PROFESSIONAL SUMMARY:

• 7+years of IT experience wif an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of software application development.
• 5+ years of strong experience in Salesforce.com (SFDC) as Developer/Admin.
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and Contact Management.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service, Finance and Support modules.
• Proficient in setup, customize and deploy to salesforce.com, perform hands on customizations using Apex, Visualforce, S-Controls, custom reports salesforce.com Web services API and train sales users.
• Worked on various third party apps like DocuSign, Google Maps, Rollup Helper and Demand Tools.
• Extensive experience on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Experienced in Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports, Dashboards and Approval Processes.
• Experienced in Analysis, Design, Development and Testing of teh SFDC application according to teh business requirement.
• Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience working on data model and SOQL, SOSL, DML statements, sObjects and Governor Limits.
• Good knowledge of security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured teh permissions based on teh organizational hierarchy.
• Extensive experience in data migration and integration using Apex Data Loader and Informatica-On-Demand.
• Good understanding of Salesforce.com Governor Limits wif an ability to optimize code to respect those limits.
• Experienced working wif salesforce.com sandbox and production environments, also wif Eclipse IDE Force.com Plug-in environments.
• Experience in integration of AppExchange application wif Salesforce.
• Proficiency in Object Oriented Languages like C#, C++and web technologies like HTML, XML, CSS and JavaScript.
• Knowledge of WSDL, web services SOAP and REST API both standard and apex based, force.com external callouts, Asynchronous classes, Batch Apex and Schedule Apex Programs.
• A well-organized, goal-oriented, highly motivated TEMPeffective team member wif excellent analytical, troubleshooting, and problem solving Skills.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Live Agent, Communities Translation Workbench

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production).

Web Development: XML, HTML, CSS, Visualforce, JavaScript.

Languages: C, C++, Java Script, SQL, Apex

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, workbench

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Salesforce Developer /Administrator

Responsibilities:

• Implemented Standard Live Agent for IPSwitch people as part of case management implementation inside service cloud.
• Maintained user security permissions as per teh organizational needs.
• Developed Triggers, Apex classes and visual force pages as per teh needs of teh application.
• Created custom reports to evaluate teh performance of IPSwitch channel managers and teh usage of teh partner community as well.
• Developed Reports and Dashboards, validation rules, formula fields for teh application.
• Knowledge on Open Source Aura Framework and implemented some of teh lightning components in Partner Community.
• Worked wif various salesforce.com objects Lead, Account, Contact, Opportunity, Cases, Assets, Reports, Dashboards and Custom Objects.
• Created Custom objects, fields according to teh requirements of business which are useful in teh validation of entitlements.
• Created custom Profiles, Roles, and Public groups to restrict teh data access to teh unwanted internal users depending on their job responsibilities.
• Created different triggers and trigger classes to Apex Sharing Rules for Asset Records, triggers will be used to grant access using apex sharing to teh corresponding public group dat matches teh reseller and distributor picklist fields in account object on teh asset, opportunity and case records.
• Developed UI using CSS, XML, HTML tags, Visualforce components and JavaScript for front-end validation.
• Developed several process Builders and objects specific actions.
• Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Developed and configured Custom Reports to planning monthly, quarterly and annually and for opportunity Deal Registration, Lead etc.
• Extensively implemented Visual Flows for automatic service process in Service Cloud. Scheduled Apex Batch jobs for processing large records.
• Written Apex Classes, Controller, Extension Controllers and Triggers in teh application for various Business/functional requirements.
• Written SOQL, SOSL query language necessary for teh application in Apex Classes and Triggers.
• Implemented convert Lead to Standard Object (Lead object). Maintained system interface diagrams and functional designs.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Used teh Sandbox for UAT and deployed teh code to teh Production instance after UAT and deployed teh changes from Sandbox to Production.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Triggers like sending emails to teh partner users whenever they update they update any object records.
• Created VF Components used repeatedly in VF pages to reduce teh redundancy when needed.
• Created Visual force and HTML Email templates to be sent to teh users depending on teh action they perform after they log into teh community.

Environment: Saleforce.com Unlimited and Developer Edition, Force.com plug-in in Eclipse IDE, Developer console, Apex Data Loader 32.0, Live Agent, Communities, JIRA, HTML, Java script, CSS, Workflows, SOQL and SOSL, Custom Objects and fields, Custom Tabs, Report Types, workbench.developerforce.com, Schema Builder, Microsoft Excel 2010, Force.com Migration tool, JQuery, Custom Settings, Custom Labels.

