SUMMARY

• Accomplished Information Technology Executive wif an outstanding record in fast - paced organizations, specializing in driving alignment of teh technology investment wif business strategy.
• Excellent leadership and relationship skills wif strong customer focus. Full responsibility for P&L and large scale budgets wif proven record of profitability in managed service ventures. Specific expertise in:
• IT Strategy and Architecture
• Delivery Budget & Cost Control
• Global IT Delivery & Program Management
• Technology Operations/Outsourcing
• Disaster Recovery
• Relationship and Vendor Management
• ITIL Service Management
• Enterprise Risk Management
• Business and technology leader wif management and hands-on experience in building large-scale accounts and partnerships.
• Proven ability to bring teh benefits of IT to solve business issues, while managing costs and risks. Result-driven and convicted to teh principle dat Information Technology must support teh goals of an organization.
• Excellent facilitator and conduit between teh business and clients while making process more efficient, using technology to extend teh reach and value of teh business.

PROFESSIONAL EXPERIENCE

Confidential, Winston-Salem, NC

Director

Responsibilities:

• Develop IT Roadmaps, strategic visions, business plans, and technology assessments for clients to improve and implement IT solutions.
• Direct responsibility for staff of 80 to include Remote Management and Monitoring, Service Desk, Remote Engineering Services, and Outsourced Services wif annual operating budget of $20MM .
• Manage service accounts for clients to include architecture, design, implementation, deployment, and daily operations. Responsible for escalations, vendor management, and providing innovative approaches to solving problems.
• Manage risks/impacts by developing Risk Management Plans to include risk strategies (Avoid, Control/Mitigate, Accept and Transfer), Risk Assessment Matrices, and contingency plans internally and for all managed service accounts.
• Successful in building partnerships and providing white label services to both partners and clients.
• Interface between IT departments to align business requirements to capabilities and strategies to meet strategic business objectives.
• Responsible for research and evaluation of new technologies and trends to improve services and offerings.

Confidential, Round Rock, TX

Manager

Responsibilities:

• Responsible for managing and implementing enterprise-wide configuration, maintenance, and support of DR strategies, backup and recovery technologies, and replication to include: EMC NetWorker, Symantec Netbackup, CommVault Simpana, EMC Clariion Disk Libraries, Avamar, Data Domain, DiskXtender, Quantum Tape Libraries, and other third party vendor technologies.
• Oversight of design and implementation of backup architectures for 53 global data centers to include cross-campus strategies for disaster recovery purposes, merging of SAN Fabrics for load-balancing and global standardization of all backup, recovery, and storage hardware.

Confidential, Round Rock, TX

Manager

Responsibilities:

• Developed Global Disaster Recovery Plan to include Business Impact Analysis, Risk Analysis, Recovery Strategies, RTO’s, RPO’s, Incident Response, Testing and Validating DR plan, and continual BCP Lifecycle.
• Developed recovery capability assessment strategies and reporting mechanisms.
• Supervised and directed managers and teams responsible for planning and coordinating business continuity and disaster recovery teams.

Confidential, Houston, TX

Senior Manager/Technical Consultant

Responsibilities:

• Lead complex IT strategy projects and initiatives surrounding automated software distribution wif tangible results across organizational boundaries.
• Identify and prioritize IT initiatives dat meet business strategy, understanding key technology trends and impact on client business
• Manage staffing plans, client deliverables, issues, risks, and scope.
• Work wif senior management to design and align IT systems wif business requirements and make recommendations as necessary.
• Ensure all services are managed effectively including: Client satisfaction, SLA performance, Risk management, Compliance, Security and Availability management.

Confidential, Houston, TX

Senior Consultant

Responsibilities:

• Responsible for designing and implementing a central office strategy for all remote sites worldwide allowing IT costs to be reduced, utilizing Novell Zen for Servers, Zen for Desktops, rSync Technology, and GroupWise.
• Create processes for worldwide deployment of desktops using one base image for all hardware platforms wif Zen for Desktops 6.5 and 4.0.1 Linux based Imaging.
• Eliminate backups for all remote sites by implementing rSync, which allowed us to replicate all data to a central SAN over low bandwidth lines reducing our backup failure rate from 30% to less TEMPthan 2%, and teh need for backup administrators worldwide.
• Responsible for Systems Management and monitoring of all Novell services utilizing Zen for Servers to alert us of issues and auto-resolve certain problems.
• Creating application packages using Microsoft Installer (MSI) and Zen for Desktops (SnAppShot) utilities for automated installation and removal of applications.

Confidential, San Antonio, TX

Systems Analyst/Team Leader

Responsibilities:

• Was teh resident eDirectory Specialist responsible for maintaining teh security, stability, and health of over 160 Novell servers in 300+ locations.
• Provided Tier III hardware and software support to over 10,000 employees including, Netware, all Windows platforms, Citrix Metaframe, and a variety of applications.
• Was responsible for Backup and Recovery for Wintel Servers (Novell/Microsoft) utilizing Legato NetWorker, providing data protection and recovery for Class 1 servers.
• Was part of a team dat implemented a company-wide Systems Management architecture utilizing NetCool Monitoring of Unix, Sun/Solaris, NetIQ Monitoring of Windows platforms, and Zen for Servers (ZFS) monitoring of Netware servers.

Confidential, Houston, TX

LAN Administrator

Responsibilities:

• Administer Novell/Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 350 users.

Confidential, Houston, TX

LAN Administrator

Responsibilities:

• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.
• Created proactive procedures for problem preventions and resolutions, interfaced wif internal IT teams, analyzed issues, and designed solutions.
• Designed, developed, and modified reporting processes in accordance wif client specifications.

Confidential, Fort Hood, TX

Cryptologic Network Specialist

Responsibilities:

• Operated automated data processing (ADP) equipment for both remote and local collection, processing and reporting
• Performed initial cryptologic digital analysis to establish target identification and operational patterns
• Developed and maintained analytical and operational working aids and databases to support target collection, identification, and location.
• Prepared technical products and time sensitive reports in support of Cryptologic Network Warfare operations