SUMMARY:

• Trusted Executive Level IT and Business Leader/Consultant with nearly 30 years of demonstrated experiences, Big 4 Consulting and Manufacturing Industries.
• A leader with a proven track record for delivering solutions with net results of increased resource productivity, process and technology improvements.
• Hands - on Leader with in-depth knowledge in Digital Delivery, Portfolio, Program & Project Management, Enterprise Application Delivery, Application and Product Strategy, Business Intelligence, Data Management, Risk Management and Global Solutions Delivery.
• Results Driven Executive who is a creative and innovative thinker that leverages practical and sensible approaches to problem solving.
• A “Can Do” leader that looks for new and challenging opportunities to deliver game changing results that yield strong shareholder value, excellent customer satisfaction and maximum employee productivity.

AREAS OF EXPERTISE:

• Portfolio/Program Management
• Strategic Planning
• Risk Management
• Project Management
• Vendor Management
• Requirements Definition
• Financial Planning/Budget Management
• Innovative Technology Solutions
• Release Management/Implementation
• Resource Management/Mentoring
• Process Design & Modeling
• Application Development & Support
• Executive & End-user Communications
• Global Solutions Delivery
• Business Process Management
• Business Intelligence
• Strategic Architecture
• Digital Delivery (Mobile & Web)

TECHNICAL SKILLS AND CORE COMPETENCIES:

Program / Project Management: Leadership, Planning, Interpersonal Skills, Communications, Conflict Management, Facilitation, Problem Solving, Decision Making, Risk/Issue Management, Financial Management, Executive Reporting, Analytics

Project Methodologies: Rational Unified Process; Project Management Institute (PMI), Software Development Life Cycle (SLDC); Six Sigma; Capability Maturity Model (CMM); ITIL; COBIT; Agile

Productivity Tools: MS Office Suite (Excel, PowerPoint, Visio, Project, Access; One Note; InfoPath; SharePoint); Clarity (Project and Portfolio Management); Aprimo (Enterprise Marketing Management); Jira/Confluence; PM Tools Unique to Confidential (PPRT, PCM Web, Changescape, Flagscape)

Software: Vignette; Dreamweaver, Flash; Visual Studio.NET; MS Project Server; IIS; PHP; Photoshop; SharePoint Portal Server; Fatwire; Vignette; Interwoven Content Management; Rational Suite (Rose, ClearQuest, RequisitePro, ClearCase and RUP); MS Project Server; TestDirector/QualityCenter; MicroStrategy

DBMS / Other Coding Languages: MS Access; Oracle; DB2; SQL Server, Sybase; ColdFusion; .NET; PHP; CSS; very good understanding of Java, Python, Mobile and Web development technologies

CAREER HIGHLIGHTS:

Client Engagement Director

Confidential, Charlotte, NC

Responsibilities:

• Defined Communication process and routines inclusive of building a knowledge management portal using SharePoint for PMO communications, tools, processes, lessons learned and frequently asked questions
• Assist with defining PMO processes to govern the impact of Change Control and Risk & Issues to BSA/AML Milestones and provide reporting to support the governance routines
• Provide support with formalizing Status reports and Program Scorecard routines that are used to report up to executives that ultimately are used in reports to the OCC (Office of the Comptroller of the Currency)
• Ensure project milestones and tasks are appropriately defined, documented and executed to properly demonstrate to Audit and the OCC the evidence of Milestone completion
• Provide guidance and support to Project Leaders and Project Managers under the Consent Order Program

Program Management Consultant

Confidential, Rock Hill, SC

Responsibilities:

• Program Management consultant brought aboard to lead ERP financial transformation of Oracle EBS and vendor integrations.
• Initiated the execution of two new Finance capabilities impacting Tax and Revenue Recognition
• Full accountability and oversight for the execution of Finance technology program initiatives
• Ensured adherence to Program Management Office governance routines and reporting
• Facilitated frequent executive reporting meetings with C-Suite Executives and Global Leaders
• Developed and managed new Post Production Stabilization/Hypercare support framework
• Enhanced the Agile delivery and execution mechanics through lunch and learns and one-on-one coaching
• Mentored and coached junior project managers and new program managers

Confidential, Charlotte, NC

Program Management consultant

Responsibilities:

• Full accountability and oversight for business, technology and vendor work-streams/projects
• Served as the primary Program leader for executive steering updates and financial transparency
• Provided program health scorecard to ensure metrics and goals are being captured and delivered
• Ensured project methodologies are being followed by various tech teams to ensure alignment to audit controls and policies
• Facilitated weekly project routines centered around status updates, financial management and tracking of vendor progress
• Facilitated change management routines to ensure proper controls on requested changes to scope, time and cost
• Effectively managed and communicated program Risk, Issues and Mitigation plans

Technology Consultant

Confidential, Charlotte, NC

Responsibilities:

• Designed and developed future state Online Loan Origination system process for top Automotive Finance Corporation’s Digital Transformation program
• Developed new Issue Management program that led to reduction in program issues through structured management routines and reporting
• Consulted with executives on program management execution practices for digital delivery
• Developed Point of Views for Enterprise Content Management Delivery in the financial services Confidential

Confidential, Charlotte, NC

Senior Level Program Manager (Executive Level Leader)

Responsibilities:

• Assisted with program setup and management for two of the Bank’s payments project solutions, Apple Pay and Digital Wallet
• Served as primary point of contact to executive business and technology management for program delivery status and financial transparency
• Communicated, influenced and negotiated horizontally and vertically to obtain buy-in and leverage to drive flawless execution of programs
• Overall accountability of Program Management Office routines and reporting mechanisms
• Overall accountability for delivery of Customer Experience Strategy (inclusive of Voice of Customer), User Experience Strategy and Technology Delivery

Senior QA & Software Test Manager

Confidential

Responsibilities:

• Oversight of the Testing Center of Excellence for channel that included seven test managers and 60 test executioners leveraging the Global Delivery Testing model - overall responsibility for end-to-end testing approach, documentation and reporting
• Streamlined testing processes that produced productivity saves within the testing framework
• Managed test Data Services, Test Automation, Data Integration and Staging & Testing Tools segments

Senior Level Program Manager

Confidential

Responsibilities:

• Led Global Enterprise Change transformation program of project artifacts, best practices, documents into a Knowledge Management portal that was used by all resources in the project delivery roles and classifications
• Successfully deployed new Information/Knowledge Management Portal that was the enterprise’s single source of process, tools and templates for how the bank manages change
• Developed Project Management Office process and routines to drive project and financial transparency for Global Corporate Workplace Technology Initiative portfolio
• Led the development Corporate Workplace Business Intelligence platform and Data Quality program that provided analytics on real estate usage, occupancy, and utility metrics on all real estate US and International