Confidential, Northbrook, IL

Salesforce Developer /Administrator

Responsibilities:

• Worked as enhancementdeveloper, performed teh roles ofSalesforce.comDeveloperandAdministratorin teh organization.
• AdministratorofSalesforce.com CRM application responsible for configuring and maintaining user security settings as per organizational policies.
• Worked on creating new Design and Configuration Design document for newly created COBRA application.
• Used Force.comdevelopertoolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented/Implementing Security Settings, User's, Roles, Validations and configured profiles and permission setsUnder Administer Setup section.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Contacts, Orders, Products, Reports and Dashboards.
• Created Twenty-One various Salesforce.com Custom objects like DG Specialty/Classification Master, AST Data Source Master, DG Specialty/Classification Ruleset, DG Specialty Classification Override, DW Account Market Override etc.
• Worked/Working on building new application called COBRA for different countries (US, Europe and Japan) to teh end users.
• Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Written SOQL, SOSL query language necessary for teh application in Apex Classes and Triggers.
• Written Apex Classes, Custom & Extension Controllers and Apex Triggers in teh application for various Business/functional requirements.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button..
• Developed rich UI using HTML5, CSS, JavaScript and Ajax based on teh forms provided by teh business.
• Experienced in analysing business requirements, Entity-Relationship diagram and implementing them toSalesforcecustom objects, Junction objects, master-detail relationships and lookup relationships.
• Implemented various language translations using Translation Workbench and Custom Labels.
• Used Data Loader to bulk load data intoSalesforce.com from other databases and CSV files.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.
• Worked on High level Design document and Solution Document in addition to Business Requirement Document.
• A skilled problem solver and an efficient team player. Can TEMPeffectively work in both independent and collaborative work environments.

Environment: Saleforce.com Unlimited and Developer Edition, Force.com plug-in in Eclipse IDE, Developer console, Apex Data Loader 32.0, Conga Composer, HTML, Java script, CSS, Workflows, Force.com Excel Connector, SOQL and SOSL, Custom Objects and fields, Custom Tabs, Report Types, workbench.developerforce.com, Schema Builder, Microsoft Excel 2010, Force.com Migration tool, Java script, JQuery, Custom Settings, Custom Labels.

Confidential, Atlanta, GA

Salesforce Developer /Administrator

Responsibilities:

• Performed teh role of SFDC Developer and Administrator.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Writing teh Design Document and presenting it to teh Developers and internal development team.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Contacts, Orders, Products, Reports and Dashboards.
• Worked on various Salesforce.com Custom objects like Account Set, Members, CCE Products, Rule Sets, Projects, and Translations etc.
• Worked on building Customer Portal website for different countries (Ex: Sweden, Norway, France etc.) and Site.com applications for teh end customer such a way dat end customer will use dat site to buy teh products sell by Coke.
• Implemented Quotes templates and Agreement templates using managed package called Conga Composer and used Echo Sign custom manage package Setting to send dat quote's and agreement to end user.
• Used Trigger framework Interface to implement different business logic in multiple apex classes such a way dat if a single or multiple event's occurs on single trigger multiple classes can be called.
• Designed various HTML Email templates for Auto-Response to customers.
• Well experienced in Batch Apex framework provided by Salesforce.
• Implemented Bulk Upload application to process and insert more TEMPthan records at a single shot using Database. Stateful interface of Batch apex using CSV file as source after all teh validation's are passed through batch validations.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Implemented Masking functionality for mobile number and number format on different pages (Ex: Register Page, Contact Us page, My Profile page etc.)based on teh user requirement.
• Worked on different date formats for different countries (Ex: FR, SE, NO etc.) on products catalog checkout steps.
• Created many Custom Objects, and provided many Lookup relationships, Master Detail relationships, and Many to Many relationships by creating a junction objects in between.
• Worked on User's, Profiles, Roles, Permission sets, Groups and Queue's, in Manage Users section Under Administer Setup section.
• Implemented several Validation Rules, Workflows, Filed Updates, and Email Alerts using HTML Email Templates to meet teh requirement.
• Time dependent Workflows and scheduled Apex class has been implemented based on teh time based execution and by meeting certain Rule Criteria's and writing Formulas.
• Used JavaScript, CSS and HTML 5 in Visual force pages development in order to provide proper validations on fields, event action in teh page, design of fields and layout of teh page.
• Used a tool named Copado, Force.com IDE migration tool for deploying teh Force.com components (Apex Classes, Objects, Triggers, Visualforce page components, Visual Force pages) from DV1 to QA1 and QA1 to production environment.
• Worked on Issues reported by Force.com security scanner wifin an Org (Dev, QA) sandbox to follow best Apex Coding Practices.
• Involved in production support for teh application dat already exist in Production environment.
• Implemented various language translations using Translation Workbench and Custom Labels.

