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Salesforce Administrator Resume

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DallaS

SUMMARY:

  • 5years of experience as Salesforce.com CRM platform Developer & Administrator
  • 3 X certified Salesforce Administrator& Developer & a Trailhead Ranger
  • Hands on experience in SFDC development using the APEX classes, Visualforce, Triggers, Collections, Components, Reports, Dashboards, Force.com IDE, Eclipse
  • Proficiency in Salesforce Lightning and Salesforce Integration
  • Experience in using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
  • Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
  • Having good working knowledge in querying databases such as My SQL, SOQL & SOSL queries using Force.com Explorer.
  • Expertise in using Exceptional Handling, Helper Class, Batch apex, Wrapper Class while programming.
  • Experience in handling Salesforce Aura component framework and Lightning components
  • Experience with Service Cloud, Sales Cloud and Marketing Cloud Functionalities
  • Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions
  • Experience with Managing the complex data Experience in Integrating App Exchange Applications with Sales force, Informatica On Demand, Mass E - Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
  • Working with different aspects of Web Services (XML, WSDL, SOAP, REST, SSI) & web integration with SDFC
  • Experience in working with Salesforce.com Sandbox and production environments
  • Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approval Process, Reports, Dashboards, Reporting Snapshot, Tasks and Events.
  • Performed Validation Rules, workflow, process builder, e-mail services and approval processes using customization & Apex
  • Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ
  • Proficiency in installing App Exchange applications like DocuSign, Conga Composer, Dup Catcher, Mail champ, SMS Magic
  • Experience in dealing with lead, case management, web-to-lead, Web-to case, Email-to-case
  • Ability to use layout editors to create configuration, commerce UI.
  • Proficient in working under Agile Development Environment
  • Possess great debugging and troubleshooting skill for Big Machines codes and functions
  • Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Visualforce, Standard objects, Workflow & Approvals, Reports & Dashboards, Analytic Snapshots, Case Management Automation, Custom objects, Sales Cloud, Apex Data Loader, Apex classes, Triggers, App Exchange, Process Builder, Workbench, Salesforce Connect, Data Security, Data Management Lightning components

Programming Languages: C, Java, Python, Apex, DML, XML, JSON

Web Technologies: HTML5, CSS3, JavaScript, WSDL and Web Services (REST and SOAP), Visualforce

Operating Systems: Windows, Linux, MAC, Ubuntu

Database: MySQL, Mongo DB, Firebase, SOQL, SOSL

Version control: GitHub, Anthill

Tools: Git, JIRA, Postman, PyCharm, WebStorm, Visual Studio, Eclipse IDE, Force.com IDE

PROFESSIONAL EXPERIENCE:

Confidential, Dallas

Salesforce Administrator

Responsibilities

  • Actively participated in Requirement Analysis and Documentation as per SDLC methodologies using Agile model
  • Developed an application to a client who is working on Type-2 Diabetes
  • Redesigned the entire architecture by properly arranging in a orderly manner
  • Interacted with Business users for requirements gathering, analysis and development
  • Created various opportunities depending on the client requirement
  • Created Process Builder, workflow rules for different types of patients who are related with the client
  • Defined related tasks, email alerts, and field updates as per the requirements.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
  • Developed enrollment portal for the patients to enter the contact, illness and medical record details
  • Used field level security along with page layouts to manage access to certain fields
  • Created various Reports, dashboards and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization
  • Imported data from csv files in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
  • Created picklists, dependent picklists, and validation formula fields to the custom objects
  • Created custom fields, field dependencies, tabs, applications, home page components.
  • Written test scripts for the various actions that is done in the Salesforce organization
  • By using inbound and outbound changesets deployed from developer sandbox to production sandbox

Technologies & Tools: Salesforce.com Platform, Standard and Custom Objects, custom Settings, Process Builder, Workflow rules, Permission sets, OWD sharing rules, Data Loader, Reports & Dashboards, Changesets, SandboxesConfidential, Naperville, IL

