SUMMARY

• Result - driven IT Professional wif 9+ years of strong experience wif emphasis on Business Analysis & Quality Analysis using Agile, Scrum and Waterfall Test driven development methodologies.
• Effective in identifying, and transmitting teh business requirements of teh project into application functionality and detailed test plans.
• Proficient at all levels and stages of teh software development cycle, from conception to production and maintenance.
• Highly skilled in Eliciting User Requirements, translating them into data, functional, quality, and usability requirements.
• Strong experience in requirements management, controlling change and preparing RTM (Requirement Traceability Matrix).
• Extensively experience in Business Process Models wif understanding of Business Process Modeling Notations (BPMN). Well experienced in preparing Business Requirements Document (BRD), Use Case Specifications, and Functional Specifications.
• Well acquainted wif Workflows and (UML) (Unified Modeling Language) diagrams such as, Use case diagrams, activity diagrams and Sequence diagrams.
• Proven track record in analysis and evaluation of Information Systems issues, analytical problem solving, decision-making and technical writing.
• Experience in end-to-end testing, UAT (User Acceptance Test) and user for customers.
• Familiar wif SOX compliance standards wif good exposure to QA Principals like CMM levels and Six Sigma.
• Expert in teh development of adaptable software infrastructures and frameworks designed to support transformations and growth.
• Self-motivated and objective driven, wif teh philosophy dat “change is teh only constant”.
• Multi-Tasking and Organizational Aptitudes, wif proven experience in Development and Implementation of Strategies.
• Exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure teh coherence and success of teh projects Proficient wif tools such as MS Office, Visual Source Safe, CVS.

TECHNICAL SKILLS

Project Management Tools: MS Visio, Rational Clear Quest, MS Project

Marketing/BPM/ETL/BI: Primo Marketing Studio (AMS), IBM Data Stage, Oracle Warehouse Builder, SQL*Loader, Business Objects, Micro Strategy, SSRS, PACE

Testing tools: Quality Center, QTP, REST, SOAP UI, Selenium WebDriver/RC/IDE/GRID, TOAD Facets

Bug Tracking/Testing: Quality Center, JIRA, MS Visual Studio, Rational Quality Manager, Rational Functional Tester, Rational Performance Tester, QTP, UAT

Business Modeling: MS Visio, Rational Requisite Pro, Concept Draw Pro

Project Methodologies: Rational Unified Process (RUP), Software Development Life Cycle (SDLC), Agile (Scrum, XP), Waterfall, RAD, Six Sigma, V-Model

Databases/Web server: Oracle 10g/9i, MySQL, MS-Access, SQL

PROFESSIONAL EXPERIENCE:

Confidential - Dallas, TX

Sr. Business Analyst / Scrum Master

Roles & Responsibilities:

• Effectively interacted wif teh client as part of teh Requirements Engineering team to finalize teh project scope.
• Conducted interviews wif end-users to collect requirement and business process information.
• Designed and developed project document templates based on SDLC methodology.
• Participated in various stages of data and requirement analysis for project needs.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted classes.
• Successfully conducted JAD sessions, which halped synchronize teh different stakeholders on their objectives and halped teh developers to have a clear-cut picture of teh project.
• Worked wif Subject Matter Experts (SME), project team members (business and technical), to define technology application for teh business and system requirements.
• Worked wif teh QA Team Lead to develop QA standards and ensure compliance wif all regulatory requirements.
• Performed task decomposition (WBS), delegated tasks and monitored project milestones using MS Project.
• Assisted teh PM in setting realistic project expectations and in evaluating teh impact of changes on teh project plans accordingly and conducted project related presentations.
• Developed business requirement specification documents as well as high-level project plan.
• Developed User Stories wifin JIRA by working closely wif teh Product Owner, and took teh User story from story phrase to story narrative to story scope and all teh way to User Story acceptance criteria.
• Conducted Sprint Planning Meeting, Sprint Review/Demo and Sprint Retrospective Meeting
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Assisted teh PM in performing Risk Assessment, Management and Mitigation.
• Responsible for data load reviews, analysis and verification of ETL logic design for Data Warehouse and data marts in star schema methodology wif conformed dimension and fact tables.
• Responsible for maintaining and halp build client relationships between teh offshore team, to bridge teh gap wif clients, able to comfortably converse wif all facets in teh client’s organization.
• Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
• Coordinate wif developers, testers, business managers, and clients to implement teh requirements and incorporated teh changes as per client needs for teh Regulatory purpose.
• Participated in teh logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted wif user testing of systems, developing and maintaining quality procedures, and ensuring dat appropriate documentation is in place.
• Executed Systems Integration Test Plan, including teh comparison of actual results to expected results.
• Performed Integration Testing and System Testing and bug fixing.

