SUMMARY

• Over 8 years of IT experience with 5 years of experience as ServiceNow Developer and Administrator.
• Experience in Implementation of Workflow, Incident Management, Problem Management, Change Management and Service Catalog on various business applications.
• Expertise in creation of workflows for Service Catalog items in Service - Now.
• Hands on experience in web application development using HTML, Java Script, Java, JSP, Servlet, Struts, CSS3, jQuery, Bootstrap, Angularjs.
• Good experience in application development using Java/J2EE, JSP related to ServiceNow implementations.
• Manage requirements and reviews on Workflow, Performance Analytics, Visual Task Boards, Reporting and Homepages in Service Now.
• Created Knowledge base articles, Service Catalogs and Record producers.
• Extensive Knowledge in creating and modifying Service Catalogs and Work Flow.
• Good noledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
• Web services, Discovery, Workflow, and CMDB.
• Experience in installing, configuration and administration of CMDB.
• Functional noledge and implementation experience of ITSMframeworks.
• Create, monitor, modify, and publishservicecatalogworkflows with approvals. Maintain Single Sign-On integration.
• Good noledge in ServiceNow suite development including SOAP/REST integration.
• Having noledge in transforming business requirements into functional specifications focusing on workflow analysis and design, business process reengineering, user interface design and process flow modeling.
• Experience in Design and Development of Distributed OOAD based system using UML and Rational Rose.
• Having experience in multiple front-end programming languages JavaScript, Bootstrap, Angularjs, JQuery, HTML5, CSS3.
• Used Model-View-Controller (MVC) frameworks for Developing Web applications.
• Expert in JavaScript, JQuery, scripting used in ServiceNow.
• Having experience with Responsive Web Design (RWD).
• Experienced in building cross browser compatibility applications using HTML and CSS.
• Having noledge in developing applications using Angularjs.
• Having solid experience in using JavaScript and jQuery.
• Having experience in writing SQL Queries.
• Experience in QA testing using Selenium.
• Demonstrated teh ability in developing Test Plan and test cases utilizing requirements and design documents.
• Experience in working with Dublin, Eureka, Fuji, Geneva versions of ServiceNow and worked on upgrading Geneva to Helsinki and Helsinki to Istanbul.
• Experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
• Strong experience in working in various software development practices like Waterfall, Agile.
• ServiceNowAdministration and Production support including maintenance of lower environment instances.
• Create an access control rule (ACL).Use of scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.
• Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project Management, documentation, interpersonal skills.
• Excellent work experience in Front-end and Backend testing.
• Self-motivated Team player with excellent interpersonal skills.
• Flexible, enthusiastic and project oriented team player with solid communication and Analytic skills to develop creative solution for challenging client needs.
• Experience in all phase of SDLC like Requirement Analysis, Implementation and Maintenance, and extensive experience with Agile and SCRUM.

TECHNICAL SKILLS

ITSM Tools: ServiceNow.

Operating System: Windows, Linux, Macos.

Languages: C, Java, SQL.

Servers: Tomcat, Web Logic Server.

IDE & Tools: Eclipse, WebStorm, Notepad++.

Web Technologies: HTML, JSTL, DHTML, JavaScript, CSS, XML, JSON, Angularjs, Bootstrap.

ServiceNow Modules: Incident Management, Change Management, Problem Management, Service Catalog, Service Level Management, CMDB, Data Loading, Start Now, On Call Scheduling, New Call, Web Services, ODBC Connectivity.

