SUMMARY:

• A business minded person with interest in technology. Is driven and can deliver. Also values quality. Uses collaboration to achieve both. Good with numbers. Likes problem solving. Intuitive, good at learning, and applying noledge. Brings structure to unstructured. A self starter who understands dat relationships progress teh work. An independent person with collaborative work style. Analytical and process oriented. Results oriented.
• An accomplished Business Analyst with over 8 years of proven success in documenting, analyzing, designing, and implementing /delivering processes and systems dat improved operating efficiencies through process engineering and technology projects. Keen understanding of project life cycle. A professional who is able to make successful industry transitions as demonstrated with over 15 years of successful career in Retail, CPG / Telecom, and Engineering industries (13 years combined in Supply Chain, of 8 years in Retail).
• Solid Business Analyst skill sets such as requirement gathering, testing, process mapping, and project management with experience in supply chain, retail (merchandising and marketing), and eCommerce areas. Knowledgeable in other industries and business areas due to liking to read business articles.
• Implementation experience includes working with software vendors and external resources and/or using offshore - onshore delivery model. Lots of testing including test strategy (test schedule and resource plan), test development (test scenarios and test data requirements), and test execution (validate test results, request fix, and re-test including regression) - including integration and UAT.
• A Business Analyst who understands importance of translating between business and IT - understanding business requirements and communicating dat understanding to technical teams. A thoughtful person who also documents why in wat documents like BRD.
• me’m seeking senior Business Analyst contract opportunities in any industries. me bring solid Business Analyst skill sets such as requirement gathering, testing, and process mapping with experience in supply chain, retail, and eCommerce areas.

TECHNICAL SKILLS:

• Proficient with Excel (including Pivot tables etc.), Word, PowerPoint, Project, Visio
• HP (Mercury) Quality Center, Atlassian Jira ticket system
• SAP (SD, MM, and WM modules)
• Oracle Netsuite Order Management System, and Oracle Warehouse Management System Cloud (formerly non as LogFire, similar to Manhattan), Stibo Step (item master)
• JDA Demand & Fulfillment, and JDA Transportation (formerly non as MTM)
• Oracle Retail Merchandising System (RMS), Oracle Retail Price Management (RPM), Capgemni Retail Mix & Match Module (RM3), IBM Sterling Order Management System (OMS)
• Slack, SharePoint
• Access, SQL
• AC Nielsen

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst Consultant

Responsibilities:

• Lead, delivered, and supported efficiency enhancing major projects involving Merchandising, Logistics, and eCommerce for system and business process reengineering. A good facilitator when it comes to a complex concept. Dynamic work environment with constant shift in priority.
• Applications, software: Oracle NetSuite, Oracle WMS Cloud (aka LogFire, similar to Manhattan WMS), Salesforce Demandware, Stibo, Atlassian Jira, Oracle Retail Merchandising System (RMS), Oracle Retail Price Management (RPM), Capgemni Retail Mix & Match Module (RM3), IBM Sterling Order Management System (OMS), SAP, Slack, Google, Excel, Word, PowerPoint, Visio, Access, SQL, IBM Notes, and Legacy systems (item, vendor and location master, and WMS)
• Initium - new ecommerce platform and associated downstream systems like item master, order and warehouse management. My focus was in order fulfillment. Start up like open office environment.
• Implemented cloud Warehouse Management System (Oracle WMS Cloud) in 6 months.
• Created requirement document in a short time. Created testing documents. Reviewed charters, interface specifications, and functional design provided by teh software vendors and consultants.
• Post implementation: system support for Oracle WMS Cloud (Level 2 support). Provided after hours support and leadership in cases of a business critical application problem. Managed Help Desk tickets, and provided status reporting on Tickets, Modification and Project requests.
• Post implementation: operational support for Oracle Netsuite Order Management System - identify and notify cause of orders not flowing from OMS to WMS. Identify and notify inventory discrepancies between OMS and WMS and teh root causes. Find and report bug / defects of interfaces and systems. Also identify and notify item master not interfacing from MDM (Stibo) to OMS and WMS. Supported payment token issue workaround between OMS and teh 3rd party payment system. Knowledge of Salesforce Demandware.
• Captured high level current and future state processes and requirements for gift cards.
• Requirement documentation, including site visit to DC, for teh shipping solution so dat teh vendor can present their solution.
• Knowledgeable in vendor managed inventory (drop ship and cross dock /“quick response”).
• Understands 3rd party product flow in ecommerce - through relationship with Amazon’s 3rd party merchants and through placing orders. Wildrose Project - to enable accurate data flow between Sears’ and 3rd party logistics provider’s warehouse management systems. Agile like environment where everyone was stationed in a room with white boards and had multiple daily updates.
• Problem Solving - Resolved system and business process issues between Sears and 3rd party logistics provider (3PL) for teh ecommerce business by bridging teh gap with my expertise in 3rd party’s system (SAP). For example, supported reduction in over 50% of inventory discrepancies by identifying how inventory is reported by each system differently and by providing solution for synchronization. Enhanced system logic and interfaces between each company’s warehouse management systems.
• Skillful in high level system integration - led development packages end to end, from requirement to high level design to testing to implementation. Collaborative and assertive as teh development activities involved negotiating with two 3rd parties. Managed, led, and guided testing effort including test strategy (test schedule and resource plan), test development (test scenarios and test data requirements), and test execution (validate test results, request fix, and re-test including regression). Took time to explain rational behind each test case to build rapport. Arranged implementation and back out plans.
• Interface disengagement from 3PL - Led dis initiative which had high visibility. Met deadline and had minimal issues. Interrelated internal systems needed to be disengaged as well. Facilitated 10+ participants meetings and updated senior management. Tracked and followed up tasks and progress. Able to obtain cooperation from business, architects, other system administrators and developers.
• Business Analysis - Partnered with stakeholders to elicit /gather Business Requirements and Governance for business process analysis and design for Planning, Merchandising, Promotion, and Marketing. Captured Business Process Improvement opportunities and mapped future state processes through over 100 workshops and breakout sessions for teh new merchandising systems.
• Lead and implemented CubiScan interface development to upload dimension and weight information to teh item master systems. 2 weeks to design and build due to consultant’s schedule and got it done.
• Development work intake (sizing and scoping /estimating works) and delivery. Able to leverage expertise of technical teams with collaborative style. Solution assessment and validation.
• Organized multiple initiatives from multiple stakeholders. Analysis to firm up requirements.
• Leadership - Provided guidance to outsourced IT development team in overseas for development work (offshore-onshore delivery model). Performed data analysis via data extract.