Confidential - Norfolk, VA

Business Analyst/Scrum Master

Roles & Responsibilities:

• Worked in a Scrum Agile process, and gatheird requirements from SMEs and generated reports to halp teh business to visualize teh design.
• Worked wif stakeholders and management team in gathering various requirements for teh project.
• Wrote Use Cases, Use Cases designed detailed logical class and activity diagrams, other high-level process flows.
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity Diagrams, State Chart Diagrams using Rational Rose according to
• UML standard thus defining teh Data Process Models.
• Performed Requirement Elicitation and Analysis and conducted C sessions for communicating wif Stakeholders and Project directors during Iteration.
• Discussed requirements wif other members of teh team like teh Application developers, Project Manager and Data Base Administrators.
• Assisted and halped on teh work wif teh easily implementation of web services by RESTful
• Designed detailed logical class, use case, activity diagrams and other high-level process flows.
• Interacted wif clients to assess needs, identify key challenges, and define project Scope and deliverables.
• Liaised wif teams in Business, Team Leads and PMs in global offices for various operations.
• Interpreted customer business needs and translate them into application requirements.
• Created reports to halp users track cash flows by business areas/department.
• Prioritized project efforts, develop project plans, process flows, UML Model and Use Cases.
• Maintained and update digital reports and dashboards based on client requirements.
• Identified and prepared business requirements- gap analysis.
• Reported status, milestones, and project plan tracking to project management and project owners on a weekly basis. Used MS Visio for flow-charts, process model of teh application.

Confidential - Dover, NH

Business Analyst / Quality Analyst

Roles & Responsibilities:

• Worked on Projects on claim adjudication, claim processing and provider Management.
• Analyzed Business Requirements and developed Test Procedures, Test Cases using Quality Center.
• Defining and performing teh Test strategies and associated scripts for teh verification and validation of teh application and ensuring dat it meets all defined business requirements and associated functionality.
• Worked on Project Charter, BRD (Business Requirement Document), User Stories, FSD (Functional Specification Document), and Use Case document.
• Worked on designing and developing project document templates based on SDLC methodology.
• Participated in all phases of Software Development Life Cycle (Agile, SCRUM, RUP, and Iterative).
• Created test cases from teh business user requirements specifications for GUI, Functionality, Security, and Boundary testing
• Executed all teh test cases using teh Quality Center
• Performed testing for positive and negative test cases to test teh response of teh system
• Conducted Functional testing, Regression testing, Integration testing to check teh system is working according to teh requirement specifications
• Performed Database testing, Functional testing, and Smoke testing.
• Tested teh validity of teh data cleaning done by teh ETL by writing SQL and Scripts.
• Prepare and use test data/cases to verify accuracy and completeness of ETL programs/objects.
• Used TOAD to confirm teh correctness of teh data in teh backend.
• Wrote SQL queries to retrieve data from data warehouse and source databases.
• Used ETL Tools to validate and compare data of source and target databases.
• Developed QTP test scripts to support regression testing
• Enhanced teh test programming wif conditional statements, and comments to teh test scripts
• Conducted splitting of teh different actions and making them reusable in QTP scripts
• Used checkpoints to verify teh properties of various objects in QTP
• Used teh Test Batch Runner to run several tests in succession using QTP
• Parameterized teh scripts and conducted regression testing using different data from teh datasheets in QTP
• Used SOAPUI for web service testing.
• User Interface testing was done to validate so dat teh navigation of teh application properly reflects business functions and requirements, including window-to-window, screen-to-screen, image-to-image, field-to-field and use of access methods.
• Keep track of teh Daily Defect Status wif teh halp of QA Metrics and then entering them into Test Director
• Automated teh daily, weekly and monthly reports by executing through CRON and sending teh reports as an attachment as email to Microsoft outlook, which reduced manual intervention of using ftp.
• Participated in teh meetings wif teh project manager, business analyst and team lead for teh planning of testing schedules and prioritizing teh deliverables.

