SUMMARY

• I has around 8 years of experience in IT Administration, Analysis, Design, Development, Customization and Deployment in development of Web based Applications using salesforce.com CRM platform and Java.
• Experienced in Salesforce.com CRM platform using Visual force, Apex, and Java Technologies as Technical Analyst, Administrator and developer.
• Experienced in building Custom Applications dat includes Administration, Configuration, Implementation, Support of Salesforce CRM and SFA.
• Proficient in Apex, Visual Force, Workflows, Triggers, Email - To-Case, Web-to- case, Email Template, SFDC API, Data Loader, Force.com Explorer, Batch APEX, AJAX Toolkit, Process builder, Custom Settings, Static Resources, Enterprise WSDL and SOQL
• Expertise in maintaining teh Functional areas of Data Management, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
• Experience in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflow, ApprovalProcess, Validation Rules, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Experience in Force.com sites development using Visualforce, jQuery, custom labels, AJAX toolkit and CSS.
• Extensive experience in continuous integration and agile development methodology of Software Development Life Cycle (SDLC), Scrum methodology of software engineering
• Expert in generating and analyzing custom reports and dashboards for management and various business unit personnel to provide detail information on key performance indicators.
• Proficient in dealing with teh functionalities related to teh Service cloud and Sales Cloud
• Implemented source control in salesforce.com platform and Knowledge of Rest API and workbench.
• Proficient in working with JIRA and confluence.
• Hands on experience in using teh Aura framework and Salesforce lightning Design System (SLDS).
• Strong understanding of Object Oriented Analysis and Design
• Experience in Force.com Apex Classes, Apex triggers Integration, Visualforce and Force.com API.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Hands on experiencein Administration setup like manage Users, Security Controls, Data Management, Creating Roles, Profiles and Integration with Salesforce web services.
• Excellent team player, ability to work in-groups as well as independently.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, community cloud, Roles & Profiles, Salesforce Lightning Design System, Work bench, Aura FrameworkConfiguration skills: SFDC Standard Object Configuration Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Queues, Quotes and Custom Object development. Field creation, Page Layout creation/editing, SSO, SAML, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow time-dependent actions, field updates, email alerts, task creation. Reports, Dashboards, CTI Adaptors, Process builder, Formula Fields and Cross Object Formula Fields, Overall User Management Security and Sharing Model

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX, Visual Force, Bootstrap

Databases: SQL Server 2000, 2005,2008 R2, 2012, My SQL

Operating Systems: UNIX, Windows 95/98/NT/2000/XP/2003, MS-DOS

Programming Languages: Java, C#, Apex, SQL & PLSQL

PROFESSIONAL EXPERIENCE

Confidential, Appleton, WI

Senior Salesforce Developer /Administrator

Responsibilities:

• Interacted with various business team members to gather teh requirements and documented teh requirements. Teh work consists of several new data integrations and customizations are done to B2B Salesforce.com. Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Responsible for cross functional program integrations for business support, delivering high impact strategic deployment results for teh client, including sales transformation and roadmaps, via Salesforce.com
• Manage activities between customer, senior management, implementation team, engineering, and technical support to resolve critical issues during initial implementation and post go-live
• Wrote SOQL and SOSL statements within custom controllers, extensions and trigger.
• Used Data Loader for insert, update and bulk import or export of data from Work.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed Visualforce Pages to customize teh view and functionality of teh Knowledge Articles
• Developed Validation Rules, Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles dat was required for teh Salesforce Knowledge implementation
• Developed Lightning components and lightning applications.
• Used Aura frame work and SLDS to design teh lightning components.
• Designed Role hierarchy and sharing rules.
• Used snapshot tool to compare teh different sandboxes.
• Created Custom Salesforce Reports as per business requirement.
• Lead teh Production Deployment Activities using teh change sets and Ant
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards dat monitors teh Knowledge Base.
• Involved in teh creation of Knowledge Content, Format and Delivery Methods.
• Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response.
• Experienced in writing teh Test classes and Test Automation scripts.
• Experience in realizing teh business requirements to design on salesforce.com platform by designing teh required entities like custom objects, creating teh relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Developed SOAP Webservices and Apex Callouts.
• Developed Batch and scheduled classes.