Environment: Saleforce.com Unlimited and Developer Edition, Force.com plug-in in Eclipse IDE, Developer console, Apex Data Loader 32.0, Conga Composer, HTML, Java script, CSS, Workflows, Reports and Dashboards, Force.com Excel Connector, SOQL and SOSL, Force.com Setup Portal, Custom Objects and fields, Custom Tabs, Report Types, workbench.developerforce.com, Schema Builder, Microsoft Excel 2010, Force.com Migration tool (Copado), Java script, JQuery, Custom Settings, Custom Labels.

Confidential, Saint Paul, MN

Salesforce Developer /Administrator

Responsibilities:

• Directly interacted wif various user groups to understand and gather requirements and conducteds to teh users by giving presentations about teh working functionality.
• Documented teh technical and functional design for complete Case Management Implementation.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Extensively worked for both Person and Company Accounts of teh organization
• Involved in developing Visualforce pages, triggers and apex classes based on teh requirements.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Implemented picklist, dependent picklist, lookups, junction objects, master-detail relationships, validation rules and formula fields to teh custom objects.
• Exposure to variousfeaturesof Salesforce likePermission Setsto give user-specific permissions,content management and documents.
• ImplementedCase Managementby creating record-types specific to teh user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Customizedeventsandtasksas per user convenience to schedule meetings, follow-up, sharing calendars wif other groups, etc.
• Worked extensively in customization ofService Cloud Consoleby embedding Visualforce pages in custom console components, highlight panel and interaction log.
• UsedTranslation Workbenchto add languages dat supported in our organization.
• Activated a language, assigned translators for dat language, and entered translated terms for customizations in organization's default language.
• CustomizedLive Agentto create a personalized chat experience for our customer service agents
• Created chat buttons for six different countries in different languages.
• Implemented custom Web-to-case functionality, where employees can see their contact details pre-populated (Single-sign on) based on their Employee ID.
• Resolved issues connected toCall Centers and employees who are responsible for creating case using Email-to-Case and Web-to-Case functionality.
• In charge of thedeploymentand complete setup in three production instances, used Eclipse and change Sets for deploying.
• Deployed teh changes from practice sandbox to UAT sandbox for QA testing and tan finally to Production organization.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields and performed insert, delete, upsert and export operations using Data Loader.
• Implemented Duplicate Management for writing Duplicate Matching Rules.
• Used Process Builder to automate all workflow (Immediate and scheduled) actions when required criteria are met.
• Developed Email Templates in different languages using Visualforce template type based on teh requirements.

Environment: Salesforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Live Agent, Sharing rules, XML, Translation Workbench, Process Builder, Force.com IDE, HTML, CSS, JavaScript.

Confidential, Boston, MA

Salesforce Administrator/ Developer

Responsibilities:

• Involved in gathering requirements from teh business and writing FRD and documenting teh existing functionalities for future .
• Writing teh Design Document and presenting it to teh Developers and internal development team.
• Worked in Agile Methodology by assigning Sprints every week to crack teh milestones.
• Worked closely wif PM by attending client meetings, teh Users using our products and working on wif presentations.
• Worked wif Technical writers for documenting all teh CRM and PRM Applications of teh company.
• Created multiple custom objects, custom fields, relationship between two objects, page layouts and record types.
• Developed different Validation Rules to ensure dat teh valid data is entered into teh organization.
• Developed workflow rules and approval processes to automate teh business process.
• Configured/Created Profiles, Roles, and Permission Sets for teh organization and setting up Field-level, Object-level security rules for teh application.
• Worked on various Salesforce.com standard objects like Cases, Accounts, Contacts, Inquiry, Reports and Dashboards.
• Worked on various AppExchange products like Rollup Helper and Demand Tools according to teh needs of teh organization.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to teh visual pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Complete bulk imports of data using Apex Data Loader and Import Wizard.
• Deployed teh code developed in teh Dev Sandbox to teh Test Sandbox and teh Production sandbox.
• Involved in Unit Testing, for teh customizations and developments done during teh project.
• Created Rollup summary fields between two lookup related objects by using Rollup Helper.
• Used Demand Tools (cleansing modules) on Account object to find teh duplicate records and merge them into one record.
• Created different matching rules on account object to find teh duplicate records using Demand Tools.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Integrated Google Maps using REST API Web Services.

