SUMMARY

• A certified Salesforce.com professional with in - depth knowledge in Salesforce.com CRM, Force.com platform and experience in project management and delivering projects covering requirement analysis, system design, development, testing, deployment, database and technical support.
• Certified Salesforce Platform Developer I and Certified Salesforce Administrator.
• Around 9 years of extensive IT experience including 7 years of experience as Salesforce Developer and Administrator using Force.com, Apex and Visual Force. 4 Years of experience on JAVA/J2EE
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Highly skilled in Salesforce.com (SFDC) development and implementation
• Experience in implementing Apex Classes, salesforce Wave analytics, Triggers, Batch Apex, Test Classes, Visual force pages, Webservices etc to achieve complex business functionalities
• Experience in integrating Salesforce and other applications using SOAP and REST API Web services and outbound messaging
• Experience in implementing, enabling the Scrum process in a Scaled Agile Frame work (SAFe).
• Experience in using SOQL and SOSL.
• Strong knowledge of marketing, sales and service clouds.
• Experience in implementing CRM features like Lead, Account, Contact, Opportunity, Campaign, Case.
• Veeva Vault expertise.
• Worked on apttus CPQ (Configure price quito) tool, shopping cart.
• Well experience in web to lead, auto response rules and escalation rules.
• Having good knowledge on Email templates, visual force page templates.
• Experience in creating Roles, Profiles, Page Layouts, Record Type, Assignment rule, Workflow Alerts, Actions, Outbound messaging, and Approval Process.
• Experience building reports and dashboards, customizing them as per user requirements
• Experience implementing data security/visibility rules using sharing rules, configuring OWD, creating criteria-based and owner-based sharing rules across various objects and sharing data to different set of roles in the organization.
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Deployed Salesforce components using meta-data API across various sandbox and production instances with Change Set.
• Worked on Apttus CPQ configuration and integration.
• Good Knowledge about managing Salesforce.com sandbox and production environments.
• Good commitment in meeting the deadlines and demonstrated competence as a good Team player.
• Excellent analytical, problem solving and interpersonal skills.
• Ability to learn new concepts fast.
• Consistent team player with excellent communication skills. Received multiple awards for my commitment to work and meeting the deadlines.
• Ability to diagnose and handle technical issues.
• Ability to manage data loads and data quality.

TECHNICAL SKILLS

Salesforce.com Technologies: Standard /Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Workflow Rules, Validation, Record Type, Role Hierarchy, Page Layouts, Dashboards, Force.com IDE, and Eclipse

Tools: Eclipse, Force.com Eclipse IDE Plug-in, App Exchange Applications, Netbeans IDE,SOAP UI, Toad, Tortoise SVN, Crystal Reports

Web Technologies: HTML, Javascript, JSP

Languages: Java, Apex, SQL, UNIX

Office Tools: MS Excel, MS Word, MS PowerPoint, MS Outlook

Databases: Oracle, SQL

Testing Methodologies and Tools: HP Quality Center, Unit, Integration, Regression Testing

PROFESSIONAL EXPERIENCE

Confidential - Eden prairie, MN

Salesforce developer/admin

Responsibilities:

• Worked as a Salesforce Developer/Admin.
• Created/customized several Objects, tabs, Apps, web service integration, security and VisualForce pages.
• Installed packages and deployed changesets successfully to multiple environments.
• Utilized Google Charting API to create VisualForce pages showing Sweden maps that charted sales by state.
• Involved in Forward Mapping from ICD-9 to ICD-10 and Backward Mapping from ICD-10 to ICD-9 using General Equivalence Mapping (GEM).
• Aura Framework has features and components that are not currently available in the lightning component frame work.
• Experienced with oracle CPQ for creating quote proposals.
• Worked in roll out of salesforce 1 with mobile experience and developed lightning components and controllers, helpers and styles.
• Worked on salesforce wave analytics which is also called as analystics cloud.
• Migrated data from Oracle database to Salesforce database using Dataloader.
• Developed Apex Classes, Apex Triggers, Components, Visualforce Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Set up Assignment rules, Web-to-Lead and Auto-Response rules.
• Salesforce wave analystics is a business intelligence platform from salesforce.com that is optimized for mobile access and data visualization.
• Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
• Worked with business team and veeva teams to implement medical CRM for MSLs.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Worked on schema design for salesforce implementation and written utility classes for common SOQL queries.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Daily administration such as User setup, profile and roles, Validation Rules, Processes, managing workflow Rules etc.
• Experience in mule administration, configuration and tuning with mulesoft MMC & enterprise release capabilities.
• Database cleanup and importing data using data loader/Import Wizard.
• Experience in modifying visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed
• Salesforce Lightning Experience - Used SLDS for developing Lightning Components, Actions, Event and Server-Side Controller
• Used Angular JS for building user interfaces.
• Designing various custom reports based on the client requirement.
• Worked on Sales and Service cloud consoles.
• Designing custom objects, custom fields, custom relationships, pick lists, record types, page layouts etc.
• Involved in creating point to point console integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Provided suggestions to client to implement new Veeva functionalities.
• Analyzing business requirements and converting them to Salesforce custom objects and create relationships amongst them, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts etc.
• Aura frame work provides a scalable long lived lifecycle to support building apps engineered for growth.
• Extensive experience in CRM Processes like Opportunity Management, Account Management and Case Management
• Mentoring the new team members.

Environment: SaleForce.com platform, C#.NET, ASP.NET, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports and Workflow.

Confidential, Springfield, MA

Salesforce Developer/Admin

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Experience on jitterbit as a partner that can help us translate our vision and ideas around MLSintegration.
• Documented Business Requirements (BRDs), Functional Requirements (FRDs), Non-Functional Requirements, Systems Requirements Specifications (SRS), Request for Response (RFR), Data Mapping Document, Use Cases, Test Cases, and User Interface Prototypes with the help of iRise
• Using Jitterbit we are able to bridge that gap to allow one unified platform and one central repository where realtors can now see all their listing information all their buyers and their sellers.
• Performed tasks for data migration like Data mapping and Data loading.
• Involved in creating point to point console integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Created batch process to synchronize the daily CRM updates to CIX, MDM and other systems.
• Created Informatica jobs, so that updates to customer info could be pushed back to SFDC by keeping the daily replica in sync with.
• Experienced in CPQ (Configure-Price-Quote) End to End Process.
• Had experience in using the enterprise security notifications features provided by mulesoft.
• Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau.
• Salesforce wave analystics integration with other salesforce.com clouds, including the marketing cloud, community cloud, service cloud and sales cloud, to enable access of data from all sources.
• Omni-Channel allows administrators to automatically route any object that can be put into a Salesforce queue directly to agents to ensure critical assignments are taken care of in a timely manner.
• Aura Framework supports partitioned multitier component development that bridges the client and server.
• Experience in creating work items from records (leads, cases, chats, SOS calls), using Service Channels.
• Setting up Mulesoft ESB for the development environment.
• Used Angular JS for building user interfaces.
• Configured and tested Salesforce for Outlook.
• Experience in installing live chat.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS.
• Testing CPQ Integration with ERP.
• Experience working social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service.
• Experience working with Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Worked with the Lightning App Builder to customize the Lightning Experience and Salesforce Mobile application.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the frame rate above 30fps at all times.
• Experience in helping companies to run and improve their customer service using accounts, contacts, cases and solutions.
• Involved in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Produce standard monthly reports using Tableau.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers, for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Environment: SaleForce.com platform, C#.NET, ASP.NET, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports and Workflow.

