SUMMARY:

• 7+ years of experience in salesforce.com CRM platform both as Administrator and Developer along wif web technologies.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis and development of application using salesforce.com CRM, Force.com platform as an administrator and developer.
• Proficiency in SFDC Development implementing Apex classes, Test classes, Triggers, Visual Force (Pages, Components, Controllers), Batch Apex, Scheduled Apex, Anonymous Apex, Change Sets Deployment, Custom Settings, SOQL and SOSL.
• Worked closely wif business users.
• CreatedLightningComponents, added CSS and Design Parameters which improves performance.
• Created manyLightningComponents and server - side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Worked wif designing junction objects and implemented various advance fields like picklist, Controller picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing Rules and Approval Process for automated alerts, Field updates and Email generating according application requirements for all projects.
• Developed Visual force Pages, Visual flow and Custom objects using Apex Programming on Force.com Platform.
• Hands-on experience wif development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Strong noledge in cloud computing application and interfaces.
• Good experience in Salesforce chatter and hands on experience in defining and delivering the Chatter File Sync and File sharing solution.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment Wizard.
• Good understanding wif Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller(MVC) and Service Oriented Architecture (SOA).
• Hands on experience on Salesforce packages lightening and GitHub and experience in working wif Sales Cloud.
• Experience in Web Technologies like HTML, CSS, jQuery, JavaScript, and SOAP.
• Creating and designing of Reports, Custom Reports, Report Folders, Snapshots, Dashboards.
• Experience wif working Salesforce.com and Sandbox and production environments and ability to write SOQL, SOSL Queries across multiple objects wif the SFDC database.
• Experienced in analyzing requirements and implementing them using sales force relationships by establishing Master- Detail, Lookup and Junction objects relationships.
• Experience in Validating Salesforce.com - sales, service and community including salesforce1.
• Working wif team members to load data for Sprint Reviews, UAT and training environments.
• Involved in Mass imports and exports of data using Import Wizard and Data Loader.
• Exporting data to Excel Files and Text Files from data base.
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously and accustomed to working wif both large and small team environments.

TECHNICAL SKILLS:

Salesforce.comTechnologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Data Loader, Custom Objects, Case Management Automation, Workflow & Approvals, Dashboards, Reports, Salesforce lightening components, AppExchange Products, Einstein Analytics, field service lightening.

Databases: Microsoft SQL Server, MS Access

Web Technologies: HTML, DHTML, CSS, XML, AJAX, JavaScript.

Programming Languages: SQL, PL/SQL, Java Script, C, C++

Project Management: Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, Agile & Waterfall methodologies

Browsers: Internet Explorer, Firefox, Chrome, Opera & Safari

Operating Systems: Windows XP, 7, 8 & server 2003, UNIX, Linux and Mac OS

Force.comTools: Eclipse, Workbench, Data Loader,Force.comExplorer,Dataloader.io,DBAmp, Force.comExplore, Jitter Bit, Anaplan, Link Point 360, Backupify, Enabler4Excel, GIT, SOAP UI

PROFESSIONAL EXPERIENCE

Confidential, Memphis, TN

Salesforce Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other platform based technologies like Visualforce, Force.com, and Web Services.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers, REST API for various functional needs in the application. Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Created Custom Junction Objects and defined lookup and master-detail relationships on the objects. Created approval workflow and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Interacted wif various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com application usingForce.com extensions.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on migration from Salesforce Classic to Salesforce Lightning.
• Upgraded some Apps fromsalesforceclassic to lightning experience to develop rich user interface and better interaction of pages.
• Createdserviceconsole and enabled for user wif chatter and answers in theservicecloud.
• Extracted the Salesforce CRM information into BI Data Warehouse using Force.com API to provide integration wif oracle financial information to perform advanced reporting and analysis.
• Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact, Opportunity and Products.
• Created and managed Live Agent, Omni-channels and Routing configurations for routing queued service requests to the agents.
• Used Salesforce for Outlook, Entitlement Management and Created Milestones for supporting the process to resolve the cases.
• Used Case Automation Tools (Queues, Assignment rules, Auto-response rules, Escalation rules, Macros) which allows users to track and resolve customer issues quickly.
• Created Lead/Case Queues, Lead/Case Assignment Rules, Case Escalation Rules, Web-to-Lead & Email-to-Case.
• Created roles, profiles, access settings, workflow rules, validations, page layouts, creation and modification of fields.
• Experience in installing, evaluating AppExchange application on salesforce.com platform
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Extensively usedSalesforceLightning Design Systems (SLDS) components in the Lightning Application.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created Lighting componentsandserver-side controllers, added CSS and design parameters for them, which improves performance.
• Created a lookup utility using Lightning, Apex classes and SOSL to lookup Users and add them as a Case Team to the case record.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented workflow rules, approval process and actions.
• Strong noledge & experience working in teams implementing Agile Methodologies.

