SUMMARY

• 9 Plus years of experience as a Sr. Business System Analyst dedicated to Salesforce, UX and ServiceNow within the Agricultural, Insurance, Mobile, Entertainment and Airlines Industry
• Proficient in Gathering Requirements and analyzing them and documenting. Very experienced in scheduling JAD (Joint Application Development) with End Users, Stake Holders, Subject Matter Experts, Developers and Testers
• Performed GAP Analysis (current state and future state) and AS - IS and T0-BE process
• Worked on Project Charter, BRD (Business Requirement Document), RFP (Request for Proposals), FSD (Functional Specification Document), Use Case document, Epic, Features, and User Stories
• Participated in all phases of Software Development Life Cycle (Agile, SCRUM, RUP, and Iterative) and involved in Six Sigma process analysis
• Perform Release Management, Change Management, bug fixes, and production support.
• Experience with Wireframes/Sketches, User Interface, UX design and Screen design
• Expert in Visio, Process Flow Diagrams, Activity Diagrams, Cross Functional Diagram, Swim Lane Diagrams, Use Case Diagrams
• Actively involved in developing, executing and managing Unit testing, Integration testing, System testing, Regression testing, GUI testing, and User Acceptance Testing (UAT)
• Experience in creating test plans, test cases, defect tracking, writing Bug report for system testing
• Excellent communication, analytical, interpersonal and presentation skills with an ability to manage multiple projects simultaneously

TECHNICAL SKILLS

Methodologies: Agile Scrum, Six Sigma, RUP (Rational Unified Process) and Water Fall

Microsoft Tools: Visio, Word, Excel, Access, PowerPoint and Photoshop

Platforms: Windows, Web services, UNIX, Java Version1.6, .net framework 4.0, Apptus, Visual Force, ASP.NET, Informatica Power center 10.1v, Salesforce.com, Digital Marketing, e-Commerce, SQL Server 2008

Content management system: Adobe CQ5, Word Press

Cloud computing: Service now and Salesforce.com

Testing Tools: HP Quality Center

Technical Documentation: BRD, FSD, FRD, Use Case Documents, RFP, Wireframes, UML Diagrams, Features, Epic, User Stories and Acceptance Criteria

Technical Skills: TFS (Team Foundation Server), Rally, Version 1, Jira and VSTS.

PROFESSIONAL EXPERIENCE

Confidential, Arden Hills, MN

Sr. Salesforce Business System Analyst

Responsibilities:

• Conducted in-person and virtual meetings with Salesforce Technical Team and Salesforce Business Team to begin conversations on Business Requirements.
• Identified Salesforce Capabilities and created them as Epics and User stories with in VSTS and performed review sessions with business partners and gathered sign offs.
• Actively engaged with Salesforce Admins, Salesforce Developers and Salesforce Testers to discuss on Salesforce Standard Objects, Custom Objects, User Profiles, Roles, Permission Sets, Page layouts, Reports and Rules and generated Process builders as needed.
• Performeddeep Data analysis, researched Source and Target systems, identified impacts, Proposed Solutions, CreatedMapping Documentsand further responsible to migrate the Data in to theSales cloud Productionenvironment viaData loader.
• Worked with Cross-functional teams (Kentico, Salesforce Sales cloud and Marketing Cloud) to gather requirements, analyzed them, documented and performed review sessions and gathered feedback/sign off.
• Conducted Sprint Planning, Sprint Prioritization and Backlog Grooming sessions and provided status updates to the respective audiences.
• Performed administrative tasks for the VSTS tool as needed.
• Perform Release Management, Change Management, bug fixes, and production support.
• Ensured data extracts are properly mapped from the input files received from the Vendor system (Sysco, Blacksmith, Cool School, Vermont Creamery) to our internal system (Hadoop) to target system (Salesforce) by using Informatica Power Center (ETL) and Informatica Cloud.
• Guided Quality Assurance team in reviewing Test Strategies, Test Plans and Test Cases and performed testing as needed.
• Conducted walkthroughs and Sprint demo sessions with End Users.
• Worked with geographically located teams which included off shore teams.

