Created and maintained Dashboards in BusinessObjects Xcelsius 4.5.
  

Confidential 
12/05 – 02/06 
BusinessObjects Public Education/Instructor/Developer

• Trouble Shooting In Business Objects Enterprise.
• Developed complex Universes based on client’s requirements.
• Taught BusinessObjects public training classes Web Intelligence, Desk Top Intelligence, Dashboard Design, Performance Manager, Universe Design, Crystal XIR2 & Crystal Xcelsius , Taught BusinessObjects Administrating Servers, Users and Content, Deploying a Solution.
• Maintained the whole environment (TEST, DEV and PROD).
• Updated and maintained Universes to meet new reporting requirements.
• Performed Server Management Tasks, using Central Configuration Manager (CCM) and Central Management Console (CMC).
• Clustered Central Management Server (CMS) machines.
• Configured File Repository Servers, Crystal Report Job, Cache and Page Servers, LOV Job server, Web Intelligence Job and Report Servers, Desktop Intelligence Job, Report and Cache Servers, Destination Job Server, Program Job Server and Event Server.
• Applying patches, hot fixes, critical fixes, service packs and testing/applying security patch. Managed APOS Archive Manager for old Crystal Reports for several clients.
• Requirement Collection, Documentation & high-level design.
• Developed Functional (Business terms) and Technical Design documents.
• Imported data from Business Objects 6.x & Crystal Enterprise 10 to Business Objects Enterprise XIR2.
• Configured BO Server Products like Web Intelligence.
• Worked with database connections, SQL joins, cardinalities, loops, aliases, views, aggregate conditions, parsing of objects, LOVs, and hierarchies.
• Tested Reports and deploy them over web.
• Deployed reports to Repository through InfoView.
• Scheduled Business Objects Reports using InfoView.
• Installed Business Objects created Repository.

Confidential 
12/04 – 12/05 
Business Analyst/Software Engineer

• Analyzing the business needs, data, and database structure to obtain report specifications.
• Evaluating data and business needs from multiple data sources for developing, and implementation of Crystal Enterprise and Business Objects XI reports. Configured File Repository Servers, Crystal Report Job, Cache and Page Servers, LOV Job server, Web Intelligence Job and Report Servers, Desktop Intelligence Job, Report and Cache Servers, Destination Job Server, Program Job Server and Event Server.
• Applying patches, hot fixes, critical fixes, service packs and testing/applying security patch. Managed APOS Archive Manager for old Crystal Reports for several clients.
• Creating a bridge between custom accounting package and commodity trading system through Business Objects as the only tool used to reconcile between both systems.
• Providing on –site training and documentation for administrators and users.
• Implementing new standards and processes for Source Safe, Crystal Enterprise, E-Portfolio and Business Objects.
• Developing Crystal Reports using, 8.5, 9.0, Crystal Enterprise 10, Business Objects XI, using stored procedures, SQL Queries, views, functions and hard coding.
• Troubleshooting software and hardware problems for end users. 
  

Confidential 
02/03 – 08/04 Business Analyst/Software Engineer

• Maintained the whole environment (TEST, DEV and PROD).
• Analyzing the business needs, data, and database structure to obtain report specifications.
• Installing, configuring and implementing Cognos Impromptu and PowerPlay applications.
• Evaluating data and business needs from multiple data sources for designing, developing, and implementation of impromptu and PowerPlay.
• Designing, developing and implementing Cognos Impromptu catalogs, PowerPlay cubes plus hundreds of Impromptu and PowerPlay reports.
• Providing on-site training and documentation for administrators and users. Implementing new standards and processes for Cognos.
• Provide in-house training on custom accounting software.
• Provide daily management of all in-house databases including SQL and Access.
• Troubleshooting software and hardware problems for end users. 
  

Confidential 
08/02 – 02/03 Software Engineer/Instructor/Business Analyst

• Developing Custom Crystal Reports using 8.0 and 8.5 using stored procedures, SQLQuery, and hard coding.
• Creating functional views and stored procedures using Crystal 8.5 from existing tables within the database.
• Creating new tables within the SQL Database as needed. 
  

Confidential 
07/01 – 08/02 Business Analyst

• Creating new tables within the SQL Database as needed.
• Analyzing the business needs, data, and database structure to obtain report specifications designing, developing and implementing Cognos Impromptu catalogs, PowerPlay cubes and Impromptu and PowerPlay reports.
• Designing and maintaining report specifications and all report documentation Creating stored procedures and views using existing database tables.
• SQL Query for data verifications and testing.
• Wrote test plans and procedures. 
  

Confidential 
05/00 – 07/01 Software Engineer /Business Anaylst

• Creating custom Crystal Reports using 7.0, 8.0, and 8.5 Using ODBC connections to database.
• Creating stored procedures from the existing tables within the database.
• Create new tables within the existing database as needed.
• Writing stored procedures to create test data for Quality Assurance.
• Visual Basic 6.0 as the GUI development for the accounting software package.
• Created custom Crystal reports to fit the financial reporting needs assuring them to be both GAAP compliant with accounting integrity.
  

Confidential 
02/98 – 05/00 MIS Director

• Directing, designing, developing, implementing management information systems consisting of Automation Plus Accounting Application.
• Cognos Impromptu, PowerPlay client and web reporting environments.
• Crystal Report environment, MS Access and SQL databases in support of accounting, sales, and customer service business units.
• Designed, developed time card systems using Crystal Reports for the Customer Service Department to eliminate duplication of data entry and to track service times and requirements as well.
• Designed, developed and conducted in-house training related MIS supported applications.
• Managed Novell Intranet and LAN/WAN environments. 
  

Confidential 
02/97 – 11/02 Software Instructor/Consultant/Business Anaylst

• Conducted training classes for Custom Accounting Software all over the United States.
• Analyzing the business needs, data and database structure to obtain report specifications.
• Designed, developed policies and procedures to insure full utilization of a real time accounting software package that included general ledger, accounts receivable, accounts payable, payroll, inventory, sales analysis, customer service call dispatch and lead sales tracking.
• Migrated legacy accounting system to new accounting system.
• Designed, developed and implemented accounting reports utilizing Crystal Reports, Access and SQLscope data views where required.
• Designed and implemented a custom report in Crystal to track technician times spent on service calls to track warranty time and labor analysis for management to better utilize technician to produce maximum productivity.
• This time card application created in Crystal is also used for time keeping in payroll.
• Testing data to insure accounting software conversion is accurate and balance with old accounting software data.

Certifications

Certified Novell Network Administration 4.0 
Certified BusinessObjects Business Intelligence 5.1 – XIR2 , 3.1
Certified Crystal Enterprise XI
Certified BusinessObjects Xcelsius 
Certified BusinessObjects Enterprise