Environments: Salesforce CRM, salesforce SFA, Apex language, Apex Classes/controllers, Apex Triggers, Apex Data loader, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services & Testing, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automations.

Confidential, Phoenix,AZ

Salesforce Developer/Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• CreatedLightningComponents,added CSS and Design Parameters which improves performance
• Created manyLightningComponents and server-side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Implemented field level security, profiles and system audit trail setup.
• Involved in deployment of application on Weblogic Application Server in Development & QA environment.
• Upgraded some Apps fromSalesforceClassic toLightningexperience to develop rich user interface and better interaction of pages.
• Worked wif Eclipse IDE, Force.com IDE to manager force.com projects and to move salesforce components across sandboxes.
• Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Accounts.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used SOAP API for integrating Salesforce.com wif external system to perform data migration.
• Worked on minor enhancements to SFDC application required by business users from time to time.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted wif various business user’s groups gather the requirements for Salesforce Implementation and documented the requirements.
• Created roles, profiles, access settings, workflow rules, validations, page layouts, creation and modification of fields.
• Designed client side user interface elements on a visual Force page using JQuery.
• Experience in installing, evaluating AppExchange application on salesforce.com platform
• Used Data loader for data management in force.com platform
• Involved in Code Review board to maintain standard of Apex code.
• Worked on Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support for ongoing salesforce.com maintenance and administration services including custom objects, workflows, campaign management and triggers.
• TEMPEffectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Defined lookup and master-detail relationships on the objects and created junction objects.
• Responsible for Data load operations using Force.com Apex Data Loader

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse, Soap API, Data Loader, HTML, CSS, JavaScript, Ajax, Developer Console, Force.com,, Email Services, Security Controls, Sandbox data loading

Confidential, Frisco, Texas

Salesforce Developer

Responsibilities:

• Worked as both Salesforce Developer and Salesforce Analyst and as well as administrator in the project depending on criteria.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Responsible for providing object level/record level/ field level security by creating roles and profiles.
• Involved in Design, development, planning, testing and integration of salesforce cloud services.
• Implemented record types, lookup and master detail relationships for custom objects.
• Created page layouts, search layout to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and deployed workflows and approval process for new job openings and hiring as per the management policies.
• Created e-mail templates and used the in workflow and approval process and maintained user profiles, roles, and created permission sets, sharing rules.
• Worked on SOQL and SOSL queries to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE wif Force.com Plug-in writing business logic in Apex programming language.
• Hands on experience on salesforce lightening for customizing reports and dashboards for business use.
• Developed Apex Triggers, Apex Classes and Test Methods and worked wif GitHub.
• Involved in Agile estimation (story points), SPRINT planning, Daily SCRUM, SPRINT reviews.
• Good experience in working on Eclipse IDE wif Force.com Plug-in for writing business logic in Apex programming language.
• Integration of Applications wif Salesforce.com using SOAP, REST web services API.

Environments: Salesforce.com, Apex, JavaScript, SOQL, SOSL, GitHub, Eclipse IDE, Agile, Visual Force page.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Integrated Salesforce wif Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce wif Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controllerextensions.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated SalesforceCRM wif SiebelCRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects,Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in

Confidential

Software Developer

Responsibilities:

• Worked as an Administrator as well as web developer as per the project and client requirement.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Experienced working wif web applications and programming languages like HTML, CSS and JavaScript.
• Worked wif front end development and implemented Unit Testing and Integration Testing.
• Experienced the whole designing and development of whole project.
• Involved in deployment, deployed all the classes, triggers, objects, components, pages from one environment to another environment.
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-case entry and manual case entry for entering customer’s cases in cases Tab.
• Created user accounts and managed the profiles and worked on role hierarchy and sharing rules to configure visibility.
• Developed automatic workflows and approval process for sales opportunities, quote discounts and lead counting.
• Created Custom profiles, public Groups and roles to distribute user rights and functionality.
• Loaded data into SFDC using Data loader and migrated several legacy applications to the Force.com platform.
• Reviewing the code and bug fixing along wif monitoring performance, modification of queries and sending data to database.

Environments: SFDC, Visual Force Pages, Data Loader, Force.com, Visual Studio, HTMLCSS, Javascript, SQL Server.