SUMMARY

• Over 7+ Years of IT experience with in the Salesforce.com CRM Platform as Developer/ Administrator and Business Analyst Business Analyst in Software Development Life Cycle (SDLC), business and functional requirement gathering, analyzing requirements, business process design and software validation.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Experience in developing Salesforce CRM App Exchange applications.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Expertise in configuring and administrating Salesforce CRM environment.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture and SOA based EAI standards order to provide guidance and direction to the customer.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in lead case management (Web - to-Lead, Email-to-Case).
• Expert on SFDC Opportunity Management Module Functionality.
• Hands on experience to manage multiple projects and iterations within the CRM application.
• Experience working with Salesforce.com sandbox and production environments.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST, SSI) & web integration with SDFC.
• Good experience in developing Rich Interface Applications using AJAX, Adobe Flex, and Action Script.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience in data migration using Salesforce Data loader.
• Experience on sandbox environments to ensure proper testing and deployment practices.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter and App-exchange on Salesforce
• Experience in Salesforce Lightning, worked on Salesforce to totally redesign the front end, and at the same time still support all of the existing functionality and customization that customers have built on the platform.
• Worked on building Lightning Components to use on Visualforce pages.
• Hands on experience with Chatter thay provides collaboration features and capabilities to any application built on the Force.com platform and worked on real-time feed updates, user profiles, and feeds that allow users to see changes that are important.
• Extensive experience using Salesforce.com's Administration Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and ApprovalWorkflow Data Validation.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Triggers, Validation rules Workflow Alerts and Actions, and ApprovalWorkflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Testing voice quality and voice recognition functionality of IVR Systems.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and testing stages and reviewing the application.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP, Winrunner, QC, Bugzilla, Load runner and Sand box testing

Databases: Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008 , DB2, Java DB

Web Application: WSDL, SOAP.

Web Design Tools: Visual Studio 2008/2005/2003 , SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper

Languages: Apex, Ajax, C, C++, Java, Java Script# and VB6.0, VBScript, UML, HTML, XML, XHTML, DHTML, SQL, Perl.

PROFESSIONAL EXPERIENCE

Confidential - Clark, NJ

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like VisualForce, Force.com API and Web Services.
• Created the company profile, set up new users, defined roles and set up public groups.
• Involved in Implementation and Design of Campaigns, Cases, Issues, Product and Orders Management and Product Rejection module.
• Implemented Chatter collaboration.
• Designed various Custom Objects, Tabs, Entity-Relationship data model, Validation Rules on the Objects, Components and VisualForce Pages.
• Designed page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic and business rules.
• Developed templates, approval page layouts and defined approval actions on them to automate the approval processes.
• Configured and maintained sandbox environments to ensure proper testing and deployment practices are enforced.
• Hands on experience in Troubleshooting user issues.
• Experience in data migration using Salesforce Data loader.
• Utilized Apex Classes, Controller and Apex Triggers for various functional needs in the application.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various Reports for different user profiles.
• Maintained security and enforced sharing rules and access settings.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges.

Environment: SFDC platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential, Bridgewater, NJ

Salesforce Developer/Business Analyst

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• Developed Queues for the specific leads based on the lead assignment rules.
• Applied approval process for the partner and deal registration users
• Implemented the logic to find the existing matches for the accounts, contacts and opportunities
• Created VisualForce pages and Apex classes and test methods in accordance to the requirements.
• Handled tasks of testing voice channel content of individual connections.
• Evaluated the quality of voice channel received in IVR systems.
• Extensively used Apex codes and JavaScript to develop bulk-safe triggers, workflow rules and required business logic.
• Worked on chatters to share the information.
• Wrote various queries in generating reports using combination of custom objects and standard objects
• Perform administration tasks as needed, managing custom fields and page layouts for standard and custom objects
• Implemented Chatter collaboration
• Used applications like dupeblocker for data duplicate data cleansing
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Worked with Profiles and Administrative permissions to grant/deny users access to platform features.
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Designed and implemented various Email templates for Auto-Response to customers.
• Worked with field & page layout customization for the standard and custom objects like tabs, fields, pick lists, rollup summary as per the business need.
• Training the end-users of the SFDC CRM application.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Agile Scrum, Chatter.

Confidential - Georgetown/KY

Salesforce Administrator/Business Analyst

Responsibilities:

• Worked in a team as a developer to perform detailed analysis of business and technical requirements and designed the solution.
• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Customized Dependent Pick lists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types .Created Custom Controllers to make external web service callouts, validate and insert data.
• Developed VisualForce components and attributes to override the look and feel of standard VisualForce components.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Integrated, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Triggers, SOQL, VisualForce Pages, Data Loader, Informatica On Demand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Confidential, New York, NJ

Salesforce Developer

Responsibilities:

• Involved in SFDC Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather and document the requirements.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures and created a Business Requirement Document.
• Implemented the requirements on SFDC platform and Force.com IDE Plug-in using Eclipse.
• Created company profile, set up new user profiles and define roles.
• Maintain system security, sharing rules, and access settings.
• Worked with various SFDC objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Work with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting data.
• Interacted with the SFDC premium tech support team on a regular basis.

Environment: SFDC platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential

Business Analyst

Responsibilities:

• Worked withbusinessowners to detail current processes. Createbusinessprocess flow diagram utilizing VISO Identify duplication of user effort and data collection.
• Interacted withbusinessowners to create entitlements matrix Write business requirements utilizing use case practice and including all process flow diagrams Publish allbusinessrequirements on Web in DOORS
• Re-engineeredbusinessprocess flow diagram to system delivery diagram Create graphic representation ofbusinessinformation needs; identify data base and data access.
• Wrote functional requirements. Followed RUP extensively throughout the life cycle of projects.
• Created data dictionary for the project to be used by requirements, testing and development.
• Defined and established common directory for buttons and their functions to be used by requirements, testing and development
• Published functional requirements on web for access by all project participants. Create screen designs in VISIO for each step of system including all what if scenarios.
• Held screen reviews withbusinessfor usability; hold reviews with development for technical approval Modify screens as required bybusiness and development
• Published on web for access by all project participants including formal screen prototyping using DOORS. Establish rules for version control
• Approved test scripts, Review test results, and Prepare test scenarios for UAT, Maintain all change requests via DOORS.

Environment: VBScript, MS Project, MS Access, MS Excel, SQL, DOORS, MS VISIO,Windows NT/2000, Windows XP.