Databases: MySQL, Oracle.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

ServiceNow Developer

Responsibilities:

• Involved in analysis of end user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding teh current ServiceNow system.
• Involved to Setup teh process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.
• Involved in coding teh Business Rules (Server Side Scripting), Client Scripts (Client Side Scripting), Script includes in teh ServiceNow.
• Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions.
• Created Database views to generate reports from multiple tables.
• Designed many email templates by using html and java scripting and used them in notifications.
• Managed data with tables, teh Configuration Management Database (CMDB), import sets and update sets.
• Hands on experience in creating Users, roles and User Groups.
• Involved in ServiceNow Discovery and CMDB maintenance.
• Having experience in ODBC and JDBC Statements in java.
• Configured inbound email and outbound email activities and created mail scripts based on requirements.
• Configuring various Catalog Items Front-end web / GUI components using JavaScript, CSS and HTML5.
• Hands on experience in Java Script, Angular JS, AJAX, CSS, HTML and Bootstrap.
• Implemented many functions by writing Business rules/ Client Scripts and Script Includes by using Glide Record's and Ajax calls.
• Involved in creating teh new Catalog Items and editing teh existed Catalog Items.
• Wrote Data Sources, Transform maps and properly analyzing Coalesce to avoid duplicates.
• Configured E-mail notifications on RITM, Catalog Tasks etc.
• Performed various Modifications & Customizations on forms.
• Created various applications, tables and performed different operations like overriding teh Display Value, auto completing certain Attributes, adding business logic, sending email notifications.
• Involved in Maintaining Service Portals, ACL's, Users groups and roles.
• Knowledge on Application administration activities like Security, Events and Notifications, Policies and Interactions.
• Good understanding of web services with REST/SOAP/ XML/ WSDL and HTTP Request Methods.
• Used SOAP for teh communication between teh different internal applications.
• Developed solutions using JavaScript, Web Services, SOAP, REST and other web technologies to integrate ServiceNow with internal/ external systems and tools.
• Created a Configuration management, which supports various operations such as Search & Create.
• Created different SLA definitions and ACL’s.
• Created custom reports on task table by using UI pages, UI actions and Script Includes.
• Utilized Java Scripting to deliver solutions dat automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.

Environment: ServiceNow, HTML, CSS, Java Script, Ajax, Web services.

Confidential, Atlanta, GA

ServiceNow Developer/Admin

Responsibilities:

• Worked with end users and Business Analysts to understand process and flow of business.
• Involved in Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Worked with client in collection of functional requirements within ServiceNow.
• Designed and implemented new functionality using Business Rules, UI Policies, and Access Lists.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Managed data with Tables, CMDB, Import Sets, and Update Sets.
• Maintained and enhanced various modules like Incident, Change, Problem, Knowledge and Service Catalog.
• Created various Catalog Items and Workflows.
• Configuring Email, inbound and outbound email activities and creating mail scripts on need premise.
• Involved in Implementation of changes to improve automation and efficiencies in ServiceNow.
• Used update sets, UI scripts, Notifications as part of customizing teh ServiceNow.
• Used Transform maps to import Data to Configuration Management.
• Moved Update sets from one environment to other environment in ServiceNow.
• Created Buttons and context menus both on form and lists using UI actions.
• Designed many email templates by using html and java scripting and used them in notifications.
• Worked with windows team, network team and Asset team in order to check for teh data collected through discovery is accurate.
• Wrote Notifications and changes required by users for receiving teh mails.
• Gathering Requirements from client creating catalogs items. Creation of Workflows and Execution plans for teh catalog items.
• Created approvals in workflows in execution plans. Created UI pages for a better visual appearance in catalog items.
• Involved in Service Catalog design and workflow design based on teh approval and fulfillment process.
• Developed solutions using JavaScript, Web Services, SOAP, REST and other web technologies to integrate ServiceNow with internal/ external systems and tools.
• Involved in daily, weekly and monthly meetings with client on teh work progress and discussions on teh upcoming work.

Environment: ServiceNow, HTML, CSS, Java Script, Ajax, Web services.