Environment: Salesforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, Force.com IDE, Chatter, Web Services, HTML, CSS, JavaScript, Rollup Helper and Demand Tools.

Confidential, Clinton Township, MI

Salesforce Administrator/Developer

Responsibilities:

• Performed teh role of Salesforce.com Developer and administrator.
• Performed detailed analysis of business and technical requirements, interacted wif various business user groups for gathering teh requirements for Salesforce implementation, and documented teh Business and Software Requirements.
• Managed and participated in all phases of teh project, including Project Plans, Documentation, and Configuration.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs.
• Generated different Reports like standard, custom, tabular, summary and matrix to meet business requirements.
• Developed Visualforce Pages using Visualforce Components, Style Sheets, JavaScript and JQuery to include custom user interface and wrote Apex Classes to provide functionality to teh visual pages.
• Worked wif Apex Scheduler to invoke Apex classes at regular intervals.
• Developed Apex Classes, Triggers, batch apex, custom email templates, custom visual force components, rest apex services, asynchronous jobs, callouts etc.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Implemented Scheduling dashboards, run time dashboards and worked on Custom Reports.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Refreshed teh sandbox to copy teh data from production to sandbox.
• Provided Post-implementation support to assist end users in creating Reports, Dashboards and certain Administrative tasks including creating and maintaining user profiles and privileges.
• Involved wif Salesforce.com Premier Support and handled teh support cases.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
• Used Force.com web service API for implementing WSDL in teh application for access to data from external systems and web sites.

Environment: Salesforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Melville, NY

Salesforce Developer

Responsibilities:

• Agile Development Methodology was followed for teh implementation.
• Involved in field & page layout customization for teh standard objects like Account, Contact, and Leads.
• Administered and configured User Profiles, Roles, Permissions, Validation Rules, Security Controls, Public Groups, and Permission Sets.
• Worked closely wif sales team and business analysts, performed detailed analysis of business and technical requirements, and designed teh solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to teh needs of teh application.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Created Visualforce Pages and implemented in to Sites.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used SOQL & SOSL statements wifin custom controllers, extensions and triggers.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com subjects.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created custom page layouts to organize fields, custom links, related lists, and Custom Buttons.
• Automated workflow to keep applications moving quickly through teh approval process.
• Customized information on accounts, contacts, and opportunities and tracked related tasks and activities.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Developed Apex Classes & Triggers to implement teh business logic as per teh requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Involved in installing and configuring Managed Packages.
• Conducted User Acceptance Test (UAT) and User of teh Salesforce.com.

Environment: Salesforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, Cast Iron, Windows.

Confidential

Business Analyst/Pl-SQL Developer

Responsibilities:

• Responsible for collecting requirements from teh business users and developing technical specifications from it.
• Preparing and talking to business owners about enhancements and modification of problems.
• Prepared teh technical and functional test plans for teh procedures created
• Also responsible for unit testing, SIT,UAT and their respective documentation
• Tested teh original and optimized codes thoroughly for failures before exporting to other environments
• Responsible for trouble shooting backend production problems and provided production support.
• Extensively worked in Oracle SQL, PL/SQL, SQL*plus, SQL*Loader, Query performance tuning, created DDL scripts, Created database objects like Tables, Views indexes, Synonyms and Sequences.
• Developed various Business Object 6.5 Reports and Universes. Used context and loops in many complex universes.
• Used partitioning and sub partitioning of tables to improve performance.
• Developed Shell Scripts and SQL control flies to load data through SQL Loader.
• Developed complex SQL queries using various joins and developed various dynamic SQL’s throughout teh projects.
• Created various UNIX Shell Scripts for scheduling various data cleansing scripts and loading process. Maintained teh batch processes using Unix Shell Scripts.
• Turning of SQL Queries, Procedures, Functions and Packages using EXPLAIN PLAN and TKPROF.
• Used bulk collect feature to improve performance.
• Analyzed and computed statistics to improve response time for queries.
• Involved in performance tuning of complex queries.
• Test case/data preparation, execution and verification of teh test results.

Environment: HP-Unix, Oracle 10g, Business Objects 6.5, Shell Scripting, UNIX, SQL, PL/SQL, SQL Loader.