Salesforce Developer/ Admin

Roles and Responsibilities:

  • Developed data migration technical design documents from Siebel to Salesforce
  • Key member in entire Data Migration cycle for Phase 1 release
  • Developed command line Data Loader Batches to load data in Salesforce
  • Involved in data analysis and mapping in Salesforce platform
  • Worked with Biz to obtain requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application
  • Coordinated Data flow between various sub systems connected to Salesforce
  • Worked on highly on customization of reports and Dashboards.
  • Created customized report using Visualforce page and apex class
  • Integrated Salesforce.com with various legacy systems and in-house applications using the Force.com SOAP and REST based web services API
  • Exposed Custom Web Services in Apex to support callouts from external systems through the API
  • Implemented Test Methods for the Apex Code and followed best practices to avoid governor limits and achieve better code coverage
  • Implemented Community Cloud
  • Worked with different Force.com platform add-ons like APPTUS, Dream Factory, and Cloud9 Analytics
  • Customized several Workflows, validation rules, Triggers, Apex class.
  • Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
  • Designed different custom Dashboards for various user groups based on their business functionalities and deployed several reports for different user profiles in organization
  • Expertise inSalesforce-InformaticaIntegration. Experience in Sales Force CRM Configuration, Customization, Testing of applications
  • StrongETLKnowledge ofData Integration,Master Data Management,Data Profiling, Data quality processes
  • Helped users with Chatter teams/ Groups and follow application as well
  • Created workflow rules to automate Tasks, Email Alerts, Field updates, time-dependent actions and out bound messages API
  • Customized the Dashboards to track usage for productivity and performance of their sales teams
  • Integrated Emails with Visualforce pages
  • Created Wrapper classes and Batch in Visualforce pages including SOQL, SOSL
  • Translated Email Templates, Visualforce pages, custom objects/fields, using custom labels and Translation workbench
  • Integrated Informatica cloud connections to Salesforce with MS SQL Database developed and implemented scheduled jobs for both batch and salesforce integration scenarios
  • Created unit test cases to avoid duplications and business logic errors
  • Created packages and deployed between Sandboxes and Production Environments to place final implementations
  • Involved in developing salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components
  • Designed and developed customer solutions in VisualForce, Apex, Lightning, D/HTML, CSS, JavaScript, and other Technologies

Technologies & Tools:Salesforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & controllers), Pages, Data Loader, HTML, Biz, Chatter, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email templates, Security Controls, SOAP, REST, Sandbox data loading, ANT tool

Confidential, VA

Salesforce Developer/Administrator

Roles and Responsibilities

  • Worked on Agile methodology to build the application using Test Driven Development approach
  • Performed the roles of Salesforce.com Developer, Administrator and Oracle CPQ Administrator in the organization
  • Worked on various standard Objects like Accounts, Contact, Opportunities, Service requests and Enrollment events
  • Performed the roles of Salesforce Administrator and Developer in the Organization
  • Created Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization. Developed Validation Rules for the Custom Objects and Approvals for some fields
  • Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product
  • Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization. Developed Validation Rules for the Custom Objects and Approvals for some fields
  • Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages
  • Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
  • Scheduled Apex Batch jobs for processing large records. Worked on data migration from databases to SFDC using Data Loader
  • Worked on Data Loader, which helps us to perform CRUD operation with the help of CSV files
  • Used Sandbox migrate the code and deploying inbound and outbound change sets instance after testing.
  • Deployed the code into sandbox to production using Change sets and ANT tool
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
  • Involved in building Lightning Components Apps to provide better and more interactive interfaces to end-users, which helps in Sales enhancements
  • Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better
  • Involved in CRM processes like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.

