SUMMARY

• Over 6 years' experience in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance, Telecom and Healthcare.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud &App - exchange applications.
• Experience working in fast paced Agile Environment involving in Daily Scrum, Spring Grooming and planning sessions.
• Experience in SFDC development using visual force pages, visual force components AJAX Tool kit, SOQL, and SOSL.
• Experience in System Integration using SOAP and REST based Web Services API to internal applications and legacy systems.
• Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC testing and Batch Apex for complex data processing.
• Extensively worked in the area of Case management functionality to help agents solve customer issues thus improving overall productivity.
• Extensively worked on customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards.
• Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Created Page Layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience in writing SOQL and SOSL using Force.com explorer, Developer console and Force workbench.
• Experience in Data Migration using out of the box Apex Data Loader.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Used Lightning process builder for visualizing and creating automated business processes. Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Involved in developingsales forceLightning Apps, Components, Controllers and Events.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Good Understanding of both business processes and technical development.
• Expertise in creating estimates for various tasks as part of application development.
• Skilled at assessing client needs, working in a group setting, and training/supporting end users.
• Strong skills in testing techniques including unit testing, system testing, Parallel testing user acceptance testing and regression testing.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.

TECHNICAL SKILLS

Salesforce Technologies: SFDC Certified Force.com, Lightning experience, Salesforce CRM, Salesforce, SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Service cloud console.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Account Management, Contact management, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application.

Force.com tools: Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Programming Languages: C, C++, Java, HTML, XML, JavaScript

Web Technologies: J2EE, Java Script, XML, HTML, Shell Scripts and Web service

Database: Oracle 11g/10g/9i, MySQL,MS SQL Server, PL/SQL.

Operating Systems: Windows XP/Vista/7, Linux, Macintosh

PROFESSIONAL EXPERIENCE

Confidential, Memphis, TN

Salesforce Developer/Administrator

Responsibilities:

• Interacting and meeting with various business areas and stake holders to gather requirements and develop data model to suit complex business needs.
• Created custom objects, Custom Fields, Visual Force pages, triggers.
• Used Process builder and workflow rules to automatically assign Tasks to users and to create tasks whenever an opportunity is created.
• Used Round Robin Functionality to automatically assign Opportunities to agents based on region.
• Created separate Dashboards in Lightning for agents and supervisors to have a clear view of the work they are doing and also to monitor the progress of each individual.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used error handling techniques to handle the errors and send emails upon the severity of the error.
• Worked on SQL Server 2005 for creating Tables, Stored Procedures, Views and Triggers.
• Worked on Visual studio 2017 for developing SSIS packages, which help the donors to register themselves through online and synced the data back to SQL server.
• Worked on Welkin Suite for CONTINUOUS INTEGRATION/DEVELOPMENT to Salesforce.
• Made the necessary changes to integrate the external softphone with the org to make outbound calls and also used live agent.
• Developed new visual force pages and controllers to support the external highlights panel in lightning.
• Used Welkin Suite to validate and deploy the changes to orgs.
• Developed a Lightning Component which will refresh the page when a change is made and saved.

Environment: Salesforce.com Enterprise Edition, Java API, S Controls, SOQL, SOSL, Visual Force, XML, HTML, Webservice’s, Java Script, Visual Studio, Welkin Suite, SQL Server, SSIS packages.

Confidential, Brentwood, TN

Salesforce Developer/Administrator

Responsibilities:

• As SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Designed web pages using Visual force.
• Designed complex reports in SFDC using SQL.
• Created dynamic GUIs with .Net Web Controls and Data Bound Web Forms.
• Designed and developed web service enhancement.
• By using available mappings, we loaded data from source data into target system. Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Integration with Lotus Notes, mobile applications like Blackberry, I-phone.
• Developed Apex class and trigger to format phone/fax/zip code in account object.
• Designed, developed and deployed Apex Classes Extension Classes to support VisualForce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created various Batch Apex classes and scheduled to load mass data based on business needs.
• Developed design document for data loader-based integration.
• Validating the data that arrives from different data sources and generating the reports in the Salesforce.com for the next day portfolio.
• Used HTML CSS serialization for interacting with the database.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used error handling techniques to handle the errors and send emails upon the severity of the error.
• Worked on SQL Server 2005 for creating Tables, Stored Procedures, Views and Triggers.

Environment: Salesforce.com Enterprise Edition, UNIX, Java API, S Controls, AJAX, SOQL, SOSL, Visual Force, XML, HTML, Webservice’s, Java Script.

Confidential, Kansas City, MO

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Collaborated and directed with BA, architects and other business stakeholders to ensure optimal delivery and utilization of Salesforce platforms.
• Created field mapping between Legacy CRM system and salesforce to migrate Account, Contact, Leads and Contact Address related data from Legacy CRM system to salesforce.
• Performed data migration from Microsoft CRM to Salesforce.com
• Service Cloud enhancements - Portal entitlement wizard changes.
• Created user Roles and Profiles, security controls and shared settings.
• Implemented the Marketing process to remove dupe contacts, Leads. Auto Merge Leads, Contacts if already exists.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Created custom objects, Visual force Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created the Workflows for automated Lead routing, Lead escalation.
• Implemented complex Approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed Users, hierarchical Roles, Profiles, Security controls.
• Migrated Accounts, Leads, Contacts, Opportunities and Sales data from external systems into SFDC.
• Worked on Approval process, Lightning Process builder and workflows to automate business process without depending on custom code development.
• Designing, Implementing and deploying the Custom objects, Page layouts, Visual force pages.
• Testing and migrated the code to the Deployment instance after testing.
• Created Workflow rules to automate the business process and to send automated Email alerts
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Developed dynamic Salesforce.com Visual force pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Smart sheets, CSS, Web Services API, Dupe Blocker, CRM Fusion, Force.com Explorer, Google docs.

Confidential

Salesforce Developer

Responsibilities:

• Involved in business requirement gathering, analyzing the requirement, documenting the requirements.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visualforce Pages for the application.
• Developed workflows and approval processes for various policy managements.
• Configure Role based Authorization on Object/Field Level.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.
• Development and integration for policy Report Customization.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows, Triggers.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.