SUMMARY

• 8 years of IT experience with more than 4 years of experience in Salesforce.com Administration, configuration and development.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Force.com API.
• Experienced in analyzing business requirements and implementing them to Salesforce custom objects, master - detail relationships, lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Hands-on on all SDLC’s phases like Requirements study, Design, Development and Implementation and Maintenance stages of various projects.
• Involved in the Scope & Estimation for Software projects for few cases using FPA and Work Break Down techniques.
• Handled Migration Projects and Possessing sound knowledge in database management and backend programs (stored procedures, triggers, functions etc.).
• Working knowledge of design patterns with the ability to code to architectural documentation.
• Constantly strive towards improving the scalability and maintainability of the product by providing technical inputs wherever needed.
• Hands on with Design experience using UML based Object Oriented Designing, Design Patterns, Software Factories and Enterprise Application Blocks.
• Translation of business requirements into systems design.
• Experience of integrating applications with other existing applications.
• Good experience in working on Eclipse IDE for writing business logic in Apex programming language.
• Administered Salesforce.com setup, which involves modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email alerts, Reports, Dashboards and Tasks .
• Ability to independently perform implementation, documentation, testing and updating as it relates to the SalesForce.com business requirements.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

TECHNICAL SKILLS

SalesForce Technologies: Sales Force CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, Apex Web Services, Case Management Automation, Custom Objects, S-Controls, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, Security Model, App Exchange Package & Custom Application and Sandbox data loading. CSS and Product offering.

SalesForce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production

CRM Applications: Salesforce.com: Sales Cloud 2, Service Cloud, Chatter Force.com: Custom Cloud, Product offering Salesforce.com: Reporting and Analytics of Sales, Service and Custom Cloud Salesforce.com AppExchange: Application for code backup and sub versioning within Salesforce

Operating Systems: Windows Xp, Vista, 7,8, OS X

Web Related: HTML5, Java Script, Ajax, CSS, XML, DHTML, C, C++, C#.

Languages: Apex, HTML

PROFESSIONAL EXPERIENCE

Confidential, Milwaukee, WI

Salesforce Developer

Responsibilities:

• Designed and developed Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Developed various Custom Objects, Tabs, Components, Visual Force Pages, and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked closely on configuring various Custom Reports and Report Folders for different user profiles based on the client requirements.
• Developed Apex Classes and Apex Triggers for various verticals in the organization and deployed workflows and approval processes for opportunities and case management.
• Created and used Email templates in HTML & Visual force, and developed Apex Classes and Apex Triggers for a healthcare product.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Control.

Confidential, Richmond, VA

Salesforce.com CRM Consultancy

Responsibilities:

• Develop object structure of the application for business requirements.
• Developing Visualforce pages, custom controllers and extension classes for entering data.
• Developing scheduler services and triggers for different requirements and record creation.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Developing Visual force pages and custom controllers for data entry and search
• Create the test classes for web services and Creating Batch classed for scheduling Web Services.
• Generating WSDL from the Sandbox and implement in other applications and Handling the Governors Limits in the different scenario.
• Worked on Lead and Opportunity Configuration.
• Implemented Campaign management, Lead management, External list management, Marketing plans, Customer segmentation, Campaign automation.
• Developing future classes, Batch classes, writing Test Class & Deployment to Production using Eclipse.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential, CA

Salesforce Developer

Responsibilities:

• Maintained and created workflow rules, validation rules, formula fields, Approval processes and escalation rules.
• Reengineered current CRM SFDC system to use the standard core SFDC functionalities.
• Territories to identify the individual zones, Product Hierarchy to reflect multiple prices.
• Worked on implementing new business logic using Apex code (Classes, Triggers and Visual Force Pages).
• Developed various Custom Reports and deployed them for different business user levels.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Played lead role in managing Salesforce help desk/triage process and Salesforce Steering Committee for problem reporting and change requests.
• As an onsite technical lead played a major role in defining deliverables to the offshore team.
• Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Created and managed complex workflow rules, data validation, and system triggers.
• Followed iterative software development methodology and contributed to all phases of the software development lifecycle and support.
• Supported, enhanced and developed solutions on the Force.com platform, utilizing the Force.com API, APEX, Visualforce, price configurator tools and integrating apex applications.
• Customized SFDC fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls Pages, Data Loader, HTML, Java Script, Eclipse, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in designing and coding JSP’s, Custom tags, client validation code using java scripts, java classes for controllers, data access layer to support multi account type login.
• Used My Eclipse IDE to develop the system.
• Designed and developed the front end using HTML, JavaScript and JSP.
• Developed and Deployed Java Servlets and JSP for session management.
• Responsible for creating Java bean classes.
• Written test classes using JUnit to test the Action Class.
• Developed several stored procedures/Triggers for automated action items to integrate with default tracking module.
• Created SQL queries and stored procedures for CRUD (create, read, update and delete) operations on database.

Environment: CoreJava, JSP, J2EE, Eclipse IDE, HTML, DHTML, JavaScript, XML, CSS, MySQL, PL/SQL, Oracle.