Technologies & Tools: Apex, Visualforce, Triggers, Data Loader, DML operations, SOQL, SOSL, Process Builder, Workflow rules, JSON, XML, ANT tool, Standard and Custom controllers, REST & SOAP

Confidential

Salesforce Developer/ Administrator

Roles and Responsibilities

  • Performed the roles of Salesforce.com Developer, Administrator and Oracle CPQ Administrator in the organization.
  • Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product
  • Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization. Developed Validation Rules for the Custom Objects and Approvals for some fields
  • Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages
  • Developed APEX class, Controller class, Controller Extensions, APEX Triggers for various functional needs in the application
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
  • Scheduled Apex Batch jobs for processing large records. Worked on data migration from databases to SFDC using Data Loader.
  • Worked on Data Loader, which helps us to perform CRUD operation with the help of CSV files
  • Exposed Custom Web Services in Apex to support callouts from external systems through the API
  • Used different AppExchange according to the requirement of the application
  • Configured Products, Catalog, Catalog Hierarchies, Bundles, Price Lists across all products
  • Involved in end to end QA testing and validation of CPQ including Products, Pricing, Quoting etc
  • Configured the complete attribute-based pricing and price Matrices
  • Involved in end to end testing and configuration enhancements for the CPQ and CLM functionalities
  • Used Sandbox migrate the code and deploying inbound and outbound change sets instance after testing.
  • Deployed the code into sandbox to production using Change sets and ANT tool
  • Written various test scripts for the organization

Technologies & Tools: Salesforce.com platform, Force.com IDE Apex, Visualforce, Triggers, Data Loader, DML operations, SOQL, SOSL, Process Builder, Workflow rules, Permission sets, Sharing rules, Email Templates, Page Layouts, JSON, XML, ANT tool, Standard and Custom controllers, REST & SOAP, Custom Settings, Batch apex jobs, CPQ, Sales Cloud

Confidential

Salesforce Developer/Admin

Roles and Responsibilities:

  • Played a key role in developing the strategy for enhancing the system to meet business needs. Work with Users and key stakeholders to gather requirements and then partners with Technology to determine a solution
  • Designed Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
  • Manage security, users, roles, profiles, groups, queues, sharing rules and other setup options in multiple instances of Salesforce.com
  • Involved in creating a component for custom buttons which were not supported in Lightning
  • Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning
  • Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application
  • Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app
  • Configured product and pricing setup using CPQ/Product consoles Formatted and migrated the user data into Lightning Experience. Tested the Lightning components
  • Lightning components and added Design Parameters from Lightning Design System(LDS) Customized Lightning components were built using Java script on client side and Apex on server side
  • Involved in migrating from salesforce classic to Lightning
  • Experience working in marketing cloud, user management, profile configuration, mobile configuration on classic and lightning
  • Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components
  • Designed Apex Triggers and Apex classes to manage complex business workflows. Wrote Apex Text class (Methods) for SFDC testing to facilitate test driven development
  • Developed Visual Force pages along with controller extensions using the Salesforce.com and AJAX tool kit, Angular JS, Material Design
  • Integrated Salesforce.com with various legacy systems and in-house applications using the Force.com SOAP and REST based web services API
  • Implemented Test Methods for the Apex Code and followed best practices to avoid governor limits and achieve better code coverage
  • Created Force.com SITES and configured security for guest profiles and access sites form external links
  • Actively involved in Sprint Grooming and Planning Sessions to work with business and come up with a designed solution
  • Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively
  • Performed Data Loads using the standard Apex Data Loader to create test data in full copy sandboxes as part of UAT Testing with Business users
  • Customized tabs for among different business user’s groups and business centers
  • Create support guides and conduct training for new and current Users on how to use the system in accordance with established business practices
  • Responsible for maintaining different sandboxes (Environments) like Development, QA, Production Sandboxes

Technologies & Tools: Salesforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & controllers), Pages, Data Loader, App Exchange, Java Script, UAT testing, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email templates, Security Controls Batch Apex jobs, Change sets, SOAP, REST, Salesforce.com sandboxes, Force.com sites, AJAX tool kit, Lightning components

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