SUMMARY

• 10+ years of professional experience in software IT/Business Analysis/Process Transformation/ Process Reengineering/Process Modeling & Project Management work experience
• More than 5 years of experience in managing a team of 10+ members across different streams including QA, BA & production support team.
• Sincere, diligent, goal - oriented professional, presently working with major IT services Implementation Company as a Pega Business Architect.
• Equipped with the knack of functional management along with the practical experience in the areas of Business process improvement & System development vis-à-vis System-Process integration.
• Result oriented professional with a sharp mind to deliver the result in tough situation; Proficiency in streamlining business processes, defining operational metrics & identifying key improvement areas.
• Exceptional Problem solving skill to support the sales team as well as the Client implementations. Strong negotiation skill and a keen client need assessment aptitudes.
• Expertise in mapping business requirements and conceptualizing architecture for application development for process automation
• Excellent Relationship Management skills, articulate, combine strong business acumen with the ability to conceive profitable and efficient solutions utilizing technology.
• To understand the current process & identify the process gaps suggesting a cost effective solution for the same keeping audit & statutory guidelines in mind.
• Understand the existing policy administration system like new business, premium payments, non - financial, billing financial transactions for various product types like Term, 403B, VUL, UL, WL etc. and implement it in the Pega BPM platform using CPMI & Case management framework.
• To under the existing system and providing better business solutions fit as per Pega Framework by working along with LSA & CSSA’s.
• To communicate with the Business Users and let them understand the process re modeling & suggest system enhancements
• To understand the product features (File and Use for new product launches), preparation of BRS, reviewing functional test cases, carry out testing(UAT), product go live and also in Risked Base Testing.
• Preparation of Business Architecture documents, Objectives, Requirements, Use Cases along with requirement traceability maintenance
• Documenting Business Architect structure and maintaining Pega layer implementation documents along with functionalities implemented in each layer.
• Understanding client needs and suggesting approach at business level using the Pega Out of box functionalities.
• Onsite/Offshore coordination along with managing a team of 10 members.
• Interacting multiple clients and providing demo’s, preparing WO’s & PCR’s along with training clients.
• Participated as a liaison between multiple stake holders (BPO Executives, SME’s & Business Users, System Architects) and come up with business requirements leveraging the Pega Framework.
• Maintaining product back log and discuss with management team across streams to prioritize, scrutinize back logs.
• Participate with management team on the product progress and show case the work completed and the plan ahead.
• DCO session with SME’s, Stake holders along with Pega technical team (CSA & CSSA’s) which includes prototype presentation.
• Actively participating in Agile Scrum Planning, Sizing, and Creating Tasks etc.
• Act as an Interface between the Business Users and IT Team throughout the SDLC of the project
• Training business users, clients, BPO team and also participated in onshore user training with multiple clients.
• Interacting with API team along with technical team on the implementation & updating of API’s.
• Implementing the solutions & evaluation post implementation ensuring a strict adherence to the project timelines, achieving ROI and process metrics.

TECHNICAL SKILLS

• Business & System Analysis (BSA).
• Pega PRPC 6.2 & 7.1.2
• Microsoft SQL Server
• Microsoft Project
• Office(Visio)
• HP Quality Center
• QA
• Rational Requirements Composer (RRC)
• Rational Quality Manager (RQM)
• Bugzilla
• Soap UI-Pro 2.5 (API Request/response analysis)
• UNIX
• Shell Scripting
• JIRA
• Oracle 10g
• Oracle Raptor & Toad.
• SharePoint.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Pega Consultant (Lead Business Architect & Test Lead)

Responsibilities:

• Working as a LBA (Lead Business Analyst) by providing solutions and ideas on implementing new features and working with LSA & CSA’s to provide solutions.
• Conducting DCO session involving stakeholders, SME’s, Business users, Development & QA teams. Also gathering requirement and providing solutions that fit technically into Pega platform.
• Present Status to management & client on each Slivers.
• Analyze existing process and business transaction and enhance them leveraging the Pega CPM & CPMi framework.
• Maintaining Product Back Logs & participating in scoping, sizing & prioritizing on them.
• Conduct Bug Triage, Daily Status meetings & Reporting Daily Status to the management.
• Participating in Story Time Sessions and attending daily stand ups and daily blocker calls
• Daily interaction with the PDM’s and SME’s.
• Maintaining product back log and discuss with stake holders to prioritize & scrutinize back logs to user stories and then to functional specs.
• Documenting Pega PRPC business rules that are to be delegated to client.
• Prepare each Iteration testing reports and submit to the management and clients.
• Requirement gathering, mapping & configuration of the Pega CSWD application.
• Training clients, external & internal teams on the new Pega applications.
• Preparation of Use Case & work flows and design documents in the Pega Designer Studio.
• Providing test estimates, strategy, test planning, test execution and production support for various clients.
• Handling of client, testing team and PST team.
• Interacting with internal BPO team and external clients to understand the requirements and prepare product back logs and track them till implementation in Base & in client production layers.

Environment: PEGA PRPC 6.2, Pega 7.1, SQL Server & Oracle DB.

Confidential, Atlanta, GA

Test Analyst

Responsibilities:

• Analyses on the issues raised by clients, Doing Estimations, Prepare Test Cases, Test Data, Execute Test Cases.
• Responsible for doing Functional & Regression testing and prepare testing documentation and sending out the results to the client.
• Responsible in support to the testing team members for any issues faced with testing.
• Participating in calls with clients & business analysts for better understanding of the issues
• Responsible for preparing WSR’s for testing team.
• Responsible in reviewing test scenarios, test cases and testing documentation prepared by team members.

Environment: PEGA PRPC 6.1 SP2, SharePoint, Progress 10 G

Confidential

Module Lead

Responsibilities:

• Involved in reviewing Requirement and Functional Design documents.
• Preparation of test scenarios, test cases and execution of test cases in QC.
• Prepared problem logs when defects are discovered during the execution of the test cases and reporting bugs in QC and JIRA.
• Performed regression testing after bug fixing and modification.
• Database testing using Oracle Raptor Tool and DB Connect.
• Participating in walk through with clients.
• Preparation of test metrics and reporting of daily status.

Environment: MS-Windows 2000, Java, J2EE, HTML, Oracle 10GProject 4 Client Command Center, Cingular Star Now (Now AT&T), Metro PCS

Confidential

Sr. Software Engineer - QA

Responsibilities:

• Involved in study/analysis of business functional specifications documents.
• Involved in study/analysis of Visio Design, Dialogue specification documents.
• Involved in discussions with client for Test Scope and Test Scenarios.
• Involved in Readiness review discussions with Project Delivery team.
• Involved in Test plan preparation.
• Installation of the application from Linux systems
• Wrote and executed various Test cases for conducting Smoke, Functionality testing, UAT testing, System Testing, Regression testing, Middle ware(API), Data base Testing(On Linux Environment) based on Test plan.
• Running of Middleware (API) Automation Scripts and Shell Scripts on Linux Machines and analyzing the results.
• Involved in Back Application-Up Time Available time Report testing.
• Prepared Test Case Documents using Test Link and Test Reports for specified features.
• Maintained Test Matrix with the test results obtained.
• Involved in creating test data for testing.
• Used JIRA & BUGZILLA for Software Bug identification, tracking and reporting.
• Involved in issue resolution by interacting with developers, team lead.
• Participated in weekly status meetings with the team, developers to discuss open issues.
• Used Version Control Systems like TWIKI, Confluence to maintain documents.
• Used Track It for Maintaining Status Reports