SUMMARY

• Over 6 years of IT experience in various roles and domains as SFDC Administrator and SFDC Developer. Involved in various stages of Software Development Life Cycle (SDLC), aspiring to leverage technical and analytical skills to elicit, communicate and validate the business needs for recommending solutions that enable the organization to achieve its goals.
• Certified Salesforce.com Administrator and Developer
• Proficient in Apex, Visual Force, Workflows, Triggers, Email - To-Case, Web-to- case, Email Template, SFDC API, Data Loader,Force.com Explorer, Batch APEX, AJAX Toolkit, Custom Settings, Static Resources, Enterprise WSDL and SOQL
• Worked on various salesforce.com.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards and maintained functional areas of data management.
• Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
• Strong knowledge in designing of custom objects, custom fields, Pick-list, Page layouts, Workflow, Approval Process, Validation Rules, custom Tabs, reports, design of Visual Force Pages, Dashboards and Email generation according to application requirements.
• Experience in Force.com sites development using Visualforce, jQuery, custom labels, AJAX toolkit and CSS.
• Experience working with salesforce1 mobile app- partner registration, Customizing Navigational Menu, Compact Layouts, Global actions, Object specific quick actions.
• Extensive experience in agile methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud
• Implemented source control in salesforce.com platform and Knowledge of Rest API and workbench.
• Proficient in working with JIRA and confluence.
• Experienced in creating the Lightning components and Lightning Applications.
• Strong understanding of Object-Oriented Analysis and Design and experienced in HTML5, CSS and JQuery
• System Administration with Apache Tomcat and IIS
• Manage all changes and configuration within the company CRM (SFDC) and any applications developed with force.com (APEX & VISUALFORCE).
• Experience in Force.com Apex Classes, Apex triggers Integration, Visualforce and Force.com API.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Hands on experiencein Administration setup like manage Users, Security Controls, Data Management, Creating Roles, Profiles and Integration with Salesforce web services.
• Excellent team player, ability to work in-groups as well as independently

TECHNICAL SKILLS

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production), SOQL Explorer and Informatica Data Loader

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse with Force.com Plug-in, Force.com IDE, Maven’s Mate Plug-in for Sublime Text.

Programming Languages: VB Scripting, Apex, .Net, Java, C, C++

Web Technologies: HTML, JavaScript, JSP, AJAX, CSS

Databases: MS SQL Server, MS Access, Oracle Applications.

Operating Systems: MS Windows, UNIX, Mac OS-9/10

Packages: MS Office, MS Outlook, MS Access.

Automating Packages: Win Runner, Load Runner, QTP

Certifications: Platform Developer 1 and Administrator

PROFESSIONAL EXPERIENCE

Confidential, New heaven, CT

Salesforce Consultant

Responsibilities:

• Analyzing application requirements and providing best feasible solutions.
• Participating in work sessions with business and technical consultants to explore business process improvements.
• Design, develop, test, document, and deploy business solutions on the Force.com platform.
• Designing and developing apex triggers, apex classes, VisualForce Pages, custom objects, custom layouts, workflows, approval processes, email alerts, and record types on Force.com platform.
• Creating CustomProfiles, PublicGroupsandRolesto distribute user rights and functionality.
• Worked on Salesforce1 mobile app.
• Experience working with salesforce1 mobile app- partner registration, Customizing Navigational Menu, Compact Layouts, Global actions, Object specific quick actions.
• Responsible in developing and implementing a custom Application to work in sync with the existing application on the Salesforce platform to be used by internal users and Partner users- to be used on web-browsers and through salesforce1 mobileapplication
• Prepared User document to help understand the app. Had one on one interaction with users to solve salesforce1app issues.
• Implementing sharing and security models at object, field, record level for various users at various levels of enterprise.
• Scheduling Apex jobs for processing large set of records.
• Customizing Service cloud console& developing service cloud console components to improve the productivity of Service Agents.
• Setting up Service cloud Live Agent.
• Developing and consuming Web services using SOAP and REST.
• Configured Email-to-case and web-to-case.
• Migrating data from Legacy Systems to Sales force CRM using data loader.
• Configuring Reports and dashboards.

