SUMMARY:

• Confidential is a customer service professional with 10+ years of experience.
• Performs a variety of administrative functions.
• Composes memos, transcribes notes, and researches and creates presentations.
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.
• Need someone with more of a strong computer background to plug into teh team wherever necessary and have teh ability to produce a multitude of different reports - in word, excel and power point, etc.
• Approach problem solving from a business logic perspective
• Proficiency in Microsoft Office Suite, MS Power Point, MS Word, MS Excel, Data Entry and Citrix
• Hands-on experience with office equipment, fax machines, and Scanners.
• Professional attitude and appearance with pleasing personality
• Solid written and verbal communication fluent in both English and Arabic
• Highly skilled in verbal presentation, able to TEMPeffectively address and engage a wide variety of customers
• Resourceful, proactive when issues arise with excellent organizational skills
• Multitasking and time-management skills, with teh ability to prioritize tasks
• Professional Customer service with a positive attitude
• Bachelors’ degree; additional certification in Business Administration.
• Worked with other employees as a team-player to meet company and customer’s goals.

PROFESSIONAL EXPERIENCE

Confidential, Columbus Ohio

Customer Service Advisor

Responsibilities:

• Conduct outbound and inbound calls, Sales of a variety of products and services to consumers, wholesalers, 10/201Franchise agents throughout United States, Word Processing and data entry
• Working with over 90 prospects, requiring me to handle multiple projects at a time
• Successfully working in small Sales teams to drive key performance indicators
• Collaborate with other departments such as credit and regulatory to efficiently open new accounts

Confidential

Escrow Manager

Responsibilities:

• Provides prompt efficient service for assigned product and/or service center internal, external customers, Data Entry and Word Processing.
• Consult and interpret contract provisions for current and past products and assumed business for policyholders, agents/brokers and other enterprise operating units
• Receive and responds to incoming customer/broker/agent/government agency inquiries
• Performs a variety of administrative functions.
• Composes memos, transcribes notes, and researches and creates presentations.
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.
• Need someone with more of a strong computer background to plug into teh team wherever necessary and have teh ability to produce a multitude of different reports - in word, excel and power point, etc.

Confidential

AustraliaFront Office Receptionist

Responsibilities:

• Direct visitors to teh appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Performs a variety of administrative functions.
• Composes memos, transcribes notes, and researches and creates presentations.
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.
• Need someone with more of a strong computer background to plug into teh team wherever necessary and have teh ability to produce a multitude of different reports - in word, excel and power point, etc.

Confidential

Load Survey Officer

Responsibilities:

• Work standing in a running train; make at a glance head-count and numerical recording total number of loading unloading passengers at every stop.
• Responsible for collection of all employees’ paper work and Data entry, for submission to teh Supervisor
• Sales and advertising for international luxury hotels, restaurant and bars to passengers
• Interface with internal and external customers to provide exceptional customer services
• Assist in resolving service problems by clarifying teh customers’ complaints, selecting and routing technical service
• Create further interest in teh company’s services by inviting customers to use new and long-distance train services and supervised six (6) PLSO Officers as a team-leader on every trip
• Excellent Customer Serviceswithin a motivated friendly team, trained to receive Customers with a smile at teh front-counter
• Proven active team leader manage 15 coworkers, halping co-workers of all age groups
• Worked on cash register, in kitchen area, cold storage, maintain hygienic clean tables
• Answer customers and field service representatives in English and other languages in a courteous and professional manner and provide information to teh customers as appropriate such as pricing of a variety soft drinks and fast-food availability and follow-up door delivery
• Add new customers to relevant business systems and maintain customers’ record changes as needed
• Assist in teh follow-up and processing of Quality Control, customers complaints and payment disputes.
• Composes memos, transcribes notes, and researches and creates presentations.
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.
• Need someone with more of a strong computer background to plug into teh team wherever necessary and have teh ability to produce a multitude of different reports - in word, excel and power point, etc.
• Involved in extensive travel overseas, diplomatic relations, and diverse Public relations
• Interviewed workers in India, Pakistan, Nepal, Bangladesh, Sri Lanka and Philippines and documented reports from scratch to final selection of 100-200 skilled workers
• Finally mobilize selected workers travel to work forKKMCPOW’s Maintenance CampRAFHA and HAFAR al-BATINinSaudi Arabiaand follow-up action.