SUMMARY

• Overall 7+ years of IT experience wif 5+ years of experience in Salesforce.com and Force.com platform as a developer and administrator and 2 years of experience as Java developer.
• SALESFORCE CERTIFIED PLATFORM DEVELOPER - 1.
• Experience in Administration, Configuration, Customization and Development onSalesforce.com Platform.
• Experienced in analyzing Sales, Marketing, Customer Service and Customer Support business processes used by Salesforce.com customers and recommended ways to improve their processes using Salesforce.com.
• Extensive experience in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services
• Expertise in maintaining areas on lead, case management, web-to-lead, Web-to-case, Email-to-case, various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Dashboards and Reports.
• Experience working wif Custom Integration of Custom Messages, Workflow & Approvals, Reports, Custom objects and tabs, Security Controls, App Exchange Package and Custom Application, sandbox data loading.
• Extensive experience in designing validation rules, custom objects, custom fields, role based page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, report extractions to various formats, and email generation.
• Good experience working wif Object Oriented Languages like Java, C, C#.
• Designed solutions in Sales cloud, service cloud, Chatter and App Exchange applications
• Proficient inData Migrationfrom Traditional Applications to Salesforce UsingData LoaderUtility andInformatica On Demand.
• Extensive experience working wif web technologies like HTML, XML, CSS, Javascript, SOAP, REST, PHP and BULK API.
• Experience in writing stories for implementation of Visual force, SOSL, SQSL, WSDL, partner WSDL and enterprise WSDL and custom user interfaces using HTML.
• Experience working wif sandbox environments managing production environments, full sandbox, developer sandbox and configuration sandbox.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Configured and customizedbusinessautomation using workflows, approval processes action configuration (emails, tasks, field updates).
• Good working experience on the latest features on Lightning Experience and Lightning components.
• Used Lightning process builder for visualizing and creating automated business processes.
• Good experience working wif Salesforce wif recursive AWS instances using repository.
• Used Services cloud to manage Cases and Entitlements.
• Detail-oriented energetic team player, motivated wif multi-tasking capabilities, problem solver, and hands-on leader wif exceptional presentation and client/customer relation skills.
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development wif focus in Object Oriented Programming.

TECHNICAL SKILLS

Sales force Technologies: SFDC Certified Force.com Developer, Sales force CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Partner WSDL, Enterprise ESDLVisual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Informatica Data Loader, Force.com Platform (Sandbox and Production)

Other Programming Languages: C, C++, C#.Net, Java, Java Script, Apex, Java/J2EE, JavaScript, HTML, XML, PHP, CSS, SQL, Eclipse, JQuery.

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Salesforce Consultant

Responsibilities:

• Interacted wif various business team members to gather the requirements and documented the requirements.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Entity-Relationship data modeling using both standard and custom objects as per the needs of the application.
• Developed Visual force Pages to customize the view and functionality of the Knowledge Articles dat were required by the Organization.
• Created and maintained User Roles, Security, and Profiles dat was required for the Salesforce Knowledge implementation.
• Worked in developing and consuming RESTFULL, SOAP web services in service oriented architecture.
• Created and managed complex workflow rules, data validation, and system triggers.
• Written technical approach and design documentation supporting business needs.
• Followed iterative software development methodology and contributed to all phases of the software development lifecycle and support.
• Supported, enhanced and developed solutions on the Force.com platform, utilizing the Force.com API, APEX, Visualforce, price configurator tools and integrating apex applications.
• Customized SFDC fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards dat monitors the Knowledge Base.
• Involved in the creation of Knowledge Content, Format and Delivery Methods.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report
• Interfaced wif senior management and produced all the reporting needed on a daily, weekly and monthly basis.
• Involved in identifying, planning new Salesforce.com features and functions (new screens, workflow, force.com objects and reports) in response to business needs.
• Managed the Salesforce.com CRM application.
• Worked on maintaining the functional areas of data management, accounts, contacts, campaigns, and opportunities.
• Customized the dashboards to monitor lead activities based on sales geography.
• Implemented mass data loads and pre-deployment testing.
• Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Eclipse, Windows XP.

Confidential, Minneapolis, MN

SFDC Administrator/ Developer

Responsibilities:

• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visualforce pages, and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Salesforce wif Microsoft Outlook to synchronize contacts, events, and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules, and actions etc.
• Configured and Integrated Salesforce wif Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact wif Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM wif Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts dat halp the company to maintain their information and make sales of the product.
• Created many of Roles and Profiles for the organization, which halps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level security, Profile and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in the salesforce Visual force pages.
• Developed APEX class, Controller class and APEX Triggers for various functional needs of the application.
• Created the many of the Reports and Dashboards, which halps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which halps us to describe the details of some of the standard objects, which are used in the project.
• Scheduled Apex Batch jobs for processing large records.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies wat data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on Data Loader, which halps us to perform CURD operation wif the halp of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Implemented the Salesforce.com applications using Agile Scrum Methodology
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match functional needs.
• Performed Salesforce.com Developer and Administrator roles.
• Interacted wif various business team members to gather and documented requirements.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to application needs.
• Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish a many-to-many relationship among objects.
• Created various profiles and configured permissions based on organizational hierarchy requirements.
• Implemented Apex Classes & Triggers and linked them to manage workflows implemented in the system.
• Implemented various Custom Reports and deployed them for different business user levels.
• Provided training to internal business users to use application and develop their own custom reports.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business center users wif the support of Saleforce.com.

Confidential

Java Developer

Responsibilities:

• Used Eclipse as an IDE and Apache Tomcat as an Application Server
• Testing and debugging the project for proper functionality and documenting modules
• Used Ajax in one of the modules to do asynchronous changes to the pages
• Worked wif Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface
• Developed client request validations and processing using JavaScript
• Involved in writing the Stateless Session Beans
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool
• Used JNDI realms to autanticate users in a web application
• Solely responsible for writing the automation tool in java for manipulating the dates
• Developed front-end form validations using JavaScript
• Used VSS for version control management
• Developed Session and Entity Beans to implement business functionality
• Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers
• Involved in writing Junit test scripts to check the functionality of the middle tier and aid in debugging phases
• Worked on XML conversions and validations
• All java components are ported into Web Logic Application server running on Linux
• Ported on Windows NT/IIS server wif Servlet Exec 3.1 as JSP Engine.