Environment: MS Visio, MS Office Suite, MS Word, MS Excel, Salesforce lightning platform, Apptus, Apex Language, Visualforce (Pages, Component & Controllers), API, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Informatica Power center 10.1v (ETL), Informatica Cloud, ITSM, Horton work hdp 2.6, Marketing Cloud and VSTS

Confidential, Cedar Rapids, IA

Salesforce Business System Analyst

Responsibilities:

• Conducted in Person and Virtual meetings with Salesforce Technical Team and Salesforce Business Team to begin conversations on Business Requirements
• Extensive Knowledge in Converting Business Requirements into Salesforce IT Requirements and Salesforce Configuration Requirements within JIRA
• Performed deep Data Analysis, researched source system database (SQL Server) to ensure that the extracts are properly mapped to target database (Salesforce) by using Informatica Power Center(ETL)
• Created Master data document and further responsible for creating mappings based on Business Users, as well as updating necessary changes to the requirements
• Worked with Cross-functional teams (Salesforce, Informatica and SQL Server) for the Data Loads
• Handled Production Support Tickets and provided necessary updates to the Team
• Created UML Diagrams such as Process Flow Diagrams to identify flow of the Data
• Worked collaboratively with team members to break down larger user stories (Epics) into small stories for execution
• Actively engaged with Salesforce Admins, Salesforce Developers and Salesforce Testers to discuss on Salesforce Standard Objects, Custom Objects, User Profiles, Roles, Permission Sets, Page layouts and Rules
• Conducted Technical grooming sessions with Business and Technical teams and performed review sessions with business partners to gather sign offs
• Guided Quality Assurance team in reviewing Test Strategies, Test Plans and Test cases
• Worked with Geographically located teams which included off shore teams
• Conducted Walkthroughs and UAT demo session with End Users

Environment: MS Visio, MS Office Suite, MS Word, MS Excel, SQL Server 2008, Salesforce lightning platform, Apptus, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Informatica Power center 10.1v(ETL) and Jira.

Confidential, Madison, WI

Salesforce Business System Analyst

Responsibilities:

• Conducted in Person meetings with Salesforce Admins and Business Owners to begin conversations on Business Requirements
• Lead JAD Session’s and assisted Salesforce Admins, Business owners and Scrum Master towards Process improvement
• Extensive Knowledge in Converting Business Requirements into Salesforce IT Requirements and Salesforce Configuration Requirements within Team Foundation Server
• Involved in daily meetings with Technical and Non- Technical audiences to work on User stories
• Handled Production Support Tickets and provided necessary updates to the Team
• Customized Page Layouts for Accounts, Opportunities and Contacts depending upon Users roles and groups
• Implemented various Workflows, Approval Process, Email Alerts, and Validation Rules to validate the data and optimizebusinesslogic
• Worked collaboratively with team members to break down larger user stories (Epics) into small stories for execution
• Worked closely with Business Users to discuss on life insurance products
• Actively engaged with Salesforce Admins and Salesforce Developers to discuss on Salesforce Standard Objects, Custom Objects, User Profiles, Roles, Permissions and Rules
• Worked with Source System Subject Matter Experts (SMEs) to ensure that the extracts are properly mapped for data mapping and querying
• Performed data analysis, created data mappings and data interface documents as well as updated necessary changes to requirements and functional specifications
• Conducted Technical grooming sessions with Business and Technical teams and performed review sessions with business partners to gather sign offs
• Guided Quality Assurance team in writing Test Strategies, Test Plans and Test Cases as well as assisted in implementing
• Conducted Walkthroughs and UAT demo session with End Users
• Worked with offshore teams

Environment: MS Visio, MS Office Suite, MS Word, MS Excel SQL Server 2008, Salesforce.com platform, Apptus, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services and TFS.