Confidential

Business Analyst

Responsibilities:

• Created current and future state process maps by investigating and documenting each department’s tasks, gaps, and opportunities through facilitating workshops. Created first ever comprehensive and consistent process maps for 7 transportation units.
• Presented complex solution (concept) in smaller pieces to build foundation and to gain acceptance from multiple stakeholders.
• Organizational Change Management – Supported Change Management by Stakeholder Analysis and by consistent and constant Communication to teh stakeholders for change readiness. Created training materials (User Guides), planned training sessions, and trained users. Reduced training material production time by 50% by creating department / function matrix which identified duplicate materials.
• QA including Test Scenario, Cases, and Scripts creation and UAT. While leading test of a vendor rebuilt Legacy application, uncovered over 100 defects during a short vendor warrantee period (2 weeks of testing). Also, found defects from an existing application dat was copied to teh rebuilt application as well. Test included comparison of teh application and database queried data. Most defects were fixed as a result of tenacious follow up with teh vendor.
• Business Analysis – Partnered with stakeholders to gather Business Requirements and to present solutions design. Analysis included Use Cases, Gap Analysis and Cost Benefit Analysis.
• Authored and supported various project documents including Business Requirement Document, High Level Design Document, and Test Completion Report.
• Worked within a distribution center with many mechanized automations.
• Outbound Production Planning Project – Designed improved information accuracy for Planning and Distribution Operations to replace business supported applications. Gathered many requirements and conducted extensive mathematical analysis and data modeling of teh corporate forecast, order, and planning operation processes to create new forecasting algorithm dat was complex in concept. Included was proof of concept.
• Transportation Planning and Execution Integration Project – Applied a holistic approach to develop opportunity to integrate teh fragmented transportation planning and execution processes and systems including Cost Benefit Analysis and gap analysis.
• JDA Transportation Upgrade Project – Upgraded teh transportation planning application and updated teh underlying technology to ensure continued supports from vendors.

Confidential

Order Management & Logistics Team Leader

Responsibilities:

• Excelled in Sales Planning (annual and 3-month sale plans) and Inventory Management (Forecasting, and Replenishment) for Telecom (cell phone) division, annual revenue of half billion. Teh inventory management included item creation and master data management. Provided analytical support to teh sales team, and collaborated with customers and sales on promotion and pricing. Managed inventory shortage situations extremely well.
• Resolved issues as teh department’s main point of contact with finance, IT, and 3PLs, ensuring smooth business continuity. Resolved issues noing teh root cause along with teh long term fix in mind.
• Lead a team of 4 individuals working in order management, inventory planning, operations, and distribution. Defined job scope and wrote job descriptions for new hires to accommodate company growth, including conducting interviews and coaching post hire. Reorganized team’s tasks and roles for effectiveness.
• Designed and improved layout of reports and tools in SAP, supporting IT resource to code.
• Supply Chain Management Analyst (part Business Analyst role) (2006)
• Managed inventory level, stock transfers, accuracy, control, scrap, and loss recovery ($200,000). Liaised with sales and marketing to clear out excess inventory.
• Project lead for VMI (vendor managed inventory) and CPFR (collaborative planning forecasting replenishment) to improve inventory planning for key customers. Projects included planning, costing, system mapping, etc. Led teh successful change of VMI service provider in a very short duration, including test of data interface.

Logistics Lead

Responsibilities:

• Initiated successful start-up and ownership of distribution operation for Telecom (cell phone) division, with annual revenue of half billion. Designed business process flow from scratch.
• Supervised logistics, distribution, and order management and fulfillment of cell phone products, including planning, scheduling, and monitoring of all distribution services.
• Accountable for vendor management of third party logistics (3PL) providers, including building relationships and purchasing logistics services of $2 million annually.
• Negotiated contract, rate, and service levels, achieving annual savings of over 6.4% in 3PL rate.

Logistics Operations Client

Responsibilities:

• Monitored operation and inventory control of 3PL, achieving inventory accuracy of 99.9%. Inventory value over $20 million. Monitored interface of 3PL’s WMS and ERP (SAP).
• Negotiated and sold damaged inventory to refurbishers for a maximum price.
• Supervised 3PL provider change including 3 different warehouses.

Distribution Center Coordinator

Responsibilities:

• Put an end to consistent container demurrage and storage charges by effectively scheduling inbound containers. Permanent saving of $20,000 per month.