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, SOQL, SOSL, Visual Force Data Loader, Eclipse, Salesforce 1 Sandbox Simulator,Salesforce1 Mobile App, Sublime Text, Bit Bucket, Github, Aura Framework, SLDS,HTML, CSS, JSON, Lightning App Builder, Jira, Work Bench, Bootstrap, Javascript.

Confidential, Indianapolis, IN

Senior Salesforce Developer/Administrator

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Developed Apex classes and triggers on Force.com
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Contracts entities.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Used Visual force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
• Experience in integration of SalesForce and SQL server using Sql Server Integration Services
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with implementation of Sales cloud using the Accounts, Opportunities objects
• Animated client side user interface elements on a visual Force page using JQuery.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation
• Used Informatica Cloud Data Loader for passing data, Database to Flat files, Flat Files to Databases, Databases to Databases
• Used QXchange integrate and manage large volumes of data from the systems.
• Experience in using ParentFixer and DupeBlocker in cleaning and validating data
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Responsible for Data load operations using Force.com Apex Data Loader

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Triggers and workflows, SOQL, SOSL, Sales cloud, Visual Force, Data Loader, Eclipse.

Confidential, Santa Monica, CA

Salesforce Developer/Administrator

Responsibilities:

• Involved in gathering business requirements from sales/marketing team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Sales force.
• Implemented “Email to Case” for automatic case creation for business groups. Involved in creating Distribution list and Group mail box for sending the incoming emails to respective Routing address. Worked in both ‘On Demand’ and ‘Email Agent’ Email to Case implementations.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries, Lockingstatements, Transactional control and Exception statements to invoke Apex triggers
• Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object's
• Worked with Visual force List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Worked with Visual force Style sheets and Static Resources to augment all standard styling on a Visual force page and utilize un-stylized textoutput to gain full control when iterating over lists of data.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages and Approval Process to suit to the needs of the application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups of sales cloud objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects.
• Worked in automating data load using CLI (Command Line Interface) using batch file in Windows Scheduler to take data backup on weekly basis.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Worked in production support, handling defects using Remedy tools, interacting with end users on daily basis.
• Regularly performed database de-duping and clean up procedures
• Audited data regularly to uncover data integrity issues and opportunity for process improvement.
• Maintained the Salesforce.com mailbox to promptly respond to user questions and request for administrative support
• Served as a key liaison with the IT team in areas related to system support for areas such as wireless, outlook integration etc.
• Assisted in creation of the training material and conducted internal training for the users of the application

Environment: Salesforce.com Builder, Data Loader, Force.com IDE, MS office, Apex Triggers and workflows, SOQL, SOSL, Visual Force, Data Loader, Eclipse

Confidential, Moline, IL

Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data
• Created summary reports, matrix reports, Charts and Dashboards to assist the business team
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Utilizing Desktop Integration for Salesforce for Outlook.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Created and used Email templates in HTML and Visualforce.
• Involved in Integration SAP PI with SFDC using the Enterprise WSDL.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked inData Migrationfrom Traditional Applications to Sales Force Using Data LoaderUtility andInformatica On Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Sales cloud, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Salesforce Developer /Administrator

Responsibilities:

• Analyzing and understanding the Business Requirements of the application to be developed.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed Java beans, helper classes and Servlets for interacting with user interface written in JSP.
• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.
• Used JDBC to communicate with database.
• Create new user accounts and configure Salesforce. Com to fit security needs at the user and organization levels.
• Develop and maintain custom objects, custom fields, custom tabs, and Validation rules
• Worked on the designing of custom reports, report folders, report extractions to various formats
• Design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Customized different page layouts and assigned them for different profile users
• Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
• Schedules the reports and dashboards for management and all the department heads by emails.
• Conducted all data migration using the salesforce.com import tool. Migrated data from MS Excel /CSV files to SFDC using Apex Data Loader.
• Designed and developed Apex Programs, Apex Triggers for various functional needs in the application.
• Customized company profile, Security Controls and communication Templates of the organization as per the organization requirements
• Managed Security settings and conducted regular security/configuration audit
• Maintain constant data integrity and data quality by enforcing naming conventions, utilizing validation rules and performing data reconciliations.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Windows XP, Jira