SUMMARY

• Overall 8 Years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 6 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Experienced in implementing VisualForce pages, S - control, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities.
• Good understanding of software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Custom Formula Fields, Field Dependencies, Validation Rules, Assignment rules,Workflows and Approval Processes, etc.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Good working knowledge in querying salesforce.com database using SOQL and SOSL queries using Force.com Explorer.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code with respect to those limits.
• Experience with Salesforce Lightning, built Salesforce1 mobile apps using Lightning components and worked on rollout from Classic to lightning experience.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Having good knowledge in writing test classes before deploying into production.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Skilled in customizing Standard Objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per client’s need.
• Experience in Sales Cloud, Service Cloud, Marketing Cloud, Partner Portal and Customer Portal.
• Strong knowledge in App-Exchange Applications for integrating with Third Party Applications.
• Proficiency in Object Oriented Programming JAVA.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.
• Excellent communication and inter-personal skills.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extension, Apex triggers, Lightning Interface, S-controls, SOQL, SOSL, and Force.com IDE(Eclipse)

SFDC Tools: Data Loader, Connect offline, Salesforce-to-Salesforce, Apex Explorer

Programming Languages: APEX, C, C++, JAVA, .NET

DBMS: Microsoft SQL Server

Web Technologies: XML, HTML, JavaScript

Methodologies: Agile, Scrum, SDLC, Waterfall

Operating Systems: Windows 2000, XP, Vista and Mac OS-9/10

PROFESSIONAL EXPERIENCE

Confidential, NJ

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Responsible for setting up web service integrations.
• Implemented Inside sales telephonic plug-in application implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed various Web Pages in Visual Force for customers to select a variety of services offered by the organization and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on the application of Service Cloud and Sales Cloud.
• Analyzed the Scenarios for switching between Salesforce classic and the Lightning Experience.
• Worked on Force.com IDE to write apex classes and triggers.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Implemented Apex Data loader to automatethedata loading process for the sand box refresh activity.
• Developed VF pages replacing the existing standard opportunity page.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limit best practices.
• Building Lightning components using Controllers, Helper methods, design using CSS and using these components in Visualforce pages.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Lightening Components, Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro

Confidential, St. Louis

Salesforce Dev/Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Sale sforce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Managed and implements customization requests by Business Users, including creating workflow triggers and automated email response.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Designed various Web Pages in Visual Force for customerstoselect a variety of services offered by the org and integrate them with thepricing team.
• Enabled chatter for the organization and to communicate with the users in the organization.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Raleigh, NC

Salesforce Consultant

Responsibilities:

• Responsible for handling the tickets, defects and enhancements for the phase-3 of the project.
• Responsible for deployment of the code from UAT to Production after the approval of change request for defects & enhancements, from the client.
• Responsible for developing Apex Classes and Apex Triggers for various enhancements in the application.
• Developed the Workflow rules and Validation rules.
• Defined Lookups and Master-Detail relationships on the objects. And also created junction objects to establish many-to-many relationships among objects.
• Participated in design meeting for implementation of phase-4, 5 and contributed to technical approach.
• Developed different VisualForce Pages to suit to the needs of the application using different VisualForce components.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Designed and implemented various Email templates for Auto-Response to customers.
• Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created profiles and implemented Object and field level security to hide critical information.
• Involved in the development of phase-4, 5 and successfully deployed the code to the production.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed and deployed the Custom objects, Visual force pages to suit functional needs of the application.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Worked on the Salesforce sales module Standard objects: Accounts, Contacts, Opportunities, Quotes, and Activities and customized them to match the business needs.

Environment: Salesforce.com platform, Force.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow& Approvals, Reports, Custom Objects, Cast Iron, Custom Tabs, Eclipse IDE Plug-in

Confidential

Salesforce Developer

Responsibilities:

• Closely worked with Business Team and SalesForce.com consultants while implementing the solutions for the needs of organization.
• Demonstrated abilities in mapping business requirements and translating these requirements into applications functional specifications and detailed test plans and custom designing solutions.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on Opportunity Page Layout Enhancements.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• In-depth understanding of SFDC CRM applications like Sales cloud and Service Cloud.
• Created and deployed Several Reports using salesforce.com platform.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Performed functions like periodic data cleaning and administered custom objects, workflow and campaign management.
• Provided the training to the internal business users to use the application.
• Implemented Apex Classes &Triggers and linked them to manage the workflows implemented in the system.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Coordinated development activity with Offshore Team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Cast Iron, data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP, Java Script and JSF.
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web Logic Test Environment.
• Developed Database Access Objects (DAO) using the Spring Hibernate Support and using Hibernate Query Language (HQL).
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files.
• Implemented the Control Layer by using Struts Actions classes like Action, Dyna Action, and mapping Dispatch Action classes.
• Designed and developed Session Beans for implementing Business logic.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts, JSF, JavaScript, Java, Struts, Hibernate, Spring, Web Services, EJB, Servlets, SOAP, XML, IBM, WebSphere, CVS, Win CVS