SUMMARY

• PMI - ACP certified and solution oriented professional with 6 years of experience in Business Analysis, Data Analysis, System Analysis, Scrum, Project Management, and Testing in various domains.
• Strong noledge and experience in various domains, systems and technology such as Retail & Customer Merchandising, eCommerce (B2B & B2C), Supply Chain, Manufacturing, International Trade, Insurance & Financial Services, Web / Online / Portal, User Interface, ERP System Development, Customer Relationship Management (CRM), Logistics, Business Intelligence & Data Visualization tools.
• Experienced in coaching, mentoring and coordinating with cross functional team and top management including C-level executives/Directors.
• Expert in Requirement Gathering/Elicitation/Analysis, Authoring Business Requirements Document(BRD),Functional Requirements Document (FRD), Functional Specifications Document (FSD), User Story, leading meeting,Conducting / facilitating JAD sessions, requirement workshops, brainstorming, surveys, and usability test, sprint planning meeting, sprint review meeting and daily scrum meeting.
• Proficient in Supply Chain Management with excellent exposure to Inventory & Order Management, Warehouse Management, Shipping Management, Transaction Management, Sales Management.
• Strong experience in creating Business Process Flows, Wireframes, and process modeling using UML diagrams - Use Cases Diagrams, Activity Diagrams, Class Diagramsand etc. in MS Visio.
• Strong experience in preparing User Acceptance Testing (UAT) and documenting of test cases.
• Experienced in various SDLC methodologies such as Waterfall and Agile.
• Demonstrated ability to manage multiple tasks and projects simultaneously with outstanding time management skills, presentation & negotiation skills.

TECHNICAL SKILLS:

Requirement Management: Jira, MS SharePoint, MS Project, MS Word, MS Excel, MS PowerPoint, Google Drive, MS Outlook

Business Modeling Tools: UML, MS Visio, Lucidchart

ERP&CRM Platforms: Oracle NetSuite, Magento, Odoo Open Source ERP

Prototype Tools: Adobe Dreamweaver, Adobe XDCC

SDLC Methodologies: Agile, Waterfall, Scrum, Kanban, TDD

RDBMS & Reporting tools: MS SQL Server, MySQL Excel Pivot Table/VLOOKUP, Tableau, Google Data Studio

Programming Languages: VB, Python, HTML/CSS

Other Tools: SEO; Google Adwords, Solidworks, Autocad, Wordpress

PROFESSIONAL EXPERIENCE:

Confidential, Cerritos, CA

Sr. Business System Analyst / Project Manager

Responsibilities:

• Elicited business requirements from different departments; Hold one-on-one and group meetings with different types of stakeholders from C-level, managers to end users.
• Play a central role of ERP system requirement gathering/analysis and business process mapping. Being teh liaison between end users and development team.
• Work as SME in machinery-ecommerce, coordinated with warehouse manager, customer service team, and product managers.
• Using RACI to manage stakeholders to meet different levels of teh need
• Analyzed and map business process workflow, halped stakeholders define triggers and successful criteria, analyzed roadblocks for system integration and system migration.
• Documented and transformed BRDs to FSDs, make sure functional specifications meet business needs.
• Facilitated prioritization meetings, stand-up meetings with business users and development team.
• Collaborate with teh team on Sprint Planning and assist with planning to accomplish items from backlog.
• Collaborated with UI/UX team, create/build Wireframes and Mock-ups.
• Manage backlog by creating a prioritized list, product backlog, and assists teh team in breaking down teh pieces into smaller, more manageable pieces and build it incrementally.
• TEMPEffectively managed product backlog and user stories using JIRA.
• Helped CTO with project management, managed requirements lifecycle and requirement traceability matrix by frequently gather feedback from user and development team in an agile environment.
• Generated sales and order report, vendor-conversion rate report using Google Data Studio, Tableau
• Planed, scheduled and executed testing of solutions in preparation for implementation. Took ownership of rectifying issues identified in testing.
• Lead UAT (user acceptance test) with stakeholders, provided education to end users.
• Manage product backlog using Jira
• Setup and configure Oracle NetSuite modules include support (customer service), warehouse management and CRM.
• Designed and executed basic SQL queries for testing and report/data validation
• Identified/documented data sources and transformation rules required to populate and maintain DataWarehouse content.

Environment: Waterfall/Agile, eCommerce, Manufacturing, Oracle NetSuite, Odoo Open Source ERP, Magento, MS Suite, MS Visio, UML, Wireframe, Mock-Ups, User Stories, DataWarehouse, Tableau, Jira, MS SQL Server, JAD, UAT, SEO, Google Adword, SharePoint, Python, Requirement Traceability Matrix, Data Analysis, Google Drive, Pivot Table/Vlookup

Confidential, CA

Business System Analyst

Responsibilities:

• Being a liaison between website developers and end users, halp development team on technical requirement documents for icuracao.com include product listing, payment portal, and reward program. Report to Tech lead and VP of Marketing.
• Gather, define, and maintain system specifications, workflows, forms, reports and dashboards in teh platform from end users.
• Coordinate with end users to identify website issues and enhancements, transfer business request into technical specifications.
• Resolves problems and issues associated with assigned applications to ensure high levels of availability and user satisfaction.
• Identify opportunities for optimization by exposing recurring issues and work with tech lead to implement proposed solutions.
• Conducted GAP Analysis by interacting with business users and SMEs and document teh existing application (As-Is) and capture teh user’s requirements for teh proposed application (To-Be).
• Created spreadsheet in MS Excel to predict demand patterns, teh results of which drives purchasing and shipping schedules to ensure adequate availability of product at teh distribution centre and at teh store level. Automate teh calculations by creating macro in VBA
• Used Visio for teh presentation of Process flows to various groups.
• Developed a User training documentation and educated end users.
• Used SQL for extracting data from teh Oracle database and performed data analysis.

Environment: Agile, MS Visio, Jira, MS Project, UAT, Wireframes, Mock-Ups, PostgreSQL, RACI, Role Matrix, GAP analysis, VBA, Dreamweaver, As-Is, To-Be, UML, Requirement Traceability Matrix

Confidential, IA

Business/Requirement Analyst

Responsibilities:

• Elicit, analyze and document requirements (Primarily on nationwide Infrastructure Project)
• Worked on teh Agile lean methodology in order deliver project in timely manner.
• Translate teh requirement into functional level to explain teh system working level.
• Plan, coordinate, and execute user acceptance testing (UAT).
• Act as a subject matter expert on teh Document solution system and provide guidance to others on how to works with business and how best to interface with it.
• Analysing teh system based on SQL quires for better understanding of a system to provide a technical expertise in a project.

Environment: Agile, MS Word, MS PowerPoint, MS SharePoint, SQL, GoToMeeting, Adobe XD, Requirement Traceability Matrix

Confidential Software, IA

Business Analyst

Responsibilities:

• Responsible for Requirement Gathering and Analysis of FORD global requirements.
• Enabling traceability between engineering product development and global vehicle requirement management bringing into Teamcenter PLM Solutions.
• Provided over 50 activity reports to PMO in a documented and structured way. Created use case scenarios and documented workflow and business process
• Worked with UI/UX designer and developed over 20 web-page wireframes using Visio and provided website design solution using Dreamweaver.

Environment: MS Visio, MS Word, MS PowerPoint, MS Excel, Dreamweaver, UML, GAP, AutoCAD, JAD, UML