Confidential - Dover, NH

Business Analyst / Quality Analyst

Roles & Responsibilities:

• Project scope was to easily enable teh travel benefit program on a new card Venture which includes enrollment of card members, qualification and statement crediting, customer servicing and financial settlement and reporting.
• Worked wif stakeholders and management team in gathering various requirements for teh project.
• Wrote Use Cases, Use Cases designed detailed logical class and activity diagrams, other high-level process flows.
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity Diagrams, State Chart Diagrams using Rational Rose according to UML standard thus defining teh Data Process Models.
• Performed Requirement Elicitation and Analysis and conducted JAD sessions for communicating wif Stakeholders and Project directors during Iteration.
• Assisted in preparing User Stories in teh Product Backlog after teh collection of Functional Requirements from System Users dat provided appropriate scope of work for technical team to develop prototype and overall system.
• Discussed requirements wif other members of teh team like teh Application developers, Project Manager and Data Base Administrators.
• Assisted and halped on teh work wif teh easily implementation of web services by RESTful
• Designed detailed logical class, use case, activity diagrams and other high-level process flows.
• Interacted wif clients to assess needs, identify key challenges, and define project Scope and deliverables.
• Liaised wif teams in Business, Team Leads and PMs in global offices for various operations.
• Worked in a Scrum Agile process wif 2 week iterations and was involved in Sprint/Release planning.
• Participated in daily SCRUM meetings in an agile environment, retrospective meetings for issues, in corporate suggestions, decisions in code development.
• Gatheird requirements from SMEs and generated reports to halp teh business to visualize teh design.
• Interpreted customer business needs and translate them into application requirements.
• Created reports to halp users track cash flows by business areas/department.
• Prioritized project efforts, develop project plans, process flows, UML Model and Use Cases.
• Maintained and update digital reports and dashboards based on client requirements.
• Identified and prepared business requirements- gap analysis.
• Developed Project management plan which included background including "CONSTRAINTS" AND "ASSUMPTIONS, business process, success measures, roles, & responsibilities, project plan for schedule/timelines and resource utilization.
• Reported status, milestones, and project plan tracking to project management and project owners on a weekly basis. Used MS Visio for flow-charts, process model of teh application.

Confidential - Buffalo, NY

Business Analyst / Quality Analyst

Roles & Responsibilities:

• Worked on Projects on claim adjudication, claim processing and provider Management.
• Analyzed requirements, participated in Design Discussions and prepared Design document.
• Worked on all phases of SDLC (Software Development Life Cycle) and Quality Assurance methodologies of Agile.
• Served as a lead for teh Facets testing effort, involved in teh Reviewing of Requirements Specification wif functional manger and technical specialists.
• Develop testing strategy and test plan, outlined various capabilities of teh testing process.
• Describe teh tasks of each testing capability, outlined roles and responsibilities related to teh testing process.
• Wrote test cases in Quality Center derived from teh BRD and generated a Traceability Matrix for testing purposes.
• Implemented manual testing of a web-based application, including backend, functional and integration testing
• Performed gap analysis forHIPAA and 837 transactions, and analyzed error.
• Wrote Test scenarios and test cases for testing teh migration of EDI and teh processing of member enrollment and benefits, (834) batch jobs corresponding to teh claims (837).
• Involved in forward mapping from ICD 9 to ICD10 and backward mapping from ICD10 to ICD9 using General equivalence Mappings (GEM).
• Performed data validation testing after teh ETL process using Informatica.
• Used Rally for making teh development organization faster, leaner and more agile and to get on teh track wif teh User stories and to improve iteration planning practices.
• Involved in manual testing, preparation of Business Process Test Cases and Test Execution.
• Involved in teh review of test cases and test scenarios of teh Policy module.
• Performed report testing for both SSRS Reports and BI Reports via Business Objects.
• Maintained all teh documentation in Share point.
• Worked on Guidewire Policy Center for ETL Testing.
• Used Informatica Workflow Manager to schedule and run Informatica mappings and Workflow Monitor to monitor ETL execution and logs.
• Involved in configuration testing and end-to-end testing of FACETS Enrollment, Claim Processing, Subscriber/Member, Provider and Utilization Management module.
• Identify scope systems dat will be modified by teh ICD-10 project to accommodate ICD-10code and /or downstream impacts steaming from ICD-10 codes.
• Tested teh HIPPA EDI transactions according to test scenarios and verify teh data on different modules.
• Involved in Black box testing, System testing, integration testing, Functional testing, Smoking testing, Regression Testing and User Acceptance Testing (UAT) manually and Automation tool.
• Executed Automated Test scripts using Selenium.
• Wrote SQL queries to test teh application for data integrity and verified teh contents of teh data table.
• Extensively used SQL queries to check storage and accuracy of data in database table
• Managed defect tracking process, which include prioritize bugs, assign bugs and verifying bugs using QC.
• Worked on handling/tracking defect in teh Quality center and export in to Excel by using filter.