Environment: Salesforce.com, soap UI, visual force, SOQL, SOSL, Data Loader, Snapshot, SVN, Rally, STS (Spring Tools Suite), J Query and SQL Server, Salesforce 1 iPad App

Confidential, Hagerstown, MD

Salesforce Developer

Responsibilities:

• Implemented teh Salesforce.com applications using Agile SCRUM Methodology dat involves teh iterative development.
• Collaborated with offshore team and translated teh requirements when needed.
• Worked on maintaining teh functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed different Visual Force Pages using visual force components and configured them for great UI experience.
• Written SOQL Queries and SOSL Queries.
• Migrated data from external sources and performed insert, delete, upset, and export operations on millions of records.
• Used TPAM to perform teh SFTP file Export.
• Worked on developing teh various implementation, validation and backout scripts on Sql server 2008 R2
• Created teh stored procedures, views in sql server.
• Reviewing teh test cases provided by teh QA team, and providing feedback.
• Monitored jobs on Job Activity monitor in sql server.
• Production support activities involving teh identification, troubleshooting and resolution of application issues and code defects.
• Created teh data synchronization tasks in Informatica cloud.
• Created and configured teh saved queries and connections on Informatica cloud
• Worked in development of Task flows and added various tasks to teh task flow to run on a specific schedule.

Environment: Salesforce.com, soap UI, Eclipse, SQL SERVER 2008/2012, TPAM, Informatica cloud, visual force, SOQL, SOSL, Data Loader, SQL Server Management Studio 2008, jQuery, SOQL

Confidential, Chesterbrook, PA

Salesforce Developer

Responsibilities:

• Worked closely with teh mobility team and business team to get a high-level overview of teh wireframes and requirements.
• Designed and deployed teh custom objects. Identified teh lookup and master-detail relationships and created teh junction objects.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked in GIT version control systems to keep teh history of developed files and involved in Code Review board to maintain standard of Apex code.
• Worked in both AGILE/SCRUM and SDLC based development environment and participating in SCRUM sessions dat includes Analyzing, Designing, Coding, Testing and Implementation
• Created a VisualForce page dat uses teh lightning components.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Worked on implementing teh community cloud.
• Customized teh page layouts of teh Accounts, contacts and opportunities objects for Sales profile.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Worked on version control system Git to handle project and worked with JIRA ticket handling system.
• Created teh Apex classes dat implements teh REST web services and makes call outs to teh external system.
• Managed users, roles, profiles and permission settings.
• Created External data sources using Lightning connect to connect to SAP end.
• Created Lightning Component Tabs and Visualforce Tabs.
• Worked in developing various lightning components, events and lightning applications.

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, SOQL, SOSL, Visual Force, Data Loader, Eclipse, Salesforce 1 Sandbox Simulator, Salesforce1 Mobile App, community cloud, Sublime Text, Bit Bucket, GitHub, Aura Framework, SLDS, HTML, CSS, JSON, Lightning App Builder, Jira, Work Bench, Bootstrap, JavaScript, SLDS.

Confidential, New Albany, OH

Salesforce Developer/Administrator

Responsibilities:

• Developed Apex classes and triggers on Force.com
• Designed, and developed Apex Triggers for various functional needs in teh application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Contracts entities.
• Integrated Apex with External services by making callouts dat used SOAP and WSDL
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Used Visual Force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
• Experience in integration of Salesforce and SQL server using Sql Server Integration Services.
• Worked in teh implementation of teh community cloud (customer and partner).
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked in implementing teh salesforce security Single sign-on (SSO), SAML settings to enable teh user to login to various applications simultaneously.
• Worked with implementation of Sales cloud using teh Accounts, Opportunities objects.
• Animated client-side user interface elements on a visual Force page using jQuery.
• Worked in GIT version control systems to keep teh history of developed files and involved in Code Review board to maintain standard of Apex code.
• Has worked with service cloud in using teh Salesforce CTI (Computer Telephony Integration) adaptors.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Used Avaya open CTI into salesforce for CTI integration Avaya system Integration.
• Troubleshooting and configuring Data Loader operations and running teh Data Loader in batch mode.
• Has created, executed and validated teh CTI test scripts
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation
• Used Informatica Cloud Data Loader for passing data, Database to Flat files, Flat Files to Databases, Databases to Databases.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Used QXchange integrate and manage large volumes of data from teh systems.
• Experience in using Parent Fixer and Dupe Blocker in cleaning and validating data
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on teh objects and created junction objects.

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Triggers and workflows, Avaya CTI, community cloud, Sales cloud, service cloud, Visual Force, Data Loader, Eclipse, Subversion/Tortoise SVN, SOQL, SOSL

Confidential, Reston, VA

Salesforce Developer/Administrator

Responsibilities:

• Involved in gathering business requirements from sales/marketing team and business analysts and performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Sales force.
• Implemented “Email to Case” for automatic case creation for business groups. Involved in creating Distribution list and Group mail box for sending teh incoming emails to respective Routing address. Worked in both ‘On Demand’ and ‘Email Agent’ Email to Case implementations.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in teh application.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries, lockingstatements, Transactional control and Exception statements to invoke Apex triggers
• Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object's
• Worked with Visual Force List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Worked with Visual force Style sheets and Static Resources to augment all standard styling on a Visual force page and utilize un-stylized textoutput to gain full control when iterating over lists of data.
• Designed, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages and Approval Process to suit to teh needs of teh application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Created custom Reports based on business need and associated them to Dashboard.
• Worked on implementing teh Single Sign ON (SSO) on force.com.
• Has working knowledge in Service cloud console with exposure to CTI adaptors.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups of sales cloud objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (csv) files.
• Defined lookup and master-detail relationships on teh objects and created junction objects.
• Worked in automating data load using CLI (Command Line Interface) using batch file in Windows Scheduler to take data backup on weekly basis.
• Enabled SSO (SAML 2.0) to portal by installing SSL certificate.
• Applied CTI with teh halp of cloud integration toolkit. Worked with CTI toolkit to build adapters dat integrate Salesforce with other 3rd party systems. Developed custom search functionality for Accounts and contacts using SOSL.
• Worked in production support, handling defects using Remedy tools, interacting with end users on daily basis.
• Regularly performed database de-duping and clean up procedures
• Audited data regularly to uncover data integrity issues and opportunity for process improvement.
• Maintained teh Salesforce.com mailbox to promptly respond to user questions and request for administrative support
• Served as a key liaison with teh IT team in areas related to system support for areas such as wireless, outlook integration etc.
• Assisted in creation of teh training material and conducted internal training for teh users of teh application

Environment: Salesforce.com Builder, Data Loader, Force.com IDE, MS office, Apex Triggers and workflows, Tortoise SVN, SOQL, SOSL, Visual Force, Data Loader CLI, Eclipse, service cloud

Confidential, Moline, IL

Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Worked on supporting tickets in teh following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data
• Created summary reports, matrix reports, Charts and Dashboards to assist teh business team
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Developed Custom Objects, Custom Reports, dashboard and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on teh needs of teh organization.
• Utilizing Desktop Integration for Salesforce for Outlook.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Created and used Email templates in HTML and Visualforce.
• Involved in Integration SAP PI with SFDC using teh Enterprise WSDL.
• Performed teh roles of Salesforce.com Analyst/ Developer and Administrator in teh organization.
• Worked inData Migrationfrom Traditional Applications to Sales Force Using Data LoaderUtility andInformatica On Demand.
• Interacted with teh Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Sales cloud, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Analyzing and understanding teh Business Requirements of teh application to be developed.
• Create new user accounts and configure Salesforce. com to fit security needs at teh user and organization levels.
• Develop and maintain custom objects, custom fields, custom tabs, and Validation rules
• Worked on teh designing of custom reports, report folders, report extractions to various formats
• Design of Visual Force Pages, Dashboards and various other components as per teh client and application requirements.
• Customized different page layouts and assigned them for different profile users
• Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to teh needs of teh application.
• Schedules teh reports and dashboards for management and all teh department heads by emails.
• Conducted all data migration using teh salesforce.com import tool. Migrated data from MS Excel /CSV files to SFDC using Apex Data Loader.
• Designed and developed Apex Programs, Apex Triggers for various functional needs in teh application.
• Customized company profile, Security Controls and communication Templates of teh organization as per teh organization requirements
• Managed Security settings and conducted regular security/configuration audit
• Maintain constant data integrity and data quality by enforcing naming conventions, utilizing validation rules and performing data reconciliations.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Windows XP, Jira

Confidential

JAVA/J2EE Developer

Responsibilities:

• Involved in requirement gathering, design and development, handling deliverables, tracking Status phases of Software Development Life Cycle (SDLC) in teh application.
• Involved in Object Oriented Analysis and design using UML and create activity diagrams, sequence diagrams, class diagrams and use case diagrams for various use cases using Rational Rose.
• Involved in SQL queries tuning, database design, as well as overall application design.
• Written SQL Queries, Triggers and Stored Procedures/functions to handle all teh database functions like fetching, inserting, deleting, updating.
• Worked on applications including GUIs using Swing Classes.
• Developed UI screens using Swing components like JLabel, JTable, JScrollPane, JButtons, JTextFields, etc.
• Developed teh application using Struts Framework dat leverages classical Model View Layer (MVC) architecture.
• Developed teh front-end which takes teh data into teh system using JSP, Servlets2.5, Struts, Strut Validations/JavaScript, HTML and DHTML.
• Developed Servlets and EJB components for teh middle tier.
• Developed Entity Beans in EJB to interact with teh database to update, retrieve, insert and delete values TEMPeffectively.
• Developed stored procedures for SQL Server database.
• Involved in performing unit testing and writing Test Cases and Test Plan.
• Involved in client-side scripting using JavaScript.

Environment: JSP, Struts, Swings, JavaScript, JDBC, Servlets, EJB1.1, SQL Server 2000, Eclipse, WebLogic, Windows NT/2000, Linux, Jira