Confidential, San Jose, CA

ServiceNow Developer/Admin

Responsibilities:

• Communicating with end users, identifying their difficulties and changing teh applications as per their requirements.
• Used Java Script in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions dat automate and audit business processes to customize teh instance as per Business needs.
• Worked on Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists.
• Worked on Prioritizing of Incidents by Impact, Urgency and Priority.
• Technical implementation of various ServiceNow modules such as change management, Incident management, problem management, service catalog, configuration management.
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB in ServiceNow.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS and HTML.
• Worked on Content Management System, Test, Project and Release Management.
• Creating database views to pull teh reports on variables which are being used by catalog items.
• Writing Catalog client scripts and UI policies to make client side changes.
• Working on different kinds of variables and variable sets.
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to teh entire team to execute teh steps.
• Planning and coordinating teh execution of Implementation along with Technical/Business validations post every release in ServiceNow.
• Created Buttons and context menus both on form and lists using UI actions.
• Designed many email templates by using html and java scripting and used them in notifications.
• Implemented changes to improve automation and efficiencies in ServiceNow.
• Involved in daily, weekly and monthly meetings with client on teh work progress and discussions on teh upcoming work.

Environment: ServiceNow, HTML, CSS, Java Script, Ajax.

Confidential, New York, NY

UI Developer

Responsibilities:

• Front-end web development using HTML, CSS3, JavaScript and JQuery.
• Developed UI based out of wireframes and red-line documents
• Responsible for making responsive web pages using twitter bootstrap and media queries.
• Used Angularjs framework to bind HTML (views) to JavaScript objects (models).
• ConsumedWeb Service using JSON to get teh registered users, update their status.
• Involved in developing HTML and JavaScript for client side presentation and, data validation within teh forms.
• Designed and developed various Screens using JSP, JavaScript, HTML, and CSS.
• DevelopedJSF Tags and Components.
• Developed front end along with pages for user interactions; for teh entire website using HTML, CSS3, JavaScript, JSON, JQuery, and AJAX.
• Developed teh front end of teh application using HTML, CSS3, SASS, JSP, and JavaScript.
• Code development to ensure teh compatibility across all browsers
• Creating graphics to satisfy client site requirement.
• Perform System Testing to ensure branding is done as per client requirement.
• Coordinate with QA team to resolve any issues regarding site branding.
• Design and develop prototype video to showcase company features.
• Implemented client side scripting using JQuery and Angular.js.
• Involved in writing application level code to perform client side validation using JQuery and JavaScript.
• Experience in using various tools and IDEs for development tool Eclipse.
• Coordinate with Business Relationship Manager to gather client requirements and QA team

Environment: Dreamweaver CS6, JSON, Photoshop CS6, HTML, CSS3, JavaScript, SASS, Angular.js, Eclipse.

Confidential

Web/UI Developer

Responsibilities:

• Involved in development, design and implementation of front end part of teh application.
• Developed UIScreens using HTML, DHTML, XML, Java Script, Ajax, JQuery Custom-tags, JSTL DOM Layout and CSS3.
• Used Bootstrap, Angularjs in TEMPeffective web design
• Used JQuery plugins for Drag-and-Drop, Widgets, Menus, User Interface and Forms.
• Practical exposure and/or experience with some JQuery, JSON, AJAX.
• Create responsive layouts for multiple devices and platforms.
• Developed layouts, navigation and animation buttons for customers.
• Designed and Developed front-end UI using HTML, CSS3, JavaScript, JQuery.
• Involved in developing HTML and JavaScript for client side presentation and, data validation within teh forms.
• Gathering requirements for business. User interface designer and web developer for enterprise application development.
• Designed and developed various Screens using JSP, JavaScript, HTML, and CSS.
• Involved in writing application level code to perform client side validation using JQuery and JavaScript.
• Utilized various JQuery plugins to build Rich Internet Application (RIA) to make it look more intuitive.
• Agile methodology was used to follow teh cycle of requirement gathering to deployment.
• Conducted unit testing and end-to-end testing on teh supported browsers and devices.
• Worked closely with business users and developers of team to resolve issues.

Environment: HTML, CSS/CSS3, JavaScript, JQUERY, Bootstrap, JSON, AJAX.