Confidential -Denton, TX

Salesforce Developer/Admin

Responsibilities:

• Analyzed functional and technical requirements. Provide feedback for strengthening Data Security and Technical methodologies.
• Wrote Apex Classes and Controllers to provide functionality to the Visual force pages.
• QueriedSalesforce Database with SOQL & SOSL queries available on Force.Com platform.
• ManagedSalesforce sharing model, OWD settings and created various permission sets profiles, sharing rules and roles as per the requirements.
• Performed Data Mapping and Data Migration from Oracle database toSalesforce.com Objects and fields using Informatics on Demand.
• Used Apex Data Loader and scheduled timely data backup operations using Apex scheduler.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component - based security.
• Created a Visual force page which supports partial page refreshes and display the status of Ajax requests.
• Uploaded an app developed as a static resource, and host the content in a Lightning component using Lightning.
• Created Lightning Component Tabs and Visual force Tabs and worked with SF Chatter. created salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visualforce.
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Created apex classes that uses Scheduled apex (Scheduler) to update Lead Records.
• Created users, profiles and configured the permissions based on the organizational hierarchy.
• Worked with Visual force Style sheets and Static Resources to improve all standard styling on a Visual force page. Proactively developed Apex Triggers with Bulk SOQL operations.
• Performed SOSL query search for all objects including custom objects.
• Managed UAT from the business owner, Unit and integration testing for new requirements.
• Used Batch Apex to perform BULK SOQL operations and perform updates on very large records.
• Used the Change Sets for code deployment between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Developed Formulas, validation rules, Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

Environment: Saleforce.com platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developersandbox, Configuration only, Full sandbox) Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather and documented the requirements.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon business requirement.
• Developed various Custom fields, Objects, Tabs, and validation rules.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on interegration of Salesforce with BizTalk servers with Outbound Integration.
• Worked on an application to track the claims and level of benefits that users are using.
• Worked on automating the process for communicating with Users.
• Involved in setting up Salesforce Outbound messages.
• Experience working with waterfall model where the requirements are very well documented, clear and fixed.
• Experience working with agile methodologies.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Worked on exporting and updating the data using data loader.
• Created various Reports and scheduled them as per the customer requirements.
• Created Workflow Rules, Field updates and Email alerts based on the Technical and Implementation design.
• Administered the profiles and created new permission sets considering the access level needed for each object and fields.
• Created Formula fields, Lookup and Master-Details relationships.

Environment: SaleForce.com platform, C#.NET, ASP.NET, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports and Workflow.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather and documented the requirements.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon business requirement.
• Developed various Custom fields, Objects, Tabs, and validation rules.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Preparation of Design Documents.
• Providing fixes to the issues identified in testing phase.
• Development of code as per the business requirements.
• Unit testing and system integration testing of the developed code.
• Worked on integration of Salesforce with BizTalk servers with Outbound Integration.
• Worked on an application to track the claims and level of benefits that users are using.
• Worked on automating the process for communicating with Users.
• Involved in setting up Salesforce Outbound messages.
• Packaging of the developed component to be deployed in production environment
• Experience working with waterfall model where the requirements are very well documented, clear and fixed.
• Experience working with agile methodologies.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Worked on exporting and updating the data using data loader.
• Created various Reports and scheduled them as per the customer requirements.
• Created Workflow Rules, Field updates and Email alerts based on the Technical and Implementation design.
• Administered the profiles and created new permission sets considering the access level needed for each object and fields.
• Created Formula fields, Lookup and Master-Details relationships.

Environment: SaleForce.com platform, C#.NET, ASP.NET, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports and Workflow.

Confidential

Java Developer

Responsibilities:

• Involved in the development cycle of the project following the design documents provided by the team lead using Swings, Core Java and JPA was used as ORM approach.
• Testing the application and then supporting the testing team.
• Developed the entire project from scratch and had good command on all the functional and technical aspects of the project.
• Was responsible for mentoring the new team members in the project.
• Had developed all the “User Help” documents for the entire product and then linked them to the “Help” Section of it.