Confidential, Bellevue, WA

UX Business Analyst

Responsibilities:

• Assisted the Sr. Product Owner in managing and grooming the Product Backlog
• Responsible for documenting the User Stories in Rally tool
• Conducted meetings and JAD Sessions to get an approval on Functional Specification Document, User Stories and Acceptance Criteria
• Acted as a Liaison between the Confidential Business team and the Technical team
• Performed Review Sessions with various business partners to gather sign offs
• Worked closely with the UX team (POP Digital Marketing Company) and guided Wireframes and Visual Comps for the Responsive Web design (Desktop, Tablet and Mobile) to easily communicate it to the users
• Worked with team members to agree on a set of achievableSprint Commitments in Agile Methodology.
• Conducted Functional and Technical grooming sessions with Business/Technical/API Teams
• Created UML Diagrams such as: Sequence Diagrams, Swim Lane Diagrams and Process Flow Diagrams
• Conducted Walkthroughs and UAT Demo Sessions with End Users
• Communicated with Java developers about the functional requirements/User stories
• Worked with offshore

Environment: MS Visio10, MS Office Suite, MS Word, MS Excel, AXURE, Java, SQL Server 2005, Oracle 10g/9i/8i/7.x and Rally.

Confidential, Los Angeles, CA

UX Business Analyst

Responsibilities:

• Worked with the End User team to gather requirements for documentation
• Acted as liaison between Confidential Universal (client), RiTek (Development team / Vendor Company), and Huge (Digital Design Company/ Vendor Company)
• Worked closely with UX team (Huge Digital Design Company) and guided in Wireframes as well as Visual Comps for the system
• Responsible for writing Use Cases for entire e-commerce “Buy Tickets” Products such as VIP, Front of Line, 1-Day Pass, 2-Day Pass, Annual Pass, City Pass, Parking and Shopping cart
• Performed Gap Analysis and created a matrix for entire Buy Tickets application
• Created UML Diagrams such as Sequence Diagrams, Swim Lane Diagrams, Activity Diagrams and Process Flow Diagrams

Environment: MS Visio10, MS Office Suite, MS Word, MS Excel, .Net frame work 4, SQL Server 2005, Oracle 10g/9i/8i/7.x, Word Press, Web Applications and HP Quality Center.

Confidential, San Antonio, TX

ServiceNow Business System Analyst

Responsibilities:

• Assisted the Product Manager in managing and Grooming the Product Backlog
• Wrote User Stories, Acceptance Criteria, and Test Cases
• Managed issues on ITIL and ITSM based ticketing systems
• Worked with Infrastructure team to address server specifications.
• Performed data analysis, created data mappings and data interface documents as well as updated necessary changes to requirements and functional specifications
• Broke down large user stories (epics) into small stories for execution
• Wrote test plans, test procedures, test scenarios and triggers events
• Worked with offshore teams.

Environment: Version one, ITIL, ITSM, Service now, CRM, MS Office, MS Visio, MS Excel, SQL, PL/SQL, SQL Server 2005.

Confidential, Atlanta, GA

UX Business Analyst

Responsibilities:

• Worked with the End User team to Gather Requirements for documentation
• Acted as liaison between Delta (client) and Razor fish (Digital Company)
• Worked closely with UX team (Razor fish Digital Company) and guided in Wireframes as well as Visual Comps for the system
• Responsible for writing UAT cases according to UAT Criteria and gathered formal sign off from business
• Interacted with Adobe CQ5 business team and updated the requirements accordingly and gathered sign off
• Conducted Walkthroughs and UAT demo session with End Users
• Handled change requests within the business and IT
• Worked closely with the QA team to ensure Test Cases and Test plans were executed

Environment: MS Visio07, MS Office Suite, MS Word, MS Excel, HTML, SQL, PL/SQL, SQL Server 2005, HP Quality Center, Web Applications, Photo Shop, Adobe CQ5.

Confidential, Irvine, CA

Salesforce Business System Analyst

Responsibilities:

• Acted as a liaison between business and non-business teams
• Responsible for documentation and shared the requirements with Salesforce consultants and worked towards implementing the solutions
• Created data migration flow process from ACT CRMto Salesforce CRM
• Documented approval, permission process associated with Salesforce CRM.
• Created UI mockups and presented it to the project team for review
• Conducted JAD sessions with Management, Subject Matter Expert’s, Users and other Stakeholders for open and pending issues to develop specifications.
• Created UML Diagrams like Sequence Diagrams, Activity Diagrams and Process Flow Diagrams to elaborate the new processes
• Guided Quality Assurance team in writing Test Strategies, Test Plans and Test Cases and helped them in implementing

Environment: Agile, MS Visio07, MS Office Suite, SQL Server 2005, Oracle 10g/9i/8i/7.x, HP Quality center, Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL.